SUMMARY

• Over 7 years of experience working as a Business Analyst in various domains like Retail, Healthcare and Banking.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross - platform environment.
• Worked in Cross Functional team environment and capability to handle multiple projects at the same time including Onsite Offshore co-ordination.
• Worked with senior management,brokerage team, and clients through due diligence process.
• Conducting JAD sessions, creation of Use Cases, work flows, Prototypes/ Wireframes for the Web Applications.
• Experience in interacting with Clients, Business Users and SME’s, using various elicitation techniques like JAD/ JAR sessions, interviews, surveys, group discussions, workshops and reviewing any existing documentation/procedures.
• Good experience in performing GAP, Risk. Impact, Feasibility, analysis etc.,
• Experience in identifying various business processes by Use Case models such as Process Flows, Context, ER, Sequence, Swim lane and Activity Diagrams.
• Experience at Enterprise business process modeling (BPM) tools like, MS Visio.
• Experience in performing Data Modeling, Data Mapping between various Data sources for defining Data Migration and Data Conversion strategies.
• Good Knowledge of various data validation and verification by using SQL queries.
• Assisted the QA team in conducting Data Validation, System Integration (SIT), Functional, Ad Hoc, Acceptance Testing.
• Experience of organizing and conducting UAT with the business users.
• Good understanding of Defect and Change management process.
• Experience in creating user documentation, user training and deployment process planning and post- production support documentation.
• Domain experience includes knowledge of CCAR, Equity, Bonds, Loans, Money markets, Benchmark Index, General Ledger, Credit Bills, Credit Reports, Accounts Receivable/Payable.
• Generated steps for CCARimplementation for three out of eleven work streams relating to capital planning, scenario generation, and model validation.
• Organized weekly project status meetings, Walkthroughs, and Inspections.
• Defining the Project Scope and Objective; identifying, analyzing, and resolving risks involved while execution to completion of the project.
• Adept in performing user training sessions after the implementation of the project
• Capable to lead and motivate team.
• Effective verbal/written communication skills.
• Comprehensive experience in negotiating skills, Team Management, Project Management, time management and multi-tasking on daily basis

TECHNICAL SKILLS

OS: Windows 7/VISTA/XP

Databases: MS Access, Oracle, MySQL, SQL Server

Content Management Tools: MS Sharepoint, WordPress, TeamSite

Requirement Management Tools: Rational Requisite Pro, MS Office Suite, Rational DOORs

Defect/ Change Management tools: Rational ClearQuest, Jira, Bugzilla,HP Quality Center

Applications/ Other Tools: MS SharePoint, TOAD, SAP CRM

Project Management Tools: MS Project, Jira, Rally, Scrumwise

Modeling Tools: MS PowerPoint, TIBCO Business Studio, Just in Mind, Gliffy, iRise, Rational Rose, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• The project was implemented using Agile Scrum SDLC Methodology.
• Closely worked with Scrum Master and Product Owner in defining Product and Sprint Backlogs.
• Participated in the design and development ofbusinessopportunities and ideas within the scope of the project.
• Enhance stress governance around workflows, internal controls and reconciliation points to ensure consistency of reporting between regulatory reports, management views and the CCARsubmission.
• Conducted interviews with keybusinessusers to collect requirements andbusinessprocess information based on the user stories.
• Played a key role in the projects retail brokerage trading systems implementation and evaluation.
• Performed extensive requirement analysis including data analysis and GAP analysis.
• Developedbusinessrequirement specification documents as well as high level project plan.
• Created Use case Models to indicate Actors and Use cases in various Businesscritical transactions.
• Created various UML diagrams such as Use case, Activity, Sequence and Swim lane diagrams using Enterprise Architect.
• Create Prototypes and Wireframes, conducted Design walkthrough and demo sessions with the business users and SME’s.
• Created Traceability Matrix to reflect how theBusinessRequirements, at a high level, will be satisfied throughout the lifecycles (Requirements, Design, Build and Testing) of the project.
• Closely worked with development team to make sure whether the software application fits within the architecture and has the required behavior.
• Analyzed the operational procedures and methods to recommend changes for improvement, with an emphasis on automation and efficiency.
• Overseen change control to ensure that all system revisions, upgrades, and enhancements are thoroughly tested and documented to ensurebusinessas usual.
• Developed Data Modeling and Data Mapping documents for Data Integration process.
• Extensively used SQL queries to validate the data on both source and Target data sources.
• Assisted the QA teams in creation and review of Test Cases and also participated in Test Case executions.
• Set up definitions and process for test phases including product test, integration test, system test and User Acceptance Test (UAT).
• Coordinated the daily Defect Triage meeting and Change Management Board meetings.
• Conducted the user training sessions with the business users in implementation of the new application.
• Assisted the project team in resolving many post - implementation support issues.
• Prepared project reports for management, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and policies.

