SUMMARY

• Senior Business Analyst with extensive experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications Expertise in Finance, insurance, Business Process Engineering, Systems/ Solutions Engineering, Strategic planning, and Systems Analysis, Strong oral and exceptional written business communication skills.
• Over Seven years of professional experience as a Business Analyst
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Excellent in Developing and evaluating business process Models.
• Proven success as a business analyst through the years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business modeling process.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Excellent in Developing and evaluating business process Models.
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Professional experience in event analysis, operations management and development, design, documentation and testing.
• Knowledge of STP and SWIFT messages.
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Exposure to Client/Server, Web pages developmental tools and Software development and design.
• Updates HR spreadsheet with employee change requests and processes paperwork - Prepares new employee files
• Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed solutions and develop workable solutions. Ability to manage (Multiple) project tasks with changing priorities and tight deadlines. Ability to work well in a team. Open to Team related tasks, team meetings, team interaction and conference calls.
• Submits the online investigation requests for MVRs and assists with new employee background checks
• Demonstrated ability to work well with a wide variety of people at various levels, foster cooperation and collaboration among individuals in the work unit, help team resolve conflicts constructively and ability and willingness to communicate when help is needed. A Self starter with a positive attitude, willingness to learn new concepts and acceptance of challenges.

TECHNICAL SKILLS

• OOAD (OOA/OOD)
• RUP
• UML
• SDLC
• Waterfall
• QA
• WAP
• CVS
• TEAMMATE
• MS Access
• SQL Server
• MySQL
• PL/SQL
• Oracle DBA
• DB2. Windows 98/2000/XP basic UNIX
• HTML basic DHTML basic XML
• MS Office Suite-Excel Macros
• Project
• Java scripts Visio
• Adobe Photoshop
• Flash
• Rational- Rational Rose
• Rational XDE
• DOORS
• Cobol
• RequisitePro
• Caliber RM
• Crystal Reports various NIKU products
• C
• C++
• SharePoint
• Docushare
• BASIC
• Intermediate level-Visual Basic

PROFESSIONAL EXPERIENCE

Confidential, Brea, CA

Sr Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Performed Cost benefit, ROI and ROM studies
• Conducted user interviews and documented business and functional requirements.
• Performed Requirement Event Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Communicate with Customer Service on ACORD Forms design and other technical problems
• Process weekly/monthly Payroll; Process weekly and monthly bills; Process payroll taxes, state taxes, 941 forms, W-2's
• Design and develop the data load process using XML Style sheets and ACORD.
• Performed workflow analysis toward automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system.
• Worked with the Risk management team for the assessment of credit and liquidity risk
• Completed the documentation of Claims Scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created use case scenarios and documented work flow and business process.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.
• Involved in mapping data from SWIFT securities reporting messages.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Queried database using SQL
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
• Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment: Windows XP Professional, Oracle9i, Java scripts MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office suite, MS Visio 2003.

Confidential, Madison WI

Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
• Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
• Met the Business development group and gathered the requirements for the developing Automatic Assignment of claims Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.
• Complete knowledge about Risk Management Life cycle and Expert in creating process flow diagrams and data flow diagrams to define Business schemes.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Gathered user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface).
• Performed extensive requirement analysis including data analysis and gap analysis.
• Involved in Scrum development process and prepared Sprint burn down chart, product catalog and sprint backlog contain Business Requirements and supporting documents that contain the essential business elements and definitions as well as the tasks to be completed.
• Working with clients to better understand their needs and present solutions using structured SCRUM approach.
• Established a Business Analysis methodology around the Rational Unified Process.
• Comprehensively work with requirement gathering for Enterprise reporting system using RequisitePro.
• Developed business process models in RUP to document existing and future business processes.
• Developed project plans and managed project scope.
• Worked extensively with MS Excel and MS access
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System Testing using Mercury Test Director
• Established a business analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement Event analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted Testing, and Implementation of system enhancements and conversions.
• Responsible for developing annual and mid-year operating budgets by underwriting departments and on a consolidated basis for review by reinsurance group senior management.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, Java, Java scripts J2EE, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, Load Runner, Win Runner

