SUMMARY

• Over 7 years of professional experience as a Business Analyst with expertise in transforming business process requirements into Functional Requirements, Functional Specifications, Business Process Mapping and Modeling for application development.
• Experience in working with different SDLC methodologies like Agile, and Waterfall.
• Experienced in conducting Joint Application Development (JAD) sessions with project sponsors, SMEs, end users, development and testing team to understand business needs and facilitate documentation of business requirements.
• Performed GAP analysis and documented the existing AS IS process in comparison to the required TO BE process.
• Expertise in creating UML diagrams like Activity Diagram, Sequence Diagram, Data Flow Diagram and Wireframe Prototyping using MS Visio.
• Proficient in developing Use case scenarios to enable design and development of applications based on the SDLC methodology.
• Excellent business document writing skills including Business requirements document (BRD), Use Cases, Functional Requirements Document (FRD) and Systems Requirements Specifications (SRS).
• Proficient in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.
• Working knowledge in writing SQL queryfor identifying databases involved in the application development.
• Created defect tracking using HPQC and reviewed them in subsequent iterations of the application development process.
• Experience in creating test cases using HPQC and participated in QA and User Acceptance Testing.
• Created training manuals, help manuals and user guides to enable smooth deployment of applications.
• Good Understanding of Property & Casualty and Professional Liability Line of Businesses.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Agile (SCRUM)

Business Modeling Tools: MS Visio

Requirement Management Tools: Caliber RDM, Caliber RM

Defect Tracking Tools: JIRA, HP QC, HP ALM

Operating Systems: Windows NT/XP/2000/7/8

Databases: Oracle (8i/9i/10g), SQL Server, MS Access

Tools: MS PROJECT, SQL, MS SharePoint, MS Office

Application/ERP: SAP

PROFESSIONAL EXPERIENCE

Confidential, Parsippany, NJ

Sr. Business Analyst

Responsibilities:

• Liaise with the project manager & development team to gather the requirements.
• Assist in defining, analyzing, and evaluating system requirements to meet business and user needs.
• Develop and maintain Requirement Traceability Matrix to document and manage the requirements.
• Analyze the impact of the migration to the downstream systems that use the OGIS system data
• Determine how the data conversion will be handled and how data will flow from the legacy (Goal/D) system.
• Document the requirements into BRDs and FRDs using UML Diagrams like flowcharts to visually represent the data flow.
• Develop test metrics based on key data elements.
• Identifying the test data based on the test scenarios to be covered during testing. Over six months of production data was used to derive the test data.
• Work with the data provisioning team in London for providing them information on and requesting data to be processed for each test cycle and gathering information on the data processed in various batches during the cycle.
• Analysis of test data against expected results.
• Reconciling the requested data against the actual data processed.
• Used SQL queries to compare table structures and extract data for data analysis.
• Logging the defects found in HPQC, communicating and working with various other teams in resolving the discrepancies found in order to ensure deliverables meet expectations.
• Participated in the UAT testing

Environment: UML, Agile, MS Excel, MS Power Point, MS Visio, SQL Server, SAP,HPQC

Confidential, Bridgeton, NJ

Business Analyst

Responsibilities:

• Involved in developing the business model for expediting the claim settlement process
• Defined frameworks for the application development and analyzed the areas of improvement
• Interacted with the software development team and claim settlement experts to liaison the business requirement to ensure that the application under development confines to the business requirement
• Involved in the analysis of the functional, technical specifications, and conceptual diagrams
• Identified critical areas of business risk and modified the business process to reduce the same
• Was jointly responsible for monitoring the progress of the development and QA team by prepared status report, charting out schedules, allocation and management of technical and human resources using MS Excel and MS Project
• Conducted walkthrough with the development team and stake holders
• Analyzed the security implementation of the application with respect to users perspective
• Used HP ALM for managing the requirements and bug tracking.
• Documented Used Cases and Used Case Models using MS Visio
• Prepared test data for the functional test cases. Evaluated test results and prepared test summary reports
• Interacted with developers & various members of my team to discuss and resolve defects and their priorities
• Investigating the bugs and interfacing with the developers to resolve technical issues

Environment: UML,MS Excel, MS Power Point, MS Visio, SQL Server, HP ALM, Waterfall/Agile combination

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Involved in functional requirement gathering sessions with business analyst on the client side to define key business requirements for the quote, policy and financial module.
• Drafted Business Requirements Document and functional requirement specifications (FRS) documenting all the functional and non - functional requirements
• Interacted with SMEs to determine and document all the client customizations with respect to issue companies, types of coverages like individual, General Liability, claims made or occurrence etc.
• Documented business process flows and creating detailed Use Cases.
• MS Share point was used to facilitate the change management process
• Prepared and maintained Requirement Traceability Matrix using MS Excel for each module.
• Assisted in the preparation of prototypes or mock screens on client request
• Worked closely with the software design team and product managers to periodically monitor the development confines to the requirements.
• Analysis and documentation of the risks involved and the mitigation plan
• Used HPQC for documenting and managing requirements
• Performed UAT testing alongside client users and testers prior to implementation

Environment: UML, MS Excel, MS Power Point, MS Visio, MS Office, SQL Server, HPQC, Agile, MS Share Point

Confidential, Erie, PA

Business Analyst

Responsibilities:

• Created product related presentations, and prepared the demo scripts to be presented to the client.
• Involved in functional requirement gathering sessions with business users to define key business requirements for Billing and Account Receivable module.
• Drafted functional requirement specifications (FRS) demonstrating current process and modified procedures for various GAPs identified during the requirements gathering sessions.
• Interacted with SME’s from the Billing team to validate business rules configuration and setting up master data for the base applications set-up.
• Created HTML Mock-up screens & Prototypes to obtain user feedback on implementation of key requirements.
• Documented business process flows and creating detailed Use Cases.
• Conducted user training using the Train-the-Trainer approach.
• Documented and consulted with users to identify current operating procedures and clarify program objectives.
• Worked closely with the software design team and product managers to analyze and identify system requirements and produce system specification documents from resulting requirements.
• Created risk and issue logs and escalated critical breakpoints. Used JIRA for tracking issues.

Environment: MS Word, MS Excel, Oracle, J2EE, Agile Methodology, MS PowerPoint, JIRA

Confidential, New York, NY

Business Analyst/Quality Analyst

Responsibilities:

• Involved in functional requirement gathering sessions with business users to define key business requirements for their Quote, Policy and Financial modules.
• Drafted functional requirement specifications (FRS) documenting detailed use cases for all the requirements.
• Interacted with SME’s and the development team to validate business rules configuration.
• Documented business process flows and detailed Use Cases using UML diagrams.
• Created Requirement Traceability Matrix to document and manage changing requirements.
• Created Mock-up screens & Prototypes to obtain user feedback on implementation of key requirements.
• Created risk and issue logs and escalated critical breakpoints.
• Preparation of Test plan and test cases.
• Participated in all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements.
• Log defects found and work with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Created and executed various test scripts and test scenarios, covering all aspects of product functionality
• Participated in functional, negative, regression, system integration (SIT), acceptance (UAT), security, browser compatibility testing.
• Communicated test progress, test results, and other relevant information to project manager
• Used HPQC for defect management and tracking.

Environment: MS Word, MS Excel, Oracle, J2EE, Agile Methodology, MS PowerPoint, HPQC