Professional Summary:

• Three years Business Analyst experience.
• Three years Project Management experience.
• Three years Enterprise Document Management experience.
• Five years managerial experience.
• Eight years GUI/web development experience.
• 12 years interface design and technical production of Intranet and Internet sites for both corporate and education environments.
• 13 years training of educational staff
• 26 years of Mac and Windows O/S, hardware and networking experience.
• 27 years well-developed communication and system design skills.

Current Professional Accomplishments:

• Business Analyst responsibilities
• Project Management responsibilities
• Effective implementation of Requirement Management, Change Control Management, Defect Prevention Management, Release management and Project Management tasks throughout the project life cycle PLC .
• Effective understanding and application of BABOK 3.0 Business Analyst Book of Knowledge .
• Thorough understanding of the Software Development Life Cycle SDLC and their variants employed best practices in project management and business requirements gathering.
• Developed a wide variety of BRD's Business Requirements Document :
• Technical
• Auto
• Motorcycle
• Renters
• Liability
• Fraud
• Credit Card
• Logistics
• Data Security
• Warranty
• Retail Back-of-House
• Developed, executed and managed server systems.
• Developed, launched and managed Business Performance Dashboards.
• Developed, launched and managed more than 60 Wikis.
• Successfully brought Corda and Joomla systems to Worldwide Business Intelligence/Apple.
• Focal point for Corda within Apple.
• Gave a face and look to Wikis, Corda and Dashboards.
• SME Subject Matter Expert for JAMA within product implementation team.

Technical Summary:

• Document/Project Management Tools: JAMA, SharePoint, and AtTask
• Application Office Tools: Excel, Word, PowerPoint, Access, Pages, Numbers, and Notes.
• Development Tools: Domo/CenterView and PopChart, Joomla, Dreamweaver, Adobe GoLive 3.0, NetObjects Fusion, FrontPage 98, 2000, 2002, 2003, Macromedia HomeSite 4.x and 5.x, and Claris Homepage -- HTML, CSS, DHTML, ASP, JavaScript, Java and CFHTML
• Graphic Tools: Photoshop, Illustrator, Premiere, PageMaker, ImageReady, ImageStyler, Acrobat Pro, After Effects, Fireworks 2, Flash 3, Director and Quark Xpress
• Operating Systems: Macintosh OS 10.x, and 10.x server, 9.x, Windows 7, 2003, 2000, ME, XP, NT, 95

Professional Work Experience

Confidential

Senior Business Analyst

• Responsible for eliciting all pre-project brief requirements from project sponsor s
• Responsible for multiple simultaneous projects per release cycles across lines of business LOB .
• Responsible for all PM and BA functions relating to conducted Joint Application Development JAD sessions with stakeholders and SME's throughout project lifecycle for Auto, Motorcycle and Specialty lines of insurance.
• Developed user/business/functional requirements. Created vision, scope, and use case documentation, including process flow, basic flow and service flow diagrams.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Worked with multiple teams to identify and resolve defects including any change requests brought about by research.
• Excellent verbal and written communication skills along with the ability to interact professionally with a diverse group, technical and non-technical, subject matter experts executives SME , executive sponsors, managers, developers, end user communities.
• Developed and implemented full revision of departmental SharePoint site including development of SOP documentation.

Confidential

Business Analyst

• Responsible for all PM and BA functions relating to JAD Joint Application Development sessions with stakeholders and SME's, and Executive Sponsors throughout project lifecycle.
• Excellent verbal and written communication skills along with the ability to interact professionally with a diverse group, technical and non-technical, SME, executives sponsors, managers, developers, end user communities.
• Independent and proactive thinker
• Analyzed informational needs and functional requirements and delivery of the following artifacts as needed:
• BRD's Business Requirements Documentation
• Use Cases
• GUI, Screen and Interface designs
• UAT User Acceptance Testing
• Ability to work with Technical and non-technical teams to synthesis customer requirements into technical requirements.
• Proficient in the use of AtTask Project management software.

Confidential

Graphical User Interface Engineer

• Design and Development of Business Performance Matrix Dashboards
• Corda CenterView system administrator
• Managed integration of Apple Connect with Corda
• Managed White listing of servers for VPN access
• Managed mobile integration
• Managed multiple server environment
• Support and Management of multiple Joomla CMS sites
• Conducted frequent training via WebEx and 1:1
• Managed multiple server environment
• Developed UI for all factory sites
• Provided a broad range of customer and team training and support globally
• Performed regular QA and test script creation
• Designed dynamic GUI navigation solutions for multiple applications
• Ability to work with Technical and non-technical teams to synthesis customer requirements into technical solutions.

