SUMMARY

• Business Analyst with 8+ years of industry experience in the areas of Business Analysis, Business Process Modeling, Process Improvement, Requirements Gathering, Design, Development, Quality Assurance Testing, User Acceptance Testing (UAT) &Training.
• Good domain knowledge and work experience in Retail Banking, and Mortgage, e - commerce, and Financial services.
• Analyzed and synthesized results from Joint Application Development (JAD) session proposed alternative tasks and transform those into Business Requirement Document (BRD),
• Acute understanding of the Software Development Life Cycle (SDLC) and their Variant;
• Strong experience working in Software Development Life Cycle using various methodologies including RUP, Agile, Waterfall, and other client specific internal methodologies.
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions.
• Developing Use Cases, conducting Gap Analysis and Impact Analysis.
• Expert in using industry standards to uncover the client requirements and identifying the system requirements by creating Use Case Models, Data Flow Models.
• Used MS office Suite extensively which includes MS Word, MS Excel, MS Access, MS Project for project documentation and analysis reports.
• Experience in Risk Analysis & Risk Management for product life cycle and in process of implementing document.
• Good level of understanding in Loan Origination in product life cycle.
• Experience in using Toad Oracle Database for comparison Key Data for exception and enhancement.
• Adept in modeling Business Process and writing and executing User Acceptance Testing and QA test cases for the same.
• Involve in Product data management (PDM) is the use of software or other tools to track and control data related to a particular product.
• Experience in using product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from its conception through design and development.
• Used RUP and SDLC methodology, and managed the iterative cycles through an effective project plan created using MS Project.
• Skilled in performing business processes, identifying risks, impact analysis, UML modeling, sequence, & activity diagrams using Rational Rose & Microsoft Visio.
• Effectively monitored the Defect Tracking process in the functional, intrfegration and regression test phases of the project.
• Documented Test Plans, tests cases, test data, and experienced results for the User Acceptance Testing (UAT). Familiar with database testing using Toad Oracle.
• Proven communication and exceptional people skills helped being a liaison between clients, SME’s, programmers and end users.
• Experience in developing mock-up screens and wire frames.
• Good expertise in creating Test Cases on the basis of product features, client requirements and technical documents. Developed, executed and maintained Test Scripts. Reviewed and documented system Test Plans.
• Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing (UAT) &Training.

TECHNICAL SKILLS

Requirements Gathering Tools: Rational Requisite Pro

Modeling & Designing Tools: MS Visio, Rational Rose 6.0

Testing Tools: Win Runner, Load Runner, Hogan, Test Director, Quick Test Pro (QTP)

Languages: HTML, Java, SQL, XML, UML, P2P, DDL, PLM, PDM C++

SDLC Methodologies: RUP, Waterfall, Agile Scrum

Operating Systems: UNIX (HP, Solaris8.0), Linux, Windows XP/NT, VISTA

Database: Oracle 8i/9i, DB2, SQL Server 2000/ 2003,2008,MS Access, Data Warehousing

MS Office: Share point, Excel, Word, Access, Outlook, PowerPoint

Utilities: MS Office, FrontPage, Adobe Capative, SOA

PROFESSIONAL EXPERIENCE

Confidential, California

Business Analyst

Responsibilities:

• Obtained a detailed knowledge of business process involved in the project environment.
• Established the scope of reporting functionality of the project, and worked with developers to provide business reports to the strategic advisory panel.
• Involve in Loan Data Integrity Center (LDIC) database for enhancement & Tracking defect & Daily Exceptions Quality.
• Worked with the Stakeholders, Project Manager & senior SQA (Software Quality Assurance) Analysts in defining, documenting the business needs and Business Process flows.
• Performing Data Analysis within LDIC Database to track daily Exceptions & bugs by testing on Front end & Backend.
• Acted as a liaison between business users and system development team during development process.
• Experience in using database systems for Loan Center for daily sampling & various exceptions.
• Conducted Training Sessions to familiarize users with system & Performed GAP analysis to identify enhancements to the existing system.
• Generated reports for the stakeholders using Toad Oracle SQL queries.
• Involve in using Zira for open ticket & tracking ticket & deals with multiple issues related to System Requirement for Loan Data Integrity Center (LDIC) within Dashboard.
• Effectively monitored the Defect Tracking process in the functional, integration and System Integration Testing (SIT) phases of the project.
• Performed manual functional testing of the Graphic User Interface and provided timely inputs to the development on the process flow.
• Performed manual tests as part of the Integration and User Acceptance Testing.
• Involve in using ZIRA to resolve issue & Enhancement for testing on UAT and Production Support.
• Worked closely with Developer & testing team to perform System Integrity Testing (SIT) & User Acceptance System (UAT).

Environment: MS Office Tools, Toad Oracle Database, MS Visio, MS Project, Data Warehousing, Share point, ZIRA, SOA, Rational Rose UML, P2P, Basel II, MS Visio, Windows 2000.

