SUMMARY

• 7+ years of comprehensive experience as a Business Analyst in Retail/ E - Commerce/ CRM, Supply Chain Management and Banking domains.
• Extensive experience in working as Sales force Business Analyst
• Scrum Certified Product Owner/ Scrum Master
• Lean Six Sigma Certified Quality professional
• Experience in Agile, RUP, Waterfall SDLC Methodologies.
• Proficient in Technical writing (FRD), Business Writing (BRD), LLD, HLD, User Stories writing.
• Delivering process enhancements through automations including workflow, approval processes, Roles, Profiles, Permission Sets, Sharing Rules, and escalation rules.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members using various elicitation techniques.
• Master in independently conducting Surveys, interviews and Prototyping
• Good working knowledge on Scrum concepts like Scrum team, Product backlogs, Sprint planning, User stories, Daily standup, Burn down charts, Planning poker etc.
• Worked expansively on Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Sequence diagram relevant to the project requirement
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery
• Experience in creation of Data Flow Diagrams (DFD) to depict the source-to-Target Mapping and Data Lineage Analysis.
• Helped in creation, approval and use of Test Plans, Test Cases, Test scripts and Defect Reports over the years across multiple projects.
• Proficient in executing SQL queries to create user reports, data validation, and data flow testing for business process
• Experience conducting Scrum meetings like Sprint Retrospective Meetings, Planning poker, Brainstorming Session etc. and acted as tie breaker in several occasions to negotiate the system requirements among the stakeholders.
• Excellent experience in Smoke Testing, Regression Testing, Progression Testing, Integration Testing. Participated in User Acceptance Testing (UAT)

TECHNICAL SKILLS

Business Skills: Salesforce CRM, Business Process Analysis, Gap Analysis, Impact Analysis, JAD/JRP sessions, Use Case Modeling, SWOT analysis

Methodologies: Agile, RUP, Waterfall

Requirements Management Tool: Power Designer, Rational Rose

Project Management Tools: MS Project, MS Excel

Languages: XML, SQL, UML, C

Issue Tracking Tools: JIRA, Silk Central

BI Tools: QuikView, Tableau

SFDC Technologies: Sales and Service Clouds, User Management, Standard /Custom Objects, Validation Rules, Workflows & Approvals, Apex Classes/Controllers, Triggers, Visual force Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse, Data migration.

PROFESSIONAL EXPERIENCE

Confidential, Wayne, NJ

Business Analyst / Scrum Master

Responsibilities:

• Facilitated Agile framework across the board
• Worked as a Product Owner for prioritizing the User Stories, Epics, Features
• Analyzed the current CRM application; updated the ‘As -Is’ document and brainstormed on the bench marks to be reached in the ‘To- be’ application as part of initial Gap analysis.
• Collaborated with business teams in setting up the opportunity attributes like Budget, Timelines, Scope and ROI etc.,
• Assisted project managers with the development of project schedules.
• Conducted Daily Stand-Up Meetings to decide what needs to get done.
• Conducted weekly JAD sessions and interviews with SMEs, senior management and IT teams to track and document action items, TBDs status, conflicts and risk related issues.
• Imported data into Salesforce using Data Loader during UAT and go-live weekend.
• Assisted in performing data migration and data manipulation like Data Mapping for Leads, Contacts, etc
• Provided Daily sync up session to off shore teams regarding integration design and development status.
• Submitted change requests and worked with change request records in JIRA.
• UsedSQLqueries to collect relevant information from company's database.
• Assisted inUser Acceptance Testing (UAT),demos, and performed client presentations.
• Participated in Basic Level Design review and signoff sessions for all components.
• Trained groups of Users and Super-users on the use of Salesforce and new customizations on the platform as well as supporting them daily

Environment: Microsoft Visio, QlikView, UML, MS Project, Agile Methodology, JIRA, SQL

