SUMMARY

• Business system analyst, around 8 years of industry in the domain of Finance Service Industry like Mortgages, Investment Proposal, ‘Banking and management’, Telecom, Insurance and Data Warehousing. Has good understanding of gathering Business Requirements, Business Process flow, and Business Process Modeling.
• Certified Scrum Master (CSM) wif 3 years of proven ability to work wif self - organizing and cross-functional teams in a wide spectrum of Portfolio, Mortgages and financial sectors. Has hands on Experience on Waterfall, Agile Scrum and Hybrid of Waterfall and Agile methodologies.
• Extensive experience in Business process re-engineering, business process improvements, Data Reports Analysis accompanied by active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration wif customers.
• Experience in conducting GAP and impact analysis of AS-IS and TO-BE systems, SWOT analysis, Feasibility study, Cost benefit analysis, Risk Analysis and ROI analysis.
• Has extensive experience wif the entire Software Development Life Cycle (SDLC) dat included Requirement Elicitation, Gathering, Analysis, Design & Development and change management.
• Extensive experience in requirements gathering, Analysis and Communication wif SME’s, Stakeholders (technical, non-technical), business process analysis, Solution Assessment & Validation, documenting project artifacts and Testing/Maintenance operations.
• Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications focusing on workflow/user interface analysis and design.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet, Functional Requirements Document (FRD), Data Mapping Document, Systems Requirements Specification (SRS) and GUI Mockup Screens.
• Extensive experience in Business Process Modeling using Visual modeling tools wif professional expertise in MS Visio, IBM Rational Rose.
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Timing Diagrams and Class Diagrams.
• Good noledge of database relationships and concepts; worked on RDBMS like MySQL and MS SQL server.
• Excellent skills in analysis, design, development and implementation of ETL tools like Informatica Power-Center, SSIS and reporting tools like Tableau, Qlikview, IBM Cognos and SSRS.
• Skilled wif Data Analysis concepts of Data Modeling, Data Dictionary, Data Mapping and Normalization.
• Good Understanding and hands on experience in creating Entity Relationship Diagrams (ERDs).
• Organized and facilitated Joint Application Design (JAD) sessions & interviews, brainstorming sessions, questionnaire, focus group, implementation requirements, project status report and resolving issues/conflicts.
• Comprehensive understanding of Web-Services like WSDL, SOAP using XML and REST using internet protocol suite like HTTP under Three-Tier Architecture and Service Oriented Architecture (SOA).
• Comprehensive noledge of web services related concepts such as XML, WSDL, HTML, Ajax, SOA, API and Web Architecture. Comprehensive noledge of business engines and XML schemas.
• Experienced in writing User stories and handling the Requirement Churn by conducting impact and Risk analysis
• Proven expertise and experience in handling and conducting various Scrum Ceremonies like Sprint Planning meeting, Daily scrum meeting, sprint retrospective meeting, Sprint review meeting and backlog refinement meeting and adoption of agile related techniques (MOSCOW technique, Planning Poker)
• Efficient in performing, prioritizing and using techniques such as Panning Poker, Moscow and T-Shirt Sizing.
• Mastery in the use of Agile Methodologies (Scrum & Kanban)related tools such as Rally, JIRA to document and visualizes stories, tasks, and measure performance through burn down charts/velocity charts.
• Documented and created Test Plans, Test scenarios, Test Objectives, Test Cases, Test Logs and Run Books. Experience in conducting User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues.
• Experience wif ClearCase for repository management, ClearQuest for change management and handling change requests and proposals to Change Control Boards (CCBs).
• Highly motivated team player wif excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment.
• A proactive and dedicated team player, wif proven track record in producing high quality work under tight deadlines and multi-tasking to meet business goals. Experience in scheduling meetings, negotiating and co-ordination wif Developers, Application Architects, Subject Matter Experts, business users and senior executives.