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Acted as an effective liaison between the technical team and thebusinessteam to ensure smooth flow of communication existed for the project
• Framed a detailed agenda for JAD and facilitated JAD sessions between the various teams involved in the development of the application.
• Interacting with the businessusers to gather requirements based on the CCARRegulation for Financial Statements, Interest Rate, Credit Ratings, FRY9C and Investment Securities.
• Created screen mockups and wireframes for the application.
• Performed in depth GAP analysis on the requirements, identified the gaps, and documented the GAP analysis reports.
• Delivered all key documentation for the above includingBusinessCase, BRD, FRD, Use cases,BusinessRules, & Process flows
• Involved during various phases of Rollout of Client profiling andBankingBusinessAccount related service products.
• Provided testing support to the testing team. Actively participated in overnight app releases, running test cases, revivifying defects and bugs and properly communicating to the required
• Involved in testing of Java REST based web services.
• Requirements walk-through and single point of contact for Development and QA
• Architectural Design Review sessions and stage gates for the migration
• Partnered with project management to manage the project requirements, milestones, budget, risks and issues
• Reported on key metrics and indicators to ensure effective and accurate communication to Senior Management on the project progress and milestones.
• Serve as a key technology partner working closely withBusiness, Development and QA throughout all the phases of the project life cycle until go live and implementation
• Managed the product feature backlog for the end to end implementation - worked with HRbusiness partners and SMEs to contribute to and effectively implement key asks into the release

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Gather requirements frombusinessowners perform system analysis & createbusinessand functional requirement documents /user stories in Rally for the Change Request/Enhancements. Created BRDs FSD & 110 User stories so far. worked on Responsive Web Design/ Mobile Web for Finding a Doctor.
• Worked on SQL Server, Query database to extract a set of data for the required condition to support analysis and manipulate using excel to arrive at a conclusion.
• Work with user-experience leads in the development of interactive design deliverables (i.e. wireframes, prototyping, visual design)
• Analyze the website accessibility, usability impacts and performance needs for everybusiness requirement
• Being a scrum master conduct/host daily scrums.
• Host weekly change request & enhancement meeting withbusiness.
• Conduct bi-weekly iteration planning meeting with the team.
• Maintain requirements status update log
• Give requirement document walkthroughs to developers during story time.
• Ensure all changes in requirements are documented & communicated to required folks.
• Create process flow diagrams, use cases, test cases, defect log in HP Quality Center and provided testing support in QA, staging and production.
• Contribute in defining timelines and project plans; monitored estimates, feasibility, effort, time and compatibility.
• Suggested & implemented processes within the project.
• Create Release Notes for every production release.
• Organized JAD/JAR Sessions to collect requirements from system users and preparedbusiness requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified end to end requirements for all systems andbusinessunits that may be impacted by the project.
• Established and maintained traceability matrix untilbusinessrequirements were signed off.
• Using MS-Visio analyzedbusinessrequirements and process through Use Cases, Class, Sequence, and Activity diagrams, and adapted UML standards to define modularized Data Process Models.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Developed aBusinessAcceptance testing strategy and plan.
• Created test files and analyzed test results using MS-Excel.
• Owned issues resolution and worked as a liaison betweenBusinessand IT for clarification of the projectbusinessrequirements and change controls.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Coordinated and facilitated the execution of User Acceptance testing.

Confidential, Costa Mesa, CA

Business Analyst

Responsibilities:

• The SDLC methodology followed in this implementation was Agile (RUP)
• Performed GAP analysis to assess the need to upgrade the company’s Retail Merchandising Systems
• Worked on Proof of Concept (POC) for upgraded Content Management System incorporating SOA Web Services and BPM Process Models.
• Worked closely with the database team to understand the data and its movement from the source and the target databases
• Actively collaborated with the inventory management team to understand the types and categories of inventory for data integration
• Worked closely with the Purchase and Procurement team to establish a database of suppliers
• Gathered business requirements and documented them in BRD and FRD
• Assisted the development team in data integration with the help of data mapping by running SQL queries on the Oracle database
• Created and ran SQL queries for comparing, retrieving, and validating data from tables
• Assisted the QA team in creating the Test Plan and Test Cases to ensure that they met the requirements
• Assisted the QA team with Data Validation and Functional Testing with the help of Database team to check the data integrity and Functionality of the application
• Conducted User Acceptance Testing (UAT) aided by Product demo sessions and walkthroughs with business users and SMEs
• Conducted user training sessions after implementation of the project

Confidential, Provo, UT

Business Analyst

Responsibilities:

• The SDLC methodology followed in this process was Agile (Scrum)
• Executed Sprint Review sessions at the end of every sprint and Sprint Retrospective sessions after every release cycle
• Used Agile Wrap tool for all the scrum related activities and to maintain a central repository of all project related documentation
• Worked on Proof of Concept (POC) for upgraded Content Management System incorporating BPM Process Models.
• Studied the end-to-end business flow to assess the data flow in the company’s Content Management System
• Established constraints to check for Data Quality and Redundancy along with the Content Management team
• Collaborated with the Database team to map, integrate and migrate the data from the legacy system to Oracle E-Business Suite
• Worked with the Financial Experts to facilitate Financial Analysis and Forecasting Modules in the system
• Facilitated Business Intelligence and Reporting for the Marketing and Sales Teams to enable sales and demand forecasting
• Enabled faster customer service by improving Business Transaction processing speed
• Gathered requirements and documented them in URD and FRD
• Aided the development team in data mapping, migration and integration by running SQL queries on Oracle database
• Used Quality Center for defect tracking and prioritizing defects and for enhancements
• Wrote SQL queries, such as inner joins, right outer joins, left outer joins, and functions to ensure Data Validation of tables such as Accounts, Customers, Transactions, Managers, Inventory Management & Forecasting, Customer Demand, Service Level Agreements, Warehouse Management, Payroll Management, Purchase And Procurement
• Developed test cases and test scenarios with the help of QA team and conducted User Acceptance Testing (UAT)
• Assisted the Technical Team in creating the user manual, user training guides and planning the end user training process
• Conducted user training sessions after implementation of the project