EXPERIENCE SUMMARY:

• Information Technology IT Business Analyst with over 8 years of experience working with various Federal and Financial clients to support from inception through implementation.
• Experienced in Online and Customer Facing Applications such as Business Online, PaymentNet4, and Checkfree Frontier Recon Plus.
• Experienced working on Vignette/Open Text Content Management Systems.
• Extensive experience in identifying the user requirements Functional and Non-Functional, capturing AS IS and TO BE business processes.
• Proficient in creating BRD Business Requirement Document , FRD Functional Requirement Document , PDD Project/ Product Definition Document , SRS System Requirement Specification , Requirement Traceability Matrix RTM , and Change Management Documents.
• Experience in constructing Application Architecture Work Objects System Application Flow, User Interface Validations, and System Interface Validations.
• Created Business Processes, Reports, Screen Layouts, Wireframes, and Prototypes.
• Strong knowledge of the Software Development Life Cycle SDLC and software methodologies like Waterfall, Agile, Scrum, and Rational Unified Process RUP .
• Proficient in analyzing and creating Use Cases and Use Case Diagrams, Activity diagrams, Class diagrams and Sequence diagrams, Business Processes, Business workflow Diagrams, and Data Flow Diagrams.
• Extensive experience on project management tools, processes methodologies.
• Competent in conducting Joint Requirement Planning JRP sessions, Joint Application Development JAD sessions with a committee of Subject Matter Experts SME's senior management and IT groups
• Expertise in Data Migration and Conversion and analyze data from multiple source systems.
• Adept in creating and reviewing the Test Procedures, Test cases, and Test scripts.
• Identified defects and coordinated with team members to fix the errors.
• Conversant in Manual testing GUI Testing, Field Validation Testing, and Functionality Testing of UI and Web Applications, Functional testing, Navigational testing, web services testing XML and WSDL files , back-end testing and User Acceptance Testing UAT .
• Supported the end user by documenting the user guides and training materials.
• Experience in conducting GAP analysis, ROI analysis, SWOT analysis and, Cost benefit analysis.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE

Confidential

Senior Business System Analyst

Responsibilities:

• Facilitated discussions involving key stakeholders from both business side and IT side to elicit high level requirements and estimate project feasibility, designed and conducted survey among different end users including business users to collect detailed requirements, and documented business and functional requirements according to interviews and user surveys.
• Proficient in writing business and functional requirements on the basis of stakeholders' interviews, brainstorming, Created vision, scope, and use case documents business process models, use case diagrams, activity diagrams and process flow diagrams by using MS-Visio.
• Worked extensively with SME's including heads in areas of Credit risk, Processing, Closing and Underwriting department and expertise in understanding, extracting, refining and documenting the User and Business Requirement Specifications in the BRD and FRD.
• Proficient in creating fully dressed use cases to project proposed functionality by using MS-Visio.
• Proficient in creating snap shots, Wireframing and Prototyping by using combination of different tools for example Snag it and MS-Paint.
• Proficient in Kickoff FR Meeting and Recurring meeting every week on the basis of functional requirements. Created Agenda, Supporting documents and Meeting minutes for each FR Meeting.
• Proficient in elicitation and gathering of requirements during inception phase documented and delivered functional requirement document.
• Proficient in conducting walkthrough, demos, preparing questionnaires, interview, brainstorming and presentation of the proposed functionality to stakeholders to filter the requirements.
• Comprehensive knowledge of Software Development Life Cycle SDLC , having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.

Environment: MS Office Suite 2013, MS Visio, MS Outlook, MS Paint, HP Quality center, Clarity PPM,Teradata Database 14, Business Objects 4.0, Informatica 8.6.

