PROFESSIONAL PROFILE

Work experience in various techno commercial roles. Have worked in information technology field in Service Management ITSM segment, as a Business Analyst, Quality Analyst, finance Subject Matter Expert and Project Management.

Skills:

• Business requirement gathering, analysis, elicitation and management, Use case
• Business process re-design, analyze AS IS business processes and define To Be processes Incident management and problem management, Change Management, Service transition
• Test plan, test case writing, Executing test plan, bug reporting. Excellent written and oral communication, proactive, organized and focused strongly on delivering results.
• Good experience in interacting and coordinating with associates from different geographical regions different time zones

Domain Experience:

• Automotive, Financial, Manufacturing, Construction, Ecommerce, Energy, Real Estate, Education

TECHNICAL SKILLS

ITSM Tools: HPSM, HPOM, BMC Remedy, VAS Vantage analyzing system , MIM tool, HP Site Scope, Service Now

Enterprise Resource Planning ERP : Oracle e-Business 11i - General Ledger GL , Accounts Payables AP , Accounts Receivables AR , Fixed Asset, Cash Management, Knowledge of Oracle R-12 e-Business

EAI and ETL: Oracle SOA Suit 11g-10g, Sun JavaCAPS-6 , 5.1.3 and 5.1.2, SRE 5.0.5, e Gate 4.5.3, ICAN 5.0.5, Datastage 8.1,8.5 and V7.5.3, Websphere MQ 7.0.0.1, SAP , Mainframe, Java

Testing Tools: HP Quality Center, Test Director, QTP

RDBMS/DATABASE/ tools: Oracle 8i/ Oracle 10g / PL/SQL, SQL Plus, Toad

Change Mgmt. Tools: MS-Visual Source Safe VSS

Project Implementation Methodologies: Waterfall, Agile Scrum

Business Modeling Tools: Visio 2000

ACCOMPLISHMENTS

Confidential

Business Analyst

• Coordinating all database design requirement, DB change control and release management. Prepare Release Implementation plan from respective component and Release tracking. Coordinate delivery of development beta and production releases that meet quality assurance standards. Assist technical team in design and development tasks. Assist test team in creating test plans and testing efforts. Facilitating communication between teams, onsite offshore coordination, status reporting, risk management, escalation of issues.

Confidential

Business Analyst

Responsibilities:

• Service Transition for 400 applications:
• Actively involved in Application transition process from Out-going vendor. Established ITIL support structure for Customer. Preparation and planning, Knowledge transfer, Prepared DOU Document of understanding , Co-ordination between offshore team and business, Verification of deployment through Monitoring and reporting.

Confidential

Business Analyst

• Worked in onsite/offshore model from project kickoff through implementation, involve in all phases of SDLC and post production support. Completed requirement gathering, analysis and prepared business requirement document BRD , software design/development document SDD . Served as the primary liaison for cross functional client contacts, incorporated requirements from multiple domains, developed holistic technical specification documents. Conducted JAD sessions and design sessions to develop comprehensive requirements in consensus with all the teams involved in the project, test case writing, unit testing, integration testing, performance testing, regression testing, smoke testing, Deployment and production support.

Confidential

IT Tools configuration / Migration

• Worked on Remedy - CMDB, Problem management, Incident Management, change management modules.
• Requirement gathering, Elicitation, Validation for the application/ transaction needs to be monitored through Vantage. Autocheck configuration, Dashboard setup, Different kinds or report setup for Vantage Analysis System, provide training to other team members for Autocheck configuration and Vantage monitoring

Monitoring:

• Proactive in identifying issues and respond quickly to minimize impact to Customer. Negotiate with various Internal Management and GMIT Management to establish priorities
• Works proactively in identification of top recurring incidents and compiles trend analysis. Monitoring critical changes going in environment and provide support if any change related incident occurs. Assist in preparation on Process Design Document PDD .

