SUMMARY

• Senior business analyst with over eight years of experience in healthcare, banking and finance.
• Experienced working with multiple projects, analyzing metrics, creating profit - generating strategies and implemented cost-reducing practices.
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using MS Visio and Visual Paradigm.
• Strong communication and presentation skills substantiated in past assignments with developers, projectmanagers, subject-matter experts, stakeholders, system implementers and application end-users
• Extensive experience creating business documents including BRDs, FRDs, NFRDs and DRDs.
• Ability to gather business and technical requirements from both formal and informal sessions, utilizing a variety of elicitation techniques including one-on-one interviews, Joint App Dev. Sessions, Document Analysis and Interface Analysis.
• Experienced in conducting Requirement Analysis, Use Case Design, Test Plan Designs and developed database schemas based on the logical models.
• Expertise in using Rational tools for creating Use Cases, Version Control, Defect Tracking, monitoring and extensively used the Agile, Scrum, Rational Unified Process (RUP) methodologies in all areas of the software development life cycles (SDLC).
• Good experience in working with the QA methodologies and processes.
• Experience working as Joint Application Development (JAD) facilitator and meetings coordinator with excellent interpersonal and communication skills.
• Experience working on SharePoint data loading/editing/publishing.
• Performed GAP analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Expertise in conducting User Acceptance Testing (UAT).

TECHNICAL SKILLS

Office Automation Tools: Rational Unified process, Agile (SCRUM,XP),RAD, Waterfall, UML, HTML,XML,C#, MS Office (Word, Excel, Power point, Project, Outlook, Access)

Databases: MS SQL Server, Oracle

Modeling Tools: MS Visio, JIR, ALM, Quick Test Pro, Rational Rose, Rational Requisite pro, Rational Clear Quest, Clear Case, DOORS, HIPAA, ISO, SOX, Six Sigma, CMM, HL7

Testing Tools: Quick Test Pro, HP Quality Center

Other Tools: Share Point, SQL +

PROFESSIONAL EXPERIENCE

Sr Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Facilitated the user meetings to gather requirements, Workflow Analysis, Business Process Models, Functional Design Definitions and high level analysis and designs.
• Performed Use Case Analysis and created documentation as part of the project’s design in developing workflow and business models and coordinated efforts between the external and internal project teams.
• Created and updated the requirements in JIRA for the conversion process.
• Conducted meetings with the ETL developers, data modelers, DBA and business users for understanding the data mappings for the conversion process.
• Coordinated with the testing teams to validate the source - target databases after the ETL conversion
• Created MS-ACCESS views to perform UAT with the clients.
• Participated in Sprint Planning meetings, daily scrums, Sprint review meetings and backlog refinement meetings.
• Worked with the product owners to create the requirements as user stories in the product backlog and prioritized the requirements and defects.
• Worked closely with businesses and developments to resolve any requirement deficiencies for the integrating applications.
• Created and updated the master test plan and facilitated with teams and business to get signed off.
• Created, updated and maintained conceptual and detailed test cases, test scripts, test steps and test sets based on the business and system requirements and uploaded to Quality Center.
• Reviewed test cases in the Quality Center with businesses to assure complete test coverage for integration and system testing.
• Created test data requirements and partnered with data teams to load the required data in the test, QA and UAT environments for production fixes, regression, integration and system testing.
• Created and updated test entrance and exit criteria checklists and reviewed with businesses for various testing.
• Trained resources to strictly follow the SDM process for test processes documentation and test execution.
• Determined which test environment to utilize and communicate the requirements and expectations to the stakeholders.
• Conducted impact analysis on complex systems flows for the enhancements and product support issues.

Environment: Agile, QTP, Quality Center, JIRA, DB2, TOAD, Remedy, Informatica, Selenium, SOAP UI, MS Visio and SQL.

Business Analyst

Confidential, Ohio City, Ohio

Responsibilities:

• Conducted stakeholder analysis, researched and learned about the key stakeholders in the project who could influence the project decisions during all stages of SDLC.
• Responsible for business analysis, requirement specifications, project planning and identifying the resources and implementation of the project.
• Developed the project using the Iterative RUP model. The project was streamlined through all phases of the Rational Unified Processes (RUP) model starting from inception through transition.
• Used a functional decomposition strategy to divide system into sub-systems.
• Used different elicitation techniques to gather requirement thus ensuring no lapses and no gaps: brainstorming, one-one, JAD and observations.
• Designed message formats, queues, legacy systems interfaces and worked with the business users through interviews and Joint Application Development (JAD) sessions. Created front-end prototypes as deliverables and projected the end-delivery modules.
• Prepared requirement specification, functionality trace matrix, quality assurance plan and designed test cases. Communicated with businesses and technology leadership for overall project/program office milestones.
• Created complete test cases of varying complexity, executed tests, measured expected and actual results and reported the status to ensure accurate coverage of requirements. Set up test requirements, developed test plans and documented manual test cases using Quality Center requirements modules.
• Managed all types of functional change requests in the ‘patient’ module of the application, including defects, enhancements, issues and documentation changes with a flexible workflow process using Quality Center.
• Applying Master Data Management (MDM) concepts for data alignment, maximizing analytics and business intelligence promoting corporate objectives and initiatives.
• Verified the software and applications according to the requirement specifications (SRS) and generated detailed test coverage reports and graphs twice a week
• Involved in validation of HIPAA 834, 270/271 EDI transaction codes.
• Developed functional specifications to test and enhance HIPAA transactions such as 834.
• Evaluated the application testing results and recorded the discrepancies using Quality Center to track, analyze and report them.
• Responsible for monitoring the defect tracking process and generated the customized reports using Quality Center.
• Interfaced with the developers to resolve the bugs following the bug life cycle policy.

