SUMMARY

• Business Analyst with 7+ years of experience which include Finance, Banking, Health Care and Insurance services.
• Expertise in Business Analysis, Data Analysis, Business Rules, Business Process Modeling and data mapping, GAP Analysis, developing/creating business process documents and problem solving.
• Proficient with various phases of Software Development Life Cycle (SDLC) methodology, including the Traditional Waterfall Model, the Spiral model with RUP Process and Agile Methodology.
• Proficient in UML for developing Analysis Models such as Use Case Diagrams using Microsoft Office for business processes.
• Strong knowledge about Customer Service, Problem Solving, Assisting in the Marketing field, Requirements Gathering, GUI User Interface, QA, Protocol Analysis, holding meetings, and interviewing especially for elicitation phase with sharp verbal/written communication skills.
• Experienced in building and maintaining the Defect Tracking System and working with tools such as Excel and Word to keep defect tracking
• Facilitation of JAD (Joint Application Design) sessions and coordinating extensive communication networks (interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e - mails, etc.)
• SQL and T-SQL to access databases like MS SQL Server.
• SQL Server Integration services to load data from Flat Files to SQL Server, SQL Server to Flat Files, Excel files.
• Strong experience in Functional work plans, User Acceptance Test Plans, Test Strategies, Test Cases, and Test Scenarios to measure requirements and provide a head start for the QA Team
• Experience in working with E-learning software, Online Payment system
• Experience in designing and implementation of integrated web solutions for various service/ product offerings.
• Proficient in performing Gap Analysis, by evaluating the key differences between the AS-IS and To- Be system and identifying the key requirements for system reengineering.
• Comprehensive knowledge of project management body of knowledge (PMBOK) and project management enabling tool like Microsoft project
• Able to help deliver formal documents such as PowerPoint Presentations, Word/Excel Reports, Vision Document, Use Case Package, Test Plan/Test Cases, and SAP reports
• Proficient in using Rational Clear Quest and Clear Case for Change Management and Configuration Management.
• Experienced in balancing priorities and highly organized.
• Able to coordinate multiple projects and meet deadlines under pressure and can work independently.
• Meticulous, energetic, and team spirited with a strong work ethic and able to fill numerous roles
• Accurate, self-motivated, optimistic, fast learner and highly ethical in all work related assignments thus able to immediately contribute to corporate financial goals and objects

TECHNICAL SKILLS

Databases: Oracle, MS SQL, MS Access

Web Development: MS FrontPage, XML

Software Platforms: Windows XP/Vista/7, Windows 2000 Server family, Windows NT Mac Snow Leopard OSX/Tiger/9

Business Application Packages: MS Office, MS Project, MS Outlook, Rational Rose, Rational Requisite Pro & MS Visio

Scripting/Authoring tools: HTML, JSP, ASP

Testing tools: Test Director, Win Runner & load runner, Rational Clear Quest

Reporting tools: Crystal Reports, Business Objects, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Met with client groups and SME’s to determine user requirements and goals. Acted as a Technical Resource from a system requirement standpoint, to both business users and the technical teams.
• Investigated, reviewed, and analyzed Mortgage based loan systems to expand and track the activities of individual mortgage loans within a portfolio.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using Rational Requisite Pro.
• Responsible for measuring, monitoring and analyzing market risk. Discussed risk profile within risk control and trading management. Assist dept. heads in defining risk methodology and strategy. Evaluate risk valuation models. Taking CBA into account, conducted complete risk management analysis.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams/State chart Diagrams using Rational Rose following UML methodology.
• Created Data structure and Data model diagrams associating myself with Data Analyst using MS Visio.
• Created URS - User Requirement Specifications and FRS - Functional Requirement Specifications documents.
• Provided management with the proof of concept, with a complete analysis on key performance index metrics, reports & schedules using Business Objects, as necessary & participated in the design walkthroughs meeting using MS Project.
• Worked alongside with developers in tracking and resolving system defects in Rational Clear Quest
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Conducted training sessions to familiarize users with system and obtained deliverable sign-offs.
• Lead preparation of data warehouse requirements document.
• Help identify potential sources of data for the data warehouse.
• Reviewed and incorporated enhancement to current functional testing scripts.
• Set up definitions and process for test phases including product test, integration test, system test and user acceptance test (UAT).
• Prepared automated generic Test Scripts and Functions using Rational Robot for functional/GUI and regression testing.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes

Environment: Requisite Pro, Rational Rose, Clear Quest, Test Manager, MS Visio, MS Project, RUP Methodology, Six Sigma, Windows 2000, Documentum, MS Office Suite

Confidential, Detroit, MI

Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis,Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Involved in requirement gathering and database design and implementation of star-schema, dimensional data warehouse using Erwin.
• Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance with the Basel II Accord.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Responsible for developing Business Requirement and Functional Requirement Documents for Basel II functionalities.
• Performed root cause analysis, develop solution options, and influence the organization to adopt
• Designed and Developed the Business Objects Universes, which suit the standard, analytical, and ad-hoc reporting requirements of theBusinessObjects users.
• Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView
• Captured requirements based on Basel II internal ratings based approach (IRB). Allowing certain extent on estimation of credit risk.
• Worked on data modeling and produced data mapping and data definition documentation.
• Used Data warehousing for Data Profiling to examine the data available in an existing database.
• LeadBusinessIntelligence reports development efforts by working closely with Microstrategy, Teradata, and ETL teams
• Design, development, implementation and roll-out of Micro strategy Business Intelligence applications
• Develop and maintain sales reporting using in MS Excel queries, SQL in Teradata and MS Access.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Involved in jobs and analyzing scope of application, defining relationship within & between groups of data, Star Schema etc
• Followed the UML based methods using Rational Software Modeler/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Tuned the batch programs and online transactions to alleviate performance problems.
• Developed & executed several Optimized queries in SQL on this data

Environment: RUP, UAT, GAD (Gap Analysis Document), Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio, Access), Microsoft SharePoint 2003, UNIX, ERWIN, SQL, PL/SQL.

