SUMMARY

• Project professional with 15 years' experience as in business analysis, system analysis, project management and quality assurance
• Project manager for large and small scale projects, included supervision of 2 to 15 employees
• Analyzed and documented business processes and procedures, for use by the company's current and future state, created gap analysis, created Visio workflows, Word, Excel and Power Point docs
• Redesigned manufacturing business processes, gathered requirements, wrote code specs for SQL reporting.
• Facilitated meetings on new processes and process improvement, created process flow documentation, feasibility study, requirements documentation, etc.
• Evaluated Chart of accounts and Business flow process to troubleshoot out of balance revenue issues, created problem list with tiered solution for maximum monthly gains
• Performed usability user acceptance QA manual integration regression testing, as well as writing test scenarios, plans, and scripts
• Designed and documented call center applications through Digital DataVoice, included research, analysis, design, development, testing and implementation
• Project Manager for financial redesign Initiatives for the US Postal Service
• Analyzed and collected data for waste, fraud and abuse cases for the Postal Service this included comparing technical file integrity and user inputs to validate standard accounting procedures
• Trained Postal Inspectors on raw data feeds and SQL queries, created process flow through Postal systems, reconciliation processes and data integrity
• Able to work with internal and external customers, employees from different departments and to gather information for analysis and problem solving
• Motivated to do what it takes to foster a positive working environment to get project s done in a timely fashion with the highest possible quality
• Excellent communication skills, easily gets up to speed on projects, and comfortable working in a variety of environments.

Confidential

Business Analyst/Technical Writer

• Analysis of Wholesale Internet Services and Mobile Application products for new systems, updates
• Interpreted technical documentation such as requirements, mock-ups and working in pre-production environments
• Instructional designer for new and updated printed curriculum set for Wholesale customer training for customer-facing curriculum
• Training assets included Quick Reference Guides, User Guides, Technical Guides, Troubleshooting Guides, Upgrade Requirements, etc.
• Created data maps, data flow diagrams, documentation and training for trade and security reconciliation process including asset servicing, portfolio accounting, reconciliation, account maintenance, client fee billing, etc.
• Six Sigma methodology for requirements gathering in SIPOC creation to documents business requirements
• Business Process Analyst/Technical Writer/Training Specialist Led a group of 3 analyst / technical writers in creating work products Systems analysis / technical documentation and training for corporate merger of Columbia Management Asset Management and Securities
• Developed large-scaled printed material possibly 50-100 pages per asset in a fast-paced, minimally-structured environment, remote position
• Served as a subject matter expert in passing on the financial application curriculum content for additional training materials development
• Interacted with Product Managers and other development teams as the source of the content as well as supporting documentation such as Business Requirements, Use Case, mock-up, etc.
• Training program include audio, tests, procedure guides and quick reference
• Project tracking of training program development and system integration updates

Confidential

Senior Business Analyst

• Project lead for system implementation, determined and delivered training for all groups
• Created process mapping for system implementation
• Determined gap analysis between systems to identify process changes required
• Designed and created documentation and training for implementation
• Analyzed system process flow for business process re-mapping
• QA and Testing, wrote test plan, use cases
• Redesign of new processes to compliment new system, advanced report design
• Data Migration from Agile to Omnify PLM, Vantage to Intuitive ERP Oracle to MS SQL Server
• Wrote coding specifications for SQL reports - selected data elements and designed code logic for sorting/filtering/displaying etc.
• Designed SQL reports required for financial tracking and business process
• Confidential Teacher - Mathematics / Computer Science High school math / computer science teacher Computer Apps, Gen Math through Calculus 1
• Instructor for Smartboard usage and curriculum development training for district through Grant program

Confidential

Teacher Long Term Substitute

• Mathematics / Computer Science / Special Education K-12
• Engaged as a troubleshooter at multiple schools to dealing with difficult teaching situations and students
• Trained in Substitute and new teachers

Confidential

Business Analyst / Technical Writer, Project Lead

• Supervised two technical writers and performed project manager duties
• Developed SAP training program for Domestic and International SAP Business Warehouse
• Designed and created datasets and reports for diverse customer groups

Confidential

Business Analyst / Technical Writer / Technical Trainer

Tennant Corp.

