SUMMARY

• Over 7 Years of comprehensive experience as a Business Analyst in Requirements gathering and Business Processes management with a strong knowledge of System Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP) and Agile methodologies
• Worked on projects such as Identity and Access Management (IAM) and Self - service Password Reset project that led to 30% improved user productivity, reduced calls to help desk and 40% ROI.
• In-depth experience in project management, financial management, business administration, information technology applications, customer service and strategic planning working with Financial, Telecom, Retail/Investment Banking, wealth management, and Retail Industry
• Strong qualifications in Business Process Improvement (BPI), Object Oriented Analysis-design and modeling (OOAD) using UML
• Complete SharePoint Business Analysis and Project Management using Agile / Scrum Project Management
• Business Analysis methodologiesand more than 1 year of experience inIdentity ManagementSolution in a CMMi-5/ISO environment.
• Sound understanding of Object Oriented Analysis (OOAD) and proficient in documenting As-Is and To-Be Business Processes
• Knowledge and experience of MMIS
• Specifications Document (FSD), Workflows, UML representation and requirement traceability matrix.
• Experience in full software development lifecycle (Waterfall, Agile (Scrum))
• Experience working on Scrum. Performed allocation and prioritization of Sprints.
• Knowledgeable in determ1ining task dependencies, identifying milestones & monitoring critical paths and requirements traceability matrix.
• Experience in Medicaid Management Information System (MMIS).
• Expertise in various subsystems of MMIS- Claims, Provider, Recipient, Procedure Drug and Diagnosis (PDD), Explanation of Benefits (EOB).
• Establish usage policy and procedures, user roles and responsibility, and user groups.
• Document SharePoint policies, procedures and governance policies. Manage content review, approval, and publishing.
• Very good understanding for (SFDC) Standard and custom object customization for sales cloud and service cloud implementation and configuration
• Experienced Joint Application Design (JAD) facilitator, Walkthroughs and meetings coordinator/moderator with excellent interpersonal and conflict resolution skills
• Proficient in Tools like Rational Requisite Pro, Rational Rose, MS Visio, Rational Software Modeler and Testing tools like QTP and Rational manual tester
• Strong knowledge of software development using Core java and Advanced Java
• Strong knowledge of database, T-SQL
• Excellent in preparing Business Requirements Documents(BRDs), Use Cases and Test Cases
• Adept in Unified Modeling Language (UML) and creating Activity, Sequence, Use Case, Workflows and Data Flow diagrams
• Ability to interact with customers, self-motivated with good communications skills and capable of handling multiple tasks
• Hands-on experience with process modeling using Unified Modeling Language (UML) including use case, sequence, activity diagram.
• Successfully managed User Acceptance Testing (UAT)

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, Rational Requisite Pro, MS Visio, MS Project

Methodologies: RUP, WATERFALL, AGILE

Requirement Management Tool: MS Office

Project Management Tool: MS Project

Presentation Tool: MS PowerPoint, MS Excel, MS Visio,Sharepoint

Defect Tracking Tools: Test Director/Quality Center, Clear Quest JIRA and Bugzilla

Testing Tools: Quick Test Pro, Win Runner, Load Runner, Quality Center, Test Director, Rational Clear Quest, Caliber, Mercury Quality Center

Change Management Tools: Test Director, Rational Clear Quest

Databases: MS SQL Server 2000, DB2, MS Access

Other Tools: ALM, PPM, rlink

PROFESSIONAL EXPERIENCE

Confidential, Conway AR

SharePoint Business Analyst Consultant

Responsibilities:

• Worked on MMIS Reporting and insight Dashboards under various subsystems like MAR, SUR, BIAR, Member etc.
• Gathered Requirements via interviewing.
• Used Requirements determination structured techniques for documentation, analysis, evaluation/ validation.
• Decomposition of high-level information into details, abstracting low-level information.
• Ambiguity analysis, ensuring consistent understanding across user, designer and tester.
• Defined and managed scope and client expectations, requirements change management and traceability.
• Management and hands on build of over 30 Sites using SharePoint Designer
• Developing and documentation of eProvision requirements for Weyerhaeuser’s Identity Management requirements.
• Requirements Elicitation - Identifying opportunities to implement SharePoint functionality based on business challenges rather than technical requirements.
• Applied creativity to solve complex problems. Building relationships and working collaboratively.
• Effective verbal and written communication.
• Developed structured user manuals and training guides.
• Participated in solution development for small and medium deals. Participated in client meetings and presentations.
• SharePoint ‘Health-Check’ (Scoping)
• Acted as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
• Apply extensive knowledge of the clients business and industry to develop requirements specifications.
• Designing and developing SharePoint themes + templates
• Developed custom schema file for the product to import user and account information data from a flat file (CSV file).
• Involved in importing western union user data from SUN Identity Management to Roles Manager product.
• Documented requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools.
• Executed and coordinated requirements management and change management processes.
• Developed and maintained internal and external relationships to support management of scope and expectations.
• Involved in gathering requirements to integrate the product with Identity Management tool.
• Integrate the SUN Roles Manager product with SUN Identity Management solution.
• Participated in proposals, feasibility studies, implementations, and new business development.

