SUMMARY

• Mid - level IT professional with 8 years of versatile domain experience and proven track record of applying appropriate, practical technology mix that meet the business needs by enhancing the process effectiveness and minimizing risks.
• Motivated achiever with demonstrable ability to recommend enhancements to business processes.
• Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult on technology projects, and maintain collaborative relationships.
• Business Analyst offering experience with all the phases of Software Development Life Cycle(SDLC) right from Requirements Gathering and business case development to rollout and maintenance.
• Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)
• Strong Requirement Traceability Matrix mapping.
• Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects.
• Excellent conceptual and working knowledge of System Development Life Cycle, RUP, OO Models and UML Methodologies.
• Have experience with various defect tracking tools: Quality Center, JIRA.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
• Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Have good experience using different requirement gathering methods like interview, JAD, focused groups, surveys, shadowing.
• Expertise in preparing agendas, notes taking during meetings and minutes of meetings. Have facilitated meetings, workshops.
• Strong in writing SQL queries and reporting the results to the business team.
• Proven ability to support multiple projects under Tight Deadlines often with competing priorities and complexities.
• Testing expertise in performing Functional, Regression and Integration. Experience in development, execution and maintenance of Test plans, Test specifications, Test cases and Test Scenarios. Strong analytical and dynamic trouble-shooting skills. Comfortable working individually and as a part of a team.
• Expertise in QA processes, Test strategies, and QA methodologies, Functional, Regression of Client Server and Web based applications.
• Experience in formulating Test plans, designing manual Test cases and Test scripts to support quality deliverables.
• Excellent ability to formulate queries using SQL.
• Excellent oral and written communication skills and strong analytical and problem solving skills.
• Self-motivator and adapts quickly to the new environments.

TECHNICAL SKILLS

Design & Web Publishing Tools: PowerPoint, MS Visio, Rational Rose, SharePoint, I-Rise

Testing Tools: Quality Center

Methodologies: RUP, SDLC, Agile (SCRUM), Waterfall

MS Suite: MS Word, MS Excel, MS Outlook

Programming Languages: VB Script, HTML, Visual Basic 6.0, Java and SQL

Databases: Oracle, SQL Server and MS Access

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Handled Mortgage Application System through application credit check and timely ACH.
• Timely evaluated and monitored both Secured (Mortgage Properties) as well as Unsecured Loans (credit cards) so as to minimize the risk.
• Quarterly valuation of mortgaged property helped in adjusting the credit line limit of the customer to safeguard the potential risk.
• Held meetings with observers, developers and Subject Matter Experts (SME’s) for pre-analysis and requisites of the project.
• Conducted high-level requirement gathering sessions with Business Owners for requirement elicitations.
• Reviewed and Analyzed Business Requirement Documents (BRD/HLD), Functional Requirement Documents (FRD/LLD) and translated them to System Requirement Specification (SRS) so as to enable development team to better understand the requirements and business needs for coding purpose.
• Took insights with active participation in document-reviews, plan setup, plan configuration and incorporated them in Business process re-engineering, Business process improvements, Business process modeling using activity diagrams.
• Used Jira as a tool to manage product backlog and documentuserstories.
• Worked closely with the developers and testers and conducted weekly sprint planning meetings to reviewuserstories.
• Created Mock-up Screens and Wireframes using UI Components such as Radio Buttons, Drop-down list, Check boxes for retrieving data from the user with client side verification.
• Helped the Product Owner to prioritize the Product backlog items (PBI’s) for developing Sprint tasks by taking suggestions from the cross-functional development team.
• Work alongside the SCRUM Master; time-boxed and facilitated the SCRUM ceremonies (Sprint Planning Meeting, Daily SCRUM, Sprint Review Meeting, Sprint Retrospective Meeting, and Product Backlog Refinement Meeting).
• Created and maintained Sprint Burn-down Chart, Sprint Burn-up Chart and Product Burn-Down Chart to keep the track of the team’s progress and the team’s velocity for better estimation of the sprint life cycle.
• Wrote SQL queries to document and integrate data from various sources for real time collateral monitoring.
• Wrote test cases, test plans, and test scenarios depicted in documented requirements and traceability matrixes for User Acceptance testing (UAT).
• Participated in regression and integration testing.
• Worked with Product Owner to review the working demo in review meeting and helped decide which features are done and satisfy the acceptance criteria.
• Worked on all stages of Software Development Life Cycle providing support to the development, testing and user acceptance teams.
• Used JIRA for drafting the User Stories and managing the requirements.
• Reviewed Business Rules written for middle tier and validated XML schema for system data documentation including the requirement data document.