Confidential, Schaumburg, IL

Business Analyst

Responsibilities:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Wrote Business Requirements, analyzed them and tested them.
• Owned the entire reporting process. Interacted with the ETL team, developer(s), management, and account holders to get the requirements, document them, design templates, and write specifications.
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Designed report templates based on the requests by account managers.
• Designed Functional Specification Documents for the reports.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team
• Extensive use of Excel to create Functional Specification Documents & Templates.
• Designed the process flow diagrams for flow of information and report creation process.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Conducted RAD sessions for the report users, requestors, and the developers.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Reviewed Requirements & deliverables for delivery timeline.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Prepared for GAP Analysis; identified and documented improving areas to meet capital requirement regulations.
• Created presentations explaining the entire report development process, while drawing a comparison between the legacy & the new report.
• Worked on Report Re-engineering Project and made enhancements to the system flow.
• Modified System flow diagrams using SDLC.
• Tracked the defects in legacy reports as per account managers and end users. Compared the results and tracked the differences in excel
• Helped with Data Mapping between the data mart and the Source Systems.

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio

Confidential, MA

Business Analyst

Responsibilities:

• Fully responsible for requirements gathering and documentation.
• Organized and conducted extensive JAD sessions with users to identify, understand and document requirements.
• Involved in Validating the System in Accordance with 21CFR Part 11.
• Created use case narratives to record Subscription business rules.
• Implemented SDLC which included requirements specifications, design, analysis and testing.
• Wrote Use Cases, prepared use case diagrams (using Rational Rose) and followed Rational Unified Process at every stage of the process.
• Used Agile and Rational methodology in the project development for Rational Test Suite for various phases of RUP.
• Provided technical Expertise on the use of Rational Clear Case, Rational clear quest and Requisite pro, which were used for Data archiving and Requirements Management.
• Involved in preparing test plan and test cases based on functional requirements using Rational Test Manager.
• Dealt with data mapping issues between various source systems and staging area and data-marts.
• Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
• Assisted the Senior Business Analyst in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Developed test plans and test cases according to business requirements.
• Maintained Test Matrix with the test results obtained.
• Identified Actors, Activities, Artifacts and Workflows and developed use case diagram using Rational Rose.
• Participated in Automated regression and Non-Functional test plans.

Environment: Mercury Test Director 8.0, PVCS Tracker, Forms design software i-32 5.1 and 6.0, Oracle 9i, Java/J2EE, Java scripts RequisitePro, ClearCase, MS Project.

Confidential, Marietta, GA

Business Analyst

Responsibilities:

• Led team of Business Analysts and Application developers for delivering software solution.
• Worked closely with the Project Manager and Product Manager to ensure that projects progress on expected timelines and alerts team to risks and issues.
• Analysis of UNet and COSMOS data to understand similarities and differences for Financial, Claims, Pharmacy (NDC, Provider) and Membership modules.
• Communicate effectively with customers about requirements and report designs.
• Participate in Report Design sessions to array easy to understand and qualitative data results.
• Help implement ‘Fact Mapping’ rules in customer reports.
• Verify and validate of data model with changing business information and rules.
• Created Technical Specifications and process documentation.
• Suggest corrections to existing data model and test new data model for validity.
• Provided recommendations and improvements to processes and projects.
• Created and maintained requirements traceability matrix for entire project.
• Work with a group of Micro-Strategy programmers to create predefined reports.
• Guide Micro-Strategy programmers with business issues and data issues.
• Define test bed, Develop test plans, Create expected results and Troubleshooting.
• Responsible for executing Volume Testing, Compliance Testing, Data Quality Testing, Unit Testing, Regression Testing, Acceptance Testing and Stress Testing.
• Responsible for status check at regular timeframe.
• Experienced in working with Cross Functional Groups and reporting JAD Sessions.
• Used Oracle SQL and MS Access to test warehoused data on Oracle.
• Experienced with Micro-Strategy and Narrowcast Server for report development.

Environment: Java, JSP/Servlet, Oracle 9i, MS Office Tools, Windows XP, RequisitePro, Rational Rose, ClearCase, MS PowerPoint, MS-Word, MS-Excel, Business Objects 5.1/6.5, Informatica 7.1, IBM Process Modeler, Siebel CRM.