SUMMARY

• Exceptionally well organized and resourceful professional with 8+ years of experience and a solid academic business administration; excellent analytical and problem solving skills; able to handle multiple projects while producing high quality work in a fast - paced, deadline-oriented environment; works well independently and in team settings. Hands-on management experience developed and established through a variety of cross-functional business team assignments.
• Experienced with gathering requirementsfrom multiple customers and the ability to communicatethe requirements to technical staff for proper development of systems enhancements.
• Extensive experience as Documentation Specialist and extensive knowledge of Back office and Middle office functions.
• Proficient with Microsoft Excel and understanding of Structured Query Language (SQL).
• Strong experience in Rational Unified Process (RUP) and Agile PLM Business Modeling process, complete Unified Modeling Language (UML) artifacts related to Business Modeling and Requirements, including MS Visio and Rational Rose.
• Working knowledge of Version control tools such as Rational Clear Case.
• Experience of business process modeling and analysis utilizing business process modeling tools (Visio).
• Expertise in documenting the Business Requirements Document (BRD), developing the User Acceptance Testing (UAT) Plan, maintaining the Requirements Traceability Matrix and assisting in Post implementation activities.
• Expert in creating Use Cases, Use Case Diagrams, Class Diagrams, Sequence Flows using MS Visio and UML concepts.
• Knowledge of implementation processes and redesign of supporting business processes (which may include software implementation processes).
• Highly experienced in performing Feasibility Studies, Impact analysis, GAP analysis, Organizational Change management, and Risk Analysis.
• Created Use Cases and Process Flow diagrams for the Referral Web Portal. Analyzed current and future processes for the portal.
• Experienced with project management processes and tools, delivering projects timely.
• Strong oral and written communication, human relations, and presentation skills. Strong analytical skills, attention to detail, problem-solving and decision-making abilities. Creativity, diplomacy, sound judgment, and initiative.
• Able to meet stringent deadlines, to work independently and as part of a team, to guide and train others, and to provide excellent customer service.
• Quantitative, statistical, and data analysis and interpretative skills.
• Strong knowledge of administrative systems, applications, office and testing tools in a business environment. Experience with PC based office tools, such as, Microsoft Office, Lotus Notes.
• Able to perform White box and black box testing for successful implementation.
• Experienced with Quality Center or other testing systems.
• Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.

TECHNICAL SKILLS:

Programming Languages: HTML, XML, SQL, JAVA

Data Base: MS Access, Oracle (SQL Series), DB2

Reporting Tools: Crystal Reports 8.0

Operating Systems: MS-DOS, Windows95/98/NT/2000/XP, Apple McIntosh, Linux

Software: MS Office Suite (Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Adobe Acrobat, MS Office FrontPage, Lotus Notes, Microsoft SharePoint.

Performance Testing Tools: Virtual User Generator, Load Runner

Automation Tools & Standards: Requisite Pro, QTP, Test Director, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Franklin Lakes, NJ

Sr Business Analyst

Responsibilities:

• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD)
• Created Use cases, Use case diagram, Activity diagram, and other flow charts to define the business process
• Experienced in facilitating of Joint Application Development (JAD) sessions with end user, expert team, business intelligence team, SME’s, QA team, Walk Through and Signoff with Stakeholders as required
• Extensively used tools like Microsoft Excel, Access, Share point, MS Visio and in-house Optimal Trace tool
• Facilitated Joint Application Development sessions (JAD) to resolve issues relating to difference between business requirements and technical design
• Extensively used Optimal Trace (Home grown system) to document BRDs & FRDs
• Supported change control of projects that comes in during or after the project being implemented
• Created Use Cases to make developers understand the requirements in more easy way
• Experienced in RUP and Agile PLM Business Modeling process, complete UML artifacts related to Business Modeling and Requirements, including MS Visio and Rational Rose
• Worked with client organizations to help define and improve application development and maintenance processes using the Capability Maturity Model Integration (CMMI) models
• Translated Business requirements and functional specifications into Scenarios to make developers understand the requirements in more easy way
• Captured process flows by preparing activity and sequence diagrams, pre- and post-conditions, performance requirements, impacted areas, high-level business rules, issues, areas in scope and out of scope, assumptions
• Worked with SCRUM Methodology
• Worked on Sprint Methodology, using for new projects like Custom Faxing, Auto faxing elaborating Epic stories and Acceptance Criteria to create flow
• Reviewed Technical Specification Documents, TSD, with development team, resolves issues and provide Sign Off
• Reviewed QA test case outputs for all projects undertaken

