SUMMARY

• Over 11 years of industry experience as a Business Analyst/Business Process Analyst with solid understanding of Business Requirements Gathering, Business Process Flow, Use Case Modeling using UML, Data Modeling, Software Development Methodologies, Business Process Modeling, and Business Analysis.
• Experience working in Healthcare domain.
• Experience with CDMS, Intelligent Health Management Technology (IHMT) system for management of chronic diseases.
• Interacted and coordinated between end - users, Subject Matter Experts (SMEs), vendors, development and QA team and suggesting key enhancements and changes to the business architecture.
• Good knowledge of Business Analysis and Software Development Life cycle methodologies.
• Experience in conducting Joint Application Development (JAD) sessions and interacting with the internal and external Stakeholders to resolve issues.
• Excellent analytical skills for understanding and gathering the requirements, business rules/processes and detailed design of the application, generating use case models, analyzing ER Diagrams and Data Flow Diagrams (DFD)
• Adept at creating and transforming business requirements into software requirement specification (SRS) and designing business models using use case model, analysis model, activity diagrams, sequence diagrams in MS Visio.
• Expertise in interacting with the client and the IT Department and thus acted as a facilitator between the client and the IT Department and resolved conflicts and thus possesses excellent co-ordination, negotiation and interpersonal skills.
• Good communication skills with strong analytical and problem solving skills.
• Proven skills in project coordination and infrastructure management in fast paced dynamic environments.
• Proven skills in creating Business Requirement Document (BRD) and Functional Requirement Document (FRD) also experience in creating wireframes and mockups.
• Interacted with different risk management, disaster recovery (DR) and analytic groups to get the requirements for the application.
• Excellent Functional Analysis skills in Healthcare Benefits Administration, Product Implementation and Business Intelligence.
• Experienced in extracting data from external sources, processing and loading data files ERP & MMIS.
• Ability to adapt to new technology and learn quickly in order to deliver quality product on time
• Rich hands on experience on Software Development Life Cycle (SDLC) and Project Management
• Experience in user requirements gathering, creating System Requirement Specification (SRS), System Implementation, Use Case design and analysis, Use Case specifications, Scenarios, Business processes, Work flow diagrams, process flows and technical documentation, using UML, MS Visio, MS Office Suite & MS Project etc.
• Good experience on SQL, OBIEE, SDTM, Microsoft Tools (Word, Excel, Access, PowerPoint and MS Project) and Salesforce.
• Documented the objectives, constraints and scope of the system keeping in mind the changing business requirements.
• Experience in Object Oriented Technologies and maintain traceability of Requirements using Requirement Traceability Matrix (RTM).

TECHNICAL SKILLS

Business/ Modeling Tools: SQL, MS Visio, MS SharePoint, MS Project, MS Access, MS Office Suite, OBIEE, SDTM.

Requirement Management Tools: Rational Requisite Pro, Rational requisite doors

Databases: SQL Server, MS Access, Oracle

SDLC Methodologies: Rational Unified Process(RUP), Agile Scrum, Waterfall

Operating Systems: Windows 95/98/2K/NT/XP/ Vista/ Windows 7

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Data Analysis

Testing Tools: Quick Test Professional (QTP), Load Runner, Rational Test Manager, Rational Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Sr. Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Performing Need Analysis to check the level of enhancement required in the tracking system according to the new business requirements.
• Design Process manuals for smooth processing of supply operations.
• Designed and developed Project document templates based on WATERFALL & AGILE methodology.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Created functional requirement documents for the impacting projects.
• Worked extensively with MS Excel and MS Project.
• Analysis of business requirements and system requirements of the client.
• Authored various Use Cases and Activity diagrams (AD), Sequence diagrams using Rational Requisite Pro (RRP) and used UML methodology to define the Data Flow Diagrams (DFD).
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Create and analyze Web metrics for business performance, dash boarding and scorecards.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Provided data modeling support for numerous strategic application development projects.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing (UAT).

