SUMMARY

• Over 7 years of diverse experience as a Business Analyst in Banking, Insurance and financial domain.
• In - depth experience in project management, business administration, Information technology applications, software configuration management (SCM), customer service and strategic planning.
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC, understanding the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes.
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Experience in creating UML Diagrams like Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Deployment Diagrams and Class Diagrams using Rational Rose, Requisite Pro.
• Used Rational Unified Process (RUP), Waterfall, Scrum, Software Development Life Cycle (SDLC) processes and methodologies.
• Experience working on Business Intelligence tools like spreadsheets and OLAP)
• Writing & documenting Business Plan, Requirements Document, Functional Specification Document, Functional Design Document (FDD), Solution Design Document (SDD) and Technical Design Document (TDD) and Test Cases.
• Defining Test Cases, analyzing bugs, interaction with team members in fixing errors, User Acceptance Testing (UAT), Customer Acceptance Testing (CAT) and knowledge of QTP and Quality Center.
• Experience in GAP Analysis, Risk Analysis, SWOT Analysis, Cost-Benefit Analysis (CBA), Net Present Value Analysis (NPV), Return on investment Analysis (ROI), Marketing and Web Strategy
• Expert in software process re-engineering in Insurance, Banking industries.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and Productive working relationships in internal, external, independent and team environments.
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies.
• Strong Knowledge of Business Fundamentals, Financial Analysis, Business Forecasting, Managerial Accounting, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Cost Estimation, Statistics and Economics, User Acceptance Testing, Human Resources Information Systems (HRIS), Functional, Non-Functional and Business Rules
• Excellent Team Building and Problem Solving skills in conjunction with strong Management and Engineering background.
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines.
• Ability to articulate alternative solutions and reasoning behind the alternatives. Strong listening, interpersonal & analytical skills.

TECHNICAL SKILLS

Project Methodologies: SDLC, Agile, Scrum, Waterfall, Rational Unified Process (RUP)

Defect Tracking Tools: Rational Clear Quest, TestDirecto, Quality Center

Business Modeling Tools: Rational Rose, MS Visio

Requirement Management Tools: Rational Requisite Pro

Database Tools: MS SQL, NCR-Teradata, MySql, IBM DB2, SQL Server, Sybase IQOracle and file transfer protocols,Business Intelligence tools(OLAP)

Front End Tools: ERP- SAP R/3 Configuration and implementation, Visual Studio

Languages: VB.NET, ASP.NET, C#, SQL, HTML, CSS, VSAM, JCL concepts

Software Tools: Microsoft Office, MS Project, Excel, PowerPoint, Access, TSO/ISPF

Operating Systems: Windows 2K/2003/XP/Vista/Windows 7, Linux, MS-DOS, IBM z/OS

PROFESSIONAL EXPERIENCE

Confidential, Malvern, Pennsylvania

Sr. Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Facilitated and leaded Scrum meeting, Sprint planning sessions and Story writing sessions.
• Responsible for task assignment among development team and tracked progress of project following Scrum methodology.
• Interacted with users for verifying User Requirements and updating existing Documentation.
• Prepared Business Requirement Documents (BRD’s,FRD’s) after the collection of requirements from System Users that provided appropriate scope of the project to develop prototype, Use Cases, UML diagrams for overall system.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Created Use case diagrams from the business requirements and system requirements using MS Visio.
• Used Requisite Pro for the purpose of improving traceability, strengthening the collaboration and reducing the project risk.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Employed Quick Test Pro for testing the web based applications by identifying the objects in the application and by performing desired operations on them.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Assisted in developing the Test Plan, Test Cases and Test Scenarios, CAT to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Environment: Microsoft Office Suite, Microsoft Visio, Requisite Pro, SQL Server, Agile software development, VBScript, UML, Quick Test Pro, Rational Rose, Test Director, TSO/ISPF.

Confidential, Virginia Beach, Virginia

Sr. Business Analyst / Systems Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Extensively involved in every phase of the RUP process starting from Inception to Transition.
• Assigned tasks among development team monitored and tracked progress of project following RUP methodology.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Prepared Business Requirement Documents (BRD’s,FRD’s) after the collection of requirements from System Users that provided appropriate scope of the project to develop prototype, Use Cases, UML diagrams for overall system.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Created Use case diagrams from the business requirements and system requirements using MS Visio .
• Implemented Change Management for efficient and prompt handling of all changes in order to minimize the impact of any related incidents upon service.
• Used Requisite Pro for the purpose of improving traceability, strengthening the collaboration and reducing the project risk.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Employed Quick Test Pro for testing the web based applications by identifying the objects in the application and by performing desired operations on them.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Assisted in developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing and CAT, gathered and documented User Manuals and Business Rules.

Environment: Microsoft Office Suite, Microsoft Visio, Requisite Pro, SQL Server, RUP, VBScript, UML, Quick Test Pro, Rational Rose, Test Director.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis.
• Conducted technical/non-technical presentations to the management and workshops for the clients.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Coordinated with system architects and developers to convert business requirements into system requirements.
• Developed Functional Design Documents (FDD), Solution Design Documents (SDD)
• Participated in and contributed to As-Is and To-Be Process Modeling Sessions, and build process models
• Responsible for analysis and reporting of invoices.
• Designed and developed Use Cases and UML models using Microsoft Visio.
• Designed and developed project document templates based on SDLC- RUP methodology.
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams, activity diagrams, Sequence Diagrams using Rational Rose according to UML methodology.
• Created and managed project templates, use case templates & requirement types.
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.
• Maintained various versions of the documents generated during the project using Rational Clear Case.
• Bugs that would enhance the usability of the application were logged using Rational Clear Quest.
• Designed and implemented basic SQL queries for QA testing and report/ data validation.
• Performed UAT and CAT, participated in writing test plans, and developed different testing strategies like Black Box testing.
• Analyzed test results and reported the necessary corrective actions.
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.

Environment: RUP, JAD, UML, Requisite Pro, Rational Rose, Oracle, Clear Quest, PL/SQL, Window NT.

Confidential, New York

Business Analyst / Qualitative Analyst

Responsibilities:

• Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Functioned as the primary liaison between the Business line, Operations and the Technical areas throughout the Project Cycle.
• Identified internal and external system Requirements, design and configuration set-up.
• Conducted one-to-one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products and Process.
• Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Designed and developed Project document templates based on SDLC methodology.
• Participated in the Logical and the Physical Design sessions and developed Design documents.
• Worked with developers to make sure that they understood the Use Cases.
• Designed and implemented basic SQL queries for QA testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Developed User Manuals and Manuals as per Project Specifications and Timelines.

Environment: Microsoft Office Suite, MS Visio, Windows XP, Dreamweaver, SQL, PLSQL, VB.net, ASP.net, Adobe Photoshop, WinRunner.

Confidential

Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Addressed all aspects of credit card business.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.
• Developed project plans and managed project scope.
• Assisted in building a Business Analysis Process Model using MS Visio.
• Performed extensive requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams and OOD.
• Documented Functional Specification Document.
• Facilitated JAD sessions for communicating with Stakeholders and Project directors.
• Experience in understanding business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Developed business requirement specification documents as well as high-level project plan.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Played a key role in the planning, User Acceptance Test and implementation of system enhancements and conversions.

Environment: Windows, MS Office, UML, SQL, Rational Rose, Ms Visio, SWOT analysis.