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Gathered requirements using various elicitation techniques.
• Performed GAP ANALYSIS between the “AS-IS” model of the legacy system and “TO-BE” model to identify the project gaps.
• Also finalized the content management system to be used for the website and the application with the help of JAD sessions.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs).
• Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.
• Assist client in creating Product Backlog (PBI) and Prioritization
• Used Power Designer for the Business Requirement Documents’ Preparation.
• Created Use Cases, Activity Diagrams, and Sequence Diagrams thus defining the Data Process Model and Business Process Model.
• Converted Business requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and impact analysis.
• Proficiently helped development teams to break down large User Stories for execution
• Participated in Planning Poker and Retrospective Meetings.
• Also worked to simultaneously create an easy shipment method for retail locations fulfilling orders to send orders out to consumers.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships.
• My main responsibility centered on reengineering a system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple retail locations, basing upon the location split by regional proximity to fulfill orders to be shipped out to customers.
• Tracked bugs in the testing phase using Silk Central.
• Conducted Client Acceptance Testing (CAT) to ensure all the business requirements have been fulfilled by the application.
• Conducted quick Smoke Test after each bill in testing and Planned User Acceptance Test (UAT).
• Participated in several testing phases including the creation ofTest Case (TC)documents,Progression Testing,Regression Testing,Integration Testingand created theUser Acceptance Testdocument.

Environment: - Agile, Smart Draw, MS Visio, Power Designer, Silk Central, XML, UML, MS Project.

Confidential - San Bernardino, CA

Business and Supply Chain Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the e-Commerce website applications.
• Functioned as primary liaison between the business line operations and the technical teams through the project cycle.
• Published daily/weekly volume projections, ran daily trackers & metrics to provide volume visibility to senior management on key supply chain performance metrics.
• Identified broken "master packs" as a major issue impacting efficiency, cost, and inventory accuracy, introduced process improvement practices for the Quality Assurance team to fix all master packs with errors resulting in an annual savings of 4,000 hours, an associated cost savings of $88,000/ fulfilment centre, and a 65% improvement in inventory accuracy.
• Partnered with Supply Chain execution team to drive down the operating costs.
• Performed deep dive analysis by benchmarking with other fulfilment centres, to understand and resolve root cause of operational performance issues.
• Developed charts and graphs to record the peak periods during any given period, which helped in identifying the highest productivity, no. of defects found and fixed, best performers and other metrics.
• Performed business impact analysis of proposed project processes and GAP analysis for new functionality requirements, as well as prioritizing them based on actual business.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation in different iterations and phases of the Software Development Life Cycle (SDLC).
• Authored Business requirements document and System Specifications encompassing Functional and Non-functionalrequirements.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Involved in JAD sessions for resolving issues involving user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mock-ups and Wireframes for the proposed new UI prototype
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, andre-testingthe fixed defects.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback,follow-up,and resolving open issues conducting data validation testing
• Assisted in development of User Training materials for the upgraded version of the existing system technology and process improvements.
• Assisted in the requirement elicitation of the B2B ecommerce website, developed to improve the business experience for vendors and suppliers.

Environment: RUP, Power Designer, Quality Center, Oracle, MS Excel, MS Power Point, MS Access, MS Visio, MS Project, Gantt Charts

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from subject matter experts.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Documented both Business Requirement Document (BRD’s) and Functional Requirement Document (FRD’s).
• Extensively involved in implementing the Software Development Life Cycle phases from identifying requirements to performing UAT.
• Planned and defined system requirements to use case, use case scenario and use case narrative using the UML methodologies.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion.
• Used SQL queries for organizing and abstracting data from MS Access databases as well as created reports on MS Access.
• Created mock-up forms in MS Access for better visualization and understanding of the software solution
• Documented all custom and system modification.
• Created and managed project templates, use-case project templates, requirement types and traceability relationships in RequisitePro.
• Authored progress and completion reports and submitted them to the project manager on a weekly basis
• Collaborated with Quality Assurance Analyst in automated and manual Black box testing using mercury's WinRunner.
• Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues
• Performed Gap analysis by identifying existing processes and technologies and documented the enhancements needed to meet the end state requirements.
• Assisted Testing teams in Regression testing and Blackbox testing; Participated in Navigation testing, Smoke testing and UAT of each build during the various phases of the application.
• Suggested measures and recommendations to improve the current application performance.
• Involved in preparing a simple and detailed user manual for the application, intended for a novice user.

Environment: MS Visual Studio, XML, RUP, SQL Server, MS Word, MS Excel, MS Access.