Confidential, Cranston, Rhode Island

Business Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the Business process owners & stakeholders for implementing the OBIEE reporting tool.
• Create documentation for business unit for tracking issue and helping for implementing new Data Base system also Data Warehouse and Data Management by using OBIEE tool, for Front back office.
• Write detailed requirement for System Enhancement and making high level concept diagrams for procurement.
• Using Product Life Cycle for implementing System requirement for Data Warehouse and Data Management and State Diagrams bases on UML methodology and process flow diagrams.
• Involve in using Story Board for Enterprise Analysis Phase, for creating the Business Case.
• Experience in creating blueprint of the system, Database team in designing the database and maintaining the proper ER relationship.
• Involve in Risk Analysis & Risk Management for creating and implementing documentation for technical team by supporting and also Designs systems and programs to meet complex business needs.
• Implemented agile methodology for running the whole product life cycle in project.
• Good knowledge on Basel II standards set forth for managing Data Warehouse and Data Management for Good communication and interpersonal skills with the ability to work in and support a team-oriented atmosphere.
• Involve in Requirement Specification for Operational Risk Management Data Warehouse (ORMDW).
• Good understanding of Operational Risk Management - Data Warehouse & Data Management under Basel II and Solution Approach.
• Participated in GAP analysis around the identification of business rules and system process flows, user administration, requirements and assumptions.
• Creating Conceptual System Diagram for implementation new system in Data Warehouse & Data Management for Data Collaboration and Transmission.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Worked actively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Helping to Build new Oracle ERP data Warehouse on standalone infrastructure ( see Design Option for further information).
• Assisted the development manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plan accordingly.
• Performed manual tests as part of the System Integration Testing and User Acceptance Testing by using SQL.

Environment: MS Office Tools, PL SQL Server 2005, Irise, MS Visio, MS Project, Data Warehousing, Share point, OBIEE, SOA, RequisitePro, Rational Rose UML, RUP, P2P, Basel II, MS Visio, Windows 2000.

Confidential, Pittsburgh, Pennsylvania

Business Analyst

Responsibilities:

• Interviewed business experts to elicit key information regarding processes and congruence with company policies..
• Write Detailed Business requirements documents (BRD) and assessment of current System for Mobile Banking management processes for front, middle and back office reference data, data attributes and security master database.
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Create documentation that captures requirements, validation, business, technical and design aspects including logical flow of the system/business through use case documentation.
• Expertise in the role of scrum master, facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts.
• Interacted with the Business Users, Stakeholders and work with Focus group to identify business system needs, obtain sign-off on the Business Requirement documents for Mobile Banking.
• Working in entire lifecycle of a product from its conception through design and development in Mobile Banking.
• Experience in creating blueprint of the system, Database team in designing the database and maintaining the proper ER relationship.
• Involve in Story board for creating and implementing documentation for technical team by supporting and also Designs systems and programs to meet complex business needs.
• Involve in creating SMS ALERTS and implementing documentation for technical team by supporting and also Designs systems and programs to meet complex business needs.
• Used Requisite Pro for the Requirement Documents’ Preparation in Mobile Banking.
• Facilitated requirement gathering sessions (JAD) with the business team and stakeholders to collect the business standards, security and service level requirements.
• Good understanding of Waterfall and AGILE methodology.
• Involved in preparing the mockup screens while eliciting appropriate business requirement specification.
• Developed Use Cases using industry standard UML notation to analyze the business from the user perspective.
• Created Use Case and Functional Specification Document to track approved changes to the system.
• Performed SQL query on databases using SQL server.
• Involved in Onsite/Offshore (Hybrid) Delivery Model, the outsourcing work is distributed between the service provider’s onsite center and the offshore development center.
• Participated in various stages of data mapping and requirement analysis for project needs.
• Involve in using Service-oriented architecture (SOA) is a flexible set of design principles used during various phases of systems development and integration in computing.
• Work closely with the technical teams in and in to ensure that they have a clear understanding of requirements and support them throughout the development process.
• Provide business expertise support to project teams during the implementation of regulatory solutions.
• Co-ordinate with QA team to translate requirements into test plans and tests scripts while overlooking the testing techniques applied.
• Used lotus notes for organizing, facilitating and tracking sign-offs from the business users
• Assisted the testing team in creating User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates.
• Experienced in SQL for preparing and documenting the User Acceptance Testing (UAT) Test cases and conduction the testing to gain confidence on the application.
• Worked closely with the development team to analyze and troubleshoot bugs.

