SUMMARY

• Seven years of extensive industry experience as business analyst with excellent understanding, analytical and implementation skills.
• Diverse experience working with various domains, which includes E - commerce, Loan Origination Services (Mortgage), and Retail Banking, Wealth Management, Investment Banking, P&C Insurance.
• Proficient in documenting Business Requirements, Functional Requirements, Business Process Flow, Business Process Mapping and Modeling.
• Strong knowledge of SDLC/RUP/Agile/Waterfall/RAD/Extreme Programming methodologies.
• Extensive experience in using Rational Software Tools, Power Designer and MS Visio for creating UML diagrams including Use Case diagrams, activity diagrams and sequence diagrams amongst others.
• Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interaction with team members in fixing errors, automated testing, User Acceptance Testing (UAT) and Post-production validations.
• Experience in tracing requirements throughout the development process and verifying adherence using Requirements Traceability Matrix (RTM).
• Organized many Joint Application Developments (JAD), Joint Requirement Planning sessions (JRP), interviews, workshops, requirement elicitation sessions, sessions with end-user/clients/stake holders and the development group.
• Experience in prototyping and creating user interfaces and wireframes using various tools.
• Experience in working in collaboration with middle and back office teams to streamline processes.
• Excellent communication skills, proactive, driven and able to handle multiple assignments efficiently at the same time.
• Experience in Data Mapping, Data Analysis/Management, Data Warehousing,
• Expertise in handling Change Requests by capturing them in the available organization templates and thoroughly analyzing them for the impact on the existing requirement.

TECHNICAL SKILLS

Databases: MS Access, SQL Server, Oracle

Operating Systems: Microsoft Windows 95/98/NT/2000/XP, UNIX

Processes/Methodologies: SDLC models, RUP, Waterfall, AGILE, Extreme Programming, UML

Business Modeling Tools: Rational Rose Software products, Rational Requisite Pro, MS Visio, Power Designer

Testing and Defect Tracking Tools: Quick Test Pro, Win Runner, Load Runner, Test Director, HP Quality Center, JIRA

Applications and Tools: MS Office Suite, iRise Studio, MS Project, HTML, XML, Six Sigma, ASP.Net, Java.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Involved in gathering requirement from various sources and business users.
• Used Interview and Brainstorming methods to gather high-level requirement.
• Converted requirements into documents like BRD and FRD along with Use Case.
• Facilitated sessions and engaged with SME’s and appropriate resources to support and plan requirements definitions.
• Facilitating JAD sessions for communicating and managing expectations of SME’s and Stakeholders.
• Created UML diagrams such as Business Flow Diagrams, Use Case and Activity Flow in coordination with technical team using MS-Visio.
• Facilitated meetings with SME’s, In order to gather requirements related to business, data definition.
• Facilitated JAD sessions to gather the data warehouse requirements from the users.
• Assisted Project Manager in performing GAP analysis.
• Successfully handled Change Request and implemented them on the system.
• Followed Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP).
• Created Mockup Screen/Wireframe using MS Visio.
• Created Requirements Traceability Matrix based on high-level requirement including process and project views (Created).
• Responsible for managing the data analysis, data sources, data mapping along with defining the Meta data repository.
• Defined the various phases to create the data warehouse.
• Support and worked with Technical team on Vendor Product evaluation and Selection for: Data Extraction and Transformation Tools, Meta Data Tools, Database (DBMS), DSS OLAP tools (Product analysis included the World Wide Web/Internet Interfaces).
• Worked with UAT team to prepare a user document and business process document for reference.
• Link business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement.
• Created Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Assisted testing team for successful completion of Integration Testing and System Testing.
• Created SQL queries over the database.
• Assisted the Testing Team in creating Test Case, Test Script, and Test Plan.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), UML, RUP, SQL

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Created and reviewed Business Requirements Documentation (BRD), Functional Requirement Specifications (FRS), and Use Cases that supported the overall business objective.
• Designed the business requirement collection approach based on the project scope and Rational Unified Process (RUP) Methodology.
• Gathered Business Requirementsafter conductingJoint Application Development (JAD)sessions and Interviews withbusiness usersand otherstakeholders.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Designed and developed Use Cases, Process Flow and Activity Diagrams using UML.
• Documented and delivered Functional Specification Document to the project team.
• Designed and implemented SQL queries for QA team.
• Assist development team to develop online P&C billing solutions (like billing, collection and disbursement services through a single platform)
• Worked with technical team the data transformation from legacy to the new P&C software. As well as assist new software’s implementation.
• Responsible for managing the data analysis, data sources, data mapping along with defining the Meta data repository.
• Worked with database design team to prepare and re-evaluate the data mapping.
• Worked with QA team to defining Defects during the process.
• Develop the Test Plan, Test Scenario and Test Cases to be used in testing based on business requirements and performed the User Acceptance Testing (UAT).
• Communicate with the PM and business stakeholders to assure the business needs are met.
• Maintained Traceability Matrix among requirements, test cases and change requests.

Environment: Microsoft .NET platform, SQL Server, Test director, UML, RUP, Excel.

