SUMMARY

• A versatile Business Systems Analyst professional with 7+ years of extensive Agile/Scrum and Waterfall experience in Healthcare Industry
• Experienced in Scrum Practices like User Stories, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning, Spring Review and Sprint Retrospective
• Extensively used Agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures
• Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing
• Experience with Business Requirement gathering, Business Process flow, business process modeling, data analysis, project management, and web analysis.
• Experience in developing Business Requirement Document (BRD) and Functional Requirement Documents (FRD)
• Expert at documenting Functional Specifications (FSD) and Application Design with strong experience in screen shots and mock - ups.
• Expert in Use Cases, Sequence diagrams, Activity diagrams, Collaboration diagrams, Class diagrams development and UML modeling using modeling tools like Rational Rose and MS Visio.
• Experience in conducting Joint Application Development (JAD) sessions with stakeholders and other project team members for requirements gathering, analysis and design.
• Facilitate and participate in weekly and monthly status review meetings
• Effectively use project management skills, experience and methodologies for planning, resource allocation, meeting facilitation, conflict resolution, risk mitigation and status reporting
• Involved in interfacing with clients, external vendors and act as the customer interface lead
• Knowledgeable in tracking, documenting, capturing, managing and communicating the requirements to control numerous artifacts produced as deliverables for a project
• Possess result oriented attitude, excellent communication, presentation and interpersonal skills, and work well independently as well as in a team
• Excellent understanding of testing across web platforms and experience in writing test plans, test cases, setting up requirement traceability matrices.
• Extensive knowledge in using Quality Center, Rational Test Manager and JIRA tool to report bugs/ defects track.
• Outstanding organizational skills including ability to multitask and manage complex issues
• Ability to lead and work with multiple teams in a fast-paced multidisciplinary environment
• Knowledge of project management tools, approaches, methodologies and processes that help implement the Change Management, GAP Analysis, Content Management and Configuration Management effectively
• Experience in coordinating Offshore Development activities and performing Onsite project coordination

PROFESSIONAL EXPERIENCE

Confidential, MO

Business Systems Analyst

Responsibilities:

• Used Scrum Practices like documenting User Stories, facilitating Story Point discussions to analyze the level of effort on project specifications.
• Extensively used Agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures
• Coordinated daily Scrum Meetings (Agile methodology), sprint planning, sprint review and sprint retrospective
• Gathered Business RequirementsthroughJAD session, Interviews, meetingswith the management team and walkthroughs to understand the needs of the proposed system.
• Managed all project related documentation such as proposals, progress reports, requirements documentation and presentations
• Worked on linking data from multiple data providers, created complex reports using Queries on Universes, free hand SQL.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Created Business Process Flows across the capability.
• Facilitate project management meetings, and distribute meeting minutes
• Maintain project priorities and serve as a liaison between work intake, business sponsors, relationship managers and providers
• Followed the UML based methods by using Visio to create Use Cases, Activity Diagrams, Sequence Diagrams.
• Compile weekly and monthly reports analyzing key performance data and determine progress for individual lines of businesses as well as all of Abbott on the whole
• Managed and tracked Requirements, Test case, Test Plan, Test Lab, and Defects using Test Director and JIRA
• Met with clients and stakeholders groups to determine user requirements and goals.
• Develop, configure and maintain document libraries, enterprise lists and site collections; perform system administration activities such as site creation, user training, backup, restore and issue resolution
• Create Use Cases; Set up definitions and processes for test phases including System test and User Acceptance Test (UAT)

Confidential, Worcester, MA

Business Systems Analyst

Responsibilities:

• Utilized agile software development methodology to manage and control software and product development.
• Steer dailyScrum meetingswith business and technical teams to discuss sprint planning, product backlog items and facilitate resolution for implementation gaps, risks, and issues
• Assisted Scrum masterand Product owner by front ending with stakeholders to facilitate, articulate, review, and consolidate proposed system level changes and project conversion plan.
• Performed Release planning, Release Backlog, Maintained Backlog and User Stories updates
• Defined overall documentation project plan, documentation tasks, timelines, and tracked the deliverables
• Created Use Cases to document alternate business scenarios and designed UML diagrams.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show end-to-end business model and business process mapping exercise including swim lanes.
• Collaborated with the technical team to ensure timely and effective delivery of re-singed applications
• Worked with multiple teams to define detailed user stories and streamline the workflow definition process
• Used JIRA to log the defects identified during the QA and UAT phases of the project and track them to closure.
• Developed user manuals, presentations and training manuals as per project specifications and timelines
• Perform end to end project management activities from project initiation to project closure
• Liaison with the Business to ensure quality delivery and with Release Management team for timely delivery
• Receive, maintain, and track feedback including new requirements, enhancements and bug fixes
• Create and update functional requirements specification (FRS)
• Schedule releases; Analyze and prioritize requirements for every release
• Design test plans, Test case and defined cases for functional, system, and user acceptance testing (UAT)

