SUMMARY

• Over 8 plus years of experience in Software Development and Business Analysis role using iterative software development life cycle principles, classic waterfall methodology and Agile methodologies in Telecom, Banking, Retail, Health, and Insurance industries.
• Adept in interacting and coordinating between end - users, expert teams, development and QA teams and drawing key changes to the business architecture.
• Good knowledge of SharePoint and Data warehouse technology.
• Worked with users to gather, analyze, model and subsequently apply various tools to capture, link, trace, and manage requirements changes.
• Proficient in using Visio and IBM Rational Method composer to model Use cases and business process flows by utilizing activity diagrams, logical component and deployment views.
• Experience in the Analysis, Design, Development, Implementation, Testing of Client/Server and Web Applications.
• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum, RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).
• Strong experience with Scrum methodology and well versed in writing user stories.
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories.
• Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.
• Extensive experience in creating Screen Mockups and Wireframes, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Experienced in facilitating Joint Application Development (JAD), Rapid Application Development (RAD), formal-informal sessions, interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Extensive experience in using UML (Unified Model Language) tools to create Use Case, Class diagram, Activity Diagram, Workflow Diagrams, Sequence Diagrams, etc.
• Hands on experience in analyzing and documenting Business Requirements (BRD) and System Functional Specifications including Use cases, Use cases narratives.
• Strong experience in writing SQL for Data Analysis and QA report testing.
• Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Experience in preparing and documenting User Acceptance Testing (UAT) plan and obtaining the necessary signoffs from the concerned business units.
• Expertise in Project Planning, Project Design, Gathering requirements and creating functional specifications
• Extensive experience in creating documents such as Feasibility reports, Systems Request, and Risk Assessments.
• Extensively used Microsoft SharePoint to upload the entire requirement documents, test scripts, test cases and varied test scripts for everyone’s review.
• Excellent analytical and problem solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects
• Excellent Presentation skills in regards to communicating with both business and technical teams.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Visual Studio, SQL, PL/SQL, VB, Shell Scripts, HTML, XML

Operating Systems: Windows XP/2000, Windows Server 2003, UNIX, Linux

Databases: SQL Server 2005/2000, Oracle 9i,10g, DB2, MS Access

Testing Tools: Quick Test Professional, HP ALM/Quality Center 11.0

Defect Tracking Tools: Quality Center, ClearQuest

Web/Design Tools: Adobe Photoshop, MS Paint, XML, HTML

Office Tools: MS Word, Excel, MS Project, SharePoint, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Sr. Business Analyst

Responsibilities:

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project.
• Gathered user requirements and directed developers for practical deliverables.
• Worked closely with the project manager, business lead and technical lead to identify, research and escalate issues and risks to the appropriate work stream for resolution
• Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stake holders, Architectures and Design & development teams and also did GAP Analysis.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Was part of daily Scrum work meetings and weekly Sprint project progress meetings
• Conducted Joint Requirements planning sessions (JRP) as a facilitator to gather requirements from the Business User and conducted many Joint Application Development (JAD) and Joint Application Management (JAM) and conducted many Rapid application development (RAD) sessions.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Develop user manuals, presentations and training manuals as per project specifications and timelines.
• Coordinate QA activities with developers, and online producers, project managers, and third party vendors. Followed the RUP (Rational Unified Process) methodology.
• Evaluate and test new or modified software functionality to verify that software functions according to user requirements and conform to establishment guidelines.Includes the writing and executing of test plans, test cases, and test scripts.
• Created test scripts and conducted Functionality, Security, Positive, Negative, Browser Compatibility, Data driven and User Acceptance Testing.
• Managing requirements and mapping them to test plan and test cases.
• Performed end-to-end testing User Acceptance Testing and coordinated sign off.
• Coordinating projects, activities and resolving issues with third party vendors to ensure that desired results are delivered as per the project schedule.
• Utilized RUP (Rational Unified Process) to create use cases, activity, class diagrams and workflow process diagrams.
• Prepared the Business Workflow using MS-Visio with input, output, pre and post conditions.
• Frequently liaised with the subject matter experts and IT team members in redefining requirements to ensure that they meet the business users expectations
• Communicated frequently with team members and stakeholders to ensure project success
• Participated in technical design walk-through to ensure they meet stakeholders’ expectations
• Performed Manual Back-End testing to map the source data to the target data to verify that the data does not get corrupted traveling from front end to the back end and vice-versa.
• Support testing activities (ST/UAT) related to Amdocs Business Support Systems like Amdocs Billing, Amdocs Ordering and Amdocs CRM
• Provided assistance in other concurrent projects, especially in Regression Testing, in order for the team to gain time, before the clients could proceed to the system’s User Acceptance Testing (UAT)
• Used SharePoint Designer to customize workflows.
• As a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.

