SUMMARY

• Over 8 years of professional experience as a Business Analyst, worked extensively in Finance, Accounts Payable, Banking and Federal large - scale implementation projects.
• Diverse experience as a Business Analyst for complex software projects through all stages of the Software Development Life Cycle, Business Analysis and Interaction Design with emphasis on Business Analysis, Gap Analysis and Quality Assurance of application software and product testing
• Expertise in Business Systems Analysis and Requirements Management
• Direct responsibilities include experience with requirements gathering, planning, organizing, and Change Management
• Experience in all phases of Software Development Life Cycle (SDLC) aspects including Requirements Analysis, Design, Development, Testing and Deployment
• Experience in developing and writing functional business requirement and process flows
• Experience in conducting JAD sessions and user interviews for project definition involving analyzing requirements, creating prototypes, user interface
• Used MS Visio for process modelling and business process flow diagrams
• Experience with User Acceptance Testing (UAT) & release skill sets
• Proficient in developing Use Case diagrams, Sequence Diagrams and Activity Diagrams based on UML methodology using MS Visio
• Able to learn new business areas and new applications on-the-job
• Strong analytical, problem- solving and communication skills
• Demonstrated analytical skill, technical knowledge and practical application of information security at a business and technical level
• Function well in a team environment while being self-motivated to work effectively without supervision.
• Excellent organizational, interpersonal, and communication skills with flexibility to adjust to changes.
• Sound knowledge of Research Techniques, Methods and Procedures.
• In-depth knowledge of Systems analysis, development, planning and documentation methods and standards.
• Excellent problem-solving and analytical skills and ability to manage multiple priorities in a fast paced environment.
• Ability to support planning meetings, and overall coordination of project management activities
• Excellent presentation skills in preparing contingency plans, review logs, forecasting and planning work schedules with excellent comfort level in using Microsoft Project
• Proficient in Microsoft Office Suite-word, power point, excel, and Visio

TECHNICAL SKILLS

Front-End Tools: MS Office (MS Word, MS PowerPoint, Outlook Express) and MS Visio.

Business Skills: Requirements Gathering, Conducting JAD Sessions, Use Case & Use Case Narration Creation, Multiple Cross-Team Involvement, Coordinate UAT and Preparing Training Materials.

Packages: MS Visio, and MS Project

ERP Application: SAP AP Module

Methods: Agile Methodology and Waterfall RAD Methodology

Team Skills: Coordinating, Facilitating, Project Tracking, Summarizing and Reporting.

PROFESSIONAL EXPERIENCE

Confidential, River Dale, MD

Sr. Business Analyst

Responsibilities:

• Involved in interacting and analyzing the Legacy System with Security team to understand the Business Process and As Is business
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system
• Interacted with the “End-Users” by interviewing them, by preparing appropriate questionnaire to better understand end-user needs and the business process
• Interacted with Subject Matter Experts through JAD sessions to gather Business Requirements to be converted to the Functional Requirements Specification Document for designing the new system
• Responsible for creating Use Case Narratives derived from the Business requirements
• Conducted reviews with the SMEs to obtain sign off on requirements
• Actively involved in walkthroughs and meetings with development team to discuss project related issues
• Involved in drafting System and Business Process Rules for different components of the system
• Interacted with the Integration and Testing team to ensure the testers understand the requirements
• Responsible for creating Test Plans & Test Scripts and execute them
• Acted as a point person for the business to help them conduct the UAT Testing
• Also participated in Performance Testing to help Development Team analyze the system performance
• Provided feedback to the Development team to facilitate modifications necessary to meet business requirements
• Worked on identifying training areas for specific groups for complicated processes
• Worked on preparing Training Material and user guides for the users and the support/ sustain team for the application
• Identify and coordinate within other project managers and implement schedule deadlines as appropriate for the project delivery

Environment: Agile, UML, MS Visio, MS Excel, MS Word, MS PowerPoint MS Office.