Confidential, Newport News, VA

Business Systems Analyst

Responsibilities:

• Acted as a Primary Point-of-Contact between the client and technology team, gathered requirements from various end users and analyzed, evaluated, and implemented these requirements into appropriate Business and Technical solutions
• Documented the process improvement measures in the Business Requirement Document (BRD) and performed requirement analysis to transform business requirements into Functional Specifications (FSD) and undertook sessions for the development team
• Followed Waterfall methodology for project execution, and used JAD sessions as one of the requirements elicitation technique.
• Conducted extensive Business Process Mapping to understand the objectives of the business, the actual work being accomplished and most importantly the impact of processes on customers.
• Documented user requirements using UML diagrams, use cases using MS Visio.
• Executed SQL queries, to retrieve data from different databases, for data validation & analysis, researching underlying data errors, and generating reports
• Facilitated multiple JAD Sessions with Project Stakeholders, throughout the entire SDLC, to discuss critical issues, resolve conflicts, & expedite development
• Extensively used UML Methods in MS Visio, to develop use case diagrams, activity diagrams and data flow diagrams to represent the system work flow, visualize requirements and capture bottlenecks in the application
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Created the Data Mapping Document, for defining data flow between data source and target, along with business rules
• Excellent Analytical skills to understand the Business Process and Functionality. Developing Functional Specifications for business process refinement and automation, data modeling conducting feasibility studies.
• Conducted GAP Analysis, by interacting with business users and SMEs, to document the existing application (as-is) and capture the user’s requirements for the proposed application (to-be)
• Coordinated with QA team in developing test plan, test cases, test scripts, for conducting black-box testing, functional testing, system testing, integration testing, regression testing, performance testing, sanity testing
• Facilitated User Acceptance Testing (UAT) with end users by providing necessary training and setting-up testing data, test scenarios, and testing environment
• Requirements analysis through SQL queries samples, prototypes, sourced data and reports.
• Played a key role in Defect Management - by identifying & delegating defects, monitoring status, ensuring timely closures, and generating performance reports, to ensure quality software
• Created Requirements Traceability Matrix (RTM) to track requirements and testing activities, as well as maintained forward and backward traceability throughout the testing and development lifecycle

Confidential, Milwaukee, WI

Business Systems Analyst

Responsibilities:

• Elicited and gathered user and business requirements through open-ended discussions, brainstorming and storyboarding/prototyping.
• Collaborated with stakeholders in defining user, system, scope and project requirements for the new system enhancement.
• Reviewed finalized requirements and use cases withClients that served as subject matter experts for requirements validation and sign offs.
• Developed an analysis model that includesbusiness process flow diagrams to document the AS-IS and TO-BE processes
• Performed GAP Analysis to developbusinessrequirements, created Use Cases, functional requirements,BusinessRules, developed wireframes using MS - Visio.
• Played key role in System Development Life Cycle Process consisting of Design and Gap Analysis,BusinessRequirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• BusinessRequirement Document and Functional Requirements Document preparation and requirement walk-through with technical team.
• Participated in the full Software Development Life Cycle (SDLC) using Waterfall methodology
• Documentation of System specification preparation for existing applications and Requirement Traceability.
• Facilitated JAD sessions for analysis, design and development strategy.
• Performed requirements review with thebusinessstakeholders, developers and QA team.
• Performed Data Analysis of existing data through SQL and MS Access.
• Worked with SQL queries and responsible for data mapping.
• Lead facilitation meetings with various department heads
• Used Visio for presentation of Process flow to various groups.
• Assisted in on-going process improvement efforts to ensure test planning, execution, and reporting is effective, efficient, standardized, coordinated, and integrated.
• Wrote test plans and created test cases, identified test data and performed functional testing and UAT withbusinessusers.