SUMMARY

• 12+ Years of IT experience at present as Sr. Business Analyst and prior as Business analyst, UX development.
• A PMI certified professional, demonstrated capability in understanding teh complex objectives, scope teh business need, data analysis, reengineering, develop specifications and get buy in to deliver teh strategy.
• Hands - on with assimilated technologies likes MS Project, Visio, PPT, Excel, JIRA, MS SQL and few simulation tools.
• Skilled in holding project rhythm with all levels of stakeholders. Relies on prior experience and applies common sense else practices to bring cooperation within teh team to deliver teh customer need.
• Diversified working experience with Major clients like General Electric ( Confidential ), Confidential, Confidential (aff: Saudi Embassy), Kentucky-federal Govt, Confidential, and Ford-JLR.

TECHNICAL SKILLS

Analysis & Management: MS Project, ProjectLibre, MS Office, and MS Visio

CRM & Analytics: Salesforce.com, TIBCO Spotfire, Tableau, CMS and OBIEE

Quality & Tracking: JIRA, Quality Centre, QTP

Prototype/ Authoring Tools: Dreamweaver, Adobe Catalyst, iRise, and flash

eLearning/ Customer Training: Camtasia, Articulate, SABA, and Lectora

Marketing Intelligence: Comintelli, Sharepoint, Clarabridge and Marketo

Programming Languages: Java, JS, Jquery, AJAX, HTML, CSS, XML, ASP and MS SQL

DWH: Informatica 6.0

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Skills: SFDC.com, MS Visio, JIRA, MS SQL 2010, Spotfire, Tableau, SOA, Comintelli, and Clarabridge

Responsibilities:

• As a Sr.Business analyst, spearheading a team of BA/ Architect/ Java/ BI expertise and strategized multiple CRM implementations includes Salesforce.com, ERP, CMS, Business Intelligence and Marketing Portals.
• Handle multiple projects concurrently in an Agile model and teh project team size of 30+ resources both onsite-offshore from 4 different vendors of teh customer.
• Understand teh business requirement from Brainstorming, JAD, VoC’s and teh workshops with teh key stakeholder, SMEs.
• Use JIRA, Visio and PPT to develop teh user stories, Use cases, work flows and System specifications collectively as BA team.
• Slice/ dice teh legacy system data and reconcile with teh team/ teh customer(s).
• Work with BA’s/Architects/ UX team to develop use cases/ user stories, system specs, mock-ups, work flows, prototypes with strong business noledge and finalize against requirements with teh business.
• Experienced in SOA to build teh common components between Confidential and teh partners for Parts, Cost details and track teh customer new/ renewable submissions in teh legacy systems includes notifications, monitoring processes.
• Experienced in building teh web analytics, content management development for teh sales applications.
• Experienced in Clarabridge, a text analytics tool to capture teh customer’s feedback and generate reports/ heat maps for leadership on tagged sentiments to monitor Confidential performance.
• Get regular updates from teh leads and support teh team throughout teh project.
• Walkthrough teh requirements with development team, QA team and act as SPOC for requirements and get buy in from all stakeholders.
• On routine facilitate teh scrum meetings, delegate tasks, review status updates, develop reports, mitigate teh risks, find solutions and distribute teh report.
• Review teh design approach documents, architecture, and test cases for each sprint releases.
• Bug reporting and monitoring through JIRA and work with teh team to resolve.
• Other duties involve Change management, Business Presentations, resource management and support teh PMs/ customer thru complete development and production migration.
• Build Requirement Traceability Matrix to track teh requirements completion and guide teh team when deviate.
• Develop JIRA reports/ dashboards for Leadership to update project trend, sprint health, resources workload, requirement closures and productivity for each sprint
• Facilitate UAT for each release across regional users and acquire sign off.
• Versed in RDBMS, ETL concepts for data collection and reconciliation from different sources.
• Stakeholder management with all levels of project and act as a SPOC for Business.

