SUMMARY

• Accomplished information technology specialist with more than 12 years of experience in delivering unsurpassed end-user training for advanced technology systems, customizing hardware and software solutions to individual client needs, and securing unprecedented system performance through expert support. Develop pioneering training programs to optimize client utilization and satisfaction, including providing comprehensive post-implementation support. Spearhead projects through all stages of the lifecycle, including building technical teams, defining project benchmarks, identifying performance issues, and instituting remediation strategies. Deliver technical instruction in business and educational settings.
• Writes and Maintains Project documentation Project Lifecycle Management Enterprise Systems Optimization Technology Needs Assessment
• End-User Training Support Technical Documentation Strategic Planning Performance Analysis
• Problem Solving Technical Team Building Leadership Functionality Reliability Improvements
• Classroom Onsite Instruction Hardware/Software Sourcing, Customization, Implementation

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Define, analyze and document business requirements to assist with developing technical solutions to business problems. Creates documentation that translates the customers' needs into new ECM services. Successfully taken the lead in the following processes:
• Develops ECM solutions dealing in areas of document capture, storage and workflow.
• Accurately writes and maintains documentation to describe program development, logic and testing.
• Consults with clients to analyze and comprehend functions to be automated, client needs and objectives as well as input and output requirements.
• Requirements analysis thru customer interaction via functional specification sign-off and test transactions to confirm the program meets specifications.

Confidential

systems Analyst

• Effectively managed the PC replacement survey process for a major metropolitan healthcare environment.
• Accurately forecast the annual survey calendar.
• Efficiently schedule the team of 5 surveyors to individual sites based on computer inventory and hardware/software needs.
• Present surveyors with accurate computer inventory data to assist in locating and surveying PC's eligible for replacement.
• Compile exacting data based on computer surveys for the replacement PC image creation process.
• Meet with department managers to gain sign off on hardware/software replacement parameters.
• Accurately create reports for use by the deploy team for the final step in the PC refresh process.

Desktop Readiness Survey Analyst, Contractor Jan 2011 to Sept 2011

Worked comfortably within a major metropolitan healthcare environment to accurately survey in-place computer systems for determination of replacement.

• Accurately validate and record installed software applications on PC's.
• Document current hardware configurations for necessary upgrades to interface with new hardware to be installed.
• Confirmed and recorded the amount of memory on each PC.
• Created clear and concise reports for specific sites and post to Sharepoint for deployment team's use.
• Effectively work as a liaison between technical staff and medical staff to ensure resolution of technical issues.

Confidential

Training Consultant

• Successfully develop methods to train medical staff in-house and in classroom setting on use of new medical equipment.
• Promote staff cooperation through efficient but thorough training methods and streamlined delivery of pertinent information.

Confidential

Desktop Deployment/ Laptop Deployment - Contractor

• Plan and deliver successful desktop and laptop deployment throughout 20 buildings. Use Altiris Deployment Solutions from a centralized location to load operating system and specialized software for Point of Sale computers. Coordinating actions of 4 team members to complete deployment tasks without overlap of teams movements.
• Successfully managed all issues created by hardware failures to meet client deadlines.

Confidential

Instructor

• Develop and deliver course content for adult education program. Instruct students in the use of home and business software, including Microsoft Office Suite. Promote student success by tailoring pedagogical strategies to individual student needs. Provide effective, hands-on support for students of all skill levels.
• Consistently received outstanding evaluations from students and superiors.
• Drove student achievement through confidence-building, enabling students with little to no prior technical experience to excel in using advanced technologies. Office 2007, File Management, Microsoft Publisher, Microsoft Access, Groupwise, Satelite Smart System VK, Balkboard, Integrade Pro Grading System.

SKILL

SOFTWARE

• Alteris, OnBase, Sharepoint, Adobe Professional 9.0, Flash, Groupwise, Lotus Notes
• Satellite Smart System VK, Blackboard, Integrade Pro Grading System
• Microsoft Office: Word, Excel, Access, PowerPoint, e-Surety

HARDWARE

Dell, HP Printers, Palm Pilot

SECURITY

McAfee Security Suite, V-Shield, Symantec Client Security, Norton Antivirus Software

LANGUAGES

SQL, HTML, DHTML, Visual Basic Microsoft