SUMMARY

• 9+ Years of interdisciplinary experience as Business Analyst, Scrum Coach, Scrum Master, Product Owner and 2+ years as Assistant Manager, gaining real time knowledge of customer skills and a penchant for customer delight, through extensive experience working with Bankingand Financial Services projects.
• Hands on experience in Project Reporting, Project Solution Scope, Feasibility Analysis, Cost & Benefitanalysis, Project Plan, Schedule Preparation, Effective Project Coordination, Work Package delegation, Risk Management and Release Planning.
• Helped Manage projects as Scrum Master and Product Ownerwith end to end Implementation within schedule and budget owing to effective resource management.
• Performed the role of Scrum Master very effectively leading to cohesionand excellent team dynamicsbetween the members of the Scrum team and enabled performance synergies.
• Proven Knowledge ofScrum and management of Scrum teams, artifacts and events.
• Orientated towardcustomer satisfaction, customer delight and customer retention.
• Experienced inBusiness Process Reengineering and new product development.
• Identified complex problems and review related information to develop and evaluate options and implement solutions.
• Excellent team player with leadership qualities and can dispense Servant Leader role effortlessly.
• Emerged successful in strategical planning and handling team’s external dependencies, which could have been possible impediments to future project progress.
• Accomplished liaison among Management, Product Owner, Development team and Business Users.
• Maintained Project documentation and reported project progress to management periodically throughstatus reports.
• Worked on projects that aimed to be in compliance with various regulations.
• Tracked and closed tickets effectively leading to metrics within the Service Level Agreement.
• Effective gathering and reporting of the metrics/KPIs (key performance indicators) of project progress.
• Strong Analytical skills to understand the Business process, functionality and requirements and to translate them into system requirements or user stories.
• Experience in walkthroughswith stakeholders and end - users and writing user manuals/help documents.
• Impeccable work ethics and outstanding organizational skills for Strategic Planning, Prioritization and Execution.
• Proven ability in preventing Scope creep, Gold platingand Technical debt.
• Working knowledge of methodologies andframeworks like Agile andWaterfall.
• Experience facilitating Scrum workshops,Backlog grooming and Story time sessions, Scrum Ceremonies and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Expertise in creating test scripts and performing System Integration Testing (SIT), conducting User Acceptance Tests (UAT) and performingGAP analysis.
• Accomplished creator of appealing mockups and wireframes.
• Strong Functional understandingof banking and financial services, and products likeinsurance, Equities, Derivatives, Commodities and Forex markets from practical exposure and professional education.
• Excellent, Proven Knowledge of Scrumguidelines, actively implemented in routine work.

Business Skills: Business Requirement Document (BRD), Business Process Analysis & Design, UML Diagrams, GAP Analysis, Workflow, Dataflow, Storyboards, Gap Analysis, Impact Analysis, Marketing, JAD session, Burn down charts, Scrum Coaching, Story Time sessions, Entity-Relationship Diagrams (ERD).

Software Packages and tools: MS Word, MS Excel,MS PowerPoint,MS Project, MS Outlook, MS Visio, MS SharePoint, Calypso, BankMate, IBM BPM, DocuSign, Thunderhead, Balsamiq, Rational Rose, MS One Note, Snag-It, Cisco WebEx, Go to Meeting, Microsoft Lync, Skype for business.

Project tracking and testing tools: Track-It, JIRA, HP Application Lifecycle Management, MS Project, Rally, HP Quality Centre, Rational Rose.

Databases& OS: SQL Server 2008, MS Access, Oracle, MS Windows, Mac, iOS, Android, Linux.

