Summary:

• 9 years of overall IT experience, including 2 years of experience as Team Lead with good exposure in pharmaceutical, financial, insurance, banking and healthcare industries.
• Held key roles in projects with responsibilities requiring technical, problem solving and analytical skills in a constantly changing work environment, while also filling in for the Project Manager in his/her absence.
• Experienced in the complete Pega implementation cycle, including business process modeling, tool installation, development, testing, and deployment.
• Knowledgeable in system development methodologies like SCRUM, RAD, Agile, Iterative, JAD and SDLC.
• Experienced with handling an onshore/offshore development model.
• Knowledgeable in Software as a Service Saas , Cloud computing concepts and Service Oriented Architecture SOA implementations.
• Experienced in work flow and User Interface design work flow optimization.
• Experienced in requirements gathering and analysis story authoring in the scrum model building functional use cases creating design documents.
• Experienced in performing requirement gap analysis, conducting functional review sessions with business partners and training multiple business units within the organization.
• Experienced in working with multiple IT teams and coordinating testing and validation creating Test Plans and Test Cases.
• Experienced in CPM/CPMHC/CTI frameworks of Pega PRPC and implementing CRM, BPM and other Contact Center application systems.
• Excellent interpersonal, communication, presentation skills and Leadership Qualities.

Technical Skills:

• Operating Systems: Unix, Windows 7/Vista/XP/2000, Linux
• Business Process Management: Pega Rules Process Commander PRPC 6.x
• Database Management: Oracle 11g, SQL Server 2005, Microsoft Access.
• Application Server: WebLogic 10.3, WebSphere 7.0, Tomcat 6.x
• Reporting Tools: Developer2000 Forms, Test Director, Pega Reports.
• Languages: C, C , JAVA, J2EE, Net Beans 6.1
• Documentation Software: MS-Office 2007 Word, Excel, Power Point, Visio, Project
• Web Tools: HTML, Microsoft Front Page 2003, Sharepoint Designer, VB Script, XML, vXML, Web services, JavaScript.
• Quality Tracking Tools: HP Quality Center, Quick Test Pro, Load Runer, Clear Quest.

Professional Experience

Confidential

Business Lead System Architect

Responsibilities:

• Core contributor in work flow and user interface design for the Prescriber 360 and Universal Order Processing modules.
• Work on defining and designing the business process and user interface for the business units.
• Involved in elaboration sessions with product owners and SMEs to analyze the current system and make process improvements.
• Author implementable user stories for the development teams to work on. Provide requirement clarifications to the development team as needed during the length of the sprint.
• Work with external QA teams to manage the preparation of end to end and regression test cases before the release dates so bugs are identified and impediments removed earlier in the process.
• Conduct and facilitate product demos to the business stake holders at the end of every sprint.

Environment: Windows, Pega PRPC 6.1, PMF, WebLogic 10.3 and Oracle 11g.

Confidential

Business/ Lead System Architect

Responsibilities:

• Core contributor in the planning and implementation phase to World Service Portal for Global Card services.
• Conduct Direct Capture of Objectives DCO sessions with the business users and build the application profile and screen flows.
• Installed and configured Pega AES 3.4 for performance monitoring services.
• Conduct daily defect status call with test team and BAs to properly acknowledge and assign defects to the appropriate team.
• Involved in interviewing and on-boarding resources for other American Express Pega projects.
• Conduct review sessions with business users and identify end-user usability improvements for future Iterations.

Environment: Linux, Pega PRPC 6.1, WebSphere 7.0, DB2 and Genesis Voice Platform.

Confidential

Business/ Lead System Architect

Responsibilities:

• Core contributor in the planning phase to implement Enterprise Monitoring for IT Applications.
• Drive and deliver high availability systems by working with the team in configuration and implementation of CITRIX Netscalers for load balancing.
• Receive production issues from business users and appropriately log issues as bugs in the defect tracking system.
• Accept Change Requests from business units and push them through the PMO office for implementation timelines and impact.
• Co-ordinate performance tests in the Validation environment and provide system performance statistics.
• Monitor production logs provide analytical support to development team and recommend areas for performance improvement.
• Involved with conducting reviews for different environment monitoring tools and providing recommendations for implementing at an enterprise level.
• Involved with researching Cloud Computing models and options available in the current architecture of the PRiME environment.
• Involved with technical discussions with various Cloud Computing vendors like Amazon, Verizon, IBM, Microsoft and Oracle for implementing the testing environment in the cloud and performing cost analysis for each.

Environment: Unix, Pega PRPC 5.4, WebLogic 10.3, Oracle 11g and Genesis Voice Platform.