ENVIRONMENT: Scrum, Wireframes, MS Office (MS Word, MS Excel, and MS PowerPoint), MS Visio, UML, JIRA 5.2, Oracle SQL 2008, LoanSphere Empower.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Managed project plans, timelines, cost, scope & communications responsible for estimation, updated status with PMO office.
• Worked on the SRI initiative which arose as part of "stewardship culture" in MOH and need to shift from WERS used by Health Service Providers (HSPs), Local Health Integrated Networks (LHINS) and MOH to "Self Reporting" mechanism for the collection and reporting on Health financial statistical data and Electronic Medical Record (EMR).
• Interacted with the business users to understand thefunctional andnon-functionalrequirements.
• Formulated the Requirements Traceability Matrix (RTM) document to track the test cases back to its business requirements & system specifications, ensuring both forward & backward traceability.
• Participated in evaluating impact of requested changes on project baselines and deliverables.
• Using Ms Visio, created graphical representation of the business processes, Business Process Model and Notation(BPMN).
• Created Test plans, designing manual Test cases and Test scripts to support quality deliverables.
• Helped with the regression and integration testing.
• Helped prepare projects artifacts for architecture reviews checkpoints, gating and approvals.
• Participated in Technical,Business, Security, and functional and user interface Application Architecture reviews including expertise on design of newbusinessarchitectures, processes and businessrules to stakeholders.

ENVIRONMENT: Waterfall, Wireframes, MS Office (MS Word, MS Excel, and MS PowerPoint), MS Visio, UML, JIRA 5.2, Oracle SQL 2008, Web Services, XML, HTML.

Confidential

Business Analyst

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality.
• Analyze gathered requirements data, verify requirements and create business requirement specifications (BRS).
• Translated the user requirements specifications into functional specifications and preparedthe business process models, data flow diagrams (DFD) using MS Visio.
• Assisted in daily settlement operations of back office in coordination withdaily transactions for middle office operations.
• Conducted JAD and brain storming sessions with the business users and stakeholders.
• Conducted meetings with all the division supervisors to ensure that all the requirements are met.
• Implemented the approved suggestions and modified the current process flows.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Developed test cases and participated in UAT (User Acceptance Testing).
• Defects were raised and assigned to the developers for fixing and retested once it is fixed.
• Tracked bugs and created reports using Excel and interacted with Developers to follow up on Defects/Issues.
• Responsible for resolving the internal issues using the various applications.
• Working hand in hand with the business and the development team to streamline the designing and solution architecture.
• Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced withinspecified budget, quality and time.
• Extensively worked with Program Manager on various user stories for design related queries and feedback.
• Sprint planning, estimate efforts and man hours across the total development lifecycle.
• Architect the end-to-end data flow across multiple AppExchange products and several legacy systems including identifying complex integration use cases and object data mapping for high-volume data migration.
• Profiles, permissions and sharing rules to be configured for record access.
• Achieve custom development of complicated modules essentially towards the record assignment and de-duplication based on certain entry criteria.
• Business Analysis and Documentation of the Project.

ENVIRONMENT: Agile, Mock-up screens, SQL Server, MS Office (MS Word, MS Excel, MS PowerPoint, and MS Visio), GAP Analysis, JIRA, UML, and UAT Testing.