Confidential, Stamford, CT

Sr. Business Analyst

Responsibilities:

• Worked with different business users to develop Vision Document and Business Requirement Specifications and gathered Business and Functional Requirements
• Documented the AS-IS Business Workflow adhering to UML standards
• Participated in JAD Sessions for gathering requirements from SME’s. Played the role of a Facilitator in the JAD session
• Documented Meeting Minutes from the JAD Session as well as responsible for getting a sign-off on them from the JAD participants
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO
• Created Use Case Diagrams using MS VISIO in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases
• Managed all the requirements and making requirements available to all team members
• Wrote Test Cases and walked the QA team through the Test Cases to make sure they understood them properly
• Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level
• Prepared Business Process Models that presented modeling of all the activities carried on by the business from the conceptual to procedural level
• Effectively utilized prototypes to demonstrate and verify the behavior of the system
• On a regular basis communicated and interacted with the users, project manager and development teams during various stages of the product life cycle to make sure everyone was on the same lines
• Maintained documents for change request and implemented procedures for testing changes
• Interacted with technical team in letting them to make a better navigational plan for the project flow that makes a better user interactivity for the application
• Signed off on progress and completion reports which were then submitted to project management on a weekly basis

Environment: SAP, Windows 7, HP Quality Center, VM

Confidential, Glen Mills, PA

Business Analyst

Responsibilities:

• Interacted closely with the Subject Matter Experts (SME) for the functional requirements gathering
• Facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit business requirements relative to proposed functionality and created Functional and Non-functional requirements
• Worked closely with the development team to clarify and understand functionality, resolve issues and provided feedback from the UML diagrams
• Analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans and delivered system documents, processes diagram.
• Defined business processes, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.
• Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, ran all status meetings and compiled various reports
• Communicated with Business Stakeholders for Requirement Gathering
• Used SDLC and Agile Methodology for the project
• Used MS-Visio to draw Sequence and Activity Diagrams
• Wrote the Vision and Scope of the Project
• Performed GAP analysis of As-Is and To-Be System
• Performed UAT manually till user satisfaction
• Created Summary Use Cases for next phase of Forward Engineering
• Extensive use of UML to draw Business Process Flow, Use Cases Modeling, Sequence, Sequential Diagram and Activity Diagrams
• Assisted the business partner in preparing UAT plan/scripts and assured project manager has taken steps for alignment of Operational Quality Checklist
• Wrote Test Cases, performed unit testing and integration testing.
• Worked as a Liaison between Stakeholders and IT department to fill the Gap by Using Simple UML Diagrams

Environment: CCH, Agile, SDLC, UML, MS Excel (Excel-Macros, Excel V-Look Ups, Excel Pivot Tables), MS Word, MS PowerPoint, MS Office

Confidential

Business Analyst

Responsibilities:

• Liaison between the client and user to support client’s data analysis and reporting needs
• Proficient in discussing projects with the clients from both a business and technical aspects
• Identified the areas of dissatisfaction with the existing products and services, thereby provided suggestions for improvement
• Conducted weekly meetings with the clients and internal teams to formulate priorities and determine solutions both automated and manual
• Translated customer/clients’ needs into new features and new services
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS.
• Conducted user interviews, understood and articulated business requirements and further converted requirements into technical specifications
• Responsible for translating Business Requirement Documents into functional specifications and test plans.
• Closely coordinated with both users and developers for arriving at mutually acceptable solutions
• Created documents of the use cases and created the use case, activity, logical, component and deployment diagrams using MS Visio to communicate clearly with the development teams
• To better define the rationale for the new process compiled Vision and Scope documents. Prepared reports for process improvements and trend analysis
• Responsible for Risk Analysis to detect the risks associated with the development of the new system.
• Additionally, formulated a Mitigation Plan to remove or reduce risks of high severity and one that would have major financial impacts
• Played a pivotal role in conducting Functional testing, Regression testing, Integration testing, and UAT (User Acceptance Testing)
• Responsible for creating and updating all documentation for the project, which required interacting with all concerned departments on a regular basis.
• Reviewed integration test plan for integration between modules
• Conducted Defect Validation using QC to screen the illegitimate defects raised by the QA and UAT teams before hitting Development
• Helped developers while they are preparing unit test cases and while preparing test plan
• Documented workflow, Designed UI and results of business analysis and obtained sign-off from client on specifications
• Created UAT/QA test plans, strong manual, functional, system and regression testing in an agile development environment
• Lead requirements review sessions of requirements with end-users, created process flowcharts for reference data, financial instruments data attributes
• Interacted with various members at the management level to understand business decision and analysis needs in order to generate appropriate and relevant data analysis reports.
• Extensively worked with Quality Analysts to make sure that the functionality meets requirements