TECHNICAL SKILLS

Business Modeling Tools: Rational Requisite Pro, UML, MS Visio, BPMN, Rational Rose, Rational Clear Case.

Methodologies / Frameworks: RUP, Agile/Scrum, Waterfall, Spiral.

Requirement Management: MS Office, JIRA, RALLY, Confluence, HP ALM 11.5 and Rational Rose

Database: MS SQL Server2012/2008, My SQL Work bench V5.2, MS Access, Oracle 11

BI Reporting Tools: Tableau, Crystal Reports, Cognos 10 (report & Query studio), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), Micro strategy reporting system, Qlikview

Programming Languages (Exposure): C, C++, Java, JavaScript, Ajax, .NET, Python, PL/SQL

ETL Tools: Data stage, Informatica, IBM Cognos, IBM Infosphere, Infosphere Information Services

QA Testing Tools: HP QTP, JIRA Green hopper, HP Load Runner, MS Test Manager 2013

Documentation Tools: MS Office Suite, SharePoint 2010/2013

Data Warehousing: Data Marts, MDM, OLTP, OLAP, Teradata, Query/Reporting, Multidimensional Analysis, Data Mining, Slicing/dicing, Drill Down/Roll Up

Project Management Tools: MS Project professional, MS Project Server, MS SharePoint 2010SharePoint Designer, JIRA, RALLY, Version one, HPALM

Finance: Mortgage Loans, portfolio management (Derivatives, Bonds, Mutual Funds, Equities, Fixed Income, securities, foreign exchange, Swaps, Brokerage, Stocks, and Bloomberg Data), Insurance

PROFESSIONAL EXPERIENCE

Confidential, San Ramon-CA

Business Analyst

Responsibilities:

• Involved Pre-analysis and conducted feasibility study, Cost-Benefit and Risk analysis.
• Generated a streamline process to understand the various steps in the Home loan lifecycle and desired functionality of the new system by interacting wif users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating wif the project manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Elicitation of Functional/non-functional requirements and Conducting the functional requirements/user requirement specification reviews and walkthroughs wif designers, developers, SME’s and stakeholders.
• Worked closely wif end-users and stakeholders, SME to develop a detailed understanding of the requirements and prepared comprehensive set of documents to define the specifications and business value of the systems and delivered them in the Business Requirements Document.
• Responsible for creating management tools: flowcharts,contextdiagrams, interaction and presentations.
• Facilitated JAD sessions wif technical/non-technical team, SME’s to clarify business rules & solve impediments.
• Performed GAP analysis to further identify deltas between legacy and new application.
• Developed solid documentation by analyzing current processes and design business processes modeling notification (BPMN) utilizing UML for object oriented design and documentation utilizing MS Visio.
• Define key Agile processes, Roles & Responsibilities, Communication Plan, Agile Ceremonies
• Conduct Release planning, Sprint planning, Deployment planning activities.
• Performed GAP analysis to further identify deltas between legacy and new application
• Worked wif Product Management to groom, maintain and prioritize Product, Release & Sprint Backlogs
• Facilitated SPIKE sessions wif technical/non-technical team, SME’s to clarify business rules & solve impediments.
• Worked on heterogeneous applications and data sources into business focused solutions
• Developed solid documentation by analyzing current processes and design business processes modeling notification (BPMN) utilizing UML for object oriented design and documentation utilizing MS Visio.
• Led sprint planning based on assigned release backlog using Scrum and Kanban Agile framework
• As a Scrum Master I facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Highly proficient in writing and prioritizing user stories in Product Back Log wif Product Owner.
• Helped Teams funnel the Epics into theART, Monitored the Value flows via the Kanban Board by setting the WIP Limits.
• Analyzed the Iteration Burn Down charts and reviewed defects.
• As experienced Scrum Master anticipated and removed Impediments from project team’s path and pushed them to deliver quality results based on schedule.
• Coached and mentored team to adopt agile practices, adopted agile games (Coin game, chair game, marshmallow challenge, ball game) and various practices to ensure team understand agile practices and values.
• Used JIRA for issue tracking, user stories management and requirement traceability.
• Assist wif User Acceptance Testing, developing and maintaining quality procedures, and ensure dat appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Create/maintain HP QC, JIRA projects (and users, workflows, configurations, screens, quick filters, etc).