Environment: Windows 2000, Rational Requisite Pro, Quality Center, DB2, MS-Visio, Microsoft Project 2000, Unix, MS-Access, SharePoint, Agile

Confidential, Richmond, VA

Sr. Business Analyst

Responsibilities:

• Worked with close coordination of Product Owner and Agile coach for Sprint planning and organizing BAU activities for all projects under the E-Messaging platform/ E-Commerce in Agile environment, mostly related to the Secured/ Unsecured Messaging with In-Bound and Out- Bound messages flow in Confidential .
• Collected user stories from stakeholders, interacted in team and prepared story cards for Sprint planning with the coordination of Product owner for securing release date of the product.
• Met and interacted with various groups within the E- Commerce platform of Confidential including Operational Management, Quality Assurance, Developers, SMEs, Project lead, Platform lead and owner, BSAs to update the projects status and track the essential work that should be done within the timeline and securing the product release date.
• Participated in the daily Issues Resolution phone conference meeting of Manager level interaction to resolve the issues occurred in the Agent’s performance and system’s application process and it’s affect in the overall performance of Confidential online services to its customers like the issue of Duplicate Messages, General Pool issue, Pending send and BAU issues as well.
• As a System Analyst, I was concerned and involved in the issue prioritization process and its consequences to the system / application’s messages delivery performance.
• Involved and interacted with the External and Internal teams in the Business Analysis process and Project Management to secure and achieve System Requirements based on Business requirements.
• Actively participated in Sprint Planning Sessions to Product Release sessions with “Pot Luck” events that covered the “As- Is” to “To-Be” for the next Sprint release and securing and meeting of deadlines for the Product release in every two weeks.
• Involved in the daily Status Review meetings and Standup with entire teams to updates team’s efforts in the Issues Resolution and BAUs related to current Sprint.
• Actively participated and interacted in the Sprint Review meetings with product owner, QA Lead, BSA, Platform Owner, Project Managers, Members of Management teams, Platform lead etc.
• Updated issues of Confidential Application through daily Phone call interactions with concerned stakeholders and maintained issues resolution spreadsheet in regular basis.
• Prepared Project Status Reports in weekly basis and participated in the standup and updates sessions in agile environment.

Environment: Window 2000/2007 Microsoft office Suite, (word, Excel, PowerPoint MS Project, Microsoft outlook, MS-Visio), Agile, Oracle, XML, HTML

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Performed Strengths, Weaknesses, Opportunities, and Threats (SWOT) and Gap analysis (Current and Future State) for the new functionality requirements
• Worked with HIPPA rules and regulations to draft business rules and claim processes.
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications.
• Responsibility included creation, member enrollment, billing, letter generation, contract administration and claim adjudication.
• Researched and identified new system, process to replace existing intake system while also considering their integration with the letter generation system.
• Proactively managed Software development, Requirements Analysis & Design, RFP/ RFI creation using Rational Rose and Requisite Pro
• Conducted JAD sessions. Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology).
• Identified and documented the dependencies between the business processes.
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio, MS Office and Rational Rose for a clear understanding of the requirements by the development team.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, Data Modeling and Design
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Data modeling using UML. Also used MS Project for various planning and budgeting activities.
• Create and maintain Use Cases, visual models, including activity diagrams, logical Business process models, and sequence diagrams using UML.
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.
• Involved in content management system based on Filenet P8 to store, manage and generate documents in PDF format
• Participated in testing or acts as a liaison with QA team to complete testing and ensures test results meets requirements.