Confidential

Business Analyst

Responsibilities:

• Involved requirement gathering, writing and executing software System test plans and Test cases. Scripts were developed after reviewing the business requirements document, and functional specifications document module.
• Documented business and operation requirements, mapped business processes, created job descriptions to streamline operations, Process flow charts, and decision making and reporting.
• Worked closely with project managers, business users to formalize a business idea and define requirements.
• Interacted with the business users and division supervisors to gather the requirements.
• Gathered requirements for building a current business process.
• Analyze gathered requirements data, verify requirements and create business requirement specifications (BRS).
• Created process flow diagrams.
• Conducted JAD and brain storming sessions with the business users and stakeholders.
• Conducted meetings with all the division supervisors to ensure that all the requirements are met.
• Implemented the approved suggestions and modified the current process flows.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Developed test cases and participated in UAT (User Acceptance Testing).
• Created test scripts and executed them based on the design documents and User/functional Requirements.
• Conducted daily scrum stand-ups with onsite and offshore team.
• Developed attitude and capability to handle multiple projects at the same time including Onsite/Offsite co-ordination and also with offshore teams.
• Worked in Cross Functional team environment, served as a liaison between SME's, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.
• Maintained and improved existing Salesforce implementation. Created record types and page layouts, added and edited validation rules, edited and improved page layouts.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Worked on creating Reports and customized Dashboards.
• Developed training manuals for users, conducted User training session with BA and PM to end user.
• Worked with testing team to ensure quality application is delivered to the customers.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Involved in the entire QA Life Cycle which includes Test Designing and Execution and documentation of Test Cases, Test Procedures and Test Scripts.
• Analyzed the specifications in the User Requirements Document, Functional Requirement and Technical.
• Requirement Documents for the purpose of preparation of Test plans.
• Performed manual testing for each system build.
• Parameterized key elements to verify the Database Integrity.
• Conducted functionality tests to make sure that the application under test is meeting its functional requirements.
• Involved User Interface and System Acceptance testing done manually.
• Retrieved information from different tables in database to check the database updates on a regular basis using SQL queries
• Documented and reported the bugs through Quality Center.

ENVIRONMENT: Agile, Mock-up screens, SQL Server, MS Office (MS Word, MS Excel, MS PowerPoint, and MS Visio), GAP Analysis, QC, UML, and UAT Testing.

Confidential

Business Analyst

Responsibilities:

• Worked closely with project managers, business users and developers to formalize a business idea and define requirements using rational requisite pro.
• Analyze gathered requirements data, verify requirements and create functional specifications (FRD/FRS).
• Followed CMMI to improve the quality of process outputs and reduce defects.
• Queried relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements.
• Expertise in Business Process Modeling and Use Case Modeling using Unified Modeling Language (UML) and Rational Rose tool.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Work with Development and QA teams to transition business requirements into QA test cases and assist in UAT.
• Acted a project manager/business analyst to build a new application.
• Managed enhancements and defects promptly to assist the operations in resolving issues.
• Creating roles, profiles, access settings, custom e-mail templates & links, related lists, fields, page and search layouts.
• Designing workflows, approval processes assignment, escalation and validation rules.
• Generating reports, report folders and dashboards for metrics per management request.
• Setting up and maintaining the security and sharing model across all the users.
• Designed and delivered custom features on the sales and service clouds.
• Created different profiles and setup the permissions based on the roles in the organization.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Identified Data Requirements for Business Processes. Responsible for Test Data Management.
• Analyzed and generated detailed test reports.
• Documented the Test plan, Test scenarios and Test cases using Microsoft Office.
• Reviewed the Business Requirement Documents and the Technical Specifications of the application under test.
• Conducted manual testing, functionality testing, regression testing, system testing and end-to-end testing.
• Tracked bugs and created reports using Excel and interacted with Developers to follow up on Defects/Issues.
• Actively Participated in development walkthroughs and various meetings and discussed Enhancement and Modification Requests.

ENVIRONMENT: Waterfall, Mock-up screens, SQL Server, MS Office (MS Word, MS Excel, MS PowerPoint, and MS Visio), GAP Analysis, QC, UML, and UAT Testing.