SUMMARY

• Over 8 years industry experience as a Business Analyst with good understanding of all the phases of System Development Life Cycle (SDLC) from inception phase to production and experienced in different SDLC methodologies like Waterfall, Rational Unified Process (RUP) and Agile/Scrum.
• Experience working in multiple domains like Finance, Banking, Mortgage, and Healthcare.
• Possess good understanding of Accounting (GAAP, IFRS) and Auditing domains.
• Well - versed in Fixed Income, Equity Income, and Derivatives (Futures, Forwards, Options and Swaps),Financial statement, Cash flow statement, Income statement, Securities, Balance Sheet, Accounting, Business Processes, Cost/Benefit Analysis and Forecasting
• Experienced and possess good understanding working with both Onshore and Offshore teams.
• Possess an understanding of the trading and settlement process to be able to put the activities of front, middle, Clearance and back office into perspective.
• Possess knowledge on banking and financial regulations like Dodd Frank, Basel II.
• Strong understanding of General Ledger, Debt Security Markets, Equity Markets, Security Markets, Mutual Funds and Insurance Operations.
• Experience in conducting Joint Application Development (JAD) session, and Rapid Application Development (RAD), Production support.
• Excellent Business writing skills in writing Business Requirements Document (BRD),Functional Requirement Document(FRD), Use Case Specifications, and Functional Specifications.
• Experienced in Requirement Management, RFEs, SOWs and Traceability Matrix using Requisite Pro.
• Possess understanding of Business Applications Management (BAM), Data Warehouse, Relational Database Concepts, Distribution Processes
• Proficient in creating Use Cases, User Stories, Sprint(Iterations), Test Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams etc.
• Actively involved in User Acceptance Testing (UAT), Black Box Testing and System Testing.
• Possess excellent client interaction and communication skills and interpersonal skills. Good in problem solving and sound decision making capabilities.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Experience working in complex, cross-functional and geographically dispersed team environments (Onshore and Offshore). Exceptional team player as well as individual contributor.

TECHNICAL SKILLS

Business Modeling Tools: Requisite Pro, Clear case, Visio, UML, SharePoint, Microsoft Office

Financial Systems: Bloomberg, POM, AIM, Basel II.

Reporting Tools: Clear Quest, Info Image.

Test Tools: Rational Clear Case.

Methodologies: Project Management, Waterfall, Agile, RUP, Change Management, UML, Use Case.

Software: MS Project, SAP,MS Visio, MS Word, MS Excel, MS Access, MS PowerPoint, MS Word-Project-Power Point - Excel - Visio, SharePoint, Requisite Pro, Quality Center, SQL, Outlook.

PROFESSIONAL EXPERIENCE

Confidential,Washington DC

Business Analyst

Responsibilities:

• Conducted several JAD sessions to understand and document the existing FTS process for SAP A/R and G/L module
• Gathered and documented As-Is process flow and validated the process with different stake holders.
• Documented current pain points of FTS across all departments and analyzed
• Interacted with all business users and documented enhancements requirements to meet growing business demands across the departments in IFC
• Created BRD covering different aspects like detailed dependency, constraints, As-Is process, To-Be process.
• Enabled capabilities for operational reports, management reports and controller reports by interviewing and documenting different business users.
• With reconciled reports and consistent information, reports were made easier to understand.
• Decomposed enhancement business requirements into functional requirements to meet the system needs.
• Enhanced information security and reduced financial, operational, and reputational risk by enabling appropriate controls and flag system.
• Performed Data Analysis to eliminate redundancy in data for integration requirements.
• Created process maps, dataflow diagram, context diagram and source to target mapping.
• Provided holistic view of FTS integration with different systems like SAP,ODS,iDESK,ASOP,RMS and CTMS to analyze issues and dependency among business users
• Performed show cases for UAT involving large no of stake holders from different Departments
• Performed business workflow models and process maps for SAP G/L, SAP A/R, Billing multi-curreny,multi-language etc.

Environment: MS Office Suit, Sybase, Power Builder, MS Visio, MS Project, SAP,MS Excel, BPMN, Spark, Lotus Notes, Box.