Independent Consultant

Confidential

• Designed and developed new district website using ASP, Java along with Access for the short-term database solution. Currently transitioning to SQL 2000
• Supported K-12 schools on creation and development of individual school websites.
• Managed Enterprise Document Management system Xerox as well as training and support
• Oversaw planning, implementation and installation of an entire new web server solution
• Managed Windows 2000, 2003 and IIS servers for multiple sites
• Developed back end support for faculty and staff for district website management
• Developed Teacher Web Portal to extend the classroom beyond the campus
• Involved in the development and creation of eLocker student portal based on the No Child Left Behind Federal legislation of 2004

Confidential

• Designed and developed site using ASP, Java along with Access.
• Integrated District Teacher Portal into site
• Developed back end utilities so faculty can update site without need for coding knowledge
• Created Policy and Procedures section on site where administration, faculty, parents and students can turn to for up to date school regulations.

Confidential

• Designed and developed site using HTML and Java script.
• Sport, school events calendars
• Parent and student resources
• Created Policy and Procedures section on site where administration, faculty, parents and students can turn to for up to date school regulations.

Confidential

• Designed and developed site using HTML and BSD with PayPal integration

Confidential

Webmaster

• Reported directly to the Director of Ecom unit
• Site was built using ASP, Java, SQL
• Worked directly with regional and international Marketing units to ensure content was meeting client needs
• Oversaw multiple server networks both onsite and offsite 2000, IIS and SQL
• Managed group within Ecom unit programmer, database developer, graphic designer

Confidential

Webmaster

• Reported directly to Information Technology Director
• Responsible for the daily operation of the corporate Internet using HTML, DHTML, JavaScript.
• Responsible for the design, development, and support of a 450 user global Intranet.
• Worked directly with the Sales and Public Relation directors relating to content for Internet.
• Managed Enterprise Document Management system Xerox .
• Training and orientation of new employees on the Document Management System.
• Co-Supported trouble shooting of PC Macintosh hardware related to Internet and Intranet.

Confidential

Online Services Webmaster

• Designed, developed a global Intranet using HTML, DHTML, JavaScript, CFHTML. 15,000 Users
• Designed, development and content management of four new Intranets
• Managed NT, IIS, ICQ Server, and ColdFusion Server.
• Supported Enterprise Document Management system ISO 9001 .
• Co-supported weekly national and International department meetings to discuss plans for site enhancements.

Confidential

Intranet Webmaster

• Designed, developed, and maintained global Intranet using HTML, DHTML, JavaScript, and Java. 740 User
• Responsible for selection and implementation of an Intranet search engine Alta Vista .
• Conducted monthly training and new hire orientation.
• Held monthly departmental meetings to discuss plans for departmental information deployment.
• Supported Enterprise Document Management system ISO 9001 .
• Involved in development and deployment of a corporate E-commerce project.
• Responsible for research, deployment and training of new software and hardware for continued growth of a dynamic Intranet.

Confidential

Macintosh Support Engineering

• Trouble shooting analyst for technical support, and R D: developed solutions, procedures, and techniques for implementation.
• Responsible for design, implementation and maintenance of department Intranet site.
• Responsible for implementation of ColorSync and Macintosh OS logo certification.
• Responsible for developing vendor relations for hardware and software certification in Macintosh market.
• Conducted inter-departmental training on Macintosh including development of sales and marketing support.
• Performed consumer education, and technical support for computer professionals at business, and consumer trade show exhibitions.

confidential

Owner

• Technical support and servicing of Macintosh hardware
• Performed installation and training of AppleTalk networks
• Reseller of PC hardware
• Conducted teacher-training seminars on Macintosh and PC multimedia, hardware, and software.
• Developed support service for in-house, and on - site repair programs.
• Developed hands on computer application training for children from fourth through sixth grades.
• Promoted and developed sales and marketing strategies.

confidential

Government Educational Division, Client Support Representative

• Technical servicing, customer education, and sales marketing support on Macintosh.
• Developed methods and procedures for drastic reduction in installation time and customer training needs.
• Analysis and evaluation of internal operations lending themselves towards better servicing of client needs.
• Special consultant to the Long Beach Unified School District for the selection and training of technical support personnel: developed solutions, procedures, and techniques for implementation.