OBJECTIVE: To obtain a responsible and challenging position in the business field where my educational and work experience will have valuable application.

EXPERIENCE:

Confidential

Principal Consultant

• As a Change Manager I was responsible for creating and executing an effective Organizational Change Management Plan to maximize end-user adoption, and increase client satisfaction of implemented solutions. I was engaged during implementation and work within the client organization to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact the client's organization to increase benefit realization, value creation, ROI and the achievement of the defined results and outcomes.
• I supported Project Management during the development of the implementation strategy as a subject matter expert, defining the expected deliverables and level of effort required for the opportunity and ensuring alignment with the client's business objective and solution scope.
• During project implementation, I worked with the Project Manager to incorporate all Change Management activities into the overall Project Plan, completed the assigned tasks and developed all Change Management deliverables. I also worked with PMO Management toward the development and continuous improvement of PMO best practices, tools and templates.

Confidential

Business Analyst

• As Business Analyst I supported both regional and global sales teams by conducting on-site client analysis with the objective of understanding and mapping client processes and the costs associated also to define Pain Points associated with these processes to develop a clear business strategy and recommendation to present to our clients. As a member of the Sales team, our objective was to clearly define the client's business problem and present back a recommendation with emphasis on return on investment and process improvement.

Confidential

Operations Manager

• As the Operations Manager I had full financial and operational responsibility for multipleclient locations throughout the Carolinas. I was accountable for P L management, revenue growth, profit improvement, assets control, client relations and employee hiring, training and development. I was responsible for providing the correct staffing level for each client. I also made sure we were providing the correct service level laid out in each contract. I provided monthly and quarterly reviews to each client. I was also tasked with bringing new cost saving technology and heading up the implementation of more cost effective ways to do business for each client. I was also responsible for project management of new accounts and renewals. I was responsible for managing vendor relationships. Making sure all contracts were current and the pricing provided was correct and up to date.

Confidential

Account Manager

• I was responsible for labor utilization, materials management, assets and inventories management for each client account I managed.I was also responsible for growing and finding new business with current clients. I also monitored production processes to established quality standards. I coached and counseled team members on all operational processes at each client site. I was accountable for the recruiting, education, development and retention of all team members at each client site as well. I was also responsible for writing site manuals and process manuals. I worked with IT team to network digital products at client sites. Finally I developed relationship with new and current vendors to obtain best prices for supplies and third part equipment.

Confidential

Chef/Unit Manager

• I planned and prepared meals for Breakfast, Lunch and Dinner for approximately 1500 Employees daily. I managed and trained kitchen staff. I was also responsible for ordering and maintaining food and other supplies. I created a 5 week menu cycle, so client would not be eating the same thing each week. I was also responsible for controlling food cost and prepared monthly billing reports. I met weekly with the client to manage catering menus needed for client meeting and monthly board meetings.

Confidential

Site Manager

• I was responsible for implementing and installing new copy centers in client businesses as well as hiring and training staff for each new site. Imonitored and controlled Profit Loss Statements. Iwrote training and procedures Manuals for each site andworked with sales to grow and find new business. I was also responsible for hiring and training new staff for each client site. I also managed staff with in a client site as for a certain period of time.

Confidential

Assistant Manager/Trainer

• I was responsible for all Human Resource processes which included hiring, reviews, payroll and training. I managed all production for the store. I wrote training manuals and helped set up new production system for the store. I also worked with the Sales team to bring in new business.

Confidential

Cook/Assistant Manager

• Prepared food and cooked Breakfast, Lunch and Dinner as well as ordered and maintained stock. Worked with owner to create and change menus. I was also responsible for training new cooks.