SUMMARY

• 6+ of experience in envisioning, representing and translating the product vision from the business sector to the software development by making critical contribution as a business analyst.
• In depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile/SCRUM and RUP.
• Experienced working in Financial, Retail, and Healthcare domain.
• Experienced in gathering business and technical requirements from both formal and informal sessions through interviews, questionnaires, surveys, workshops, JAD sessions etc.
• Extensive experience in managing and analyzing requirements as per project scope parameters
• Expert in preparing Business Requirement Document (BRD), Functional Specification Document (FSD), User Stories etc.
• Strong in developing Use Case Diagrams and creating Use Case Specification Document (USD).
• Experienced in preparing Business Workflow Models and documented “As Is” and “To Be” processes to perform Gap Analysis.
• Proficient in creating Process Flow Diagrams, Activity Diagrams, Data Flow Diagram, and Entity Relationship Diagram.
• Familiar with RDBMS and able to handle SQL to manage and retrieve data from the database.
• Good understanding of Lean and Six Sigma principles.
• Excellent communication, presentation, and interpersonal skills.
• Efficient in using analytical skills to visualize, articulate, and solve both simple and complex and problems using various tools where and when required.
• Dynamic and assertive team player with strong Leadership skills.

PROFESSIONAL EXPERIENCE

Confidential, Oklahoma City, OK

Business Analyst

Responsibilities:

• Extensively used analytical skills to articulate and resolve business problems in order to conceptualize solutions.
• Proactively assisted the Product Owner to identify, assess and implement business process improvements on various payments channels to enable better and quicker decisions while improving quality, functionality and ease of use of the business solutions.
• Thorough understanding of NACHA operating rules, Check 21 Act and Bank Secrecy Act (BSA)/Anti Money Laundering (AML) compliance.
• Assisted the Product Owner in managing and grooming the Product Backlog.
• Worked with the Business Unit to understand the business need and interpret the solution requirements.
• Initiated meetings, JAD sessions and workshops to start conversation on user stories and acceptance criteria.
• Assisted the Product Manager to break down Epics and themes into executable user stories.
• Authored user stories following “INVEST” model and assigned acceptance criteria to it
• Worked with team members to define aSprint DeliveryStrategy, which includedbreaking User Stories into “SMART” tasks and estimating them in size and hours in accordance with AGILE methodology.
• Participated and contributed on daily standups, Sprint review and Sprint retrospective meetings.
• Documented and produced Process Flow Diagrams and Data Flow Diagrams for effective communication.
• Worked closely with the QA team in defining defects and planning necessary regression testing and test cases for resolving the defects within the given time box.
• Knowledge and experience with widely successful agile techniques: ATDD, TDD, Continuous Integration, Continuous Testing, Pair Programming.
• Wrote SQL queries to extract data from the tables to validate data flow.

Environment: Agile Scrum, Rally, MS Visio 2013, SQL Server 2008, MS Office Suite, HP Quality Center

Confidential, Fort Worth, TX

Business Analyst

Responsibilities:

• Collaborated with Product owner to elicit requirements.
• Facilitated backlog grooming, sprint planning, sprint review and sprint retrospective meetings.
• Worked with the Business Unit to understand the business need and interpret the solution requirements.
• Initiated JAD sessions to engage different stakeholders and SMEs in resolving issues and reaching on agreements pertaining to requirements of the business.
• Implemented Agile methodology, conducted User Stories workshops to break down Epics and themes into executable user stories.
• Ensured that alluser stories areupdatedwith revised estimates/status prior to the Daily Scrum.
• Worked with team members to break User Stories into tasks and estimating them in size and hours.
• Documented As - Is process and To-Be Process to perform Gap Analysis.
• Developed Data Flow, Work Flow, Process Flow and Entity Relationship Diagrams in UML/MS Visio.
• Created wireframes and screenshots for the application to easily communicate it to the users.
• Managed QA team to review and validate testing, ensuring that the final application adhered to defined requirements.
• Utilized communication and analytical skills to articulate and conceptualize the business problems.