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for coordinating with Project Owners, Business Sponsors to identify all In Scope out of Scope items and document in the Scope Document.
• Performed GAP analysis to understand AS IS and TO BE systems.
• Gathered business requirements, by creating business process flow diagrams using MS-Visio.
• Used DOORS for requirements management and to follow configuration management processes.
• Facilitated JAD sessions to identify business rules and requirements.
• Performed requirements analysis, business process development, applying detailed problem solving skills.
• Developed data flow diagrams using UML and datamodeling techniques.
• Create Use Cases, Activity Diagrams, and State Charts using MS Visio.
• Created Project Plans for various offices using Project Management tool AtTask.
• Prepared BRD, FRD, Design specifications, and system glossary document.
• Assisted in preparing project plan, project weekly, and monthly status reports.
• Held weekly meetings with testing team to review the agile iterations and approval of the documents.
• Developed detailed flow-charts and diagrams as well as translated the detailed designs with Lotus Notes application.
• Performed Data Analysis and Data Validation by writing complex SQL queries using Teradata and SQL Assistant.
• Supported TCRM Teradata Customer Relationship Management application.
• Updated Teradata applications to reflect change in user requirements.
• Designed Test Plan and Test Cases based on different User Requirements and also involved in UAT and conducted manual testing at various phases of the project development.
• Extracted data by writing simple and complex SQL queries using, joins, unions, etc. at the time of UAT and production.
• Participated in bug review meetings focusing on reproducing critical bugs and responsible for upgrading test cases for any upcoming change results.
• Coordinated and managed the rollover into the test and production environments.

Environment:AtTask, Oracle, Windows 7, Sharepoint, MS Office Suite, MS Visio, Microsoft SQL Server 2008, Teradata, HP Quality Center, IBM Rational Suite.

Confidential

Business Analyst

Responsibilities:

• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Conducted JAD sessions with Subject Matter Experts to obtain domain level information.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Identified actors and use cases to create use case diagrams that described the behavior of the system.
• Used prototypes to demonstrate and verify the behavior of the system.
• Involved in developing Workflow Management Models to identify and eliminate bottlenecks and inefficiencies thereby expediting the project Workflow.
• Performed GAP Analysis between AS IS and TO BE workflow models.
• Created use case diagrams and sequence diagrams to view the system from different perspectives.
• Developed all operational and technical flows using MS Visio and created the Business Architecture document to provide an overview of different aspects of the application.
• Created data, functional and quality requirements.
• Documented how business goals were reflected in the requirements.
• Work with UI interaction designers to conduct task analyses, usability tests, heuristic evaluations, cognitive walkthroughs, customer site visits and focus groups.
• Validated technical designs created by IT developers against functional specifications.
• Assisted web development team with design and testing efforts.

Environment: PaymentNet4 Application, BMC Remedy, Oracle Reports Builder and forms builder, SharePoint, Windows XP, MS Office Suite 2007, MS Visio, Fortify.

Confidential

Business Analyst

Responsibilities:

• Created functional specification documentation that consists of use cases, including documented workflows and business rules screen prototypes and user and application interface designs to communicate planned system functionality.
• Proficient in creating Process Flow Diagram to communicate the team members about the functionality input, processes and output. Furthermore, expert in designing user interface screens and write specific user requirements to the point.
• Planning, requirements gathering, design documentation, testing of back office security applications.
• Created wireframes/mockups for the system using snag it and other tools.
• Worked ongap analysis between the system being sunset and the new system and wrote the requirements for the functionality needed to fill the gaps.
• Participate in identifying user requirements by working on teams with a number of key individuals representing business and technology.
• Expert in writing requirement document, communicate, and review requirements with project team members.
• Proficient in resolving user requests e.g. configuring workflow, creating Business Services to provide user with automation of creating Lead through Response etc.
• Expert in writing functional specifications using UML models including user case diagram, activity diagram, and sequence diagram, and collaborated with software architects and developers to ensure that the applications conform to the requirements and helped to understand the business flow and account relationships in accordance to the specific databases and tables involved in development.
• Development of testing plans, scenarios and scripts and participate in user acceptance testing UAT .
• Excellent experience in MS Visio, Snag it, MS Office Suite and MS Project, and gathering user requirements and technical documentation.

Environment:, MS Office Suite 2007, MS Visio, Snag it, MS Outlook, MS Project., Test Director.

