SUMMARY

• 7 years of experience in Business Analysis, Data Analysis, Programming and Testing.
• Exceptional Analysis skills with an ability to transform the needs of the business users into functional/technical requirements.
• Experienced in software development life cycle (SDLC), including analysis, design, development, testing and implementation of software applications.
• Experienced at working with Enterprise Architecture, Development and test teams to ensure that the details of the requirements are fully communicated and understood and accurately implemented in all phases of the system design life cycle.
• Experienced at preparing and maintaining technical documentation to include business requirement documents, use cases, business cases, software requirement specification document.
• Experienced at creating UML diagrams such as use case diagrams, activity and sequence diagrams.
• Experienced in conducting Gap Analysis and Impact Analysis, SWOT analysis, Risk Analysis.
• Experienced in defining Test Plans, Test Casesand preparing Training manuals and Knowledge Transfer manuals.
• Experienced in Rational Unified Process (RUP), Agile and Waterfall development environment.
• Creative and aggressive self - starter with integrative thinking skills, capable of forming and maintaining positive working relationships in internal, independent, and team environments.
• Experienced in conducting JAD sessions with superior organization and presentation skills.
• Excellent communication, analytical and interpersonal skills. Highly organized, detail oriented professional with strong business skills.
• Hands on experience in data analysis with SQL on different databases like Oracle, SQL Server.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experienced in working with enhancements team and taking ownership of user stories and getting it developed and delivered in the stipulated time frame.
• Experienced in working on MISMO (Mortgage Industry Standards Maintenance Organization) changes i.e. from version 2.6 to 3.3 and also in vendor integration for closing documents.

TECHNICAL SKILLS

Requirements Gathering Tools: IBM Rational Requisite Pro

Configuration Management: Microsoft VSS, CVS, IBM Rational Clear Case, SharePoint

SDLC Methods: Agile, RUP, Waterfall

Databases: Oracle 7.3-10g, IBM DB2, Sybase, SQL Server 2000/2005/2008

BI Tools: SSRS, Business Objects, COGNOS, SSIS, Informatica, SSAS

Operating Systems: MS Windows NT/2000/XP, Red Hat LINUX, UNIX, Sun Solaris

Other Tools: Microsoft Project, UAT, ERwin r7.3, TOAD, MS Office, MS FrontPage, Dreamweaver

PROFESSIONAL EXPERIENCE

Confidential, Troy, MI

Business Analyst

Responsibilities:

• To gather/document requirements from the business and the SME's (Subject Matter Experts).
• To thoroughly understand the loan origination, closing and funding procedure and to work with other team members and helping achieve knowledge transfer.
• To schedule meetings, brain storming and other open discussion sessions and document the outcomes helpful in the success of the project.
• To communicate the requirements to the developers so that the new changes being incorporated get transitioned into the system without any mistakes.
• To work along the project manager and create weekly status reports and communicates the same to the stakeholders.
• To facilitate bi-weekly meetings with the vendor in order to exchange the status of the project and to discuss new issues or accomplishments and to document all the proceedings of the meeting.
• To do defect tracking and change management make sure that all the defects are being addressed and fixed.
• To analyze the status of the project and to prepare timelines and make sure that the resources required for the project have been allocated and request the management if any additional resource required.
• To be a part of Functional Testing team in order to validate the changes being incorporated.
• To facilitate the System Testing and Integrated Testing and to work with the testers to document the defects and communicate, back to developers to fix them.
• To facilitate the UAT (User Acceptance Testing) and report the daily findings to the team and the senior management for review and escalate the defects to high/priority level if necessary.
• To work on enhancements suggested by the users post production and get them deployed in the monthly build cycles.

Environment: Loantrac, Mortrac, Toad, Lotus Notes, Agile, UAT, JIRA, MS Office Suite (Word, Excel, Powerpoint), HP Quality Centre, Changepoint

Confidential, Scottsdale, AZ

Business Analyst

Responsibilities:

• Facilitate requirements gathering meetings, document detailed functional requirements (BRDs), walkthrough of documentation, and high level design reviews with cross functional teams.
• Collaborate with line of business and technology teams (including offshore resources) through design, development, testing and post production phases.
• Participate in program design and code walkthroughs, ensuring requirements are met before changes are implemented into production.
• Responsible for the delivery, review, and obtaining approval of technical documents with the appropriate audiences.
• Engage and instruct Associate Readiness on process and procedural changes.
• Interviewed various lines of business to document their process flows. Involved in facilitating group meetings and walkthroughs with senior managers.
• Performed a complete SWOT analysis of the existing goals of the company to report the present standing with respect to competitors with similar leverages and project turnovers.
• Conducted one to one interviews with senior managers of peer companies and clients to gather business requirements and was involved in the documentation of the process.
• Utilized RUP Methodology (Rational Unified Process) to develop process, standards, and procedures.