• Developed Technical Curriculum and Training for New Software Products
• SAP Data Warehouse Training Development
• RChive Inc.
• Designed and prepared Project Life Cycle, Sales, and Marketing documents
• Wrote Technical Documentation, Programmed in SQL, C , Performed Testing, Developed Web Sites
• Normandale Community College / Regis Corp.
• Developed customized technical documentation and training for Regis Corp. for best practices results

Project Manager / Senior Business Analyst / Programmer / Technical Training Specialist

• Project Management documentation using third party methodology, GE Six Sigma, etc.
• Lead five programmers in developing IVR solutions
• Gathered requirements for IVR interactive voice response system or Call Center
• Designed flow chart for data flow using technologies and databases for client site SQL, Oracle, SAP
• Designed requirements logic for programmers to gather data for display, evaluation, sorting, parsing for specific updates as required
• Interactive Voice Response development and project management using client project methodology and technologies for Honeywell, Lutheran Brotherhood, GE, Hennepin County, QVC Six Sigma methodology
• Developed Edify IVR Interactive Voice Response applications to interface with Oracle and SAP applications,
• Programmed in C , SQL to create batch procedures for data loading from Oracle, SAP, and relational databases
• Created system and user technical documentation, training program, and performed international train the trainer sessions for a new Interactive Voice Response product
• Created Career progression, job description, performance evaluation standards, project methodology process and internal life cycle documentation standards for call center and customer support

Project Lead / Business Systems Analyst

• Performed project management duties documentation, lead team, managed workflow
• Supervised six programmers in system maintenance and upgrades
• Designed Reconciliation systems for Stamps, Money Mover, Banking, and many other finance systems
• Coded in SQL, C, Cobol
• Wrote code specs and logic for programs for updates to Postal Accounting System
• Created database design for Postal Data Warehouse
• Trained Postal Inspectors and field staff to evaluate reports using Oracle Discoverer - SQL code to query multiple databases with joins
• Business process evaluation and redesign for Federal compliance and future enhancements
• Analyzed, designed and implemented changes to Oracle apps and Web based application for payroll, retirement and HR systems
• Project Management and Technology Solution Life Cycle TSLC documentation

Technical Training Specialist

• Analyzed and documented all Postal IT platforms, evaluated hardware and software for Y2K compliance, Prepared Project Plan for required upgrades and required modifications
• Analyzed and recommended future technologies to be implemented for Postal IT Data Centers
• Advised Postal Management of IT platforms, toolsets, project mgmt principles, configuration mgmt
• Created Training Program, Developed Customized Training for 200 Programmers, Systems Analysts, and Project Managers, Prepared technical career development plans for 200 employees
• Developed tracking database and methodology for IT and Mgmt training, used for employee staffing

Sr. Business Systems Analyst

• Supervisor of six programmer / analysts in maintaining and updating accounting systems
• Performed project management, software design, system analysis, system management, customer support, documentation, training, and programming in COBOL, C, RDB, and Datatrieve
• Trained Postal Inspectors to retrieve and understand data using Oracle Discoverer with SQL
• Sr. Business Systems Analyst for the following Financial Enhancement Initiatives: Year 2000 field expansion, Credit/Debit process and recon, Bank recon, Stamps recon, Money Order recon, and International Money Mover recon / Prepared Technology Solution Life Cycle TSLC documentation

Business Systems Analyst

• Contract Position for US Postal Service see above reference for details, full time US Postal Feb/1995

Application Engineer / Business Analyst

• Analyzed, Designed, Developed, and Implemented customer interface apps for Scanning and Data Acquisition SCADA and Distributed Control Manufacturing systems
• Wrote technical documentation for SCADA-S3 System using Apple Software products
• Programmed in C and Assembly on the VAX and PDP - DEC systems using VMS and UNIX

Technical Instructor / QA Analyst

• Technical training and documentation included VAX/VMS and RSX operating systems, VAX System Manager, VAX C and RSX C Language Programming, and Distributed Process Control Software, System and Net Mgr
• C Programming, QA Analyst, Systems Analyst
• Department of Defense Dependent Schools, Giessen, Germany Mathematics / Computer Science Teacher / Technical Specialist Math and Computer Science Courses, DODDS HS, Giessen Military Base, Germany