Confidential

Lead System Architect and SME

Responsibilities:

• Played a key role in assembling a new development team to continue with application development, on-boarding and training all team members.
• Scrum Master for the development team and working with business stake holders with identifying business critical items from the product backlog.
• Working with business owners to define the optimum sprint length to provide the maximum Business Value.
• Conduct daily Scrum meetings with the team to track progress and identify impediments to leverage potential impacts to delivery dates and quality.
• Orchestrate Performance Qualification PQ tests analyze test results and perform application tuning where applicable.
• Monitor, delegate and manage all defects that are created by the test team in Quality Center.
• Facilitate communication between Business Users and Business Analysts provide a technical feasibility analysis and smart solutions to problems.
• Conduct product demos and retrospectives with business users and the team.
• Conduct training sessions for Customer Care Managers to familiarize them with the changes and new features in the application.
• Co-Ordinate with the Server Admin, Networking and Infrastructure teams to provide the best feasible solutions to performance issues.

Environment: Unix, Pega PRPC 5.4, WebLogic 10.3, Oracle 11g and Genesis Voice Platform.

Confidential

Release Coordinator and Documentation Steward

Responsibilities:

• Authored the Configuration and Design specification document for the PRiME project.
• Review all documentation provided by the development teams for compliance with Celgene and FDA documentation standards.
• Provide support for Validation and Testing managers and the testing team in understanding the application functionality and clarify requirements.
• Build test cases and conduct release testing on key functional areas of the application.
• Authored the use case documents for the ten functional areas of the project.
• Coordinate release activities during code migration from Development environment to Test environment.
• Conduct feedback sessions with Customer Care Manager on application usability and document findings train Customer Care Reps in the new application.

Environment: Unix, Pega PRPC 5.4, WebLogic 10.3, Oracle 11g and Genesis Voice Platform.

Confidential

Sr. Pega System Architect

Responsibilities:

• Review requirements provided by the Business Analysts for completeness.
• Meet with Business Users and analyze the business model and translate them into system requirements.
• Conducted gap analysis between the legacy system and the new application.
• Facilitate communication and coordinate activities between Application and IVR teams test .vxml Voice XML templates built by the IVR team before they are incorporated into the application.
• Participated in performance analysis and load testing of different interface types for Proof of Concept POC .
• Performed an in-depth analysis of the current state of the application during a 3 week hiatus of the project.
• Review the Configuration Specification document and the System Design Specification document for different iterations of the project.

Environment: Unix, Pega PRPC 5.4, WebLogic 10.3, Oracle 11g and Genesis Voice Platform.

Confidential

Pega System Architect

Responsibilities:

• Worked with the Project Managers, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pegasystems solutions to meet those requirements.
• Understand various components of the system configuration and apply intelligence to the conversion issues.
• Used business and technical knowledge to conduct highest level analyses regarding program/application/system and making strategic recommendations to management.
• Created Class structure, Workflows and technical design document.
• Created Activities and core business logic.
• Created Data classes and DB tables for integrating with external systems.
• Involved in Data Validations and Performance Tuning.
• Developed the UI for the policy enrollment module.
• Participated in the requirements gathering and analysis with the business users.
• Troubleshoot technical problems and conducted analyses for efficient program/ application solutions which support client business processes and functional requirements.

Environment: Unix, Pega PRPC 5.2, Java, WebLogic 8.1 and Oracle 10g.

Confidential

Pega System Architect

Responsibilities:

• Worked with line of business to evolve existing production processes to comply with new government and corporate regulations.
• Developed all the business rules for the Pega implementation.
• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve.
• Developed P/L SQL Stored Procedures, Functions, Cursors and Triggers.
• Involved in Data Validations and Performance Tuning.
• Involved in testing and Bug Fixing Activities.
• Worked on the UI components , Declare Expressions and decision Rules.
• Involved in Change Management aspects including defining and implementing procedures/technologies to deal with changes in business environment.
• Provided technical insight and direction on project initiatives from Pega expertise perspective

Environment: Windows 2000, Pega PRPC 4.2, WebLogic 7.0, Oracle 9i, Crystal Reports 10.

Confidential

Java/J2EE Developer

Responsibilities:

• Prepare system requirements, develop test scenarios and implement a test plan.
• Conduct analysis of complex business problems and processes to translate business requirements into functional specifications and system use cases.
• Collaborate with development architect to develop both high-level and detailed application architecture to meet the business needs.
• Leverage EJB s in the web application.
• Deploy J2EE components EJB, Servlets in WebLogic Application server.
• Assisted the DBA in creating table spaces and database objects, controlling Roles privileges, creating sequences and batch process care as DBA tasks.
• Evaluate and implement new initiatives on process improvement and technology initiatives.
• Work with different IT groups reviewing design documents and project tracking spreadsheets, preparing issues tracking documentation during User Acceptance Testing.

Environment: Unix, Java, J2EE, Extreme Programming XP , Test Director, Rational Requisite Pro, Oracle 8i, Web services, SOAP.