Incident Management:

• Lead and facilitate all incidents of any severity with a range of resources from multiple geographies to ensure prompt restoration of services. Manages High Severity incident Triage process. Facilitated return to service for high priority major service interruptions using the ITIL major incident management process resulting in reduction in enterprise RTS times. Co-coordinating with different support teams-UNIX SA, Security, DBA, Windows, Wintel, Mainframe and application teams in multivendor environment. Led cross-discipline ad hoc teams of IT SMEs in complex diagnostics of root cause. Orchestrate the steps during an incident process to clarify the events and tasks leading to restoration of services. Engaged external service vendors. Escalated and communicated status of major incidents and problems with IT and business stakeholders including executive management. Analyze incident and availability data to identify key availability issues and trends, ensuring that appropriate actions are taken by the operations teams to address the issues. Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. Provides point of contact for process related questions or issues and facilitates. Attending the relevant CAB meetings of the Infrastructure/application Support teams to understand the planned changes to the infrastructure supporting the company's applications and monitoring high severity changes. Assist in preparation on Process Design Document PDD for Incident Management.

Problem management:

• Manage day to day functions to prevent problems and resulting incidents from happening, eliminate recurring incidents and minimize the impact of incidents that cannot be prevented.
• Maintains inventory of problems under analysis, their current progress and status Monitor and follow-up on outstanding problems and their status to ensure corrective measures are being taken to permanently fix the problems. Coordinates meetings to resolve problems. Follows up issues and progress with problem owners where necessary. Identifies resources needed to resolve problems. Monitors the effectiveness of error control and makes recommendations for improvements. Supported preparation of monthly analytic dashboard briefs for executive IT management as well as provided concise executive summaries and trend analysis. Involve in identify opportunities for process improvement and implementation of solution via tools and process updates. Assist in preparation on Process Design Document PDD for Problem Management

Environment: Oracle SOA Suit 11g-10g, Sun JavaCAPS-6 , 5.1.3 and 5.1.2, SRE 5.0.5, ICAN 5.0.5, e Gate 4.5.3, SAP PI7.0, Datastage 8.1,8.5 and V7.5.3, Websphere MQ 7.0.0.1, Oracle 10g, UNIX Shell Script, SMART Tumbleeweed 8.1, Tumble weed 4.8.2, Cyclone, Weblogic 10.3.0, AXG, AXWAY, Java J2EE, Cisco AXG XML Gateway 6.11, Reactivity, ebXML Clients, Unix , Mainframe , Lynex, XML, SharePoint

Confidential

Oracle Apps Functional Consultant

Responsibilities:

• Requirement gathering, elicitation, management and outline acceptance criteria for integration of Sabrix Tax engine with Oracle financial module for Energy project. Participate in joint application development sessions. Prepare AS IS To Be business process flows and functional design document / BR100. Assist in translating business requirements into a solution design. Define test methods, create test plans and write test scripts. Execute test plans and create test reports to describe program evaluation, testing, and correction. Support user acceptance testing UAT . Prepare user training/procedure manuals for GL, AP and AR modules. Support end user adoption of the application. Full cycle implementation of all Financial Modules GL, FA, AR, AP. Create responsibilities with appropriate menu for users to restrict their access to application.
• Set up Chart of Accounts and Set of Books in multi-org environment. Setup cross validation, security rules, and recurring journal entries. Setup financial options, payable options, banks, locations and profile options. Set up AP bank accounts, bank documents, bank codes. Set up Fixed Assets including defining category, location and asset key Flexfields. Define the recurring journal allocation formulas for allocation of various expenses across different business units. Define Global Consolidation System GCS for generating consolidated Financial Statements. Define GIS system for intercompany accounting across the set of books. Create the financial statement using the FSG of Oracle General ledger. Configure quick codes and deprecation methods

Environment: Oracle e-Business 11i, Microsoft Visio, Windows XP Pro, Oracle 8I, SQL Plus, QTP, GIS

Confidential

Sr. Business Finance Analyst

Responsibilities:

• Requirement gathering, elicitation management, requirement clarification, rational outline acceptance criteria for Collage admission and library project. Detailed documentation of business and system requirements, process flows, and data models. Conducted JAD sessions and design sessions to develop comprehensive requirements in consensus with all the teams involved in the project.
• Created use case documents, process flow diagrams and other UML models. Developed project plans and specifications. Financial Planning Budgeting. Alliance management, Documentation Correspondence with various government agencies. Internal IT system strategy definition and framework definition from functional perspective. Weekly status reporting. Bank Reconciliation Audit Support. Managed accounts AP, AR and payroll departments. Ensured timely payments of vendor invoices. Produced a variety of financial reports. Responsible for negotiating past due accounts. TDS Deduction of Contractors and Suppliers.

Environment: Telly6.2, Oracle 8, Windows XP Pro, MS Office, Microsoft Visio