SUMMARY

• Overall about 8 years of experience in building stakeholder relationships, managing communications plans, tracking, assessing, and reporting on the analysis process.
• Experienced in all phases of Software Development Life Cycle (Agile and RUP) including application demos, requirement analysis, business analysis, design and construction phases of application development, change management, ongoing support.
• Managed, mentored and coached two scrumteams through multiple projects within an Agile framework. Implemented and trained users on Agile/Scrummethodology.
• Extensive experience in usingiRisevisualization tool to provide high fidelity working preview of an application for the better understanding of proposed functionality in multiple projects.
• Expert in usingiRisesimulation tool for creating text specification, use cases, excel sheets, static screen shots and complex business process. flows.
• Expert in writing very detailed Use Cases structured Basic scenarios, Alternate Scenario, Exception Scenario, UML Diagram, Process Flow Diagram, Wireframe and other elements by using different tools for exampleiRise.
• Extensive experience in creating Context Diagram, Business Process Flows, Activity Diagram, Use Cases and UML Diagrams using various tools like MS Visio, Enterprise Architect,iRise, Caliber RM and Caliber RDM.
• Strong experience in coordinating Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to the customer and feasible for the developers.
• Proficient in technical writing, documentation of recommended process workflows and streamlined initial project planning
• Experienced in grooming Product Backlogs with User Stories and in facilitating Scrum Ceremonies (Release Planning, Sprint Planning, Daily Stand - up, Sprint Review and Sprint retrospective).
• Worked on BMC Remedy ITSM and Service Now - SMAS (Service management automation support) management tools to efficiently perform the roles of Incident and Change Management. Additionally, used BMC Remedy to perform Issue Resolution, Root-Cause Analysis, and Knowledge Base Articles repository maintenance.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helps in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Actively involved with Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Ability to motivate, persuade and influence people at all levels. Organize complex ideas and information into actionable plans to drive buy-in and change adoption.
• Recognized track record in leading clients through major change transformations (impacting people, process, and technologies) to achieve strategic business goals. Customer focused and results oriented, acknowledged as a trusted advisor and problem solver.

TECHNICAL SKILLS

Business Process Modeling Tools: Visio, Smart Draw

Consulting: Scenario Analysis, Use Case Modeling, Process Mapping and Gap Analysis, Requirement Analysis, Solution Architecture & FSD

Defect Management Tools: Bugzilla, JIRA

Mail Servers: Lotus Notes, Microsoft Outlook

Operating Systems: Windows Vista/XP/2000/NT/98, MS-DOS, Mac OS X, Linux, Solaris

Office Suite: Word, Excel, PowerPoint

Program Management: Business Stakeholder Management, Task Planning and Control Workshop Facilitation / Knowledge Transition, Client Expectation Management

Requirement Gathering Techniques: Brainstorming, Interviews, Workshops, Focus groups

Requirement Management: JIRA, Rally, SharePoint, Confluence

Testing Tools: HP Quality Center, HP ALM

User Interface Modeling Tools: Snag It, iPlotz, Pencil, Balsamiq, iRise

UML Design Tools: Visio, Enterprise Architect

Version Controlling: Microsoft SharePoint

Web Applications: HTML, XML

CRM Tool: Sales Force

PROFESSIONAL EXPERIENCE

Confidential, NY/Chicago

Sr. Business Analyst

Responsibilities:

• Worked closely with the Senior Data Definitions Manager and the Data Dictionary Content Manager to ensure metadata contained within Collibra (Group Data Dictionary tool) is ‘fit for purpose’ to accommodate business and regulatory metadata requirements.
• Extensive experience in usingiRisevisualization tool to provide high fidelity working preview of an application for the better understanding of proposed functionality in multiple projects.
• Proficient in creating high fidelity simulations by usingiRiseStudio and conduct demos with the stakeholders of different departments to get sign-off on functional requirements.
• Expert in mapping the functional requirements iniRiseStudio and conduct demo's & walkthrough with the team members from various departments to finalize the functional requirements and create real time prototypes of the proposed functionality.
• Proficient in making updates iniRiseon the basis of feedback from stakeholders and changes in Functional requirements and scope.
• Expert in impact analysis how the functional requirements impact on various systems and creating FR Matrix.
• Proficient in mapping User Interface Specifications with the functional requirements and visualized iniRisestudio.
• Expert in usingiRisesimulation tool for creating text specification, use cases, excel sheets, static screen shots and complex business process flows.
• Effectively interacted with customers and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
• Expert in writing very detailed Use Cases structured Basic scenarios, Alternate Scenario, Exception Scenario, UML Diagram, Process Flow Diagram, Wireframe and other elements by using different tools for exampleiRise, Caliber RM and Caliber RDM.
• Ascertained that implemented solutions enhanced Confidential ’s data management.
• Maintained and observed Confidential internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

