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Sr Business Analyst Resume

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Seattle, WA


  • Over 10 years of extensive experience working as IT Business/Systems Analyst in various industries including insurance, retail, Aviation, telecommunications, and financial services.
  • Excellent knowledge of tools and methodologies required for a Business analyst with a sound technical background.
  • Strong analytical and problem solving ability. Proficient understanding of methodologies Software Development Life cycle (SDLC) and IBM’s iterative software development process using Rational Unified Process (RUP).
  • Excellent interaction skills including facilitation, negotiation, leadership, and influencing.
  • Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Comprehensive knowledge in Analysis of Banking, Capital Markets, Asset Management, Wealth Management, Risk Management, Control Management, Financial Statements, Financing Structures, Derivatives, Portfolio Analysis and Budgeting
  • Expertise in understanding and supporting the client with project planning, project definition, requirements definition, requirements gathering, analysis, design, testing, system documentation and user training.
  • Business analyst/SME on two projects focusing on Troux Enterprise Portfolio Management application.
  • 3plus years of hands on experience deploying and configuring the Troux platform 9.0 or higher, including Metamodel and GUI across its modules.
  • Experience with Troux Metaverse, Troux Standards, Troux Alignment Troux Optimization, Troux Navigate, and Troux Architect modules.
  • Expertise in functional decomposition, business requirement gathering, process analysis, system analysis, functional design as well as documentation (FDD), GAP analysis, Use Case analysis, and design.
  • Extensive expertise in Requirements/Use Case Definition, Prototyping, Proof of Concept Design, Implementation, Time Driven Development(TDD), Agile (using SCRUM) Methodologies, Testing and Maintenance
  • Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
  • Review legacy architecture and make recommendations.
  • Review legacy data model, business rules and existing BPM documentation.
  • Conduct Brainstorming sessions.
  • Create Domain Model, Uses Cases and design documents. Getting sign off on requirements.
  • Working with key Stakeholders including SME, Products Owners, Architects, and Project Managers.
  • Meet Acceptance criteria for use cases and user stories.
  • Track user experience and trouble shoot issues if any.


Methodologies: SDLC, UML, CMMI, Waterfall, RUP Methodology, Agile

Requirements/Business Processing Tools: Rational Requisite Pro, JAMA, Clear Case, JIRA, CaliberRM, IBM Blue works Live, ARIS,VISIO

QA Tools: QTP. Test Director, HP Quality center ALM

Case Tools: Rational Rose 6.0, Clear Case

Language: Java, J2EE

Databases: SQL Server 2003, Oracle 9i, MS - Access, DB2

Workflow Tools: MS-Visio, MS-Office, MS Word, Blue works Live, MS Excel, MS-Project

Platforms: Windows (2000, NT, 2003), UNIX


Quality Management: HIPAA 4010, 5010, NCPDP 5.1

Enterprise Portfolio Management: Troux 9.1.0,9.2.1, Troux Knowledge Repository, EA

Training: Learning Management System


Confidential, Seattle, WA

Sr BSA/Troux Architect


  • Working on a day-day to support for the tool with Architectural responsibilities and management of the tool.
  • Provided guidance on the out of box capabilities and features to accommodate business requirements, data management and stakeholder training.
  • Performs at an advanced technical level on all phases of analyzing business and user needs, documenting requirements, and translating into proper system requirement specifications
  • Developed or modified procedures to solve complex problems within information systems
  • Acting as liaison between end-user communities, stakeholders, and service providers within an enterprise
  • Interviewed personnel from functional user area under study to learn general purpose of systems and information requirements of positions involved in the data flow
  • Monitored and documented post-implementation problems and revision requests
  • Developed, coordinated and implemented plans to test business and functional processes during system development and quality assurance testing

Environment: Troux 9.2.2 Troux Knowledge Repository, Troux Architect, Troux Navigate, Troux Insight, ARIS, TFS