Confidential, Bloomington,IL

Business Analyst

Responsibilities:

• Actively involved in high level overall system topology redesign and ARM ecosystem redesign show cases
• Gathered integration requirements for HP Asset Manager, TROUX, MEGA,IBM WSSR, HP uCMDB, Archer and OTDS/ORR.
• Captured data elements and business rules for each business requirements.
• Created BRD for integration requirements and decomposed them into functional requirements to meet the project needs.
• Performed Data Analysis to eliminate redundancy in data for integration requirements.
• Created use cases, test cases, process maps, dataflow diagram, context diagram and source to target mapping for ETL(pull)/Web Services(push).
• Actively involved and conducted development and unit testing for integration requirements.
• Performed show cases for UAT involving large no of stake holders from different LOB’s.
• Conducted risk analysis for IT and Non-IT assets like business processes, application, IT services, POD information and Virtual Servers.
• Actively involved and captured enhancement for Risk Tier Model items involving Inherent Risk, Residual Risk, Risk Controls involving tools like HP Asset Manager, TROUX, MEGA, HP uCMDB, Archer, IBM WSSR, OTDS/ORR etc.

Environment: MS Office Suit,HPAM,HPuCMDB,MEGA,TROUX,Archer,OTDS/ORR, SQL,MS Visio, HP Service Manager, MS Project, MS Excel, BPMN, ITIL,IBM WSSR, SharePoint, Lotus Notes, BPM Tool Suite

Confidential, Bloomington,IL

Business Analyst

Responsibilities:

• Facilitated JAD sessions involving application architects, developers, business architects and BVL SME’s and resolved conflicts between the management and technical teams.
• Involved in Architecture design meeting with lead enterprise architects and for different business capabilities and attributes to logically fit BVL.
• Possess good understanding of enterprise architecture and business capabilities as per ITIL and TOGAF on presentation layer, application services layer, lending message bus and data services layer
• Interacted and conducted meetings for capturing business requirements for App Capture, Fulfillment and Disbursement.
• Captured Business Requirement and broke down into functional requirements and presented it to the BVL team.
• Documented business rules and data elements associated with it.
• Created use cases for each specification and validated the different path and flow with the SME’s
• Created tasks and assigned it to the offshore team and managed the backlog and updated as per requirement changes.
• Performed data analysis and documented data’s for requirements with Bank price calculation, communication processing & storage, Bank collateral identification & valuation, Individual Credit Disability Insurance Eligibility & Premium, Electronic Signature, Billing & Payment and Agent assignment using ICP Common Services
• Prepared work breakdown structure and milestones as per project schedule.
• Created business workflow models and process maps for application and documenting it in MS Excel and MS Visio
• Conducted milestones planning of the project through walkthroughs and meetings involving various leads from development, QA and technical support teams.
• Helped the QA team to devise the test plan for the application by explaining the vision document and the business case.

Environment: CMSI,MS Word, SQL,MS Visio, HP Service Manager, MS Project, MS Excel, BPMN, ITIL, SharePoint, Lotus Notes, BPM Tool Suite

Confidential, Bloomington,IL

Business Analyst

Responsibilities:

• Performed audience analysis from business perspective for different verticals such as Agency, Contact Center, Operations, Catastrophe Teams and Support Horizontal(Break-Fix)
• Created approach plan/document, audience analysis chart and introduction communication to perform audience analysis based on ITIL framework.
• Captured the business expectations and documented them for UC items criticality to business, availability, reliability, performance and responsiveness.
• Maintained audience tracking document to track and capture the business requirements of stakeholders from different verticals
• Actively involved in mapping UC capability and feature list aligning CI’s,SLA,OLA,RLO and support team
• Performed Gap Analysis for the existing Agency MACD processes
• Identified the additional Support Groups needed for involvement in UC MACD for Core Agents
• Documented requirements for support groups and change task details
• Created RACI Charts and updated RACI for UC Agency Move, Add, Change and Delete processes
• Created Process Flow Diagrams for UC Agency Move, Add, Change and Delete Processes
• Created a transition inventory for all the MACD Statement of Works(SOWs)
• Analyzed and captured the following information for all the MACD SOWs: Deliverable Name, Owner, Deliverable Location, Transition Plan, Actions Needed, Challenges, Sources, and Possible Owners etc.

