SUMMARY

• Over 8 years of experience working as a Business Analyst in various domains like Retail, Healthcare and Banking.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross - platform environment.
• Worked in Cross Functional team environment and capability to handle multiple projects at the same time including Onsite Offshore co-ordination.
• Conducting JAD sessions, creation of Use Cases, work flows, reviewing the Prototypes/ Wireframes for the mobile and Web Applications.
• Experience in interacting with Clients, Business Users and SME’s, using various elicitation techniques like JAD/ JAR sessions, interviews, surveys, group discussions, workshops and reviewing any existing documentation/procedures.
• Worked on the technology or process used to make the signature is under the sole control of the person making the electronic signature.
• Partof theWeb/Mobile Applicationsdevelopment team and assisted the developers in enhancing the mobile web applications considering various performance metrics.
• Worked on the centralization of the documents after the completion of the E- Sign or the Digital Signatures by the clients.
• Experience in identifying various business processes by Use Case models such as Process Flows, Context, ER, Sequence, Swim lane and Activity Diagrams.
• Experience at Enterprise business process modeling (BPM) tools like, MS Visio.
• Experience in performing Data Modeling, Data Mapping between various Data sources for defining Data Migration and Data Conversion strategies.
• Good Knowledge of various data validation and verification by using SQL queries.
• Assisted the PM in implementing the E - Signature for the mobile and web applications on various bank transactions, disclosures, loan applications and investments.
• Experience of organizing and conducting UAT with the business users.
• Good understanding of Defect and Change management process.
• Experience in creating user documentation, user training and deployment process planning and post- production support documentation.
• Organized weekly project status meetings, Walkthroughs, and Inspections.
• Worked on problems related toAgileprojects with theAgilecore team for devising training and interventions to help with problems.
• Adept in performing user training sessions after the implementation of the project
• Effective verbal/written communication skills.
• Comprehensive experience in negotiating skills, Team Management, Project Management, time management and multi-tasking on daily basis.

TECHNICAL SKILLS

Databases: MS Access, Oracle, MySQL,MS Excel

Content Management Tools: MS SharePoint, Word Press, QlikView

Requirement Management Tools: Rational Requisite Pro, MS Office Suite, Rational DOORs

Defect/ Change Management tools: Rational Clear Quest, Jira, P Quality Center

Applications/ Other Tools: MS SharePoint, TOAD, SAP CRM

Project Management Tools: MS Project, Rally, Scrum wise

Modeling Tools: MS PowerPoint, Just in Mind, iRise, Rational Rose, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, Illinois

Business Analyst

Responsibilities:

• Worked onAgilepractices for enterprise and complex environment.
• Worked in the eSignature Metrics and solution refinement team.
• Designed new customizations in Reports and Metrics as per the Business Requirements.
• Played a key role in interpreting the internal business needs.
• Conducted internal client meetings for gathering various reporting and metrics requirements.
• Presenting the current eSignature Reporting and Metrics overview to various line of business with in StateFarm.
• Prepared project reports for management and worked on the development of weekly, monthly and quarterly status reports, documented process flows.
• Worked on the creation of the Business Case Proposals and Business Case Development documents.
• Identifying requirements and solution for eSignature internal customer needs.
• Represented the project stakeholders in various project meetings.
• Assisted the QA teams in creation and review of Test Cases and also participated in Test Case executions.
• Performed extensive requirement analysis including data analysis and GAP analysis.
• Worked on Use case Models to indicate Actors and Use cases in various Business critical transactions.
• Assisted the Business Architects in creating various UML diagrams such as Use case, Activity, Sequence and Swim lane diagrams using Enterprise Architect.
• Assisted the QlikView business partners in the creation of various eSignature reports.
• Worked on the enhancement of the current electronic signature process to an advanced electronic signature methodology within the internal line of business and customer facing.

