SUMMARY

• Proficient Business Analyst with 7+ years of experience in Ecommerce, Retail, Insurance, Pharmacy & Health care and Media & Telecommunication with top US companies
• Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands of Clients
• Experienced in leading and managing large and complex Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with business units and stakeholders
• Proven documentation skills in writing Business & Functional Requirements Document (BRD, FRD), User Stories, Requirements Traceability Matrix (RTM), Business Process Flows, Use Cases, Sequence and Activity diagrams based on UML methodology
• Experienced in Software Development Life cycle (SDLC), Software Development Methodologies including Waterfall, Agile - Scrum and Rational Unified Process (RUP)
• Extensive experience working with User Experience (UX) and User Interface (UI) teams while driving the Functional requirements and Wireframes
• Experience conducting detailed website analysis via Google Analytics & Omniture Site Catalyst and making actionable recommendations based on the data
• Experience in writing Test Case/ Scenarios, performing Manual Tests (GUI, field validation and functionality testing) using HP Quality Center and also User Acceptance testing (UAT) with Business
• Project Manager experience for small projects; performing Project initiation/proposals, Business/ Stakeholder management, Project delivery and Project close out/handover
• Knowledge of Data structuring and building Data models and Entity Relationship Models (ERM)

TECHNICAL SKILLS

Business Tools: MS Visio, Jira, MS Project, MS SharePoint 2007, MS Access, ATG Ecommerce

RDBMS and Tools: SQL Server, MS Access

Testing Tools: HP Quality Center

Reporting Tools: Crystal Report 9, XI, Micro Strategy

Programming Languages: C, C++, C#, Java, .NET, XML, HTML

PROFESSIONAL EXPERIENCE

Sr. Retail Business Analyst

Confidential, Woonsocket RI

Responsibilities:

• Work closely with CVS Extra Care SME’s on understanding business needs, identifying Business requirements and providing solution/recommendations
• Work on Business, Functional and Non-Functional requirements, Business process flows and Use Cases
• Create backlog of requirements and prioritized them with business/project teams for iterative product releases
• Worked with campaign analytics team to track and analyze all digital marketing and advertising activities such as click-through rates, conversion rates, cost-per-click and cost per acquisition
• Communicate requirements to designers and developers to ensure they have clear and complete understanding of the requirements
• Developed Use Cases, Use Case diagrams and supporting documentation using UML processes
• Assist in translating requirements and Use Cases into test conditions. Perform manual testing using HP Quality center and assist Business with User Acceptance Testing (UAT)

Sr. Ecommerce Business Analyst

Confidential, Richfield MN

Responsibilities:

• Analyze the functionalities to be migrated into BestBuy.com with respective Business and Product Owners
• Translate business needs into User stories with the help of wireframes. Follow agile methodology for acceptance criteria based on user stories associated to each sprint
• Get involved with User Interface and User Experience team during writing Functional requirements
• Responsible for mapping business processes in consideration of the ATG portal for Browse Catalog, Shopping Cart, Checkout, Fraud Validation, Order Processing and Manage Account functions
• Utilize Google Analytics reports to monitor website and product performances. Capture requirements for website tagging related to web pages, web links, videos, images and blogs
• Assist Business in performing User Acceptance Testing

Ecommerce Business Analyst

Confidential, Naperville IL

Responsibilities:

• Manage the project to achieve on-time, on-budget and on-spec project completion. Merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables
• Gather, analyze, and validate requirements. Document detailed business rules, functional requirements and build Business flow diagrams
• Prepare graphical depictions of Use cases, User flows and Wire frames, using MS Visio
• Identify system, data and process dependencies for upstream and downstream application data flow

Business Analyst

Confidential, New York NY

Responsibilities:

• Responsible for managing scope definition and requirements for the ATG Merchandising module of the Confidential .com
• Create meeting templates and facilitate cross-functional team meetings to gather requirements and validate with stakeholders/end-users/clients
• Document the “As-Is” Business process by interviewing the Merchandising Business
• Gather requirements for GUI interfaces to improve productivity of the website. Work with website layout prototyping using iRise Studio
• Work with Search Engine Optimization (SEO) team to drive organic keyword rank analysis, content mapping and optimization requirements. Analyze digital marketing and advertising activities such as click-through rates, conversion rates, cost-per-click, and cost per acquisition
• Maintain Product backlogs, Sprint backlogs and write User Stories
• Provide end-users training, write user manual for the application

Business Analyst

Confidential, Somerset NJ

Responsibilities:

• Work as Project Manager to plan, schedule, monitor project deadlines, progress to meet standards and cost targets
• Lead client facilitation meetings to gather requirements and assisted tech leads in design of architecture using OOAD approach using UML & Rational Unified Process (RUP)
• Document Requirement Traceability Matrix (RTM) for traceability of requirements
• Work with Business Process Re-engineering team for creating integration plans
• Perform data analysis using excel functions like V-lookup, H-lookup and math formulas

Business Systems Analyst

Confidential, Charlotte NC

Responsibilities:

• Write the Business Requirement Document to capture the client’s business processes
• Prepare high-level business and system use cases. Use MS Visio to model Use Case Diagrams and Business Process flows
• Build simple to complex SQL queries to extract data from Database for data validation and analysis
• Assist the testing team in creating test plans, test cases and test scenarios

Business Analyst

Confidential, New York NY

Responsibilities:

• Worked with the team to identify scope document
• Responsible for documenting Business asks into User Stories and maintaining Product and Sprint backlogs
• Built Data Flow diagrams using customer sales data
• Perform User Acceptance Testing (UAT) and implement issue tracking/prioritizing document

Business Analyst

Confidential

Responsibilities:

• Gather requirements from client to ensure their local and regional criteria’s are met
• Perform analysis of customer activities to determine alternative business solutions
• Analyze and document business problems and provide recommendations based on industry trends and competitive research
• Organize and facilitate discussions with Clients, Operations team and Project Managers to build focused approach to maintain project continuity and requirements