Environment: MS Word, SQL,MS Visio, HP Service Manager, MS Project,MS Excel, BPMN, ITIL, SharePoint, Lotus Notes.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Acted as a liaison between the developers and management staff and was instrumental in resolving conflicts between the management and technical teams.
• Interacted and conducted meetings for Mortgage Servicing requirements as per Regulation X and Z rules and escrow provisions.
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements, loss mitigation strategy. This information along with the vision document was used to transform business requirements into System Requirement Specifications.
• Created BRD and broke it down into functional specifications.
• Created use cases, test cases and process flow diagrams.
• Worked closely with Loan officers and SME’s to understand the home loan process and residential mortgage-backed security, commercial mortgage-backed security .
• Interacted with the offshore team to co-ordinate the technical activities and underwriting reports for reverse mortgages, time share loans and fixed-rate loans.
• Understood prompt crediting and payoff statement rules
• Prepared business workflow models and process maps that cover "How" business processes are accomplished for general servicing policies, procedures and requirements. Identified the business requirements from the end users keeping in mind their need for the application and documenting it in MS Excel and MS Visio for the developers.
• Conducted milestones planning of the project through walkthroughs and meetings involving various leads from development, QA and technical support teams.
• Helped the QA team to devise the test plan for the application by explaining the vision document and the business case.

Environment: UML, RUP, MS Visio, Rational Requisite Pro, MS Office, MS SharePoint, SQL, MS Suite.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Gathered and analyzed business requirements by facilitating JAR/JAD Sessions.
• Interacted with stakeholders and Risk Analysts team to gather requirements about Risk Management Application.
• Documented Business requirement specification and business process.
• As a liaison between developers and the SME’s, worked closely with Risk Management Team, Securities and understood the business needs and business processes and documented them in BRD.
• Understood the business issues and data challenges of client's organization and industry in Banking.
• Participated in meetings with the management team, the SME the Fixed Income, E-commerce Department, and Derivative Team.
• Updated and maintained financial data as per occurring changes and keep them update for reporting as required by higher management.
• Responsible for regular interaction with the Equities, Fixed Income & Foreign Exchange (FX) Division to gather Global Market Data.
• As a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Gathered and developed system design specification and functional specifications for retail banking division.
• Performed ‘As is - to be’ Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Coordinated with programmers, Management scheduling and testers to ensure timely completion of deliverables.
• Involved in User Acceptance Testing (UAT).

Environment: Windows XP, E-Commerce, Agile, MS Visio 2007, Quality Center, MS Office 2007, MS SQL Server 2005.

Confidential, MAHWAH, NJ

Business Analyst

Responsibilities:

• Communicated, Conducted user interviews, gathered Business Requirements Specifications, and analyzed the Requirements.
• Held and attended presentations and meetings to coordinate efforts among all the groups, leading into the inception phase.
• Gathered and analyzed and understood the business processes and developed system design specification and functional specifications by facilitating JAR/JAD Sessions.
• Participated and documented the requirements for Automated Clearing House(ACH) and e-Solutions for check processing needs.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interaction with the process owners and stakeholders as per Rational Unified Process.
• Analyzed requirements to identify ambiguous, incomplete and incorrect requirements, data challenges.
• Responsible for documenting business processes for ‘AS-IS’ and ‘TO-BE’ scenarios for Retail banking and credit card division.
• Involved in documenting the business process, developed Requirement specifications and process diagrams including context and dataflow diagrams using MS Visio 2007.
• Created, modified, linked and maintained requirements traceability using Requisite Pro.
• Worked on the Flowchart and Process diagrams using MS Visio.
• Identified important user scenarios from the functional requirements to develop test cases.
• Conducted walkthroughs with development team (MIS Division), Solutions Architect and stakeholders.
• Assisted Quality Assurance Team in system and integration testing.
• Involved in re-defining business processes and documenting enhancements
• Conducted User Acceptance Testing (UAT).

Environment: RUP, UML 2.0, Quality Center, Rational Requite Pro, MS Visio 2007, MS Office 2007.

Confidential, Burlington, NC

Jr.Business Analyst

Responsibilities:

• Conducted meetings with Subject Matter Experts (SME) to understand the workflow of the business and their application processes
• Analyzed of system requirements and Use cases involved in the product development for writing of Test cases.
• Performed GAP analysis to derive requirements for existing systems enhancements.
• Designed and developed Use Cases and Use Case Scenarios using the UML methodologies.
• Business Process Requirements translated it into the Business Requirement Document (BRD) to be used as input to the functional design specifications.
• Worked with Customer Care Representatives to analysis frequent issues and gather technical and functional requirements.
• Performed GAP analysis and was involved in analyzing the technical specifications of the current system and the infrastructure needs.
• Followed the Black box testing for crosschecking design decisions and assumptions against source code.

Environment: UML 2.0,Waterfall, MS PPT, Data Warehouse, MS Excel, MS Visio, Windows 2000, MS Project.