Environment: RUP, Rational Requisite Pro, Rational Clear Quest, MS office, Visio, Project, Clear Quest, Clear Case, Windows XP, HP Quality Center and test manager.

Business Analyst

Confidential, Rockville, MD

Responsibilities:

• Performed SWOT and Gap analysis for the new functionality requirements.
• Analyzed the consumer surveys and gave technical inputs during the business meetings.
• Facilitated the customer in defining the high-level functional requirements and needs.
• Worked with RAD methodology.
• Prepared the prototype and mockup screens.
• Used requisite pro to create, analyze and implement Use Case Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams.
• Translated the business requirements into functional requirements and approaches for the developers.
• Provided management support to the offshore end-to-end integration/regression test teams.
• Workflow documentation and comprehensive training to the healthcare clients.
• Analyzed the corporate healthcare business processes to develop customized solutions.
• Worked with Medicare operational management to monitor trends and report on operational metrics such as timeliness, workload and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Participated in weekly meeting and discussed modification request with management team
• Monitored performance on a daily, weekly and monthly basis and developed action plans for those areas needing improvement.
• Developed a detailed test plan and test cases to cover all the requirements.
• Participated in the team for User Acceptance Testing (UAT).
• Responsible for teaching sessions for end user to tell how to use tools. Analyzed data architecture, documented and delivered data mapping, performed risk analysis.
• Frequently communicated with developers to resolve technical issues.
• Used MS Project for various planning and budgeting activities.

Environment: RAD, UML, Rational Requisite Pro, SQL, Windows, MS Office, Rational Rose, MS Project, and MS Visio.

Business Analyst

Confidential, Cleveland, OH

Responsibilities:

• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and planned accordingly and conducted project related presentations.
• Prepared Requirement Traceability Matrices (RTM) and managed every change requests effectively throughout the software development life cycle.
• Followed a RUP (Rational Unified Process) centric business analysis methodology.
• Developed the strategic partnerships with the business units to develop a solid knowledge base of the business lines, including the business plan, products, process and revenue streams.
• Initiated JAD sessions with end users through one on one and group interviews to better understand the user requirements.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Collaborated with development architect to develop both high-level and detailed application architecture to meet the business needs.
• Provided key initiatives in working with the users in defining project and system requirements.
• Provided inputs in the strategic development of the detailed project plans, work assignments and target dates etc.
• Documented and delivered the business requirement documents and functional requirement specification documents to the project teams.
• Participated in the logical and physical design sessions and developed design documents.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using Rational Rose.
• Performed requirements analysis and detailed examination of all the use cases and issue logs.
• Performed extensive business process analysis including data analysis and GAP analysis.
• Functioned as the primary liaison between the business line, operations and the technical areas throughout the project cycle.
• Worked with Data Extraction, Transformation and Loading.
• Created SQL queries using Joins to Join Tables and also updated the database tables using commands such as updates, inserts and delete.
• Played a key role planning, testing, and implementation of system enhancements and conversions.
• Created a lot of test cases and was involved in manual testing.
• Updated the defects in HP Quality Centre.
• Performed functional testing using QTP.
• Worked with consultants and business partners to analyze response and risk models to improve operational efficiencies.

Environment: .NET, Windows 2000/XP, Rational Requisite Pro 7.0, UML, Rational Rose, Rational ClearQuest8.0, MS Word 2007, MS Project 2007, MS PowerPoint 2007, and MS SQL Server 2005,HP Quality Centre and QTP.

Business Analyst

Confidential, Queens, NY

Responsibilities:

• Worked with business users to define the business requirements and analyzed the possible technical solutions.
• Conducted user interviews, gatheird requirements and analyzed the possible technical solutions.
• Documented the business and functional requirements
• Analyzed key business requirements and assisted in the development of Business Requirement Document (BRD) and Functional Requirement Specification (FRS)
• Created Requirement Traceability Matrix to track the use cases and test cases associated with the requirements.
• Worked extensively with the QA teams for designing test plans and test cases for the User Acceptance Testing.
• Performed User Acceptance Testing (UAT) for various Web based and database related applications.
• Interacted with the development and testing teams to improve overall quality of the software.
• Data mapping, logical data modeling and used SQL queries to filter the data within the Oracle database.
• Assisted the PM to perform risk assessment management and mitigation.
• Performed Gap Analysis to identify the gaps within the system
• Verified the business scenarios on new builds to allow and extended testing by the QA teams.

Environment: SDLC, Waterfall, Rational Tools Suite (Requisite Pro, Clear Quest, Clear Case), UML, SQL, MS Project, MS Office and SQL server 2000.