Environment: Rational Unified Process (RUP), UML, Rational Test Manager, Quality Center, Win Runner, Rational Clear Quest, Crystal Reports, FileNet, MS Office, SQL Server 2000, HTML, Photoshop, Windows Server 2003, .NET

Confidential, Houston, TX

Sr. Business System Analyst

Responsibilities:

• Responsible for creating, analyzing and reviewing business requirements, System specifications and project schedule documentation.
• Gathered user and business requirements through interviews, surveys, prototyping and worked with team to identify gaps and defects.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and created Activity Diagrams / State Chart Diagrams using MS Visio and created conceptual model, behavior diagrams.
• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.
• Work with the full SDLC, elicit, analyze and define requirements.
• Conducted JAD sessions between the end users and the development team. Worked with the software architects / developers to ensure that the applications confirm to customer requirements.
• Used Rational Unified Process (RUP) for streamlining the team’s development activities.
• Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
• Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
• Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Prepared documents to conduct user acceptance testing.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Participated Testing and Evaluation of projects Confidential established integration points to assess progress and identify key functionality issues.
• Tracked UAT issues/bugs and prepared reports.
• Performed job of contact point for all stakeholders (business, legal, compliance, development).
• Took approvals from business owners for business requirements
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project

Environment: UNIX, MS Power Point, MS Excel, RUP, Agile methodology, UML, System Analysis

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Identified high-level requirements for documenting detailed business requirements
• Worked closely with end-users and developer to develop a detailed understanding of the opportunities for improvement, then gathered requirements and prepared a comprehensive set of documents to define the specifications and business value of the system.
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
• Prepared a detailed Business Requirement document.
• Defined the Business Process Flow and analyzed the Data flow and UML Diagrams.
• Involved in testing the complex calculations in the EXCEL Spreadsheets
• Used Rational Unified Process (RUP)/UML to make an Object Oriented Design model for the application and used UML for creating the Sequence, Use case, class, collaboration, state chart and Activity diagrams.
• Implemented the Rational Unified Process (RUP) in terms of disciplines and phases, each consisting of one or more iterations. With the iterative approach, the emphasis of each workflow varies throughout the lifecycle. The iterative approach helps address risk early and continuously, through demonstrable progress and frequent executable releases. Researched flow diagram libraries to understand the application.
• Participated in brainstorming sessions and walkthroughs.
• Acted as a liaison between technical team and business clients to accomplish application enhancement and production.
• Assisted in modeling UI wireframes, mockups and documenting the end-user’s AS-IS workflow and TO-BE business processes
• Facilitated customer meetings and Business design walkthroughs data definition and GUI design.
• Documented approved change controls to add them into business design.
• Worked with the testing team to develop their test plans.
• Analyzed test strategies, test cases and test plans based on functional specification.
• Discussed testing methods and procedures with the testing team for efficient testing.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Maintained multiple change management and enhancement requests.
• Analyzed results for tracking and documenting defects
• Analyzed SQL queries that were used by the testing team to validate the data in the back-end Oracle Database.
• Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings
• Conducted UAT (User Acceptance Testing) for validation of the application

Environment: Agile/ Scrum, Windows 2000, Microsoft Visio 2000, UML, RUP, Quality Center, Oracle.

Confidential, Chicago, IL

Business Analyst/ Quality Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Assisted in ROI, ROM and GAP analysis, elicitation and analysis of requirements
• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of loan processing workflow model.
• Conducted JAD sessions with management, SME, users and other stakeholders for open and pending issues and participated in the identification, understanding and documentation of business requirements.
• Modeled AS IS and TO BE processes using MS Visio
• Created UML Diagrams; Use Case and Activity Diagrams using Visio to support functional specifications.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements
• Build dashboard for decision making based on past sales trend and market research analysis.
• Analyzed the Business and System Requirements of the application.
• Designed and developed project document templates based on SDLC methodology.
• Assisted the testing team in developing the Test plans for quality assurance based on functional requirements.
• Worked with Front-end and Back-end systems
• Performed User Acceptance Testing (UAT) for various web based and database related applications.
• Interacting with the development and testing teams to improve overall quality of the software.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Worked under sprint Iteration model and gained expertise.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Wrote test cases in Quality Center derived from the Design documents and generated a Traceability Matrix for testing purposes.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: MS office 2003, MS-Access, MS-Visio, MS Project, Rational Test Manager, SharePoint, Quality Center.