Environment: SDLC, Agile Methodology, UML, MS SQL, HP Quality Center, MS Project, MS Office, Dreamweaver, Rational Rose,Sharepoint, Netegrity’s provision Identity management, RequisitePro, ClearQuest.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.
• Assisted in creating Project Plan, Road Map, Designed Requirements Planning and Management document.
• Performed technical project interview, initiation, assembling and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
• Accumulate subject matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team throughout the Project cycle.
• Requirements Evocation, Analysis, Communication, and Validation according to Six Sigma Standards.
• Interpret Business Process Flows and Reengineered Process to achieve maximum outputs.
• Captured As-Is Process designed To-Be Process and performed GAP Analysis.
• Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
• Created use case diagram & activity diagram for online credit card transaction system.
• Developed and updated functional use cases and conducted business process modeling (UML) to explain business requirements to development and QA teams.
• Develop use case scenario for better understanding of module for stocks exchange & fixed income data gathering.
• Performed Requirements Elicitation through Use Cases, conducted JAD session and RAD (Rapid Application Development) sessions with stakeholders.

Environment: Rational Rose, Microsoft Visio, RUP, Six Sigma, CMM, MS-Access, MS-Office (Word, Excel, PowerPoint), MS Project, SDLC.

Confidential, Dallas, Texas

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing proposal generation system.
• Stored and modified requirements in Rational RequisitePro.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Prepared logical data models that contain a set of diagrams and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Planned and defined system requirements to Use Case using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MSVisio.
• Worked on Wire frames to create the design of the Web-based E-portal application.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues.
• Created wire frames and mock-up for better visualization and understanding of the software solution.
• Establish usage policy and procedures, user roles and responsibility, and user groups.
• Document SharePoint policies, procedures and governance policies. Manage content review, approval, and publishing.
• Played a major role in Interface testing both functionally and manually.
• Assisted the SA to document all custom and system modification.
• Assigned defects to appropriate software development team for fixtures.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Developed strategies with Quality Assurance group to implement Test Cases for UAT (User Acceptance Testing).
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and maintain consistency in the builds.

Environment: Agile Methodology, MS Visio, MS Project, MS Access, Rational RequisitePro, Oracle9i, Rational Rose, Rational Clear Case, Rational Clear Quest.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems.
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Created use case scenarios and documents work flow and business process.
• Documented business workflows textually as well as in UML diagrams (State diagrams)for the stakeholder review
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
• Extensively involved in gathering business requirements and system requirements and specifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture. Used UML to create use cases, used case diagrams, classes & sequence diagrams.
• Prepared test cases, test plans, test strategies, traceability matrix for QA team

Environment: SQL, HTML, Agile, Rational Req Pro, MS Visio, UML, Microsoft excel Microsoft word

Confidential

Business Analyst

Responsibilities:

• Researched and assessed client systems and business processes.
• Explored all aspects of the claim processing lifecycle, starting from identifying a claim to its closure.
• Used MS Word document for requirement gathering.
• Worked intensively on various phases in the project lifecycle to design the system in such a way that the high risk claims could be easily identified and monitored.
• Participated in preparing basis for Project Vision documentation.
• Involved in walkthroughs with business team, architects and developers to refine the requirements.
• Generated use-case diagrams using UML.
• Implemented Traceability Matrix and User Requirement Specification Document (URS) to verify the functionality.
• Streamlined clerical work processes and mapped to the automated system
• Involved with the Software Quality Assurance (SQA) Team to develop Test plans.

Environment: Business Process Analysis, MS Visio, MS Office, Requisite Pro, Rational Rose and MS Project