SUMMARY

• Over Seven years of professional experience as a Business/Systems Analyst in the Health Care domain
• Extensive experience in analysing and requirements gathering and writing system functional specifications including use cases.
• Strong skills in creating UML Diagrams and Data Models including Use Case Diagrams, Activity Diagrams, Deployment Diagrams, Data Flow Diagrams (DFD) and Entity - Relationship diagrams using Rational Rose and MS Visio.
• Expertise in Business Process Modeling, Business Process Re-design and in designing Process Architecture.
• Strong knowledge of Project management skills includes time estimation, task identification, and scope management.
• Worked extensively on data mapping and data modeling from the backend data.
• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions.
• Experience in preparing Systems Proposal Reports and performing GAP analysis.
• Experience and skills in creating design models and Extensive use of UML/RUP for modeling views using tools like Microsoft Visio.
• Extensive experience in creating Functional Specifications, UI specifications and UI prototypes.
• Conducted requirement analysis techniques such as Business Process Automation, Business Process Improvement, and Business Process re-engineering.
• Motivated self-starter with exceptional team building, leadership, and verbal skills.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, VC++, VB, VB.NET, C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisiteProBug Tracking Tools Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner

PROFESSIONAL EXPERIENCE:

Confidential, CA

Sr Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Performed Cost benefit, ROI and ROM studies
• Conducted user interviews and documented business and functional requirements.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Prepared for GAP Analysis; identified and documented improving areas to meet capital requirement regulations.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Developed the systems implementation project management plan with milestones and steps from procurement of vendors to project implementation and maintenance.
• Coordinated User Acceptance Testing (UAT) and Systems Integration Testing (SIT), developed and maintained quality procedures and ensured that appropriate documentation was in place.Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Defined, developed specs for federal reporting specific to Medicare Advantage
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Worked on Client/Server tools like SQL Server Management Studio to administer SQL Server.
• Completed the documentation of Claims Scenario’s for the source system
• Created a prototype presentation in Visio for the SCAL region, thus showing a pictorial representation on the various drill downs from the report to the metrics to the database.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Strongly involved in Client interaction and understanding business applications, business data flow and data relations for them.
• Documented Medicare claims processing.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Work closely with Business Owners and Stakeholders to outline Business Requirements using rational requisite pro
• Extensive involved in Conducting Market Research, Feasibility Studies, Data Analyses, System Analyses, Gap Analyses, and Risks Analyses.
• Exposed to Agile methodology.
• Involved in Service Oriented Architecture (SOA) of the claims processing system
• Created use case scenarios and documented work flow and business process using Rational Rose
• Highly involved in data reporting, exchange, and archival, data conversion functionalities, validation programs, keyword resources, related products, services, and information
• Conducted User Interviews and Work Shops to gather accurate Business Requirements.
• Developed business process models in RUP to document existing and future business processes.
• Used Rational Clear case for version control
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Used Rational clear quest for defect management

Environment: Windows XP Professional, VB.Net, Oracle9i, SQL Server, MS Access 2007, TOAD, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office suite, MS Visio 2003.

Confidential, Orange County, CA

Sr. Business Analyst

Responsibilities:

• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• COBOL is used as a front end application and DB2 as a back end.
• Established a Business Analysis methodology around the Rational Unified Process.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.
• Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Ensured that all Lines of Business specifications were consistent in form and function to the Diamond Base System.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Installed, authored, and managed reports using SQL Server 2005 Reporting Services.
• Developed project plans and managed project scope.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Managing personnel allocation and SDLC process for systems projects enhancements
• Worked extensively with MS Excel and MS access
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors, SIT and (UAT)
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
• Ensured that project/requirement(s) are properly tracked and documented as per Project Manager’s needs
• Involved in project management using MS Project
• Designedand implementedaweb service to support the outsourcing of clinical trial disclosure.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Performed usability analysis and testing including user interface design throughout the development life cycle, provided Client meetings, Artifacts and end-user on application usage and General IT knowledge.
• Worked with Siebel users and co ordinate with the teams involved in testing the user interface and backend testing
• Gather final requirement and draft the BRD and Business Data Flow Diagrams
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.
• Responsible for all risk assessment and management activities including business continuity, disaster recovery planning and physical and information security.
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, levelled technique for building Business Process Models.

Environment: Mainframes, COBOL, TOAD, JCL, Db2, SQL Server, Oracle, VB.Net, Rose, ETL, Perl, MS Word, MS Excel, MS Visio, LoadRunner, WinRunner

Confidential, New York City

Business Systems Analyst

Responsibilities:

• Performed Strengths, Weaknesses, Opportunities, and Threats (SWOT) and Gap analysis (Current and Future State) for the new functionality requirements
• Worked with HIPPA rules and regulations to draft business rules and claim processes.
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Conducted JAD sessions. Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology).
• Analysed and translated business requirements into system specifications utilizing UML and RUP methodology
• Identified and documented the dependencies between the business processes.
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio, MS Office and Rational Rose for a clear understanding of the requirements by the development team.
• Generated wireframes and prototype for the GUI.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Data modeling using UML. Used MS Project for various planning and budgeting activities.
• Create and maintain Use Cases, visual models, including activity diagrams, logical Business process models, and sequence diagrams using UML.
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• Worked with Siebel users and co ordinate with the teams involved in testing the user interface and backend testing.
• Worked on Data Warehousing including ETL (Extract, Transform, and Load) procedures.
• Participated in testing or acts as a liaison with QA team to complete testing and ensures test results meets requirements.
• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.

Environment: Rational Unified Process (RUP), UML, Rational Test Manager, Quality Center, Win Runner, Rational Clear Quest, Crystal Reports, MS Office, SQL Server 2000, HTML, Photoshop, Windows Server 2003, .NET, VB.Net.

Confidential, Washington DC

Business/Systems Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Participated in Data Analysis and Design with the Data analyst in defining data sources and required data content for the data warehouse component.
• Followed solely RUP methodologies during the course of the project.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Involved in creating logical and physical model of the database using MS Visio, MS SQL Server 2000.
• Involved in designing User Interfaces for developing prototypes.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Designed Use Cases, Use Case Diagrams, Use Case Scenarios, Workflow and Data Flow Diagrams. Business Process Flow Diagrams, Activity and Sequence Diagrams using Microsoft Visio.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Assisted the PM on various projects throughout the Project Management Life Cycle (PMLC) including Project Charter, Project Plan and Resource allocation.
• Prepared Business Object / Business Process Models that included modeling of all the activities of business from conceptual to procedural level.
• Designed and developed Use Cases using UML and Business Process Modelling.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Cleaning of incomplete, inconsistent and noisy data to form a more organized data warehouse to ensure consistency in coding and naming
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Suggested measures and recommendations to improve the current application performance.

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), Casewise modeller, IBM WebSphere, XML, Java, Unix, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Performed Cost benefit, ROI and ROM studies
• Conducted user interviews and documented business and functional requirements.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Process and data flow models for STD (Short Term Disability), LTD (Long Term) and FMLA claims processes as well as interfaces to Human Resources.
• Performed workflow analysis toward automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system.
• Completed the documentation of Claims Scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created use case scenarios and documented work flow and business process.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Understood the requirements of the Sales and Marketing team
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Queried database using SQL
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
• Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment: Windows XP Professional, Oracle9i, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office suite, MS Visio 2003.