Sr Business Analyst


  • Define architecture, design models as well as structures for classifying knowledge and committing that knowledge to a formal knowledgebase.
  • Process and transform incoming source information from SMEs including application developers and integration consultants.
  • Deliver standardized, vetted, governed, and consumable knowledge for Troux Knowledge repository.
  • Responsible for gathering, analyzing and preparing business, user, and functional requirements for scheduling and management systems.
  • Day to day deployments in to different environments usingBPMProcess Center
  • Responsible for developing prototypes, data flow, context diagrams, process flows, use cases, requirements, scope management, and traceability matrix.
  • Worked with developers in gathering data for Business monitor applications and root cause analysis for BAM applications
  • Responsible for reviewing and enhancing policies, procedures, process flows, review meetings, presentations, project timelines, status meetings, seeking collaboration on requirements, performing gap analysis, and development of project life cycle methodologies such as agile and iterative.
  • Responsible for process modeling (BPM); researching and re-engineering process flows among numerous scheduling departments in order to re-align business and IT processes with requirements of a new transportation scheduling system.
  • Help coordinate project deliverables such as high level project plan, project goals, objectives, scope, project schedule, milestones, time lines, resources, work assignments, issues, dependencies, risks.
  • Creating a guide to IBMBPM for other team members to use when building processes to ensure clarity, assist in learning the program, and maintain consistency between BPM processes.
  • Responsible for maintaining and tracking project status.
  • Develop the project life cycle methodology based on iterative model; specifically the requirements and design templates and deliverables.

Environment: Troux 9.2.1, Troux Metaverse, Troux Architect, Troux Navigate, Clarity, HPQC/ALM, IBM BPM 8.0

Confidential, Milwaukee, WI

Troux Business Analyst


  • Interacted with stakeholders, gathered requirements, rated them, and assigned priorities to each of the stakeholders.
  • Constructed BPM models in Blue Works Live.
  • Executed, verified and optimized process flow in Blue Works Live with Analyze and Playback tools.
  • Played a role of internal SME for specific business application.
  • Supported Enterprise-wide IT functions by implementing an integrated enterprise-wide toolset consisting of business applications.
  • Produced the current business process models in BPM for review with client management team.
  • Coordinated with IT resources across Corporate and other Business units to support applications.
  • Responsible for performing project and application portfolio analysis, creating and delivering relevant KPIs to executive-dashboards and reports and maintaining and updating of business processes, architectural patterns, standards and roadmaps using various tools.
  • Supported systems implementation, configuration, administration and end-users of the integrated application.
  • Facilitated and coordinated all activities pertaining to future integration of the specific applications with other business and IT applications (i.e. PeopleSoft HR, CMDB, Documentum, SAP, etc).
  • Created/updated business processes, reviewed with various stakeholders and promoted them in the enterprise with management’s help and direction.
  • Developed test cases and test for validation of the release against requirements using HP ALM.
  • Created automated, manual test scripts using QTP, open source test automation and/or QC.
  • Coordinated application testing and performance monitoring activities with other IT teams to ensure continued access, availability and performance of the application to the globally dispersed uses.
  • Interfaced with the vendor resources in all system administration and support activities.
  • Supported reports and dashboard design, creation and delivery activities.
  • Provided consulting and training to the IT teams on effective use of applications.
  • Managed the Application portfolio management and also maintained the application data in Troux.
  • Used Clarity for creating Idea (Project) and managing the work breakdown schedule (WBS).

Environment: Troux 9.1, HPQC, Blue works Live, eRoom, JIRA, HPQC/ ALM

Confidential, Madison, WI

Lead Business Analyst


  • Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Designed future state business process using IBM BPM - Blue works Live.
  • Worked independently with users to define concepts and under direction of project managers.
  • Coordinated meetings to clarify complex requirements and rules with internal and external groups related to the Loan IQ platform version 7.x.
  • Monitored the flow of process execution, decision making and exception management across multiple organizational roles and systems/applications.
  • Performed usage analysis for Test Director Version 8 and Test Director for Quality Center version 9 in order to identify which projects are actively being used and document users, assets and its usage.
  • Supported the production of Requirements Traceability Matrixes (RTM) and RTM gap analysis reports for complex enhancements, automations and implementations.
  • Applied business modeling frameworks such as Business Process Modeling Notation (BPMN) to solutions.
  • Prepared an executable process model that communicates enough implementation detail for direct execution while retaining clarity required for maintainability and business stakeholder communication.
  • Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, and distinguished user requests from the underlying true needs.
  • Migrated legacy mainframe technology to a flexible data architecture that reduces manual processing steps associated with collecting and reconciling data to determine fund net asset values (NAV’s) and periodic investment reporting
  • Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases.

Environment: IBM Blue works, Loan IQ system, SharePoint, HPQC/ALM.

Confidential, Menomonee Falls, WI

Business Analyst / Project Analyst


  • Managed workload analysis projects to better align business needs with the work getting done.
  • Developed and implemented change management plans on departmental implementations.
  • Created process documentation using Visio and MS project.
  • Collected and processed quantitative and qualitative data analysis.
  • Translated requirements to functional design documents for complex systems/processes.
  • Interacted with application developers to communicate user needs and requirements.
  • Worked independently with minimal supervision or oversight.
  • Reported status to the project manager weekly.