Environment: WATERFALL, SHAREPOINT, RATIONAL REQUISITE PRO, MS VISIO, UML.

Confidential, Foster City, CA

Sr. Business Analyst/Scrum Master

Responsibilities:

• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Analysis of business requirements and system requirements of the client and IHMT module.
• Maintained user interface screens for personal lines, property & casualty automated policy issuance system, including making updates including rate changes and statistical reporting elements to underlying data tables.
• Helped in migrating from the medical system to the proposed new process systems
• Security and privacy protocols of HIPAA used to coordinate or access multiple databases.
• Conducted user interviews, gathered requirements, analyzed the requirements using Agile methodology and documented the requirements using Rational Requisite Pro
• Utilized Requisite Pro for preparing the Requirements Document
• Prepared Use Cases based on BRD; used Visio for UML: state, activity, status charts, sequence diagrams, data flow diagrams (DFD).
• Utilized corporation developed Agile SDLC methodology.
• Used Scrum Work Pro and Microsoft Office software to perform required job functions also, successfully carried out the role of SCRUM MASTER.
• Collected and documented business processes as well as business rules. Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications (SRS).
• Facilitated business requirements gathering sessions with the client, and overlooked the creation of Use Cases/Activity Diagrams, Functional Specifications using UML/Visio
• Designed and developed Use Cases and UML models using Rational and developed Sequence Diagrams.
• Participated and facilitated different levels of discussions through JAD sessions, conference calls and business workshops held to plan business strategy.
• Attend weekly change request meetings to document changes and implement procedures to test changes upon completion.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Involved in creating various documents such as Use case, Business Requirements and Functional requirement specifications.
• Used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, and Project) for project tracking, documentation, and presentation to senior management.
• Conducted UAT (User Acceptance) Testing. Provide end user training and extensive go-live assistance. Provide solutions to users via phone/email by providing them with screen shots of the different screens, which helped them in understanding the process at a much faster pace.
• Wrote various SQL queries in Oracle for data manipulations. Created Report Mockups and Sample mapping documents for the Error Reporting.

Environment: AGILE (SCRUM), MS OFFICE, MS VISIO, UML, ADOBE ACROBAT, MYSQL, ORACLE, WINDOWS 7.

Confidential, East Hartford, CT

Sr. Business Analyst

Responsibilities:

• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro (RRP).
• Used SDLC (System Development Life Cycle) methodologies like the AGILE and the waterfall.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Acted as a liaison between business users and system development team during development process.
• Create technical design documentation for the data models, data flow control process, metadata management.
• Implemented a suitable Change Management process and supported the existing solution upgrade by coordinating multiple projects.
• Defined the current clinical and financial business processes and practices.
• The standard clinical data model was designed with CDISC standards, particularly the SDTM guidelines for domains, variables and naming convention.
• Reporting models included CDR Clinical Data Lifecycle for SpotFire, and the Clinical Dimensional Model for OBIEE.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Participated in the development of the data modeling methodology to be used in the project.
• Developed requirements traceability matrix (RTM) using MS EXCEL to trace each software design requirement to test case.

Environment: SAS, SQL, ORACLE, AGILE, WATERFALL, SHAREPOINT, MS VISIO, UML, MS OFFICE.

Confidential

Business Analyst

Responsibilities:

• Involved in development & documentation of Software Requirements Specification (SRS) using Rational Rose.
• Involved in JAD sessions with business and technical units.
• Involved in the design and implementation of web based marketing tools.
• Prepared Use Case surveys, briefs and specification for all the functional requirements identified.
• Prepared Use Case surveys, briefs and specification for all the functional requirements identified (FRD).
• Worked extensively in SQL Server, MySQL and MS-Access.
• Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Class Diagrams, Sequence Diagrams and Activity Diagrams.
• Handled requests for proposals, making presentations to customers, and negotiating project timelines and deliverables.
• Implemented SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Documented information such as project status reports, memos and project specifications.
• Involved in various groups for improvement in business processes.
• Documented test cases during requirements, analysis and design phases.
• Assisted in system and user acceptance testing (UAT).