Environment: Oracle, PL Sql, Clear Quest, Rek Trace, Ms Office, Mainframes, Share Point, Lotus Notes, Ms Access, SOA, SAP, PLM, PDM, Reference Data, Windows XP, SnagIT, Congas, Audit Studio, Varicent, Ms Office, HTML,ETL, Data warehouse, OBIEE.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Participate for the creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout the business solution Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Extensive experience in gathering Business and Functional Specification Document (FSD).
• Assists in strategically identifying and developing goals and objectives according to business needs to align with Loan Services and organizational goals.
• Good understanding in Mortgage loan in Origination process.
• Helping in creating Use cases to end users in clearly understanding about loan processing and claim approval.
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements for the new enhancements.
• Extensive experience is using Ariba for good implementation process.
• Good knowledge on Basel II standards set forth for managing credit risk and operational risk for Capital, Good communication and interpersonal skills with the ability to work in and support a team-oriented atmosphere.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business requirement Document (BRD) of Mortgage application.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in team meetings to improve overall implementation process.
• Create documentation for business unit for tracking issue and helping for implementing new Data Base system also Data Warehouse and Data Management by using OBIEE tool, for Front back office.
• Played a key role in Story Board for planning, testing, and implementing system enhancement requests.
• Involved in using bug tracking tools like IRISE, and quality center combining a clean, fast interface for capturing and organizing issues with customizable workflows.
• Extensive experience in using Service-oriented architecture (SOA)
• Using Business and Department metric for business development excellence and drive successful behaviors and to improve process by using technique to walk through the design of a set of metrics.
• Aided the QA team to understand the system and develop effective test plans, by conducting sessions.
• Adopt Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering the requirements for reporting.
• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: MS Office Tools, PL SQL Server 2005, Irise, MS Visio, MS Project, Data Warehousing, OBIEE, Share point,, SOA, RequisitePro, Rational Rose UML, RUP, J2EE, MS Visio, Windows 2000.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project Scope and SDLC methodology.
• Worked with development managers to translate the business requirements into functional requirements (FRD) and non-functional requirements.
• Created use case scenarios and documented work flow & business processes.
• Analyzed business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML models thus defining the Data Process Models
• Developed the activity diagrams, sequence diagrams, and created use cases using UML and AGILE methodology.
• Performed GAP analysis to identify enhancements to the existing system.
• Experience in using Basel II standards set forth for managing credit risk and operational risk for Capital Good communication and interpersonal skills with the ability to work in and support a team-oriented atmosphere.
• Good analytics on Risk Adjusted Return on Capital (RAROC) based upon Basel II standards on comparative basis to calculate ROI.
• Creating Storyboarding to Process Mapping also for Software Implementation Process in Logical Flow.
• Supported the assigned project manager with creating detailed project plans, scheduling and tracking project timelines
• Gathered Business Requirement, after conducting JAD session with business User & other Stakeholder.
• Created the Functional Test plans, Regression Test plans Integration Test plans and User Acceptance Test plans.
• Effectively coordinated with the development team while creating the Technical Design Documents.
• Effectively monitored the Defect Tracking process in the functional, integration and regression test phases of the project.
• Anchored the project integration meetings to identify possible bottlenecks during the integration phase.
• Established the scope of reporting functionality of the project, and worked with developers to provide business reports to the strategic advisory panel.
• Performed manual tests as part of the Integration and User Acceptance Testing.

Environment: Windows 98 / NT, UNIX, Cisco, HTML, Rational Rose, Rational Requisite Pro, Data Warehousing, Clear Quest, PL SQL, MS-Project, MS-Office, WAN, LAN, VoIP, VPN, MPLS, FTP.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Assisted the Project Manager, to prepare the vision and the scope for the project.
• Prepared Business Requirement Document and Functional Requirement Document for the gathered requirements.
• Worked with the Stakeholders, Project Manager and senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting the business needs and Business Process flows.
• Facilitated JAD workshops to identify project objectives and limitations and identification of key performance indicators.
• Used RUP and SDLC methodology, and managed the iterative cycles through an effective project plan created using MS Project.
• Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis and reporting.
• Conducted walkthrough sessions with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Performed feasibility and adaptability study to identify the business critical areas from User perspective
• Documented the Functional Requirements (FRD) and the System Requirements documents.
• Performed Gap analysis by identifying existing technologies and documented the enhancements to meet the end state requirements.
• Worked actively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT) in PL SQL.
• Implemented agile methodology for running the project.
• Analyzed test results and reported necessary corrective actions to the development team. Aided in regression analysis.
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements.

Environment: Ms Office, Mainframes, Share Point, Ms Access, Windows XP, Snag IT, Congas, Audit Studio, Ms Office, HTML,ETL, Data warehouse.

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements.
• Extensively worked with Project Manager to determine the current best practices for requirement gathering
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word.
• Created User Requirement Specifications (URS), Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) documents for Supply Chain Management project.
• Conducting JAD workshop for requirement collection from project stakeholder and technical team.
• Conducted various Elicitation technique apart from JAD workshop to gather requirement from stakeholder for Supply chain management.
• Created complex stored procedures using SQL with multiple table joins and comprehended and isolated areas problems.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process.
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.
• Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases
• Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT).
• Conducted GUI testing, Functional Testing, Integration Testing, Performance and User Acceptance Testing on the application.
• Extensively worked on Mercury Test Director for bug reporting/tracking.
• Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000, SWOT analysis, Clear Case, Clear Quest.