Confidential, O'Fallon, MO

Agile Coach/Scrum Master

Responsibilities:

• Carried out daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and otherScrum-related meetings for three teams.
• Facilitated and time-boxedScrumceremonies. Helped negotiating commitments and assured parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings.
• Managed teams doing a combination of Waterfall with dailyScrumfor development and delivery of Java based code.
• Used JIRA tool for managingScrum artifacts and team performance.Handled requirement churn during the project by performing Impact Analysis by checking the feasibility in maintaining the triple constraint and discussing them in dailyScrum.
• Worked with the product owner,scrumteam and shared resources on feature delivery and releases.
• Defined Acceptance Criteria for User Stories to perform User Acceptance Testing. Designed Test Cases, Test Plans and Test Scenarios to perform Functional Testing, and Regression Testing and logged down defects and systematically managed them in JIRA.
• Worked to remove impediments during sprints.
• Ascertained effective communication among everyone involved in the project or feature release.
• Worked with the product owner to manage the backlog - including definition, grooming, and prioritization.
• Produced burn down and velocity reports.

Confidential - New York, NY

Business Analyst

Responsibilities:

• Gathered and articulated Business Requirements from User Interviews and Synthesized those requirements into technical specifications.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and created Activity Diagrams / State Chart Diagrams using MS Visio and created the conceptual model, behavior diagrams.
• Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stakeholders, Architectures, and Design & development teams and also did GAP Analysis.
• Principal customer contact for internal notices, content management, community portals.
• Tracked and maintained document revisions in scope, format, and content in the information repository using SharePoint.
• Reached out and associated with individual departments to communicate SharePoint purpose, application, and vision for the future.
• Ascertained online pricing, product specification, and press release information by designing and implementing a Windows SharePoint Services site to support internal communication including a blog site for feedback.

Confidential, CARY, NC

Business Analyst

Responsibilities:

• Worked with business leaders and software developers to discuss and elicit under-the-surface needs and translate them into specific system requirements and subsequent project objectives.
• Identified key drivers in the analysis of complex issues and provided efficient solutions.
• Created prototype designs for components of applications or projects, and formulated documentation (such as requirements, test plans, acceptance criteria and scripts).
• Worked in AGILE Development team, acted as a singular point of contact between business and technology.
• Defined project requirements and assisted in estimating efforts to fulfill requirements
• Established standards for analysis, requirements gathering, test plans, process flows, use-case, and issue resolution.
• Generated metrics to analyze the performance of products and usage of systems.
• Collaborated with User Experience and Design teams to define personas, and design best in class user interfaces.
• Coached junior resources in the development of prototype designs for less-complex projects.
• Contributed input for selecting vendors and worked closely with them during execution of projects
• Responsible for test scenarios creation, system testing, user acceptance testing (UAT) and test results reviews.
• Assisted with analysis of support ticket issues.

Confidential

Business Analyst

Responsibilities:

• Primary BA for Loan IQ Application; gained and provided subject matter expertise.
• Worked with Product Owner and team members to meet the business requirements within the Agile framework.
• Provided support to application users and other teams in the company that interface, support, or provide oversight.
• Acted as liaison between the business units and the technology team, facilitated meetings and reported status.
• Worked closely with business partners to identify requirements.
• Comprehended and summarized business requirements.
• Identified and engaged key upstream Business and Operations partners.
• Identified and engaged key downstream IT partners.
• Identified cross impact to other systems.
• Ascertained when and how to implement SDLC processes.
• Planned and Coordinated testing phases, SIT, IST, and UAT.
• Administered tools used by the team, and documented project defects.
• Monitored milestones and critical dates to recognize potential jeopardy of schedule, Identified and mitigated risks involved.
• Ascertained defect resolution was accomplished within stipulated time.
• Actively participated in implementation and post-implementation processes.