Confidential, Long Beach, CA

Sr. Business Systems Analyst

Responsibilities:

• Analyzed AS-IS and TO-BE scenarios while performing GAP analysis, designed new process flows and documented the business processes to identify the gaps in the existing system.
• Performed Root cause Analysis to identify areas of problems.
• Involved in interviewing business users, SMEs, end users and gathering requirements, reviewing and then documenting them in a standard template.
• Involved in Integration of Eclipse IDE to enhance the development and test environment of iSAP.
• Tracked defects using Jira and generated defect summary reports for EMR/EHR claim systems.
• Translate functional requirements into test case and test plan for Test Execution team using TestDirector and Doors.
• Identified and fixed cross-system Java issues.
• Wrote test automation framework and test case code in Java/JUnit, SilkPerformer and SilkTest.
• Architected and implemented agile QA processes and practices, including defect and test management
• Wrote custom test management reports using SQL and BIRT (from SilkCentral data).
• Created Use Cases, Use case diagrams, Activity Diagramsto help IT and QA get a better understanding of the application.
• Responsible for creatingDataflow diagrams use casesanduse case diagrams using MS-Visio and Rational Rose for the development of MOBILE APPS.
• Played an active role in training users and providing support on any issues by providing user manuals, training guides etc.
• Prepared status and activity reports for management review and notified management of issues and problems requiring immediate attention.

Environment: CaliberRM, QC, DOTNET, Oracle,BusinessObjects, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio, Access), Microsoft SharePoint 2003, UAT

Confidential, IL

Business Analyst

Responsibilities:

• Performed project management activities for full project life cycle following RUP iterative development.
• Gathered user requirements and created use case model for application build for and with CRM representative for Life Insurance products both Term Insurance and Permanent Insurance and practices for Reinsurance.
• Rationalized approaches to functional design (product and mainframe) with system experts for disaster recovery of accounting data sets involved with IFRS standards.
• Catered needs of businessgroups for different kinds of Annuities & Actuaries for which facilitated many JAD Sessions.
• Conducted one on one session for gathering User andBusinessRequirements from various SMEs.
• CreatedBusinessRequirement Document, Functional Requirement Specification, Project Schedule, as Created Process Work flows, and responsible for preparing User and Final Design Documents.
• Facilitated Joint Requirement Planning (JRP) Sessions for communicating and managing expectations with the client whose customers were going to be the final users of the product.
• Used Requisite Pro, monitored change requests and documented requirements, integrating them with Use Cases.
• Scheduled meeting with Developers, SMEs and testers Facilitated Joint Application Development (JAD) sessions with all IT groups for communicating & managing expectations and to discuss various means for integrations with current system.
• Involved the QA team in developing the test plans, test scenarios, test cases, test data to be used in testing based onbusinessand user requirements, technical specifications and/or product knowledge.
• Responsible for defect tracking, passing Change Management Requests and reporting them using Test Director.
• Performed bug tracking using Clear Quest and interfacing with the developers to resolve technical issues.
• Analyzed and evaluated the performance of the application from various dimension and conducted User Acceptance Test (UAT) after successfully conducting System Testing, Integration Testing and build Verification Testing aswell as high-level Project Plan.
• Analyzed Business Requirement Document and created Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio
• Used RequisitePro for activities such as requirements definition and traced requirements: high-level design, test cases, requirements for disaster recovery; Co-authored change management control plan, Created risk analysis documents

Environment: Rational Rose, Requisite Pro, Clear Quest, Pega, Crystal Reports, Summit, M.S. Visio, M.S. Project, HTML, Oracle

Confidential

Business Analyst

Responsibilities:

• Communicated and maintained strong working relationship with various business groups such as Project development and external clients regarding functional requirements.
• Analyzed the system and documented the requirements.
• Served as a liaison between the users and the project team.
• Translated the requirements into functional and technical specifications that can be used by Application Development staff(s).
• Captured, communicated, managed system requirements and maintained requirement tractability using Rational Requisite Pro to keep team members up to date with the latest requirements and changes if any.
• Created Process Work flows, Functional Specifications, and Project Initiation documents.
• Conducted Joint Application Development (JAD) sessions to identify holders based on descriptive data and developed Use Cases and Activity Diagrams for the same.
• Involved in creating periodic reports through Crystal Reports.
• Worked with project team members (business and technical) to develop technical design documents, including business and system process models.

Environment: RUP, UML, Rational Rose, Rational Requisite Pro, MS Access, Windows 2000, HTML, MS Project, SQL, Windows NT, Crystal Report