Environment: Rational Rose, Rational Requisite Pro, MS-Project, MS-Visio, MS-Office

Confidential, Mequon, WI

Systems Analyst


  • Defined work flow process to be Re-Engineered and Process boundaries.
  • Identified business benefits, areas of streamlining and areas of commonality.
  • Moderated and Participated in several JAD sessions to facilitate changes.
  • Facilitated change requirement process based on emerging requirements from key stakeholders.
  • Captured the operational business and workflow processes - post and pre transaction processes using Visio and converted in to functional specifications.
  • Documented business requirement and ensure the design is of the most efficient streamlined flow without redundancies.
  • Managed application development standards to support business continuity requirements.
  • Facilitated release inspections to ensure application installations conform to continuity standards.
  • Managed UAT plans with the Business Unit.
  • Assisted with the design and implementation of training programs for users of new and enhanced applications.

Environment: Excel, PowerPoint, SharePoint, SSIS

Confidential, Milwaukee WI

Business Analyst


  • Managed the signoff documents and reports using SDLC repository and SharePoint.
  • Creating detailed documentation containing business objective, vision and scope, preliminary estimates, infrastructure impact assessment and risk factors.
  • Developed a data migration strategy to support the porting of assets to IBM Rational Quality Manager, Clear Case, and Clear Quest.
  • Executed UAT test script and ensured all system functionality and features are accurate and complete.
  • Prepared a detailed flowchart explaining the business flow for the legacy system and Oracle Accounts Receivables.
  • Involved extensively in Project Planning and Management in the areas of Scheduling, Team Building, Task Assignment, Generating Feasibility and progress report.
  • Managed and supported software tools through Release management and Change management Process.
  • Maintained a close and strong working relationship with teammates, developers, testers and management staff.
  • Transitioned project to support post deployment process.

Environment: MS Visio, Info view, DB2, SQL, Excel, PowerPoint, SharePoint

Confidential, Colorado Springs, CO

System Analyst


  • Elicited requirements in the initial phase of the project by interviewing stakeholders, conducting JAD sessions (including telephone, video conferencing with offsite stakeholders) and sending questionnaires.
  • Identified stakeholders and gathering functional and non-functional requirements of PARs Application.
  • Used Ms Visio for mapping, visualizing Management Reports.
  • Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.

Confidential, Mason, OH

Business System Analyst


  • Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the newdevelopment efforts.
  • Acted as liaison between development team, testing team and Business to generate and standardize Functional requirements specification documents, use cases, vendor specification documents andarchitectural documents.
  • Converted Business requirements into functional requirements so that designers and developers can understand.
  • Ensured verification and sign-off of business requirements by various stakeholders/investors under SOX compliance.
  • Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training.
  • Responsible for conducting gap analysis as is to be for ICD9 and ICD10.
  • Effective at interviewing business users, stakeholders and subject matter experts (SME's) and eliciting needs and translating those needs into clear and concise functional and non-functional requirements.
  • Analysis and Design transaction sets, and modification of these transaction sets to ensure HIPAA compliance.
  • Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalence Mapping) crosswalk file.
  • Participated in the team meetings to discuss the issues arising out of testing. Reported weekly and monthly project status updates to project manager and senior management.
  • Extracted the data from the business portal and obtained Sox approval for the NCPDP files.
  • Created Process dashboard and maintained all the claims and the Encrypted files.

Environment: HIPAA 4010, NCPDP, Visio


Business Analyst


  • Analyzed user requirement documents (URD), software requirement specification document (SENIORS) and prepared System test plan by dividing the application into manageable units.
  • Involved in writing Detailed Test Plan for the Application under Test (AUT).
  • Enhanced the Test Cases by analyzing the Specification Documents.
  • Collected and processed quantitative and qualitative data analysis.

Environment: Rational Req Pro, Rational Clearquest / Clearcase, VB, Java, Windows NT, UNIX




  • Interacted with client to assess needs, identify key challenges, and define project Scope and deliverables.
  • Analyzed software requirements specification (SENIORS), prepared functional specification document (FSD), and designed documents as per standards.
  • Conducted group (JAD) sessions with business units and stakeholders to define project scope and deliverables.

Environment: Rational Rose, Rational Req Pro, MS Access/Excel

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