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• The project was implemented using Agile Scrum SDLC Methodology.
• Closely worked with Scrum Master and Product Owner in defining Product and Sprint Backlogs.
• Participated in the design and development of business opportunities and ideas within the scope of the project.
• Enhance stress governance around workflows, internal controls and reconciliation points to ensure consistency of reporting between regulatory reports, management views and the CCAR submission.
• Worked on the technology or process used to make the signature is under the sole control of the person making the electronic signature for the LOS.
• Assisted the PM in enhancing the electronic signature linked with an electronic document to determine whether the electronic document has been changed or edited since the electronic signature was incorporated in, attached to or associated with the electronic document.
• Conducted interviews with key business users to collect requirements and business process information based on the user stories.
• Played a key role in the projects retail brokerage trading systems implementation and evaluation.
• Performed extensive requirement analysis including data analysis and GAP analysis.
• Developed business requirement specification documents as well as high level project plan.
• Created various UML diagrams such as Use case, Activity, Sequence and Swim lane diagrams using Enterprise Architect.
• Review and analyze the Prototypes and Wireframes and conducted Design walkthrough and demo sessions with the business users and SME’s.
• Created Traceability Matrix to reflect how the Business Requirements, at a high level, will be satisfied throughout the lifecycles (Requirements, Design, Build and Testing) of the project.
• Closely worked with development team to make sure whether the software application fits within the architecture and has the required behavior.
• Analyzed the operational procedures and methods to recommend changes for improvement, with an emphasis on automation and efficiency.
• Overseen change control to ensure that all system revisions, upgrades, and enhancements are thoroughly tested and documented to ensure business as usual.
• Developed Data Modeling and Data Mapping documents for Data Integration process.
• Set up definitions and process for test phases including product test, integration test, system test and User Acceptance Test (UAT).
• Coordinated the daily Defect Triage meeting and Change Management Board meetings.
• Conducted the user training sessions with the business users in implementation of the new application.
• Assisted the project team in resolving many post - implementation support issues.
• Prepared project reports for management, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and policies.

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Acted as an effective liaison between the technical team and the business team to ensure smooth flow of communication existed for the project
• Worked onAgileScrum Change managements to track product defects and tasks for teams.
• Framed a detailed agenda for JAD and facilitated JAD sessions between the various teams involved in the development of the application.
• Reviewing the screen mockups and wireframes for the application.
• Performed in depth GAP analysis on the requirements, identified the gaps, and documented the GAP analysis reports.
• Delivered all key documentation for the above including Business Case, BRD, FRD, Use cases, Business Rules, & Process flows
• Involved during various phases of Rollout of Client profiling and Banking Business Account related service products.
• Worked on the enhancement of the current digital signature process to an advanced electronic signature methodology.
• Provided testing support to the testing team. Actively participated in overnight app releases, running test cases, revivifying defects and bugs and properly communicating to the required
• Involved in testing of Java REST based web services.
• Requirements walk-through and single point of contact for Development and QA
• Architectural Design Review sessions and stage gates for the migration
• Partnered with project management to manage the project requirements, milestones, budget, risks and issues
• Reported on key metrics and indicators to ensure effective and accurate communication to Senior Management on the project progress and milestones.
• Serve as a key technology partner working closely with Business, Development and QA throughout all the phases of the project life cycle until go live and implementation
• Managed the product feature backlog for the end to end implementation - worked with HR business partners and SMEs to contribute to and effectively implement key asks into the release