Methodologies: Agile, Scrum, Waterfall - Scrum Hybrid, Dev Ops, SDLC, Waterfall, RUP.Frameworks Work flows, Scenarios and UML.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Scrum Master

Responsibilities:

• Managed and coordinated the scrum team to create sprint planning, sprint scheduling though daily scrum.
• Coordinated with the PMO to arrive at the Budget, Development, Testing and Release Planning.
• Held the responsibility of coordinating and synchronizing between the development team, testing team and the business team efforts.
• Tracked Sprint Burn down charts, monitored and communicated progress to stakeholders effectively.
• Tracked meeting progress and followed up the meeting with minutes.
• Helped the Scrum team coordinate and function as a single entity by fostering their self-organization.
• Actively coordinated and participated in sprint estimation, sprint retrospective and sprint review’s Potentially Shippable Product Increment demonstration meetings.
• Coached the Scrum team members on the tenets of Scrum and provided constructive feedback.
• Mediated goal conflicts between the product owner and the Development team effectively by fostering mutual understanding of roles using role switching.
• Engaged effectively and coordinated with the product owner for the creation of the High Level Business Requirements and Detailed Business Requirements which were later converted into user stories in JIRA.
• Effectively managed change and helped the team switch effortlessly from the waterfall model to the agile methodology.
• Maintained a team risk register and helped mitigate risks associated with external impediments.
• Helped team understand the process of Scrum and effective Agile Development to create a Potentially Shippable Product Increment every sprint.
• Coordinated the Sprint releases in order to have them align with the Enterprise wide releases of new products and features.

Environment: Waterfall - Scrum Hybrid,JIRA, DocuSign, Thunderhead, IBM BPM,Informatica, MS SharePoint, MS Office, MS One Note, MS Visio, Cisco WebEx, Snag-It.

Confidential, Des Moines, Iowa

Product Owner/ Sr. Integration Analyst

Responsibilities:

• Interfaced with the Business team, Development team and the testing team to coordinate the integration process in the various phases from requirements gathering till completion of the integration process.
• Scheduled and participated in meetings for the Confidential ’s business and technology teams, Confidential ’sbusiness and technology teams, the development team and the testing team.
• Raised tickets in JIRA and Track-It for issues and constantly tracking them.
• Coordinated with testing team in execution of test cases and co coordinating test execution by scheduling the testing during off business hours.
• Created test cases and followed up with the testing team and the business team to schedule and assign testing scenarios to various counterparts in business and the testing team.
• Validated and tested tracking of scenarios during the mock integration sessions and the Go Live timelines.
• Participated and contributed actively in defect triage meetings.
• Created SRS for the Accounting process that involved 7 workgroups across Advances, Stocks, Investments, Borrowings, Derivatives, Cash, Fixed assets, CDs and LOCs.
• Coordinatedissue management and effectively escalate issues for resolution.
• Documented test scenario results as per the requirements laid out by the FHLBDMfor the workgroups led by me.
• Creation and maintenance of Conversion checklist items in MS Access database to monitor progress of conversion/migration over the various mocks and the Go Live event.
• Coordinated with the business heads and participated in the scheduling of the Mock and live event timelines crucial to the integration process.
• Tracked test scenarios and performed User Acceptance Testing (UAT).

Environment: Waterfall-Scrum Hybrid,Rally, MS SharePoint, MS Office, MS Visio, Track-it, Bank Mate, Calypso, SQL, SnagIt.

Confidential, Houston, Texas

Scrum Master/ Sr. Business Analyst

Responsibilities:

• Gathered requirements and provided quality documentation of detailed user requirements.
• Also played the role of proxy Scrum Master and Scrum Coach for the team to switch to Scrum effortlessly.
• Lead the UAT for business acceptance and certification.
• Planned, arranged and controlled meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work.
• Designed wire frames, graphics, screen mock-ups and participated in usability evaluations - Understanding of user-centered design.
• Created release, roll-out and roll-back procedures.
• Documented system problems and resolutions for future reference.
• Coordinated with the other BAs to schedule meetings and delivery timelines.
• Was Responsible for the creation and approval of the functional specification.
• Worked as a technical writer working on technical specifications, converting business specifications into technical specifications, quality control, information security, customer manuals and online documentation.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Organized meetings with the development teams to elicit use cases and document them.