Environment: UML, MS Visio, MS Office

Confidential

Financial Analyst

Responsibilities:

• Responsible to Study, transition the USA (On-Shore) standard Accounts payable processes and establish them at INDIA (Off-Shore) support center
• Handled various AP process documentations and setup in-house knowledge repository
• SPOC between On-Shore and Off-Shore for certain key AP Processes (reconciliation, Vendor management, Invoice)
• Prepared the process documentation & knowledge transferred to the team once back to India
• Manage and distribute the work load in the team, measure productivity, Service Quality check, handling escalations and appreciation
• Prepare and present Service KPI, Tracker, DPR’s and MIS reports to the management and clients on timely basis
• Strictly ensure the processes are as per ‘Sarbanes - Oxley compliance’ (SOX) and make sure they are documented and archived properly for future audit purpose
• Support to Finance and control teams to clear the roadblocks in the Invoice to Payment process
• Participate in regular Finance meetings to keep posted and updated with all issues relating to A/P
• Brainstorm sessions and review opportunities for the optimization of assigned work and process improvement
• Identify the potential invoices which are not accounted through Optima and ensure process is successful and complete
• Conduct business conference calls to ensure smooth invoice to payment workflow in case of any system issues
• Liaise with both internal and external clients to resolve outstanding issues and escalations
• Timely update management and clients on Service KPIs, Process Optimizations and improvements
• Optimized processes based on realization to ensure smooth workflow
• Prepared timesheets, conducted refresher training for team members and facilitated cross training
• Handle Employee Claims payment through CONCUR web-based application
• Improvised the process and did a project where in the accuracy of the process was increased to a great extent, which was recognized by the client and management and was awarded for the same. Which was exceeding the client expectations
• Remote transitioned few other minor processes from onshore and stabilised the same successfully
• Being the certified Process documentation specialist from our team has taken the responsibility of preparation and updating all the process manuals on regular intervals as the guidelines
• Handled a AP team of 10 without any hassles, where Management was more than happy and gave me more responsibility, where I had taken up the Vendor Maintenance team and played an active part in helping the team to mitigate client escalations and maintain TAT
• Prepared timesheets, conducted refresher training for team members and facilitated cross training
• Highlight the issues wherever onshore/business help required on timeliness manner
• Co-ordinate with vendors and clients at regular intervals
• Maintain and SOP’s on the regular basis
• Maintained and filed the necessary accounting statements, reconciliation, revaluation and audit reports, as required by SOX regulations

Environment: Microsoft Office, SAP, Concur

Confidential

Financial Executive

Responsibilities:

• Processing of core accounting transactions under US Finance Operations
• Processing of invoices of various vendors
• Performs Quality Check for the work delivered by fellow team members, identifying & analyzing painful areas
• Updating of Standard Operation Procedure (SOP) on regular basis, conducting training sessions to fellow team members to bridge process gaps amongst team members
• Identifying invoices which doesn’t get accounted through payment and ensure get accounted
• Processing of all accounting transactions and issuance of checks, payments
• Preparation of metrics reports for vendors, invoice status and duplicate audit reports
• Reconciliation of monthly statements of Bank A/C and transaction summary
• Preparation of MIS reports in Financial operations

Environment: Microsoft Office, SAP