Confidential

Business Analyst

Responsibilities:

• Created Network diagrams to better analyze internal data flow and data flow being received from various third party vendors.
• Created DRS Detailed Requirements Specification document to provide clarity to the development team and testing team.
• Analyzed Internal data flow and recommended changes to interfaces to be able to provide internal information to key resources within the organization for strategic marketing and communication growth opportunity
• Created diagrams to analyze the design of the data flows related to Online banking using MS Visio.
• Extensive experience with software development lifecycle and worked on Scrum.
• Performed requirement gathering and analysis, analyzed and documented the system specifications, business requirements using MS Excel.
• Authored the Business Requirement Document BRD and Measurement plan to document the functional requirements after extensive interaction with the Project Heads, Business User Groups and the IT Group.
• Analyzed existing internal procedures and recommended changes to increase efficiency of the management and thus provide a better customer experience.
• Created Wireframes and conducted walkthroughs for team members and management to provide clarity of the end result. Also created process diagrams.
• Defined methods to calculate increase in revenue so as to stay true to previous method used by the organization and enable comparison with industry standards.
• A facilitated meeting between departments and top-level personnel's to analyze dependencies and impacts that will be faced for their future projects based on their ongoing initiatives.
• Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling and ran status meetings.

Environment: MS Visio, MS Project, UML, Mainframe, DB2, MS Outlook, Lotus Notes, and Clear Quest.

Confidential

Business Analyst

Responsibilities:

• Interaction with the business user and IT team for understanding the requirements. Work with business representatives to understand data requirements and priorities and ensure that IT work is appropriately aligned
• Worked on SCRUM Project Management and Agile Methodologies for Software Development Life Cycle
• Conduct Sprint planning meeting with the Product owner and Project team and go through the User Story's for each Sprint.
• Help the Users and Product owner in defining the acceptance criteria for new user stories on an ongoing basis.
• Provide a rough order of magnitude in terms of tasks to the team members and manage the entire sprint in terms of deliverables.
• Provide a demo of working software to the Product Owner, Users and Stakeholders after the completion of a sprint.
• Co-ordinate the Migration activities between Dev and QA environment on a bi-weekly basis.
• Manage the overall testing effort for each sprint and manage issues/identified bugs during each sprint.
• Conduct a daily stand up scrum meeting to track the progress from team members and help them resolve any impediments.
• Act as a liaison between the business team and technical team and be instrumental in resolving conflicts between them.
• Identify any issues/concerns using Agile Methodology and conduct a meeting with the Agile Mentor to resolve the issue.

Environment:Agile Scrum, SQL Server, J2EE, UML, MS Office, Version one

Confidential

Business Analyst

Key Projects: XML Schema 3.0 , Enhanced Data Usability and Infrastructure Global Data Repository Custom Projects.

Responsibilities:

• Followed Hybrid Waterfall Systems Development Methodology.
• Gathered and documented Business/Customer Requirements from the product managers/business owners of MasterCard internal group and customers/issuers/banks that include Citi Bank, HSBC, Bank of America, GE, Santander Brazil, Capital One, Chase, ABN Amro, Comdata, Co America, Wells Fargo, and National Bank of Canada.
• Translated Business Requirements into Functional Non-Functional Requirements.
• Participating in Project Estimation and Scope Definition, and ensure that functionality meets Project Objectives.
• Created Screen/UI Mockups of Provider System screens, an example of a final product that is for viewing only, not executable.
• Created various Inbound and Outbound Mapping documents by looking into the XML schema, C code by comparing the data elements of each record in various MasterCard supported Common Data Format CDF 3.0 files, various custom files like SAP, PeopleSoft, VCF4, IBM Tea, Airplus Lufthansa , Captura, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet.
• Created and documented User and System Level Use Cases/Scenario views showing how an actor interacts with the Provider system to carry out a business activity. A use case is a high-level description and may include a whole sequence of individual steps to accomplish the use case also called flow of activities or main flow or happy day scenario. Documented various sub-sections in the design document like overview of use case, what requirements were satisfied, preconditions, actors, main flow happy day scenario , sub flows, and user interfaces.
• Gathered and documented the Class Information and Database Changes information from the Architect/Technical Lead in the Design Document.
• Created and updated RTM
• Coordinates with the QA's and prepared system Test Plan and Test Cases based on the requirements.

Environment: Smart Data Platform, SOA, Oracle, .Net, XML, MS Office Suite, MS Visio, HP Quality Center.