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Elicited and gathered high-level requirements by conducting stakeholder meetings, interviews and discussions.
• Worked on application development for investment banking and wealth management processes for end users.
• Prioritized business needs, systems problems and conducted impact analysis.
• Helped business and technical teams in prioritizing wish list and managing Change Requests.
• Defined system scope, objectives, prepared BRDs (Business Requirement Document) and FRDs (Functional Requirements Document).
• Assisted in applications pertaining to e-commerce based activities.
• Developed Use Cases, Class and Activity Diagrams to model detailed business system elements and data flow via MS Visio.
• Developed workflow, screen mock-ups and conversion requirements for all transaction related activities.
• Assisted Project Manager to develop Gantt charts and CPM Charts for project time and activity scheduling to align the project development with time and cost objectives.
• Collaborated with development team in identifying UI prototype elements from user’s perspective.
• Worked with development team in designing model to display real time data regarding quotes and prices.
• Worked with design team to redesign of the database and data model for Data Warehouse needs.
• Worked with development team to develop online payment system solution, including International Banking, Online/Mobile Banking etc.
• Helped create a web portal platform for investment advisors to HNI customers of the bank.
• Assisted in designing tests plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) to improve overall quality of the application.
• Used Test Director for assigning and raising application bugs.

Environment: MS Office Suite, RUP, UML, JAD, MS Project, IIBA standards, Test Director, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Analyzed requirements and documented as Business Requirement document (BRD) and detailed the Functional Requirement Document (FRD) for Retail Banking Application and Payments Systems.
• Worked with the business unit to define Business Requirements and analyze the possible technical solutions.
• Responsible for gathering Accounting transaction and processing, Internet banking etc. related requirement of Retail Banking, Investment Banking, and P&C Insurance.
• Involved in Mortgage Backed Securities and Loan Origination Process.
• Involved in ING Insurance web portal applications and P&C billing software solutions. (Like online billing, collecting and disbursement services)
• Responsibilities included requirement gathering, Business Process Flow, Data warehousing and business analysis.
• Facilitated Joint Application Development (JAD) and Interviews sessions with SME’s and stakeholders’ for gathering the requirement of Retail Banking and Mortgage Application.
• Established the business analysis methodology using Agile (Scrum) Methodology.
• Used Storyboard technique and User Stories for building consensus on behavioral requirements among stakeholders.
• Performed Feasibility and adaptability study to identify the business critical areas from User perspective.
• Designed and developed Process Flow and Activity Diagrams based on UML standard.
• Worked with the design team to create the Mock-ups screen for the system.
• Involved in performing GAP Analysis by identifying existing technologies and documenting enhancements to meet end state requirements.
• Assisted QA team in designing Test Plans, Test Scenarios and Test Case for Integration, Regression and User Acceptance Testing (UAT) to improve overall quality of the application.
• Organized cross training of team members and users to become more responsive.
• Played a key role in the Planning, Testing and Implementation of system enhancements and conversions during the process.
• Developed SQL Query to retrieve the data from database.
• Creating Requirements Traceability Matrix based on high level requirement including process and project views.

Environment: Rational Rose, Agile, UML, SQL, MS-Office, MS Project, MS Visio

Confidential

Jr. Business Analyst

Responsibilities:

• Worked extensively with business users and with different levels of management to identify requirements, business events and to develop functional specifications.
• Conducted formal interviews, Live Meetings and JAD sessions with business users, Subject Matter Experts (SMEs) and other stakeholders for requirements gathering.
• Analyzed the As-Is and To-Be processes to understand key findings, short-term considerations, long-term considerations and its benefits.
• Assisted in credit risk evaluation and analysis application for mortgage purposes.
• Assisted in analyzing and planning of new software for P&C and Life insurance billing system.
• Wrote Use cases to demonstrate the business requirements and assisted in developing business models.
• Utilized the business requirements to develop detailed user interface for the application prototype.
• Designed and developed different use cases, activity diagrams, sequence diagrams, Object Oriented model (class/object diagrams) using MS Visio.
• Assisted in creating project templates for Use case specification, business requirements documents, functional requirements documents, change request forms and defect status forms.
• Assisted end users and IT staff in the use of data to satisfy informational and reporting requirements using SQL and DBMS.
• Assisted the testing team in developing test plans, test conditions and test cases based on business requirements and technical specifications.
• Extensively used Microsoft office suite of products for documentation and data interpretation for reporting test status.
• Conducted User Acceptance Testing and assisted the technical team with QA testing.
• Assisted the project managers in technical, economical and operational feasibility analysis.
• Worked with marketing team to conduct SWOT and customer value analysis.
• Involved in financial analysis, reporting, forecasting of operations and the evaluation of potential business opportunities in investment banking department.
• Assisted BA Lead to Design and create data model for Data Warehouse needs. Assisted to develop processes to extract, transform and integrate operational data into data warehouse. Assisted to evaluate ORACLE database for Data Warehouse needs.
• Worked closely with project managers to assist them with both project plans, budgeting, scope creep and feature creep.

Environment: MS Visio, MS Office Suite, UML, RUP, Windows XP, MS Project.