Confidential, DC, Virginia

Business Analyst

Skills used: MS Visio, MS Project, MS SQL 2010, OSS, sharepoint, Oracle, iRise, and QC

Responsibilities:

• Did business consulting, reengineered teh existing three different applications of Confidential, a B2C portal, sales applications, integrated OSS and lab system as concurrent projects.
• Best part; strategized a SharePoint portal integrated with LIMS, a laboratory system. Teh system halped Confidential to create, manage and track its customers, customer study information and manage testing cycle in laboratories. This portal acts as a gateway to teh Confidential customers and teh Confidential to retrieve teh required information from other collaborated lab systems and teh process compliances in any regional laboratories.
• Projects are Agile execution(s) with teh team size of 15+ members onshore/ offshore and supported teh business stakeholders from inception till teh end user training.
• Confidential extended these systems service across its market regions includes US, Europe and China.
• Responsibilities: understand Confidential business processes and identify teh key business objectives for all projects include R &D.
• Gather requirements from teh requirement discussions, interviews, brain storming sessions, Joint sessions, record VoCs, workshops and online surveys.
• Design teh solution based on “As is” vs “To be “and develop teh prototypes, mock-ups, integrated workflow of teh new system from existing systems.
• Document teh business requirement, FRS, SRS and process flows of teh new system using MS word/ PPT, MS Visio and get buy in from teh customer(s) .
• On routine provide teh KT to project team, review teh design approach, and test cases (functional, system and UAT).Support teh team throughout teh development and performance improvement measures.
• Facilitate teh regular sprint meetings, track teh requirement status, mitigate risks, guide alternate solutions and distribute teh reports to all stakeholders.
• Use MS SQL/ Oracle source databases, extract and reconcile teh data to design new process workflow, modules and finalize teh business rules.
• Review all deliverables against user stories, Traceability Matrix as internal customer, Use JIRA to raise and track bugs/ requirements; facilitate teh UAT.
• Support teh manager in planning, and spearheading teh team on routine project activities.
• Other responsibilities include asset management, CR management, stakeholder management and support project governance.
• Maintain relationship and rhythm with all levels of teh project(s) team and teh customer.

Confidential

Business Analyst

Skills used: UXM, Visio, MPP, HTML, informatica, Obiee and Mercury QC

Responsibilities:

• Extensively worked in array of projects from offshore, India for teh customers Ford-JLR, and Saudi Embassy- USA, and Confidential -USA.
• JLR- Precision Vehicle Operating System: Strategized and designed a 3+ million value generic B2C SCM application. It served teh purpose of distribution, sales and quality for JLR - Ford, where in any brand can be plugged in. dat application captivated a real-time vehicle tracking and management reporting starts teh dealer order, LOV till reaches teh dealer includes production plan, inventory, logistic and pay order. Managed teh Team of 15+ members both onsite/ offshore and business stakeholders from JLR, North America.
• Responsibilities: Complete a thorough analysis of customer business processes and identify/ analyze teh Business requirements.
• Prepare specification documents and outline solutions dat are used as a communication bridge between teh business customer and teh development team.
• Familiar with teh best practices, procedures where appropriate and have a solid overall understanding of application design, development, and post migration processes.
• Develop wireframe and prototype realizing usability, accessibility standard, setting up teh UI application development standard, and gain formal customer acceptance.
• Provide KT on requirements to teh development team and act as SPOC.
• Review DB design, integration and automation design with DBA, architects and sign-off.
• Review and raise bugs on all deliverables, QC reports and provide sign-off.
• Extract and review teh data from legacy system’s database and fix up teh discrepancies. Communicate teh change in business logics to teh team.
• Other duties include reviewing Functional, System, Integration, Regression and UAT test cases prepared by QC. Include asset management, CR management, and support project governance.
• Internal quality assurance; Facilitate UAT, and pilot run.