Environment: Flat Files, Unix, Scrum, Agile, Kanban, MS Project, Visio, UML, SharePoint 2013, Java, JavaScript, Oracle 11, Mainframe, JIRA, HP QC

Confidential, Los Angeles-CA

Scrum Master

Responsibilities:

• Participated in various meetings/discussions, wif Product Owner, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate the business requirements.
• Created and Managed Features to ensure dat the business vision and goal is carried down to the Implementation Level by seeding Features (Epics) in to Agile Release Train (ART) as per the Release Planning.
• Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting wif the end customers to meet business partner’s needs.
• Used Rally tool to track project status at a Portfolio, Release, and Iteration level.
• Helped PO own the Product Backlog and perform Product Backlog Grooming, and supported in creating Epic and User Stories.
• Facilitated the sprint plan, daily scrum meeting & retrospective meetings in each sprint cycle and removed Impediments as and when they are raised.
• Worked wif PO, Stakeholder to attend Sprint Review meetings and Approve/ Accept User Stories developed by the Delivery Team in the given Iteration.
• Attended SRUCM of SCRUM meetings and discussed & communicated iterations plans wif cross-functional teams and worked towards resolving inter-team dependencies in a SAFe environment.
• Coached Team towards Agile processes and principles, and ensure dat they are followed in the right way.
• Assisted wif evaluation, customization and system integration. Conducted GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.
• As a scrum master coordinated wif the Product owner in prioritizing the user stories in the product backlog and breaking Epics into smaller user stories.
• Tracked the performance and progress of each sprint cycle wif burn down chart identified burn down velocity
• Coached Product Owners in creation and maintenance of Product Backlog.
• Managed Kanban development team and halped PO keeping highest priority item at top of backlog.
• Conducted training sessions and/or 1:1 sitting. Delivered training on Scrum/Kanban task board, etc.
• Engaged wif other Scrum Masters to increase the TEMPeffectiveness of the application of Scrum in the organization
• Tracked and TEMPeffectively communicated team velocity and sprint/release progress to all effected teams and management.
• Communicated the feedback by other stakeholders from scrum framework meetings to the scrum team.
• Updated Agile tracking systems to provide transparency on product and sprint backlogs.
• Coordinated wif Project Manager to create Work break down structure (WBS), manage schedules, deadlines, resources and the project tasks using MS Project.
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).

Environment: Scrum, Unix Agile, MS Project, Visio, UML, SharePoint 2013, Asp.net, C#, Oracle, Tableau, Informatica, Mockup Screens, Rally

Confidential, Austin-TX

Business System Analyst

Responsibilities:

• Understood Consumer Protection Financial Bureau (CPFB) and FHA rules.
• Performed requirements gathering using both formal and informal sessions through interviews, questionnaire, video conferencing, JAD sessions and conference calls.
• Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting wif the end customers to meet business partner’s needs.
• Participated in various meetings/discussions, wif Product Owner, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate the business requirements.
• Analyzed and translated the client's business requirements and functional specifications into technical specifications,dataflowdiagramsanddatamodels.
• Assisted wif evaluation, customization and system integration. Conducted GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.
• Analyzed problems, including automated and manual business process flows, and identified, researched and investigated, defined and documents business processes.
• Facilitated JAD sessions wif tech leads, development team and QA team.
• Implemented Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Used mockup screens to convey the look and feel of the GUI screens for the end users to developers
• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Acted as a liaison between management and Data Warehouse development team.
• Extensively interacted wif data analysts during the ETL operations in identifying the source files/databases from OLTP systems & implementing the transformation logic for achieving data uniformity in operational data store (ODS).
• Facilitated JAD sessions wif various stakeholders and project team.
• Coordinated wif the DW architects and developers to identify appropriate dimensional modelling (identifying dimensions/facts/referential integrity) and Data Modelling measures (additive/semi-additive/non additive), and sizing (in terms of number of columns, records per dimension and fact table).
• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis.
• Used Mockup screens to convey the look and feel of the GUI screens.
• Successfully analyzed the functional/non-functional requirements of the data warehouse for generating BI reports and communicated the same wif architectures and developers.
• Involved in identifying and suggested the different dimensions (slowly changing dimensions/rapidly changing dimensions) required for generating the reports and OLAP cubes to facilitate the multi-dimensional view of the data to generate slicing/dicing, roll-up/drill-down reports.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
• Developed high-level and low-level documents like Business requirements documents (BRD), Functional requirements documents (FRD) and assisted in creating System requirements specification (SRS).
• Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to no the condition of the current system in use.
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right joins to update the database and retrieve data for data analysis and validation. Assisted Data analysts in Data Modelling.
• Excellent experience in design and development of data warehousing solutions and generation of OLAP reports.
• Worked wif SQL DML queries to extract application data for validations used Stored Procedures and Triggers.
• Extensively interacted wif the designers, developers to ensure functional implementation of business requirements and QA team in executing Test Plans, Test scenarios and Test cases.
• Identified and reviewed the stored procedures and triggers developed by team based on customer specific requirements
• Facilitated the User acceptance Testing (UAT) after performing Unit Testing, System Integration Testing (SIT), Performance & Service level testing.
• Involved in Project Management activities like defining / managing project scope, schedule management,
• Creating project plans, tracking and communicating project status, deliverables, and milestones.

Environment: Flat files, Mainframe, Oracle 11, Visio, UML, SharePoint 2010, HTML, XML, J2EE, UNIX, Java, JavaScript, HP ALM, JIRA, Informatica, MSSQL, Tlegance, Enabler, Tableau

Confidential

Jr. Business system Analyst

Responsibilities:

• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Facilitated JAD sessions wif various stakeholders and project team.
• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis.
• Used Mockup screens to convey the look and feel of the GUI screens.
• Established Requirements Traceability Matrix (RTM) using HP ALM to map requirements to test cases using HP ALM.
• Developed high-level and low-level documents like Business requirements documents (BRD), Functional requirements documents (FRD) and assisted in creating System requirements specification (SRS).
• Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to no the condition of the current system in use.
• Working wif CA Spectrum and CA UIM 8.0 at Enterprise level for monitoring & doing root cause analysis.
• Understood various web services i.e billing, payment, orders using SOA, API and Web Architecture.
• Comprehensive noledge of business engines and XML schemas
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right joins to update the database and retrieve data for data analysis and validation. Assisted Data analysts in Data Modelling.
• Worked wif SQL DML queries to extract application data for validations used Stored Procedures and Triggers.
• Extensively interacted wif the designers, developers to ensure functional implementation of business requirements and QA team in executing Test Plans, Test scenarios and Test cases.
• Identified and reviewed the stored procedures and triggers developed by team based on customer specific requirements
• Facilitated the User acceptance Testing (UAT) after performing Unit Testing, System Integration Testing (SIT).
• Conducted WAR ROOM session to resolve defects in a timely manner across multiple teams.
• Conducted review sessions on a regular basis wif QA and development teams for preparing status and delivery of operational reports
• Involved in understanding Data Migration of Amdocs Enabler CM,, Ensemble, CSM products for AT&T billing system
• Configuring to schedule and monitor using Tivoli workload scheduler and console for optimizing performance.
• Involved in Project Management activities like defining / managing project scope, schedule management,
• Creating project plans, tracking and communicating project status, deliverables, and milestones using HP ALM.

