SUMMARY

• 8 years of Business Analysis experience in Banking, Retail and Customer Facing applications with extensive knowledge in Banking Competency, Payment Systems, Interchange Fee, Reg Z, Dodd Frank and SCRA.
• Adept at process modeling using UML, Flow Charts, Task Diagrams, Sequence, Activity Diagrams and Use Cases
• Exceptional Documentation Skills in writing use cases as well as in creating Use Case diagrams, Activity diagrams, State diagrams based on UMLMethodology and business process flow diagrams using MS Visio and Enterprise Architect.
• Extensive Knowledge of Software Development Life Cycle SDLC including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process RUP , AGILE.
• Expertise with Business Process Modeling Notation BPMN specifications to make better understand businesses.
• Experience in implementing Master Data Management and Reference Data Managementsolutions.
• Defining Test Cases, Threat Models, Security Policies, Risk Assessment Reports, Security Training Awareness RDBMS Concepts, expert inUser Acceptance Testing UAT
• Expert in Effort Estimation, Project Planning, Reporting and Defect Management in capacity of Business Analyst lead and Quality Assurance lead.
• Proficient inpreparing Test Plans, designing Test Scenarios and formulating Testing Strategies.
• Rich experiencein working withHP Quality Center QC /ALM as Test, Defect Management and Reporting Tool.
• Excellent team player with ability to think analytically and troubleshoot issues.

TECHNICAL SKILLS

Business Tools: Rational Requisite-Pro, iRise, ALM 11

Data-Modeling Tools: Enterprise Architect, MS Visio, Erwin

Office Tools: Office Suite, MS Excel, SharePoint, InfoPath

Databases: Oracle 10g, Oracle SQL Developer Suite, SAP HANA

QA Tools: ALM, QC 10

Technologies: TSYS, LiveLink, SVN

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst Lead

• Moderate and administer loyalty solutions program through various in-house monitoring portals
• Assess business needs and enhancement requests and deliver optimal solutions
• Work with development team based out of Chennai, India to ensure adequate information for implementation is available
• Operate as the scrum master for daily scrums, monthly sprint planning and AGILE Retrospective meetings
• Responsible for all business requests for Promotion Manager all promo management moderated using the tool
• Moderate QA environment of Promotion Manager and Catalog Management portal
• Responsible for documenting and maintaining trace matrix and test plan for monthly sprints
• Collaborate testing effort with UAT team to ensure code readiness for deployment
• Identify and prioritize critical fixes and enhancements as part of daily routine

Confidential

• Worked with Legal team to implementDodd Frank disclosures for adverse action and risk based pricing notifications
• Addressed system gaps to ensure adverse action communication utilizes the centralized adverse action/Risk factor table

Confidential

• Attended impact matrix walkthroughs and provided block level signoff
• ProvidedWEM work estimation model inputs/LOEs
• Prepared traceability matrices
• Requirements elicitation
• Prepared design, functional documents
• Conducted design sessions and Functional review sessions with business team and IT team for func-spec signoffs
• Reviewed test plan and test scenarios and provided signoff to QA team
• Reviewed tech spec, codes and providing feedback to development team

Environment: Microsoft Office Suite,iRise, Oracle SQL Developer, ALM 11,Snagit 11.0, NX Client Linux

Confidential

Sr. Business Analyst

• Acted as a shared resource between various blocks within 1-800-Flowers.
• Involved in couple of crucial projects MBPRequirements and PCI Compliance Audit Requirements

Multi Brand Portal MBP Project:

• Attended design discussion meetings
• Created High-Level Business Requirement Document
• Analyzed and prioritized business requirements to identify the must have and nice to have features for the UI portal

PCI Compliance Project:

• High level discussions with various stake-holders
• Created numerous cross-functional diagrams to present the gaps in credit card masking
• Created gap documentation to aid Tokenization project for masking the credit card number

Most Valued Customer Project:

• Documented initial high-level proposal document
• Worked with Technical lead to create a functional spec to detail the algorithm of the customer ranking
• Recommended good-better-best valuation of a customer to credit with purchases

Master Data Management MDM Project:

• Involved with validating and testing user accounts and validating the suspect and collapsed data.
• Created dummy accounts to validate against the back-end and the front-end data.

Environment: Java J2EE, Microsoft Office Suite, Oracle 10g suite, IBM Master Data Management, HP Quality Center, Snagit 10.0

Confidential

Business Analyst Lead

• Worked with the partner specific Digital Marketing teams to create the UI Design for the web-based apply channels.
• Responsible for documenting the business requirements and mock-ups for the new web based apply channels.
• Delivered a reference data RDM solution to consolidate all apply channel data implemented as part of the new country code gathering process.
• As part of the Solutions Delivery Team, I am involved in various other projects involving collections, fraud and compliance
• As part of this project designed the threat model and existing risks to the organization.
• Also worked on Fraud Management Console project to build a rules engine to determine the risk of customer transactions in support of all Barclaycard customer support channels
• As part of the S-A-P project, I designed the alerts functionality and worked with Epsilon to scope the functionality. A cost benefit analysis was done to leverage this feature
• Involved in Skip-A-Pay project that provides the customer to skip a payment from a billing month. I was primarily involved in creating the detailed business requirements for review with the technical team
• Also heavily involved in design discussions with the business team to leverage this feature
• Held discussions on Annual Fee billing scenarios with segment heads to provide a fair credit approach to all customers of Barclaycard.
• Working with the various customer channels to understand and design the integration of the rules engine
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Part of a corporate defined Internal Process Improvement Team IPIT that formulated steps to improve the implementation of projects.

Environment: Microsoft Office Suite, Oracle 10g suite, Adobe Photoshop, Snagit 10.0