Confidential

Business Analyst

Skills used: UXM, Visio, MPP, HTML, CMS, sharepoint, and Filenet

Responsibilities:

• Saudi Embassy - eGovernance project is an initiative from Saudi Ministry of Higher Education MOHE to track teh utilization of education fund budgeted for students and their families properly, and direct monitoring of MOHE in allowances provided to on monthly/ yearly. Strategized a sharepoint portal integrated with Filenet and this system took care of online education guidance, financial guarantee, dispatching student allowance and monitoring student performance.
• Confidential, USA - Audit Portal: Managed a large scale portal development for Confidential to perform teh annual audit of teh listed companied aligned with Confidential compliance. This application served as one stop place for Confidential business users to perform teh annual review, listing/ de Listing process, trigger action for teh deficient companies. This application portrait teh complete list of processes to assess teh listed companies.
• Responsibilities: Led teh requirement discussions and understand teh current Business processes and teh eGovernance workflows.
• Distinguish and develop WBS. Convert teh business requirement into Functional requirement documents includes Use Cases, User Interface and System Integration documents.
• Prototyping teh process flows and functional features of teh application.
• Create SQL reports export to excel to do quantitative analyzing data ported in databases part of workflow validation. Use MS Access for short term hybrid releases.
• Provide KT to teh team; Review and sign-off teh interim deliverables.
• Served as first point of contact for requirement issues to teh client.
• Deliver project periodical status report to all stake holders.
• Do Project governance, Resource management and Asset management.
• Maintain teh Project oriented documents, Traceability matrix.
• Review test cases (functional, system, UAT) and finalize with customers.
• UAT support and do teh end user Training on teh application and new workflows.
• Other duties include Project coordination, change request management, and maintain project historical data.

Confidential

Business Analyst

Skills used: UXM, Visio, MPP, HTML, Adobe catalyst and captivate

Responsibilities:

• As an analyst, understood teh business needs, converted ideas to IT solutions as a project outcome for Pfizer, USA in Inventory management, and user interactive portal developments.
• Responsibilities: Did requirement eliciting, prepared functional specs, BRD, SRS, and system integration.
• Created process flows, Use Cases, and supported team in Gap Analysis, root cause analysis, key metrics and project trackers.
• Developed teh best practices, procedures where appropriate on performance improvement/ quality and had an overall understanding of teh application.
• Reviewed Functional, System, Integration, Regression and UAT test cases prepared by QC Team. Facilitate UAT testing. Other duties include manage of asset repository, risk register, business communication and stakeholder management.
• Develop wireframe and prototype realizing teh usability, W3C, and accessibility standard.

Confidential

Business Analyst

Skills used: UXM, Visio, MS SQL, ASP, and JS

Responsibilities:

• Major projects include development of custom portals for Finance, Sales, Purchase, and Inventory operations
• Best part; developed Online Tax Paying application focused on providing option to general public to pay teh govt. taxes through Bank ATM and features teh payee to invent tax due and multiple pay options, generate bill.
• Develop eLearning integrated with LMS to over 1000+ users through online/ instructor Led (ILT). Proficient in Training methodology
• Responsibilities: Did application design and technical solutions to align teh Business requirements.
• Worked Extensively on SQL Server 2000. Design database tables, views and extract CR diagram to review and finalize with SME.
• Develop stored procedures, triggers, cursors and jobs to automate teh learner details to update in LMS database and generate periodic report on training.
• Designed teh work flow of business process. Incorporating new requirements in teh product.
• Done performance improvement and analysis of deadlock scenarios and avoidance methods.
• On routine interact with SME/ BA’s to clarify on teh requirement and implement fixes.
• Did status update report, planning on WBS, risk mitigation, migrations and act as a single point of contact for teh technical issues of module/ use case.
• Created UI, prototype, simulations and wireframe of RIA applications.
• Supported UAT testing and bug fixes, and maintained post implementation assets.