OBJECTIVE

• Experienced in different technologies over the years by taking up challenging roles and was able to fulfill each one to the best of it. So looking forward to use my resourceful experience and load myself with new technologies as well.

SUMMARY

• Over 8+ years of experience in the IT industry as a Senior Business Analyst, Operations Analyst and Developer specifically in Energy, Insurance, Banking, Financial, Retirement, Supply chain, Healthcare domain
• Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into function/technical requirements
• Experienced in all phases of Software development Life Cycle and the iterative rational unified process(RUP) spanning over Requirements, Analysis, Design, Development, Testing and Maintenance
• Determine user/business/functional requirements and product work flow process and diagrams using Confidential Visio and Confidential Suite Applications
• Can effectively apply project development and management methodologies to include Agile Programming Model. Story boarding and Use cases
• Clear Understanding on 401(a)plan,90 - age Formula,403(b) plan,408(b) plan
• Extensive Knowledge on ICD-9-CM and ICD-10-CM/PCS and well versed with ANSI X12, HIPAA and HL7 standards
• Experienced in using BizTalk applications with HIPAA EDI transactions supporting 834,835,837,270/271 transactions
• Extensive experience in Healthcare/Claims adjudication and Member enrollment
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specification Document (FSD), and Non-Function Requirement Document like Network, storage documents etc.
• Designed and review of various documents including use case diagrams/scenarios and perform requirements modeling and develop analysis diagram, activity diagram, data models and use case realizations using RUP tools in agile.
• Conducted gap analysis increase the performance and decrease the operational cost purposes. Interacted with the operational team and SME experts with the operations team of Confidential .
• Experienced in testing and system changes including liaising with QA team to develop test plans, test cases, test scenarios, gathering the test data and conducting manual testing like regression, smoke, end to end and functional
• Experienced with defect tracking tools like HP quality Center, Clear Quest, VSO
• Proficient in installing, configuring, managing, monitoring and troubleshooting MS SQL Server 2012/2008/2008 R2 and BizTalk server
• Hands on experience in identifying gaps as a part of Service improvement and implemented Database Backup, Recovery and highly experienced in investigating and applying necessary MS SQL Server database Service packs, hot fixes and Security Patches
• Good Understanding and Knowledge with ETL tools, Reporting tools and Big data tools like Hadoop
• Achieving results by effectively communicating using analytical, interpersonal, presentation skills to provide key personnel with the right information at the right time
• Excellent Communication skills and ability to work in a team environment.

TECHNICAL SKILLS

Applications: Confidential Office 200/2003, MS project, Visio, SSRS, Adobe Photoshop

Requirement and Project Management Tools: Requisite Pro, Clear Quest, Clear Case, JIRA, Version One, Basecamp

Business Skills: Business Definition Requirement, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Competitive Intelligence and Market Research Analysis

SDLC Process: Waterfall, Agile, Scrum, V-Model

EDI Transactions: 834,837 P & I (Professional and Institutional), 835,837- HIPAA 4010 (ANSI X12), 997(HIPAA 4010/4010A1), 270/271, 276/277

Operating Systems: Windows 2012/2008 R2/2003, Windows 7/8/10 Professional

Databases: SQL server 2005/2008/2008 R2/2012/ 2014; Oracle 10g/9i/8i, MS-Access

Web Analytics Tools: Simulator, Web Trends

Database Tools: Management Studio/Enterprise Manager, Query Analyzer, Business Intelligence

Testing Tools: HP Quality Center, WinRunner

GUI: Confidential Visual Studio 2008/2010/2013

Programming: PL/SQL, Power-shell, ASP.NET, HTML, Java

Middleware(EAI) tools: BizTalk Server 2006/R2/2010/2013R2, Informatica 9.1

Data Formats: EDI-ANSI ASC X12,HIPAA 4010,4010A1,EDI-FACT, EDI-INT,XML,FILE,FLAT-FILE,WCF-Services,ASP.NET Web Services, WSS(Windows SharePoint Services)

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

Senior Business Analyst

Responsibilities:

• Design, structured and conduct analyses that leverages business data to answer complex business questions
• Analyze impact of proposed solution across the business, develop use cases to explain/ demonstrate business requirements/specifications to IT team and contribute a business or process perspective during design reviews
• Responsible for interacting client business users, project stake holders and implementation team members to gather requirements and provide recommendations
• Own and drive value stream mappings analysis, As-Is & To-Be sessions, requirements gathering and solution evaluations
• Developed functional specification documents for External and Internal web services and BizTalk implementation
• Analyzed multiple source systems to identify the data for migration
• Analyzed the legacy data issues which would impact new implementation and documented recommended changes
• Responsible to interact with storage, networking and Application team and note down the dependencies with the client and get required things from the client as needed.
• Responsible for leading the development effort and tracking the project status on timely basis
• Delivered weekly status reports to IT management and stakeholders.
• Utilized an Agile methodologies to ensure successful and on time delivery project deliverables
• Responsible for load testing in QA, end to end testing in QA and Smoke testing in QA
• Created SDLC templates to be used by Architect and PM. Including but not limited to: Business requirement Document, project Status Review, Status reports, Risk Assumption Issues Dependencies Log, UAT Plan, Roll Out Plan and Knowledge transfer sessions plan
• Maintained UAT and QA defect tracking using spirit internal tool of HPE

Environment: Windows, MS Office suite, UML, Agile Scrum methodology, Gap Analysis, Spirit, Simulator, sharepoint, ASP.Net, T-SQL, BizTalk 2013R2

Confidential, Tampa, FL

Senior Business Analyst

Responsibilities:

• Define, analyze and document business requirements (BRD’s) and Process (Visio flows) for the implementation of gas and electrical systems, Business Process Management and Billing applications.
• Lead JAD sessions to identify business needs and requirements. Conducted business requirements walk through and obtain sign offs from stake holders
• Organize workshops to elicit and review requirements from Subject Matter Experts(SME’s)
• Collaborated with Business partners to ensure compliance with product development process guideline by contributing to the successful implementation of all non-IT phases of the process (Business objectives definition, business requirements, user acceptance testing, etc.)
• Design. Develop and execute test plan for user acceptance testing. Identify, log and monitor defects using JIRA
• Served as a liaison between product areas, Compliance, Operations and IT application development resources throughout the project lifecycle.
• Used SOAP UI tool to test Gas and Electric work flow for quick smoke test in QA
• Lead TUT sessions for end to end functional testing with downstream SAP Middleware BizTalk and upstream CAD.
• Performed workflow analysis and monitored work flow and UAT tracking activities using HP quality Center
• Created all documentation for SOX compliance and uploaded documents to SharePoint

Environment: MS Office Suite, Sharepoint, HP Quality Centre, SQL,XML, BizTalk 2013R2 Admin Console, Agile Scrum methodology, SOAP UI

Confidential, Redmond, WA

Operations Business Analyst

Responsibilities:

• Defined scope of the projects by drafting and distributing scope documents
• Liaison between the client and cross-functional teams by documenting defects discovered during UAT testing
• Interacted with LOB’s to understand the Major Incidents happened in the fiscal year and documented the root cause and collaborated with operations team to rectify the defects in the system
• Performed detailed analytics for BizTalk operations and pinpoint to the areas of the improvement
• Created and generated reports using SSRS, research and analyze data and reports trends to management/Business partners
• Logged issues in VSTF to identify different levels of priority issues
• Handled multiple projects at a time and conducted meeting to execute test cases
• Worked on Problems of moderate scope to high scope where analysis of situation to data requires a review of a variety of factors
• Review risks identified throughout the system development life cycle and assist the team to determine the best mitigation strategy based on the risk level
• Created 810(Invoice), 850(Purchase Order), 855(Purchase Order Acknowledgement),856(Shipment Notice/Manifest,894(Delivery/Return Base Record,997(Functional Acknowledgment) translation and custom compliance maps for retail purchases and shipments
• Worked efficiently and effectively with EDI administration to implement maps and EC Gateway processes
• Conducted Gap analysis to decrease the cost and increase the efficiency of P3 issues. Detailed analysis has been conducted and the efficiency has been increased from 36% to 93% over a period of 2 months. Cost reduction has been done by automating the repeating issues and also by conducting root analysis.
• Served in Nokia Mobile Development project as Functional Analyst for new content delivery channel
• Determined scope of data fields, functional services required by Business Product Leads
• Authored Business Rules for Requirements Specification Matrix (RSM)

Environment: Gap Analysis, MS Visio, MS Power Point, SQL Server, SharePoint, VSTO, Octopus, Agile Scrum Methodology

Confidential, Cleveland, Ohio

Senior Business Analyst

Responsibilities:

• Assessed business partners operations to understand their strengths and to determine opportunities to automate process and functions for operational efficiencies
• Consulted external group stakeholders to provide recommended business solution
• Involved in understanding of Credit Risk Management for the application
• Wrote Requirements Definitions (RDDs), System Specification Documents(SSDs) and Functional requirement documents, Project Schedule, Release Phases and other related documentation
• Incorporated Visio business process flow diagrams into RDDs and SSDs
• Communicated with the Dev team and Operations for implementing new calculation framework of Risk Weight Assert
• Conducted Application review meetings by weekly with the operations team to understand the impact
• Functioned as a primary liaison between LOB’s, Application development team, Operations team, testing team throughout the project cycle
• Conducted JAD sessions with application development team, Architects, Networking team, Storage team to have a better understand of business requirement
• Assist in documentation technically with storage, Networking and Development teams respectively
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements

Environment: MS Visio, MS Power Point, PL/SQL, SharePoint, VSTO, water fall methodology

Confidential, Pittsburgh, PA

Production/ Business Analyst

Responsibilities:

• Playing a role of a BA with full ownership of the requirements, gathering and capturing from different SME’s
• Documenting the requirements in the form of use cases, creating the work flow diagram, activity diagram using Excel and Visio tools
• Responsible for the application demos to the higher management for giving them the insight of the application and development progress
• Creating the User guides, user manuals and training documents for the products including the training videos and audios
• Responsible for the UI representation of the features and functionalities.
• Supported deployment and administration for in-house legacy applications interface with BizTalk and SQL server’s database.
• Expertise in problem resolution and provide the root cause analysis along with recommending and implementing the new techniques
• Experienced on deployment requests using MSI & Binding files, auto deploy etc.
• Worked closely with testing team and Developers to clarify\understand functionality, resolve issues and till completion of QA and UAT phases.
• Participated in functional testing to ensure the quality of the product delivered as requested and collected the defects and created new change request as a part of functional support
• Generated dashboard, scorecards and other ad-hoc reports (KPIs)

Environment: MS Office Suite, Sharepoint, HP Quality Centre, SQL,XML, SOAP UI, Agile methodology

Confidential, Lafayette, Louisiana

Sr.Business Analyst

Responsibilities:

• Involved in HIPAA/EDI medical claims analysis, Design, Implementation and Documentation
• Determined business functions and gathered requirements and participated in design of BizTalk server application for processing the EDI transactions
• Generated documents for Complex HIPAA-EDI flat file documents for custom pipelines
• Created transaction sets requirements for HIPAA transaction 270/271, 276/277,835,837-(I,P & D),835 Remittances and others
• Conducted regular audits of EDI transactions to determine accuracy and areas for improvement and maintaining EDI maps and business rules for HIPAA validation software
• Reviewed and analyzed payer performance reports for real time transactions for each clearinghouse/payer
• Monitoring the daily receipts and processing of claim files from Medicare contractors along with troubleshooting and resolving data transmission or content problems
• Maintain daily communications with the client support center in order to keep clients informed of real time payer system status
• Documented the entire HIPAA 834,837 I & P workflow process for knowledge transfer from Client to the Business users

Environment: Windows Server 2003, MS SQL- Server 2005, EDI/XML Schemas, MS InforPath 2003,MS Office Suite, Share point, HP Quality Centre, XSLT,UML, Visual Studio.Net 2005

Confidential, Chattanooga, TN

Business Analyst

Responsibilities:

• Determined business functions and gathered information accordingly; evaluated existing functionality and analyzed the new requirements.
• Tracked project progress activity, ad hocs, change requirements, problem Management.
• Created reports for process progress, data reports for analysis using SSRS
• Participated in End to End functional testing to make sure all the requirements are full filled
• Develop work flow diagrams
• Maintained system requirements, business requirements, environment specification list for new servers
• Involved in determining the most effective way to increase the performance of different application including server configuration changes, SQL query changes during the performance monitoring
• Expertise in deployments in different environments
• Work closely across the teams to monitor, plan and implement the data across several dev, test and prod environments
• Used HP Quality center to update the defects during the design phase to PRODUCTION.
• Created TSRM tickets and created defects in HP Quality Centre to track the project work

Environment: MS Office Suite, Share point, HP Quality Centre, SQL,XML, XSLT,UML, Water fall

Confidential, IL

Graduate Assistant

Responsibilities:

• Worked as a Graduate Assistant for Undergrad Industrial Engineers
• Responsible in tutoring and assist students in their course work
• Created SSRS reports for Student score and grades w.r.t course work.