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Gather requirements from business owners perform system analysis & create business and functional requirement documents /user stories in Rally for the Change Request/Enhancements. Created BRDs FSD & 110 User stories so far. Worked on Responsive Web Design/ Mobile Web for Finding a Doctor.
• Worked on SQL Server, Query database to extract a set of data for the required condition to support analysis and manipulate using excel to arrive at a conclusion.
• Work with user-experience leads in the development of interactive design deliverables (i.e. wireframes, prototyping, visual design)
• Analyze the website accessibility, usability impacts and performance needs for every business requirement
• Being a scrum master conduct/host daily scrums.
• Host weekly change request & enhancement meeting with business.
• Conduct bi-weekly iteration planning meeting with the team.
• Maintain requirements status update log
• Give requirement document walkthroughs to developers during story time.
• Ensure all changes in requirements are documented & communicated to required folks.
• Create process flow diagrams, use cases, test cases, defect log in HP Quality Center and provided testing support in QA, staging and production.
• Contribute in defining timelines and project plans; monitored estimates, feasibility, effort, time and compatibility.
• Suggested & implemented processes within the project.
• Create Release Notes for every production release.
• Organized JAD/JAR Sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Established and maintained traceability matrix until business requirements were signed off.
• Using MS-Visio analyzed business requirements and process through Use Cases, Class, Sequence, and Activity diagrams, and adapted UML standards to define modularized Data Process Models.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Developed a Business Acceptance testing strategy and plan.
• Created test files and analyzed test results using MS-Excel.
• Owned issues resolution and worked as a liaison between Business and IT for clarification of the project business requirements and change controls.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Coordinated and facilitated the execution of User Acceptance testing.

Confidential, Costa Mesa, CA

Business Analyst

Responsibilities:

• The SDLC methodology followed in this implementation was Agile (RUP)
• Performed GAP analysis to assess the need to upgrade the company’s Retail Merchandising Systems
• Worked on Proof of Concept (POC) for upgraded Content Management System incorporating SOA Web Services and BPM Process Models.
• Worked closely with the database team to understand the data and its movement from the source and the target databases
• Actively collaborated with the inventory management team to understand the types and categories of inventory for data integration
• Worked closely with the Purchase and Procurement team to establish a database of suppliers
• Gathered business requirements and documented them in BRD and FRD
• Assisted the development team in data integration with the help of data mapping by running SQL queries on the Oracle database
• Created and ran SQL queries for comparing, retrieving, and validating data from tables
• Assisted the QA team in creating the Test Plan and Test Cases to ensure that they met the requirements
• Assisted the QA team with Data Validation and Functional Testing with the help of Database team to check the data integrity and Functionality of the application
• Conducted User Acceptance Testing (UAT) aided by Product demo sessions and walkthroughs with business users and SMEs
• Conducted user training sessions after implementation of the project

Confidential, Provo, UT

Business Analyst

Responsibilities:

• The SDLC methodology followed in this process was Agile (Scrum)
• Executed Sprint Review sessions at the end of every sprint and Sprint Retrospective sessions after every release cycle
• Used Agile Wrap tool for all the scrum related activities and to maintain a central repository of all project related documentation
• Worked on Proof of Concept (POC) for upgraded Content Management System incorporating BPM Process Models.
• Studied the end-to-end business flow to assess the data flow in the company’s Content Management System
• Established constraints to check for Data Quality and Redundancy along with the Content Management team
• Collaborated with the Database team to map, integrate and migrate the data from the legacy system to Oracle E-Business Suite
• Worked with the Financial Experts to facilitate Financial Analysis and Forecasting Modules in the system
• Facilitated Business Intelligence and Reporting for the Marketing and Sales Teams to enable sales and demand forecasting
• Enabled faster customer service by improving Business Transaction processing speed
• Gathered requirements and documented them in URD and FRD
• Aided the development team in data mapping, migration and integration by running SQL queries on Oracle database
• Used Quality Center for defect tracking and prioritizing defects and for enhancements
• Wrote SQL queries, such as inner joins, right outer joins, left outer joins, and functions to ensure Data Validation of tables such as Accounts, Customers, Transactions, Managers, Inventory Management & Forecasting, Customer Demand, Service Level Agreements, Warehouse Management, Payroll Management, Purchase And Procurement
• Developed test cases and test scenarios with the help of QA team and conducted User Acceptance Testing (UAT)
• Assisted the Technical Team in creating the user manual, user training guides and planning the end user training process
• Conducted user training sessions after implementation of the project.