SUMMARY

Results-oriented Business Process Management Analyst recognized for continually improving processes, productivity, and communication. Experienced at creating integrated business processes leveraging content management tools and standard business process methodologies. Known for taking initiative and driving progress through attention to detail and follow-through. Flexible in environments with changing priorities, ambiguity, and frequent obstacles.

TECHNICAL SKILLS

• Web: Internet, Intranet, HTML, XML, Filenet Web Services Library, Dreamweaver, Vignette Management Console SPI , J.P. Morgan Chase / Battelle Memorial Institute internal content management systems CMS
• Life cycle Methodologies: LBMS-Platinum, Summit D, Delivery Process internal to J.P. Morgan Chase
• TIBCO Software: Nimbus: Business process discovery and analysis to help drive business process initiatives
• Microsoft Office: Excel, PowerPoint, Project, Word, FrontPage, OneNote, SharePoint, Visio

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

• Facilitated workshops for subject matter experts SMEs and stakeholders to work collaboratively to define and document current processes, and to ensure each process was compliant with local, state, and federal regulations. Identified inconsistent procedures across regions and documented gaps.
• Analyzed, documented, and edited procedures to communicate clearly and effectively the corporate standards.
• Diagrammed each process to document, clarify, update, integrate, and/or streamline processes for over 650 procedures. Connected processes across functions and topic areas.
• Contributed to the business and technical requirements, selection, and implementation of a process management tool.
• Documented internal processes, checklists, and style guides for using Nimbus to deliver and to maintain all corporate procedures in a consistent manner, as well as retiring the old content and two old systems. This ensured a seamless transition for staff.

OPERATIONAL SUPPORT SERVICES

Confidential

• Managed the authoring tool that housed all of the procedure content, master versions of supporting information, procedure timelines, and web links. Served as the primary contact for all technology issues.
• Managed the status of the department's work and internal documents within SharePoint.
• Supported team by conducting critical reviews of procedures before publication to ensure clarity and completeness.
• Wrote, clarified, and updated internal procedures, templates, and checklists to reflect current processes and to improve communication. Trained peers on internal authoring tool Standard-Based Management System to provide a knowledge base across internal team. This led to better collaboration among team members, especially during hand-offs. The most significant modification was reducing a 2-day process to one hour with the same result.
• Developed standards for documenting material to deliver content in a consistent format. Conducted content audits within all areas of the internal tool to ensure consistent terminology across procedures and accuracy of materials. This resulted in providing reliable information to staff and improving user satisfaction.

Confidential

CENTRAL TECHNOLOGY and OPERATIONS

Technology Project Analyst,

• Analyzed current usage on document storage sites QuickPlace . Contacted current site owners to remove obsolete sites or to update contact information. Resulted in deleting 48 of the sites saving 38,500 per month and gaining valuable server space.
• Validated all Project Management Office PMO tools and processes documentation, and updated as required. Enabled new managers to learn what was required and to acclimate to the line of business expectations.
• Standardized the Project Delivery Framework PDF across four lines of business. Encouraged agreement for commonality of all deliverables, policies, and templates. Maintained life-cycle information on one website.
• Participated in UAT for CMS technology portal and documented defects.
• Developed new web pages and updated two enterprise systems websites daily to ensure accurate and timely information for users. Used content management tools to publish requirements, project statuses, current events, and organization changes to keep teams, management, and clients informed.

Confidential

• Consolidated resource capacity planning information for all major technology merger projects to distribute resources appropriately based on project priority. Reported on key project information and status, and provided a holistic view of resource allocation across all technology projects and corporate initiatives.
• Facilitated project plan reviews / action items to help eliminate project risk. Ensured all tasks were completed on time, across six states, and with no customer impact.
• Ensured the project information repository CPro functioned as designed by performing user acceptance testing UAT before implementation.

IMPLEMENTATION SERVICES GROUP ISG

Confidential

• Determined gaps between the as-is/to-be systems for the Illinois Conversion, Exceptions and Returns department such as processing times and service level agreements.
• Edited client communications and authored command center implementation reference guides.
• Created and managed the project plan for IL Conversion, Exceptions and Returns. Managed the action items and the issue log to resolution.

CORPORATE ADMINISTRATION

Business Analyst

• Researched, drafted, and maintained the corporate project life-cycle process to deliver projects. Promoted use of a common language for communicating project information across lines of business. Created project deliverable templates and documented activities to perform within each process phase. This included a pre-formatted Microsoft template that included all required activities and deliverables. Examined other lines of businesses' life cycles to align with the corporate process and ensure a smooth transition. Developed training documentation and marketing materials to promote the process.
• Coordinated the content for a new website to request internal services online Request Information Center . Collected data elements from hundreds of forms used to request services. Consulted with each service area to ensure the data requested was still valid. Wrote requirements and tested the website.
• Tested the project document repository Project Information Center and documented defects.
• Composed detailed procedures and workflows to enhance department processes. Interviewed process owners and analyzed processes to promote effective operations through improvement, simplification, or discontinuance.
• Managed the action items and issue log through to resolution for Technology One Alliance and Technology Procurement projects.