SUMMARY

• Have an extensive experience with analysis and review of software andin creating business requirement documents.
• Understanding as is process flows and provided gap analysis for the project.
• Experience with business writing skills in writing Business Requirements Document - (BRD), Use Cases, Functional Specifications, Technical Specifications, Test Plans & Training material
• Acted as a liaison between business owner, Subject matter experts and development teams.
• Used MS project for scheduling and creating work breakdown structure.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP) andagile methodologies.
• Work with Business users and prioritize project deliverables.
• Expert level knowledge of SQL and Database related technologies.
• Assisted Project Manager in Planning/scheduling Meetings (MS project).
• Thorough knowledge in Requirement analysis, Planning, Scheduling & Tracking projects.
• Adept at managing business partner expectations, achieving customer satisfaction and acting as the liaison between business partners, stakeholders and development teams.
• Worked with SMEs to define and document current business process, identify gap in current & future process, look for bottlenecks and recommend improvements in the system.
• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills.
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, and coordinating extensive communication networks.
• Organized conference calls and resolved issues and roadblocks.
• Facilitated and coordinated process mapping session to optimize business process.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Business Analyst

Responsibilities:

• Created Business Requirement Documents and Functional Requirement Documents using Rational Rose.
• Created UML diagrams and worked extensively on use case modeling.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Identified the areas for improvement by reviewing and analyzing the existing online portal systems.
• Performing business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them with the project roadmap.
• Prototyped the application UI using JustinmindPrototype providing mock-up screens and wireframes.
• Conducted walkthroughs of the application requirements, with the development, testing and support teams.
• Conducted review meetings with software test teams to ensure appropriate test scenarios have been provided.
• Conducted user acceptance testing (UAT sessions) to ensure all the business requirements have been fulfilled by the application.
• Worked with the Production support team for issues reported by the user group in the production environment.
• Prepared user manuals and conducted training sessions.

Environment: Rational Requisite Pro, Rational XDE, Rational Rose, Rational ClearQuest, Base Clear case, Business Objects, Oracle, DB2, MS Project, MS Office Suite

Confidential, NYC, NY

Business Systems Analyst

Responsibility:

• Grasped the core requirement of the business team and spearheaded the analysis of the business case, which was instrumental in verifying the merit of the project.
• Visualized customer site navigation to identify bottlenecks, improve/enhance site navigation, and increase customer satisfaction exercising Scenario Analysis, one of the features offered by Core metrics Web Analytics.
• Initiated and exercised various strategies involved in website Usability, Functionality and Compatibility testing.
• Analysed, documented and managed business and software requirements (Business Requirement Specification, Business Work flows, and UI specifications) for the mobile banking apps for different platforms.
• Prepared Software Requirement Specification (SRS) including detailed Use Cases, Use Case Diagrams (UML), Screen Shot (SnagIT, iRise), detailed UI Specification, Messages (Info, Error), Business Rules, Supplementary Reporting Requirements (to measure performance and usage of developed functionality)
• Improved users’ experiences and involved business owners in the design process in a meaningful and useful way through website usability testing.
• Identified techniques and documentation required for e-commerce development (business process improvement, new development, maintenance etc.).
• Worked with Team to define the content on Text Web Content Management system.
• Conducted effective requirements reviews to improve the quality and supplemental functionality of requirements deliverables.
• Assisted Project Manager in developing timelines for project delivery and managing projects and resources to successful completion.
• Created data dictionary for often used retail and technical terminology for the benefit of developers and customers respectively.
• Authored "road-map" and assessment and integration requirements for online brokerage services.
• Mapped data and conceptual business requirements into business rules configurable and to be captured within the designated brokerage transfer practices and maintaining a fault free system during the transfer.