Environment: Agile Scrum, MS Office Suite, MS Visio, SQL Server, Visual Studio, MS SharePoint, Team Foundation Server (TFS), Microsoft Test Manager (MTM)

Confidential, Birmingham, AL

Business Analyst

Responsibilities:

• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC).
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with theProcess Owners&Stakeholders.
• CoordinatedJAD sessionsto discuss and understand requirements and its implementation.
• Documented As-Is process and To-Be Process to perform Gap Analysis, and performed compliance reporting.
• Assessed the flaws in the existingas-issystem and made clear recommendations ofBusiness Process Improvementsand incorporated them in the futureto-besystem design.
• MadeScreen Mockup, wireframes and screenshots for the application to easily communicate it to the users.
• DevelopedUse Case Diagrams,businessflow diagrams, Activity/State diagrams and Sequence diagrams using MS Visioso that developers and other stakeholders can understand the business process.
• UsedMS Projectand assisted project manager in makingProject Planwith necessary modifications utilizing analytical skills.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Prepared RTM (Requirement Traceability Matrix) for the project.
• Worked closely with the QA team in defining defects and planning necessary regression testing and test cases for resolving the defects within the given time box.
• Worked with development and testing teams to accomplish timely release objectives using analytical skills.

Environment: Agile, MS Office, MS Visio, JIRA, MS Project, SQL, Quality Center

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Used UML diagrams for data capture activities which required working with SMEs to ensure consistency and accuracy of data during the data loading process and that the data passes validation and integrity constraints with corporate database repositories.
• Clear understanding of Medicare (Part A, Part B and Part D) and Medicaid benefits as well as business processing.
• Involved in process analysis and defined executed data migration plans for local data for global applications.
• Worked with UB92/UB04, CMS 1500 claims and HIPAA 834, 835,837, 270/271, 276/277, 278 transactions.
• Database support that includes activities required correcting, deleting or summarizing medical history of members as well as provider information.
• Collaborated on the development of user requirements and design specifications using standard UML techniques such as use case, activity, sequence, and class diagrams.
• Conducted JAD sessions, Focus groups and individual interviews to facilitate elicitation with regards to analysis, specifications, and design of the relevant business processes and systems.
• Thorough understanding of health benefit products, assisted in consolidating the summary of Benefits.
• Executed Smoke, Functional, Integration, End-to-end and Regressions Tests in each environment by tracking the test status in Quality Center (Test Director).
• Documented detailed business, functional, and User Interface system specifications using standardized company templates for the business, development, and QA team.
• Build relationships with Information Systems and other relevant business partners, balancing practicalities with innovative and efficient business systems solutions.
• Helped developers with the following list of HIPAA-EDI Transaction Code sets: (837, 835, 270/271, and 276/277).
• Created test cases and performed manual testing of the functionality of the application by inserting varying data on different test runs.
• Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through test cases.
• Developed Forms using MS Access using Forms and Reports for reporting.
• Produced clear user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions and created appropriate GUI screenshots.

Environment: Waterfall, HP ALM, SQL Server, UML, Rational Requisite Pro, Test Manager, Clear Quest, MS Visio, MS Access, MS Project, UAT, JAD.

Confidential, Hazelwood, MO

Business Analyst

Responsibilities:

• Applied RUP model throughout the entire development and testing process.
• Gathered Business Requirements, analyzed data/workflows, and defined the scope, financial projections and Cost/Benefit analysis.
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Interviewed Subject Matter Experts (SMEs), asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both business people and technical people.
• Developed and implemented processes for Requirements gathering, Analysis, planning, tracking and delivery using Rational Rose, Rational Requisite Pro.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagram, Context Diagram, and Data Flow Diagram using Rational Rose.
• Assisted in writing SQL statements to extract data from the tables to validate data flow.
• Assisted in developing test scenarios, test scripts & test data to support unit & system integration testing.
• Involved in the peek review of Test Plans, Test Cases with the QA team to verify implementation of new features and enhancements.
• Used Rational Clear Quest for Defect Tracking and Change Management purposes and Rational Clear Case for Version Control and Configuration Management.
• Participated in technical and business sessions, and acted as a liaison between stakeholders and developers, thus converting business needs into software solutions of the highest quality.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing, using Rational Test Manager.

Environment: RUP, Rational Suite, MS Office Suite, MS Project, Oracle, SQL