SUMMARY

• A delivery & customer focused management professional with 9 years of strong IT experience and technical background. Extensive consulting, management, and leadership experience in managing multiple projects with clients like Confidential and Confidential.
• Strengths include working with clients to define strategy, develop high - level business cases and solutions and design.
• Excellent communication, presentation, leadership, project management and mentoring skills. Successfully conducted and participated in various feasibility studies and resource planning.
• Experience in day to day management, planning, analyzing, estimation and risk management, change management, tracking of tasks/issues/defects and resolution, organizing meetings, ensuring timely delivery, configuration management and post project reviews
• Experience in writing Functional Specs, Business Requirement Documents and do gap analysis
• Extensive experience Onsite/Offshore delivery model on SAP SD,MM, FI module and disaster recovery & business continuity implementations
• Experience in implementation and data migration projects
• Coordination and negotiation with 3rd party vendors for resource contracts
• Tracking project progress, project budget and reporting status updates to Senior management
• Experience with waterfall model as well agile method and scrum process
• Lead QA team in S/W CMM, PCMM, CMMI & ISO initiatives
• Certified Internal Quality Auditor for ISO
• Excellent communication and interpersonal skills.
• Strong analytical, problem solving, and team building skills

TECHNICAL SKILLS

ERP: SAP

Languages: ABAP, Java, SQL

RDBMS: Oracle

Operating Systems: Windows 7, Windows 8

New Dimension Products: XI, Netweaver, SRM & EBP

Other applications: MS office, MS Outlook, MS Projects, MS Visio, SharePoint

Open Source Tools: See Now Do, Open Office Writer, Open Office Math

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Business Systems Analyst

Responsibilities:

• Work in Agile environment for the CAMS (Claims, Analytics, Membership system) tickets for analysis, solution derivation and a workable solution of issues
• Support for customer service center initiation of the real time interface between the Pharmacy Benefit Manager (PBM) - (Catamaran, CVS Health, PharmAvail and Express Scripts (ESI)) with Confidential
• Support manual reconciliation of pharmacy transaction in the Confidential system
• Map, parse and build up data for manual upload of transactions in Confidential system
• Update and maintained Confidential system for reversed transaction
• Work with end-users to identify bottlenecks and work as a liaison with the IT team to work on the issues
• Document and maintain the complete end to end process of the pharmacy accumulators
• Report daily progress by using methods like Trend Analysis, Pareto charts and and cycle time reduction.

Confidential, NC

Project Analyst

Responsibilities:

• Supported/ Monitored production operatives activities
• Performed QA & testing of SQL environment
• Aided in data mapping of the legacy system to the existing system
• Assisted the team with data conversion activities
• Supported and maintained the stored procedures and views
• Documented the system specifications, diagrams, and charts
• Reported progress to the project manager

Confidential, MA

Scrum Master

Responsibilities:

• Worked with the development team and the product owners to gather the requirement and provide a workable solution
• Tracking of sprint progress, to deliver a working solution, on a committed time frame by the team
• Chaired retrospective discussion with the scrum teams at the end of every sprint on “Lessons learnt”, “What went good”, “What did not went good”, “What to Improve in next sprint” and “How to improve it “. Provide the feedback/report to the higher management
• Track and monitor the process flow of the tickets committed to the product owners
• Resolved the impediments by discussing with product owners and providing the info the team needs to develop solution. Worked towards keeping the noise out of the team so that the team can focus
• Chaired meetings like story pointing sessions (planning sessions), backlog grooming sessions, sprint kick-off meeting
• Worked on performance measures like cost, quality and schedule. Collected & analyzed metrics like Customer satisfaction metrics and defects induced metrics

Confidential

Sr Business Systems Analyst

Responsibilities:

• Documented high level of project scope, time and budget.
• Identify, manage and set communication standards for the stakeholders
• Performed gap analysis and feasibility studies using methods like JAD (joint application design) workshops, surveys and brainstorming sessions
• Wrote project plan, time/budget estimation, communication plan, change control management plan, resource management plan, risk management plan (identify, monitor & response), disaster recovery plan
• Conducted Evaluation phase and prepared the delta list of “must haves”, “should have”, “could have” and “won’t have” in collaboration with the SME’s for every phase/release
• Organized sprint planning meetings for the delta list along with the development team and process owners
• Participated in the daily standup meets across all teams.
• Act as central interface for everyone involved in the project including the development team, offshore team, customer dealing with queries, change request and updates
• Tracking the project progress and performance. Reporting the status to the upper management
• Maintained the project status in MS Project. Maintained features list, release plan, defect list & RACI (responsible, accountable, consult & inform) chart
• Resolve project impediment and conflict by negotiation, influence and discussions
• Identified training needs, developed training plan, gathered lessons learnt and update the knowledge portal and SharePoint website
• Participated in internal quality audits and provided documentation inputs for SOX compliance audits

Confidential, Stratham, NH

Technical Consultant

Responsibilities:

• Prepared Business requirement document of the existing process
• Prepared gap analysis document when SAP FI module was getting implemented
• Identified various stakeholders and held JRD (Joint requirement sessions) for identifying various solution to points in gap analysis
• Conduct meetings with set agenda for time slot, between teams. Communicate every one with the MOM’s(minute of meetings)
• Prepared User Training manual with screen by screen & step by step approach to achieve their requirement.
• Communicate to user group (like warehouse teams) before the functionality goes into production on what to expect and how to troubleshoot in case needed
• Prepared functional spec with greater details and passed on to the technical team
• Wrote Use cases and unit test cases to test the functionality

Confidential, Detroit, MI

Technical Consultant

Responsibilities:

• Prepared functional specifications of the requirements
• Worked on data mapping, data cleansing and data transfer from legacy system
• Meet and gather the requirement with the users and SME(subject matter expert) group
• Resolve issue raised by the user community
• Communicate with the different teams and apply the project standards
• Assisted in transitioning from the pilot phase to ongoing functional operations
• Prepared architectural designs & plans for better understanding to all the team members
• Wrote unit test cases and system integration test cases to test functionality

Confidential

Systems Analyst

Responsibilities:

• Prepare and plan resource allocation in an matrix organization
• Coordinate between testing and development teams
• Plan for issue resolution, meet with team to list out those were defects or new request
• Worked towards implementing CMMI & PCMM initiatives in the company
• Participated in audit for gaining the ISO 9001 & ISO certifications for the company
• Prepared Pareto charts, Ishikawa diagrams, root cause analysis and Bug analysis reporting
• Trained other team members with the company initiatives and goals for ISO & CMM certifications
• Conducted Internal quality audits of the system process, project documentation as per the ISO standards