Environment: RUP, HTML, Rational Requisite Pro, Enterprise Architect (EA 8.0), SQL, DB2 (QMF), WCM, Oracle, Quality Center 8.2, Microsoft Office Suite 2010.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Analyzed the system from Business perspectives and prepared Business Requirement Document (BRD).
• Worked with developers to automate loan origination documents
• Created a presentation explaining the complete life cycle of a commercial loan, from beginning to pricing to payoff, in a Commercial Mortgage Backed Security (CMBS)
• Created personas using Alan Cooper's methodology for various user roles to enhance usability for the loan origination system for commercial loans
• Solid andproven analytical skillstoconvert complex business functional requirementsto comprehensive and detailed test suites with various scenarios and execution steps
• Interviewed business users (traders) and various customer groups to gather business requirements, wants/ needs concerning the project and documented the requirements.
• Developed templates for the following - Business Requirements Document (BRD), Detailed Requirements Document (DRD), Test Cases, and Implementation Plan.
• Involved in Agile SDLC including requirements gathering, designing, developing, testing, and release to the production environment.
• Developed and maintained Requirement Traceability Matrix (RTM).
• Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements.
• Verified weekly change requests (CR’s) and other maintenance items rolling to production and also documented the same.
• Created test data to ensure all the business rules are being applied.
• Attended FRD reviews, technical specifications walkthroughs, conducted Test Plan & Test Cases walkthroughs with the business and technical teams.
• Confirmation of customer requirements and development of action plans to produce results.
• Analyzed the system requirements and developed detailed UAT, test plans and test cases.
• Participated in UAT sessions and partnered with the users in analyzing the impact and assigning a priority to the defect.
• Proposed design and layout changes to improve site readability and improve user experience i.e. use of tabs to layout information in discrete information bundles, allowing users to select parts of the product and zoom into it.
• Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.
• Worked extensively on the Activity Diagram

Environment: RUP, SDLC, UML, MS Visio, MS Office tools, SQL, Windows XP.

Confidential, Mount Laurel, NJ

Business Analyst

Responsibilities:

• Involved in creating targeted questionnaires for SMEs to gather requirements.
• Write the requirements for an enhancement to the loan origination system
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Involved in Requirements scoping and identifying high priority requirement for implementation.
• Facilitated review meetings to ensure that the project was implemented within the specifications of the contract.
• Validated technical designs created by IT developers against functional specifications.
• Assisted QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Generated a streamline process to understand the various steps in the Loan Lifecycle and desired functionality of the new system by interacting with users, management, SME, stakeholders, Lenders and underwriters.
• Assisted Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Conducted JAD sessions to develop and agree upon a system that focuses on the business requirements.
• Participated regularly in walkthroughs and review meetings with Project Manager, QA and developments
• Regularly interacted with offshore development teams.
• As support to the Project Manager defined eBusiness processes, analyzed and documented requirements, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.
• Partnered with the business stake holders, process owners, users to identify their requirements, produced detailed specifications, planned the project deliverables with the software development team
• Created business vision and scope definition and business requirement presentations using Microsoft Power Point.
• Entered requirements into Caliber Requirements Management Tool.
• Developed Use Case diagrams by analyzing the business process followed by activity diagrams and sequential diagrams, work/process flow and data flow diagrams using MS Visio and ERwin.
• Analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans.
• Used UML for Visual modeling and created detailed Use-Case Specification to describe the interaction and functional requirements of the system.
• Used SnagIT for GUI based front end prototype and simulation.
• Analyzed and evaluated all the information gathered from multiple sources, reconciled conflicts and decomposed high-level information into details.
• Abstracted up from low-level information to a more general understanding, distinguished user requests from the underlying true needs, and distinguished solution ideas from requirements.
• Involved on shadowing sessions with Business users to know about the business process and application functionality.
• Documented the defects and their trailing history in the Test Director and helped developers recreate defects by executing the related scenarios in order to identify the root cause of defect.

Environment: Waterfall, Microsoft Project, MS Office, Visio, SQL, HP Quality Centre, Test Director, CRM Access, Excel, SharePoint, PowerPoint, Snagit.