Environment: WATERFALL, RUP, MS VISIO, UML, MS OFFICE, ADOBE ACROBAT, MY SQL, WINDOWS XP.

Confidential

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Extensively involved in data modeling, data mapping and data warehousing.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams using UML methodology thus defining the Data Process Models.
• Prepared Business Workflow models that cover "How" business processes are accomplished.
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
• Used the UML & Visio for structuring / modeling the whole project. Identify Use Cases and developed Use Case Diagram using UML.
• Supported and stream lined financial data and conducted due diligence before monthly reports to support in managerial decisions.
• Established a systematic method for improving control for the budget and the accounting process.
• Involved in process modeling, reviewing and writing Functional Requirements.
• Participated in periodical Joint Application Development (JAD) sessions with the management and IT teams; technical design walk-through.
• Reporting and data analysis using MS Office tools like MS Word and MS Excel
• Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people
• Used MS Office extensively (Word, Excel, Visio, Power Point, Outlook, Project) for analysis, presentation and documentation throughout the project
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.

Environment: MYSQL, RUP, MS OFFICE, UML, WINDOWS XP.

Confidential

Business Analyst

Responsibilities:

• Created targeted questionnaires for SME to gather requirements and understand the business process goal from them.
• Actively participated in Pre-Testing that included review of the requirement documents, studying the use cases for developing test plans and collection of test data.
• Developed routine SAS macros to create tables, graphs, and listings for inclusion in clinical study reports.
• Worked closely with other BAs and the BA Lead to get in consensus with the common goal and made collective decisions on critical issues.
• Provided primary liaison between client and development team, providing adequate information to project team for development of application.
• Created business requirements and helped system analysts in converting them into System Requirement Specification (SRS) document.
• Used Rational Requisite Pro (RRP) to document stakeholders’ requests, software requirements specifications and traced it to use cases.
• Discussed defects with analysts and then made decisions about modifications and changes.
• Studied and analyzed competitor’s applications and brainstormed to gather effective requirements for a better quality in the product.
• Gave access to end-users for Acceptance Testing and sent defect reports to developers.
• Used Rational Clear Quest (RCQ) to track defects, while prioritizing them for enhancements after base lining the requirements.
• Documented Manual Testing and also kept track of defects found during this testing.
• Participated in weekly review meetings to report the documented test metrics and defects found in the System.
• Used Rational Rose and MS Visio to carry out business modeling of the business process.
• Performed JAD sessions and interacted with stakeholders to discuss problem issues and describing common goal of project.
• Verified business scenarios on new builds to allow extended testing by the QA team and also helped the testing team to expedite User Acceptance and Regression testing to meet the production date.
• Resolved issues between front-end developers, middle-tier developers, QA team, and provided suggestions/feedback.

Environment: WATERFALL, MS OFFICE, MS EXCEL, UML, SHAREPOINT, WINDOWS XP.

Confidential

Business Analyst (Intern)

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers, Developers, and Project Manager to get a better understanding of the Business Processes, and analyzed and optimized the process.
• Provided primary liaison between client and development team, providing adequate information to project team for development of application.
• Created business requirements and helped system analysts in converting them into System Requirement Specification (SRS) document.
• Used Rational Requisite Pro to document stakeholders’ requests, software requirements specifications and traced it to use cases.
• Management of patient profile transfer (PPT) reports created by data team by verifying the associated data.
• Analyzed corporate healthcare business processes to develop customized solutions.
• Coordinated User Acceptance Testing (UAT).
• Wrote queries and developed reports for various levels of data management by using SQL and Excel.
• Provided reporting to management via Excel reports of workload and work completion on daily, weekly, and monthly bases.

Environment: Windows, MS Excel, SQL, UML, Rational Unified Process.