Environment: Web Logic 11g, IBM DB2 V8.1, MS Visio, UAT, MS Share Point Server, Soap UI,MS Access, MS Office Suite

Confidential, Reading, PA

Business Analyst

Responsibilities:

• Assisted the project managers with the development of project schedules.
• Acted as a liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Elicited requirements for development of the users’ GUI, interfacing with various systems.
• Documented project artifacts such as Stakeholders Analysis, Business Requirement Document (BRD), Functional Requirement Document (FRD), and Test cases.
• Conducted user interviews, JAD sessions, brainstorming and surveys.
• Prepared Business Process Models that depicted modeling of all the activities of the business from the conceptual and procedural level.
• Create Data Flow Diagrams (DFD) to depict the source-to-Target Mapping and Data Lineage Analysis.
• Conductedworkflow,data analysisandGAP analysisto derive requirements for existing systems enhancements.
• Documented UAT Test Scripts, UAT Test Plan and UAT Test Summary Report for the project.
• Participated in UAT testing and responsible for Defect Management.
• Performed Gap Analysis for many of projects based upon necessity of the project.
• Proficient in conducting SWOT analysis and Cost Benefit Analysis.
• Created Business and system Use Cases, System Interface Documents, Business process design, process flow diagrams, Information Mapping Diagrams, Software Design Documents (SDD), Vision, Traceability matrix, Use case diagrams, Activity diagrams.

Environment: Rational Rose, Requisite Pro, UAT, MS-Excel, MS-Access, Microsoft Project, Oracle, UNIX, SQL Plus & Mercury Suite for testing, Dreamweaver.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Created documentation in the form of business requirement document, functional specification document, Impact analysis document etc. to be used by the design and development team
• Document the trade workflows initiating from Order management (OMS), trading platforms, pre/post trade compliance and custodians
• Effectively gather requirements, document functional/non-functional specifications, use cases, business process flows for their Derivatives Operations and cash Management
• Work with business and technical Subject Matter Experts to develop thorough understanding of Applications, Systems, Business Methods and Strategies
• Work closely with the development team (front-end java developers) to make sure that the requirements are transitioned into the website.
• Define and implement best practices and processes for standardized software development methodology as it relates to Business Analysts across the organization and their role/deliverables in IT projects
• Schedule meetings, take meeting minutes, action items, and communicate effectively with all parties
• Provide clarification to Engineering/QA/Business on Functional Specification/Non Functional Details.
• Coordinate large system integration and ensure smooth resolution of conflicts between various cross functional groups, departments and stake holders.

Environment: WebSphere, MS Office Suite, MS Project Plan, MS SharePoint, Oracle Business Intelligence, Cognos BI.

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Legion Insurance: Implemented the online payment option for the ease of returning customers.
• Managed resources, prepared project plans & monitored progress for a new loss calculator application.
• Developed functional requirements, analyzed, documented, tracked & reported system bugs in an agile process.
• Utilized test matrices & cases for black-box functional and user acceptance testing, helped with user training and transition.
• The Lockwood financial project was to replace their existing billing system/software and establish a new billing system for back end processing.
• Lockwood Financial: Led cross-functional team to gather functional requirements for flagship billing system
• Developed screen mockups, sequence diagrams, and the application training manual.
• Responsible for creating Impact Assessment documents.
• Developed the BRD (Business Requirement Document). Designed the High Level FRD (Functional Requirement Document).
• Led status meetings & review sessions with end users, development & QA teams; used SQL to create custom reports
• The Confidential Insurance project was a maintenance project where in stress was given to set up a reporting and tracking system.
• Confidential Insurance: Worked with PM to develop, manage and track project plan for distributed development as part of PMO.
• Used issue tracking system to track project issues, assign action items & monitor progress of deliverables against deadlines.
• Created monthly project financials, customer impact studies, milestone updates & status reports for concurrent work streams.
• Work with Support Manager and New Project Schedules to determine the priority of Development work to be done to ensure that we are working the most critical incidents first based on customer demand and established project schedules.

Environment: MS Office Suite, MS Project Plan, MS SharePoint, Oracle Business Intelligence

Confidential

Business Analyst

Responsibilities:

• Analyzed and documented current process using through apprenticing and using business assets like training guides.
• Conducted audits on closed cases to understand customer complaint reasons and presented the findings using Pareto analysis as a basis.
• Conducted stakeholder interviews with management to understand business goals and expected outcome of the project.
• Collaborated with onshore SME’s to work out allowed process changes keeping regulatory constraints in mind.
• Created process flow charts to depict possible new solutions and to confirm accuracy of understanding.
• Worked with tech team to accommodate new process tracking on the work management system.
• Created user training guides and conducted training sessions to introduce new business process.
• Tracked processing of cases using new business process.
• Constructed useful reports to track statistical improvement in turnaround time.
• Closely monitored adherence to FSA guidelines and acted as the whistleblower on the fraud prevention and audit team

Environment: MS Office Suite, MS Project Plan, Cyber Query, MS SharePoint, Oracle Business Intelligence, Cognos BI