OBJECTIVE

• To provide challenging and task oriented career providing avenues to put forth my efforts and accomplish the objectives of the organization and grow personally, channeled with successful conception and firm belief.

SUMMARY

• Around 10 years of experience as a Business Analyst.
• Extensive experience in Information Technology, exposure to all phases of SDLC including aspects such as Analysis, Designing, Coding, Testing, System Testing, debugging and reviewing.
• Engaged directly and collaboratively with clients and stakeholders to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
• Translated business needs into system/application requirements and project components to help determine solutions to business problems.
• Proficient in all phases of requirement gathering and management that includes BRD, FRD and SDLC, Waterfall, Agile, Spiral and Iterative models.
• Assisted team members in producing functional requirement documents.
• Proactively identified and managed changes to requirements and identify risks.
• Effectively managed all the stakeholders expectations.
• Have Applied industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.
• Have created user stories, specs, business rules, flowcharts, gathers requirements, facilitates elicitation sessions with necessary business analyst tools.
• Have translated business requirements to IT documents.
• Translate functional requirements to technical specifications.
• Conducting Feasibility, Adaptability study and Risk Analysis to identify the business critical high - risk areas and recommending solutions to management
• Experience of creating Test Plans, Test Cases, Test Scenarios and Test Strategies to ensure Quality Assurance and to test all the business requirements and working on HP Quality Center/ALM.
• Extensive experience in handling multiple projects at the same time with commendable results in terms of deliverables and user appreciation.
• Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.
• Involved profusely in Production support, deployment and Report Testing.
• Good problem solving, reporting and statistical skills with excellent communication and inter-personal skills. Demonstrated ability to work both in independent and team-oriented environments.

TECHNICAL SKILLS

Operating System: MS-D0S, OS 390, Z/OS, Windows 10/7/ Vista/ XP/2000

Domain: Banking, Travel, Transportation and Hospitality

Databases: Oracle, SQL Server, Microsoft Access, DB2, IMS DB

Statistical: Microsoft Excel

Business Tools: MS Visio, MS Access, MS Office Suite

Languages: UML, HTML, VBScript, SQL, PL/SQL,COBOL, JCL, SQL, Basic understanding of Java

Testing Tools: QTP/UFT, HP Quality Center/ALM and Selenium

Methodologies: AGILE, Six Sigma, UML & Business/Data Modeling

Content Management Tools: Sharepoint, Interwoven, Filenet

PROFESSIONAL EXPERIENCE

Confidential

Sr Business Analyst

Responsibilities:

• The Commercial Card project for Mexico involved a lot of local systems to be incorporated to support the Commercial Cards instance, which involved a lot of interaction with the local clients.
• End to End integration testing had to be performed involving the local systems and the interfaces connecting CTS instance and the Mexico local systems in SIT, UAT
• Supported the End to End Integration Testing in SIT, UAT and also supported the Pilot Testing.
• Had to setup meetings with clients from different geographical locations and was successfully able to collaborate and gather the required inputs.
• Interacted with client groups to determine user requirements and goals.
• Provided inputs in the strategic development of detailed project plans, work assignments, and target dates.
• Wrote functional and technical specifications and communicated requirements to development teams.
• Maintained the Interface Register as there were many interfaces between the CTS and the Local systems so that no Interface is left untested.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about Business users.
• Sought continuous improvement and aimed to achieve the results which would in turn provide tremendous flexibility and organization of data.
• Developed Use Case diagrams, business flow diagrams, Activity, State and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Created liaisons between development and database administrators in order to identify and resolve database issues.
• Used Quality Center to record, track, update or close any defects.
• Used Toad to write SQL queries against the database for data validation processes
• Performed analysis on data and report integration.

Business Analyst

Responsibilities:

• Was involved in implementation of a new Universal Collections Desktop (UCD) web application used by the collections agents in Citi.
• The main objective behind the UCD web application was that if a customer was delinquent in more than one LOB a single Collections agent would talk to that customer on all the LOB’s he is delinquent in and not different collections agents from different LOB’s
• Primary role was to work as a coordinator between the Onshore team and offshore development team.
• Interacted with the clients on new requirements and attend frequent meetings
• Worked closely with SMEs and Data Analysts for finalizing the requirements before sending them offshore to the development team.
• Resolve all the queries raised by the offshore team.
• Review deliverables along with the SMEs and Data Analysts and get sign off.
• Keep track of delivery schedule making sure all the deadlines are being met.
• Used TOAD to write SQL queries
• Make sure that the deliverables match the required standards.
• Assisted Test team in drafting test strategies and test plans to verify accurately any functionality issues and successful system integration.
• Assisted in performing Unit Testing, SIT, UAT and Pilot Testing.
• Ensured all applications are tested for functionality and are adequately controlled in production.
• Discuss the differences with the SMEs and work on resolving them
• Utilized Quality Center to record, track, update or close any defects

Business Analyst

Responsibilities:

• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.
• Maintain Query log to keep track of resolved and unresolved queries.
• Conducted Functional requirement review meetings and explained the solution adopted for the business problem.
• Assisted in performing Smoke Testing to ensure that the compiled software components of the application adhere to Project Standards, Performance Criteria and Functional specifications to ensure feasibility of testing effort.
• Attended Design Review Meetings.
• Assisted in Preparation of Test Plan.
• Attended Test script review meetings and reviewed results.
• Generated deliverables to reach project mile stones and documented exit strategy including sign offs and approvals
• Assist with user on testing of systems, Unit Testing, SIT and UAT at the same time developing and maintaining quality procedures.