SUMMARY

• Around 10+ years of professional experience in Dynamic Business Analyst,Software testing,Process Improvement Analyst & Business Process Management for Fortune 500.
• In depth knowledge of Software development life cycle (SDLC), testing methodologies, Software Quality Assurance and Software Testing on Manual/Automation as a Sr. QA, include Software Quality Assurance, Business Analysis, Project Management, Release Management, Defect Manager, Automation Testing (QTP, Win Runner), Automation Frame Works, Training, experience in testing of various Web - based, Object oriented, Client Server, Window and Data Driven. Expertise in ATG ecommerce environment.
• Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Good knowledge of PL SQL, ETL, Data warehousing and ACE.
• Experience in B2B, B2C and Ecommerce portals web application developments.
• Manual Testing, Automated Testing and Technical Writing. Quality Assurance of various Client/Server, ERP and Web Applications.
• Introduced the Agile SCRUM process for the Risk Data team and utilized Microsoft Team
• Foundation Server (TFS) to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings. Experience in business requirements gathering and documentation.
• Sold Knowledge and understanding of PMBOK and BABOK methodologies
• Extensive knowledge and good understanding of Avaya IVR applications
• Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Strong Working knowledge of Equity Cash Trading Concepts.
• Provided financial leadership to various product line managers.
• Analyzed processes and provided Direct reports on revenue to be submitted to management.
• Strong skills in developing Use Case Diagrams and creating Use Case Specification Documents
• Actively involved in developing, executing and managing User Acceptance Testing (UAT). Exposure to all aspects of software development, troubleshooting, testing, and maintenance.
• Good understanding of Software QA Principles and Processes.
• Worked with the IT, to get a better understanding of the ATG platform and web development.
• Selected to be part of a 3 person committee leading the development of new e-commerce platform for the company.
• Write Test Documentation: Test Plans, Test Scenarios, Test Cases, Test Specifications.
• Developed/Maintained Test Plans, Test Cases, Black Box testing/grey boxtesting, Defect Tracking and reporting for both Manual and Automated Test Environments.
• Apply ultimate test automation tools such as QTP(VB scripting).
• Hands-on development, deployment and production support experience with IBM-BPM
• Proficient in functional, negative, regression, System integration (SIT), User acceptance (UAT), load/performance, security, browser compatibility, and performance testing
• Extensive work with various rational tools like Requisite Pro. Requirement gathering/maintenance, Use Case document maintenance, Clear Case- version control and Clear Quest/Test Director for bug tracking, Rational Rose for Use case diagrams, Sequence diagrams and activity diagrams.
• Used Siebel Customer order management to simplify the complex of tracking products across multiple catalog and systems, present targeted product bundles for greater revenues, reducing operating costs.
• Experienced in developing functional specifications through JAD sessions and user interviews.
• Skilled with SIX SIGMA, DOE AND LEAN MANUFACTURING by applying to different strategies for improving business processes.
• Used Extreme dialogue for customer communication management, document automation and management system.
• Used TSS to process safe secure payments, keep track of all finance billing information’s.

TECHNICAL SKILLS

Process/Modeling Tool: Software Development Life Cycle (SDLC), MS visio and IBM Rational DOORS, Rational Rose, Rational RequisitePro, Rational ClearQuest, VSS, SSIS, Direct reporting tools Cognos,, Crystal Direct reports, ERP Package Oracle E-Business Suite, AXURE, SAP, Content management system Chameleon, Stellent, OpenCMS, IBM Rational Requisite Pro 7.0, MS visio and IBM Rational DOORS, Accuprocess, SmartCapture, Rational RequisitePro, ClearCase, ClearQuest, TestDirector, ERwin, WinRunner, LoadRunner, HP Quality Center

Methodology: OOAD, UML, RUP, Business Modeling and Data Modeling.