Environment: JAVA, J2EE, UNIX, OSS, CRM, Visio, UML, SharePoint 2010, HTML, XML, JSON, Mockup Screen, Java, JavaScript, HP ALM, Rally, Informatica, MSSQL, Telegance, Enabler, UNIX

Confidential

QA/Jr. Business Analyst

Responsibilities:

• Interacted wif users and stakeholders to identify business needs, worked wif SME’s of different groups to gain detailed noledge of E-commerce shopping.
• Assisted wif web portal development to enhance the functionalities of the system based on SOA and requirements collected for web architecture.
• Scrum was used in acute functionalities to design, document and manage User Stories throughout the life cycle of the project, including definition, design and testing phases.
• Analyzed requirements documents and Use Cases to prepare the detailed Test Plans and Test Cases.
• Involved in Analysis and Design of Functional Specifications to identify Test Requirements,Design Test Cases, Test Scripts, andTest Datawif expected output.
• Identification and development of test scenarios to test application against Functional Requirements
• Interaction wif client / Business Partners on Business Requirements, Change Requests and Defects
• Involved in build validation, smoke testing, sanity testing, regression testing and Performed User Acceptance Testing for testing the usability and user friendliness of the application.
• Worked wif SQL queries to extract application data to perform application validations.
• Worked as a team wif other team members to make an object oriented model and created use cases.
• Involved in preparing test cases and test scenarios and coordinated wif other QA’s in executing the test plans.
• Assisted in client-side validation and server-side validation on the data which was given or submitted by the client.
• Assisted in preparation of UAT test plan, testing cycle schedules, test scenarios and implemented them wif QA team
• Conducted war room meetings on bug reporting and issue resolutions.
• Involved in discussions wif the Team on Quality Analysis, Manual Testing,Automated Test Toolsand Defect Tracking Tools, Root cause analysis.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• HP Quality center: Requirements upload, Test Case development wif Requirement mapping, Test Sets creation for each release, Capture Test Results and mapped raised defects to the test sets, generated various reports upon request.

Environment: Waterfall, HPQualityCenter / ALM, Share Point, JQuery, JSP, Java Script, Linux, JIRA, J2EE, GUI/UI, Apache, UML Telegence, Enabler, IBM, MS Office, MS Visio, MS Excel, MS SharePoint, SQL, PL/SQL, J2EE, HTML, XML, HP QTP/UFT

Confidential

Quality Analyst

Responsibilities:

• Analyzed requirements documents and Use Cases to prepare the detailed Test Plans and Test Cases
• Identification and development of test scenarios to test application against Functional Requirements
• Interaction wif client / Business Partners on Business Requirements, Change Requests and Defects
• Involved in discussions wif the Team on Quality Analysis, Manual Testing,Automated Test Toolsand Defect Tracking Tools, Root cause analysis, Conducted war room meetings on bug reporting and issue resolutions
• Involved in Analysis and Design of Functional Specifications to identify Test Requirements,Design Test Cases, Test Scripts, andTest Datawif expected output.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• HP Quality center: Requirements upload, Test Case development wif Requirement mapping, Test Sets creation for each release, Capture Test Results and mapped raised defects to the test sets, generated various reports upon request.
• Supported testing, Creating test cases in dat would test various test scenarios.
• Involved in build validation, smoke testing, sanity testing, regression testing and Performed User Acceptance Testing for testing the usability and user friendliness of the application.
• Worked wif SQL queries to extract application data to perform application validations.
• Assigned problems to appropriate software development team for fixes.

Environment: Waterfall, HPQualityCenter / ALM, Share Point, JQuery, JSP, Java Script, Linux, JIRA, J2EE, GUI/UI, Apache, UML Telegence, Enabler, IBM, MS Office, MS Visio, MS Excel, MS SharePoint, SQL, PL/SQL, J2EE, HTML, XML, HP QTP/UFT