Environment: Waterfall - Scrum Hybrid, Rally, HP Quality Centre, MS Office,MS Visio, MS Share Point.

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered requirements and provided quality documentation of detailed user requirements for the design and development of Mobile application.
• Played the role of Scrum Master and Scrum Coach for the team to switch to Scrum effortlessly.
• Lead the UAT for business acceptance and certification.
• Planned, arranged and controlled meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work.
• Designed wire frames, graphics, screen mock-ups and participated in usability evaluations - Understanding of user-centered design.
• Created release, roll-out and roll-back procedures.
• Acted as the Proxy Product whenever deemed appropriate.
• Documented system problems and resolutions for future reference.
• Troubleshot and resolved hardware, software, and connectivity problems, including user access and component configuration.
• Created user manual in English and Tamil.
• Headed a team to educate customers about the bank’s mobile banking platform that reduced costs per transaction by 99.85% in the new delivery channel (compared to the traditional banking cost for the bank), which was imminent for the bank to offload transaction costs to customers with thinning operating margins.

Environment: Agile methodology, HP Quality Centre, MS Office,MS Share Point, MS Visio, Android Jellybean.

Confidential

Sr. Business Analyst

Responsibilities:

• Played the role of Scrum Master and Scrum Coach for the team working in Agile for the first time.
• Organized requirement gathering sessions with the users to understand their needs and problems.
• Involved in developing a full Project Plan and gap analysis with internal team and users on the existing explanation of benefits system.
• Provided user training and preparing user manuals for end users.
• Involved in delivering the new system on time, and ensured smooth deployment without any defects.
• Provided test scenarios and performed full functional testing before delivering the application to the client.
• Played a key role in planning, implementing functional testing and user acceptance testing.
• Worked with testing team to increase the application quality and performed defect tracking activities using HP Quality Center application.
• Innovated a standard appraisal technique that reduced processing time across the region drastically.
• Fastest processing times and lowest Turnaround time of less than 2 days compared to average ranging 2 to 3 weeks for Privilege customers.
• Resulting System averaged 45 minutes for creating loan proposals, compared to an average of approximate 120 minutes for the previous system.

Environment: Waterfall Agile Hybrid, MS Project, MS SharePoint, MS Visio, MS Office, HP Quality Center, SQL.

Confidential

Business Analyst

Responsibilities:

• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
• Prepared business requirements documentation (BRD), functional specifications documentation (FSD).
• Performed requirement analysis including data analysis and GAP analysis.
• Organized meetings with the development teams to elicit use cases and document them.
• Handled documentation of business requirements and specifications, design and development of test-case scenarios, conducting user acceptance testing (UAT) sessions.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.

Environment: Waterfall, MS Project, MS SharePoint, MS Visio, MS Office, HP Quality Center, Oracle 11g.

Confidential

Business Analyst

Responsibilities:

• Interacted with the stakeholders to get a better understanding of the business processes.
• Gathered and Analyzed functional requirements, incorporated development and business objectives, and used the information to develop detailed comprehensive test strategies to verify system changes.
• Documented the existing system and verified it with follow-up meetings.
• Performed Manual Testing and UAT.
• Conducted JAD sessions with end-users/clients to gather business requirements and translating the same to the development teams.
• Participated in functional walk-through to validate the application design against the test cases written.

Environment: Waterfall Methodology, BaNCS, HP Quality Center, MS Office, SQL Server.

Confidential

Assistant Manager

Responsibilities:

• Spearheaded the Non-performing asset recovery by educating the customers about financial credit history and recovered 35% of the bad loans which were with the top 10 defaulters.
• Handled draft and other remittances to other branch accounts.
• Drove new account opening promotions.
• Appreciated by management for performance across key metrics and promoted to Technology Officer role.
• Employee of the quarter for 3 consecutive quarters on Deposit mobilization.
• Led a team of 5 members and recovered unpaid rents for the 300+ lockers present in the branch.