SUMMARY

• Over 6 years of IT experience as Business Systems Analyst, experienced in Requirement Management, across the Software Development Life Cycle (SDLC) in executing several enterprise - wise development initiatives including new development, legacy migration, data warehouse, data mining, Commercial Cards and Credit Cards business, implementation and enhancement projects.
• A strong team player, great facilitator with extensive knowledge of finance sector specifically in Credit Cards,, Banking, Financial Accounting/Management, Data Mining,, and Business intelligence. Expertise in Business Analysis, Business Process Re-Engineering, Tactical and Strategic Planning, and Requirement Management practices.
• Over 5 years experience as Business Analyst.
• Strong Knowledge of SDLC methodology and project life cycle, creating Business Requirement Document (BRD), Functional and Non-Functional Requirement Documents.
• Experienced in full life cycle system development, from requirements gathering and business case development to rollout and maintenance
• Experienced in using RUP process and modeling diagrams: Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, swim lane diagrams
• Solid experience in eliciting, documenting and analyzing requirements, and system functional specifications using use cases, UML based on the scope document
• Experience working with business users, IT technical and development, quality assurance as well as senior management.
• Experience in project management, workshare products and adobe acrobat and SharePoint.
• Assisted in organizing training for team members and Users to become more responsive.
• Act as a liaison in automating business functions. Upbeat skills in providing workflows, process flows, activity diagrams and Use-cases.
• Technical writing skills including documentation and editing of user manuals.
• Excellent communication and presentation skills, facilitation and mentoring skills.
• Facilitated User Acceptance Test (UAT) with the stakeholders and the business users.
• Conducted walkthrough of the expected updates/changes to the application and the processes to users for UAT.
• Involved in Change Management and Change Control. Reviewed the change requests and performed impact analysis of the pre-approved changes.
• Suggested system enhancements for usability and customer self-service.
• Performed gap analysis and suggested changes and updates to the existing systems.
• Experienced in coordinating with the user experience team in conducting usability studies, validating Entity Relationship Diagrams (ERDs) and test cases with queries in SQL.
• Partnered with the technical teams in the research and resolution of system and User Acceptance Testing.
• Quick thinker, fast learner and can be a leader or a follower as the situation demands.
• Strong organizational, attention to detail and multitasking skills.
• Can work under stringent deadlines, and under pressure.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Conducted Joint Application Development with stakeholders including Business Units, clients, support centers, Market survey Analysis to gather requirements to update the existing system
• Lead JAD Sessions, business requirement analysis, project estimations, implementation analysis, GUI design, technical and functional specifications, including data mapping for Insurance, Reinsurance, Fixed Income Products (Annuities) and Suspicious Activity Monitoring/Anti Money Laundering (Patriot Act).
• Conducted meetings with stakeholders to analyze existing system and business rules and in corporate new enhancements to the existing system for domestic and international markets
• Performed Use Case Analysis, work flow analysis and Functional decomposition analysis for improving existing application to generate desired to meet stakeholder needs
• Developed requirements documents including workflows, functional specifications and Use Cases; reviewed and negotiated project documentation periodically with stakeholders for base lining
• Worked on the design of the data model for the new system
• Prepared screen mockups and specified data handling process between front end and backend
• Created system test data for development and identification of key aspects of testing and training the end users
• Served as the primary point of contact for offshore teams.
• Participated in data analysis for functional variances, exceptions and processing rules
• Performed data validation data using SQL queries
• Conducted weekly team meetings and prepared Status Reports.
• Developed training materials and user guides and assisted in training the team
• Was responsible for coordinating, tracking and updating project issues, risks and change controls that impacted the BA Team.
• Identified gaps between functional specification documents and vendor software
• Translated requirements/objectives, data import procedures and mapping to developers.
• Conducted data analysis Coordinate UAT user acceptance / QA testing and Production Verification sign-off
• Provided daily reporting on development and testing issues
• Performed analysis and upgrades to improve performance and stability of the project
• Provided professional direction in assisting management in vendor selection and developing technological solutions that address the business needs by working closely with vendors, users, software developers, project managers, Offshore Team and QA to develop software requirements, technical and functional specifications.
• Guided the business users, developers and testing teams about the data behavior solution development and implementation.

Confidential, Delaware

Business Analyst

Responsibilities:

• Worked as a Business Analyst to support enhancements to existing GARWin system processing clients contracts for variable annuities using SQL
• Conducted interviews and facilitate JAD sessions with key Department managers to clarify new business processes to capture data required for new reports.
• Developed business process models for existing and new processes following RUP (first formal software engineering methodology used within the company)
• Documented detailed Use Cases down to the functional specification level to facilitate writing complex reports by senior IT developers identified process gaps and documented all company business and system processes using MS Visio.
• Comprehensively worked with requirement gathering for Report Enhancements using RequisitePro.
• Documented workflow, process diagrams, and performed gap analysis to derive enhancements for existing systems reporting enhancements
• Worked on a project on a broad scope including multiple components including highly complex functionality.

Confidential, San Diego, CA

Business Systems Analyst

Responsibilities:

• Worked with Subject Matter Experts (SMEs) to learn and identify high level requirements related to the Credit Card processes.
• Involved in requirements documentation and maintenance of project artifacts through all phases of development life cycle.
• Facilitated stakeholder meetings across board and conducted JAD sessions for elicitation of project requirements.
• Refined requirements until stakeholder consensus are achieved and maintained traceability matrix.
• Designed and developed Use cases, Use case diagrams, Activity diagrams for valid transactions that meet the reward qualifications using StarUMl.
• Assisted the project managers with the development of project schedules using MS Project.
• Assisted with user testing of system developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications or product knowledge in Test Director.

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Worked on payments and receivables, liquidity and investment management, and trade and commercial card services.
• Worked on Maintenance of a highly visible receivable system to make it stable and generate reports.
• Researched the system for new defects and process errors.
• Facilitated meetings between product, development teams and quality assurance teams to build consensus about the proposed solution(s).
• Performed gap analysis in the process and identified defects. Prioritized defects and performed scoping and de-scoping of defects.
• Followed the defects in change control board and obtained approvals from product and Subject Matter Expert(s) for update to the system.
• Updated user manuals, use cases models, data mapping documents, navigation flows.
• Worked on Database feed defects (system to system data transfer) proposing updates and/or fixes.
• Worked on EDS as well as TSYS loader defects and GSA requirements.
• Worked on Business Requirements and System Requirements and created and maintained traceability metrics, reviewed Test Plan, test Strategy, to ensure that test cases reflect user needs for the functional, performance requirements.
• Assured 508 compliance and system compatibility.