Environment: SharePoint, RUP, Rational Requisite Pro, IBM Rational Clear case, Optimal Trace, MS Office Suite, MS Visio

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Worked closely with Business teams/project stake holders/SME to map the expectations to the delivery capabilities
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Responsible for all project documentations and end user materials
• Was responsible for analysis, documenting system specifications and testing of the Siebel CRM system. Responsible to interact and liaison with Business partners and other technical teams to facilitate joint application development sessions and document the business requirements
• Completed responsibility for collaboration of the project documents including BRD, FSD, System Architecture, PowerPoint presentations, and review meeting outcomes with the project team using MS Share Point
• Worked closely with the project managers to monitor progress, and the deliverables for the project regularly scheduled meetings to review the project status/plan with senior technology staff
• Was responsible for creating a report on a weekly basis and publish it on the CTSG website, listing committed dates, risks that impact project schedules and status information
• Performed Data mapping, logical data modeling, created class diagrams and used SQL queries to filter data
• Led Joint Requirements Planning (JRP) sessions and Joint Application Design (JAD) sessions with end user community ensuring that the software addressed all business needs and also conducted Rapid Application Development sessions (RAD)
• Interacted effectively to internal and external parties. Coordinating related support and development activities
• Was responsible for creating a series of reports on a weekly basis about the types and status of STR’s (defects) for each module
• Was responsible for corporate brand management, internal and external communications, marketing Support
• Increased the percentage of client queries through corporate website by 12% in 3 months through targeted advertising population, like direct mail campaigns such as search engine promotions and e-mail campaigns
• Extensively involved in Campaign Performance / Tracking / Reporting
• Conducted user interviews, gathering business requirements, and analyze requirements to write system specifications documents. Extensively worked on Business processes and workflow sessions
• Heavily interacted with the Business Users/Technology teams to facilitate Business and Quality assurance reviews
• Analyzed according to System specifications and to evolve a measurable Plan for the complete group

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Created Business Requirement Document and Functional Requirement Document (FRD)
• Elicited business requirements from clients and translated them into functional specifications and assisted in technical design
• Created and implemented business partner feedback mechanisms
• Created Use Cases to make developers understand the requirements in more easy way
• Contributed to the creation of business plans (including business cases) to assure plans meet company goals
• Integrated business plans with technical programs and project plans
• Served as liaison between architects, developers and designers, and with internal business partner and/or vendor companies
• Provided technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Served in a consultant role in Software Development Life Cycle (SDLC) models
• Lead cross-functional teams to address business or systems issues
• Supported team by assisting with functionality questions, testing, and implementation
• Conducted technical/non-technical presentations to the management and workshops for the clients.

Environment: MS Office Suite (Word, PowerPoint, Excel, Visio, SharePoint), UML

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Was responsible for daily status meeting to discuss development plans, quality assurance test plans, and user documentation with developers, users, and the product management
• Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively in Rational Requisite Pro to organize and catalog requirements, documents, and use-case documents.
• Created Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Helped the business to articulate and prioritize their ideas, while using the Rational Unified Process (RUP) and writing UML-based feasibility studies and Use Case Models to communicate those ideas to the developers
• Participated in the design, code and test plan walk through with the development and design team members
• Developed checklists to Verify and ensure that the functional specifications, use cases, and UI specifications documents are written in line with the guidelines as specified by the client, and that the quality standards as specified
• Worked closely with the database architect to finalize database design, table structures and other key database artifacts for the system.
• Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business
• Conducted technical/non-technical presentations to the management and workshops for the clients.

Environment: RUP, Rational Requisite Pro, IBM Rational Clear case, Clear Quest, Data warehouse, UML, Oracle, Unix, XML, MS Project.