Databases: MS Access, SQL server, Oracle, SAP

Languages: SQL, XML and HTML, Mainframe, .NET, Visual Basic

Operating Systems: MS-DOS, WINDOWS 98/2000/NT/XP/2003 SERVER, VISTA

Office Tools: MS Office 2007/2005/2003/2000 , Word, Excel, PowerPoint, Access

Project Management: MS Project 2003/2000

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Business analyst

Responsibilities:

• Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned projects.
• Offered necessary on site administration along with proper quality control measures for ensuring the entire project finish on time and due budget.
• Performed ITGC (IT General Controls) and ITAC (IT application controls) as part of a global audit for a reputed MNC financial services firm.
• Provide necessary coordination and planning for the contractors along with the subcontractors of a team size > 10 in multiple projects.
• Organize cost control with required payroll management.
• Logged in all issues on SharePoint to MDM Senior Data Quality Analyst and Team Leader for corrective action.
• Liaising with client in understanding US Bank Global TrustService, Trading and designed functional flow to suit US Bank existing system architecture.
• Created Use-Cases, Wireframes and State Diagrams to demonstrate software architecture and interaction of system components before prototyping.
• Worked onCommerciallinesProperty and Casualty Insurance including both policy and reinsurance.
• Supported the team responsible for the implementation and administration ofServiceNow.
• Working with technical developers to ensure they understand all aspects of the requirements, including assisting with the logical data modelling.
• Develop detailed high availability and disaster recovery architectures for applications and systems
• Responsible for a major loan accounting conversion initiative to transfer retail loans to the Loan IQ loan accounting system
• Provided Sales Measurement reporting and analysis for national and regional teams in Business Continuity and Recovery Service division of IBM BPM.
• Integrated and migrated all admin systems into a single platform called Accenture Life Insurance Platform (ALIP)
• Delivered online customer analyses, such as: Customer Segmentation, record Retention Analysis and Lifetime Value Analysis. Experience IN OFSAA Framework and Profitability
• Created a file of ACORD Forms for both Personal andCommercialLinesofBusinessused Property and Casualty markets.
• Used Master Data Management (MDM) technology, tools to create and maintain consistent and accurate lists of Master Data
• Experienced in working with oracle ERP systems including SAP Procurement modules
• Created Disaster Recovery Plan for each business unit in order to recovery the network resources in a timeless matter
• Experience in analyzing and resolving performance issues with Site core CMS
• Responsibilities included source system analysis,datatransformation, loading, validation fordatamarts, operationaldatastore anddatawarehouse
• Create and maintain data model/architecture standards, including master data management (MDM).
• Experience in BA tasks like requirement gathering, analysis, scoping, requirement elicitation and documentation
• Prepared Business Requirement Documents (BRD) for Enterprise Risk Case Management (eRCM) functionality of Actimize. Possess excellent experience in RFP/RFI Proposal response.
• Implemented Actimize Anti-Money Laundering (AML) system to monitor suspicious transactions and enhance regulatory compliance. Worked and experience in configuring, extending, and supporting the OFSAA.
• Supported the helpdesk in the triaging and resolution of enterprise level issues on managed and hosted MDM platforms with both on premise and connected cloud configurations.
• Used ILOG to make visualization interfaces (Views) and resources and online trading or credit decision making.
• Used BRMS to define, deploy, execute, monitor and maintain the variety and complexity of decision logic of operational systems.Supported the Sell side Fixed Income Research team for a Bulge-Bracket US Bank.
• Extensive knowledge and experience in trading and post-trade processes in the US fixed income markets.
• Experience in wealth management, trading systems, brokerage money movement and/or FDIC insured money market products.

Environment: SAP(Fi,SD,MM,ERP,ECC,FICA,BASIS,GRC),HPQC, JDK1.3, Mainframe, J2EE, SQL, Java Beans, C, C++, RMI, EJB2.0,Web Hosting, Web Logic Application Server7.0, Builder 6.0, Axure, JDBC,SSIS, LDAP, XML, XSLT, XSL-FO, JDOM, SAX Parser, Korn Shell Script, Solaris 2.8, CVS, Sybase12.5, TSQL

Confidential, Columbus, OH

Business Analyst/BSA

Responsibilities:

• Interacted with Subject Matter Experts such as Confidential ’s Investment Managers, Loan originating Managers, and Process Analysts to gather requirements and goals through interviews, surveys to understand the business process. Conducted a controlled brainstorming sessions with project focus groups.
• Good understanding of most Financial Instruments andBusiness Processes in Capital Markets / Equity StructuredProducts, Portfolio Asset Management (PAM), Derivatives (OTC & ETD) Futures/ Forwards, Options, Swaps, Credit Derivatives, Credit Index, Risk Management
• Created and maintained data model/architecture standards, including master data management (MDM).
• Monitored, measured and reported on HR issues, opportunities and development plans in agreed formats.
• Created SQL queries in Microsoft SQL Server and TOAD to extract thedatafrom various tables in thedatawarehouse
• Worked with leadership to develop an approach to the PLMECM/DMS co-existence strategy
• Configuration and development of service catalog and application form inServiceNow.
• Experienced and versatile with the concepts of Data Modelling / Data Warehousing and RDBMS Concepts.
• Worked in Property/Causality-Commerciallines
• Coordinated with various supported internal businesses, users and external market vendors to update inventory based on changes in market data risks services.
• Performing cross functional and departmental tasks such as interviewing claim examiners and word processors to understand current document structure in CAS,ECMand Workflow to conduct Gap Analysis
• Debug ETL processdataflow from source to finaldatawarehousethrough each stage such as staging area, ID Generators, Domain changes and Replica transfers.
• Developed, maintained, and implemented business systems COOP plans, disaster recovery plans, and other tasks
• Tuned Actimize CDD models and conducting statistical analysis of data in order to perform system optimization and increase efficiency. Identified and resolved problems affecting PDM/PLM applications
• Involved in sales presentations to clients and PLM vendors on the new mobility solutions developed.
• Collaborated with corporate leadership to establish a CRM roadmap, provide CRM best practice guidance in the areas of marketing automation
• Used Master Data Management (MDM) technology, tools to create and maintain consistent and accurate lists of Master Data. Solid experience with Data Warehouse development and technologies
• Provided technical advisory service now for multiple options and risks.
• Establishing long-term relationships with key accounts which led to the effective use of these accounts as customer references within theECMcommunity
• Extracted the data from database and provide data analysis using SQL to the business user based on the requirements. Worked and experience in configuring, extending, and supporting the OFSAA
• Extensively worked on Creating User requirement Specifications (URS), Functional Requirement Specifications (FRS), and Business Process Definitions.
• Managed change controls process using Remedy andServiceNowto ITIL standard
• Executed and created various PL/SQL procedure calls to update the tables indatawarehouse
• Prepared Use Cases, Use Case Scenarios and elaborated those using UMLdiagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process Model using MS Visio and Stimulations using iRise. Experience of working with sales and pre-sales team for RFP responses and POC design

Environment: MS Excel, MS Word, MS PowerPoint, Windows XP/ME, PMBOK, BABOK, Quality center, MS SQL Data Base, JAVA, MS Outlook, Share Point, MS Visio, HP ALM (QC).Environment: HP Quality Center 10.0, Caliber RM,Web Hosting SAP, MS Office, Windows 2000, Windows Vista, MS visio and IBM Rational DOORS, HP SharePoint, MS Project, MS visio and IBM Rational DOORS, SQL, SOA Infra, XML

Confidential, Boston,MA

Sr. Business Analyst/QA

Responsibilities:

• GatheredMortgage and online suite requirements from PNC clients and analyzed them
• Used Team Foundation Serverto providesource code management, Direct reporting, requirements management, project management for agile software development, build lab management, testing and release management capabilities.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects. Performed business systems analysis, gathered requirements. Worked on Client Server environment
• Preparing & Modifying Automation scripts using Win Runner
• Executed the Automation scripts using QC and Win Runner
• Performed Functional, GUI and Security testing of the Web based application
• Performed and supervised reviewing of project documents including functional specification, business requirements and design documents
• Experience in SharePoint Server 2013, SharePoint Server 2010, Microsoft Office SharePoint 2007, SharePoint Portal Server 2003 and extensively involved in Administration and development of the portals (Intranet/Extranet/Internet) Expertise with all related administrative tasks/procedures for the installation, configuration and maintenance of the MOSS 2007 portal and SharePoint.
• Interact and negotiate with Vendors to complete the tasks related to reference dataconversion Was involved in the Test Plan document preparation.
• Hands-on experience in Oracle SCM Inventory, Order Management and purchasing.
• Experience in Internet Technologies such as Web Design, Web Hosting & Web Services.
• Experience and extensive knowledge in financial markets and instruments including equity, fixed income, FX and credit derivatives. Provided Application Support Maintenance and Independent Testing Services for the ALIP
• Experience as a Senior Data Analyst for Wealth Management area of large Financial Services firm.
• Performed UAT, functionality, integration, regression and performance testing
• Developed Test Plans,Test Cases and Test Scripts using QA Director.
• Familiar with current industry standards, such as Health Insurance Portability andAccountability
• Initiated Requirement gathering, analyzing, validating, and authoring use cases usingUML
• PreparedUseCasedocuments for all system requirements and followed theRUPprocess
• Interacted with Legal & Compliance team to include regulatory aspects
• Worked through the testing lifecycle by developing test cases, test plans, manual tests
• OnHPCoactively involved in developing, executing and managing User Acceptance Testing (UAT).
• Used TSS to process safe secure payments, keep track of all finance billing information.

Environment: Seibel, MS Project, MS Word, MS excel & Share point 2010, Axure, MS Visio and IBM Rational DOORS, Web hosting, Agile Methodology

Confidential, Shelton, CT

Business Analyst

Responsibilities:

• Gathered and analyzed requirements and transformed into Business Requirement Documents (BRD)
• Used ILOG to make visualization interfaces (Views) and resources and online trading or credit decision making.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects.Formatting spreadsheets using advanced excel functions to accommodate entire client requirements
• Used BRMS to define, deploy, execute, monitor and maintain the variety and complexity of decision logic of operational systems.Drive through development to production.

Environment: Seibel, MS Project, MS Word, MS excel & Sharepoint 2010, Axure,MS Visio and IBM Rational DOORS, Web hosting, Agile Methodology.

Confidential, Williston, VT

Business Analyst

Responsibilities:

• Defined and developed business functional requirements and use cases and participated in technical walk-through meetings to develop the functional design for the implementation.
• Facilitated and walked through requirement gathering sessions with the business team to collect the business Direct reporting standards, security and service level requirements and documented them using Requisite Pro. Functioned as a liaison to the business, ensuring that issues important to customers are identified and addressed by the team.
• In areas such as Fixed Income, Equities, Risk, Over the Counter (OTC) Derivatives, Electronic Trading floor applications, Financial reporting using Business Objects, leading and managing Business Process Re-engineering.
• Conducted JRP sessions with clients and technical units and (JAD) sessions with IT Group.
• Worked closely with project management to keep track of the status of project and draft strategies for the near future. Exposure to the concepts of oracle financial.
• Start-up mentality as an HR professional and assist with facilities management and ensuring wellbeing of employees
• Automated the test scripts for the GUI, functional, performance and regression testing using Win Runner on Windows NT platform. .
• Collected test metrics weekly from the Test Director database that reflected the current status of the test execution and the state of the defects.
• Coordinated activities between business unit and technical staff, developing new methods, policies and procedures to meet the business needs and business requirements.
• Responsible for designing and implementing oracle ERP solutions in both discrete and process manufacturing
• Responsible for providing documentation to team for troubleshooting and resolving issues directly reported by system users, facilitating resolution.
• Presented tables and charts of customer requirements in department meetings to ensure effective communication with customers and execution by the team.

Environment: PL/SQL, Oracle Forms, C,C++, Visual Basic, Windows NT 4.0, MS Office Suite, MS visio and IBM Rational DOORS, Load Runner, Win Runner, Oracle, Test Director, XML, HTML, JavaScript, SharePoint 2010