SUMMARY

• 8+ years of experience in Business Analysis, Business System Analysis in E - commerce, Manufacturing, Retail, Finance, Insurance and Current Web Technology industries.
• Certified ScrumMaster with Scrum Alliance.
• Experience in a hybrid role of Systems Analyst and ScrumMaster.
• Expertise in Sprint Planning, Daily Stand-up, Backlog Refinement, Sprint Reviews, Retrospective, Backlog Tracking, Velocity Tracking, Burn Down/Burn Up Charts.
• Expert in project requirement gathering, and documenting, prioritizing, composing flow charts, seeking consensus for business technology solution verification, and UAT.
• Full SDLC experience in Waterfall, Agile, and RUP iterative process, including analysis, design, functional and non-functional review, development, and testing.
• Experience in defining project scope and requirement scope based on business strategies to maximize project values.
• Proven ability to proactively elicit, evaluate, and prioritize business technology requirements.
• Expert in facilitating JAD sessions, Scrum sessions, and working sessions with third party vendors to drive project requirements in a complex environment.
• Extensive experience in working with diverse and cross functional teams and interacting with end users to develop clear business solutions.
• Extensive experience in Production Support, post-implementation customer services, production issue escalation, and product defect resolution.
• Experience in mentoring team members to ensure team is in alignment with Agile principles and values.
• Excellent analytical and communication skills are effectively utilized in working with technical and non-technical team members and cross-functional teams.

TECHNICAL SKILLS

• Agile (Scrum)
• Certified ScrumMaster
• Waterfall
• Rational Unified Process (RUP)
• Atlassian Suite (JIRA
• Crusible
• Bamboo
• Confluence)
• Microsoft Word
• Excel
• Visio
• PowerPoint
• Project
• Balsamiq
• SharePoint
• Mercury tools
• Rational Suite
• Photoshop
• Oracle
• MS Access
• Visual Basic
• SQL
• HTML
• XML

PROFESSIONAL EXPERIENCE

Confidential - O'Fallon, MO

ScrumMaster/Sr. System Analyst

Responsibilities:

• Set up and maintain the ScrumBoard (Kanban) for Project tracking in JIRA.
• Analyze, research, and document production issue details to ensure the appropriate level of information is presented for the development team to troubleshoot.
• Liaise among Level 1 Support (Customer Operation Services), Leval 2 Support (Production Support Team), Level 3 Support (Development Team and Infrastructure Teams), Product Owners, and other cross-functional teams to communicate and clarify issue details and status.
• Drive production issues through reporting, investigation, root cause identification, resolution, and implementation.
• Facilitate Sprint Planning, Daily Stand-up, Backlog Refinements, Sprint Reviews, and Retrospective Meetings.
• Monitor Sprint deliverables and tasks and assist team members in removing impediments.
• Partner with Product Owners to manage priority of backlog items and scope change.
• Work with Tech Leads and Solution Architects to evaluate resolution feasibility.
• Act as an ad-hoc resource for MasterPass content translation (English to Chinese) in the process of product internationalization in Asian Pacific regions.
• Create and review test cases to ensure the development solution meets business objectives.
• Coordinate code deployments with Engineering Services team to ensure features and bug fixes are delivered to all environments on time.
• Collaborate with QA team to perform integration tests, smoke tests, regression tests, and defect tracking.
• Document and track UAT results, identify and in corporate UAT issues into Sprint Planning and Release Planning.
• Evaluate Sprint performance using burn-up/burn-down charts and velocity charts.
• Participate in Scrum of Scrum sessions with ScrumMasters from various MasterPass feature teams.
• Compile and publish monthly project status reports.
• Mentor team members on Scrum framework and process alignment.
• Develop and maintain Production Support event communication templates.
• Construct and maintain Process Flow documents based on the Production Support Model within the Emerging Payments Technology Departments.
• Manage, rectify, and maintain team Wiki site (Atlassian Confluence) for knowledge management and new-hire training reference.

Environment: Agile (Scrum), Windows, Microsoft Outlook, Excel, Word, Visio PowerPoint, Lync, JIRA, Crusible, Bamboo, Confluence

Confidential, Coopersburg, PA

Sr. Business Analyst

Responsibilities:

• Analyzed the as-is features and identified the areas where user experience improvement is needed.
• Gathered business and functional requirements from product owner and stakeholders from cross-functional teams.
• Conducted JAD sessions with stakeholders to identify functional and non-functional requirements, and to clarify requirement scopes.
• Researched and evaluated new device features, worked with project team to come up with the GUI solution that best aligns with the device features.
• Collaborated with technical team members to identify technical constraints and come up with alternative requirement proposal.
• Created screen mock-ups for new software features, and in corporate use cases and GUI design into requirement specification document.
• Circulated requirement specification documents to key stakeholders to seek consensus and finalize the new feature designs.
• Participated in sprint planning sessions and presented requirement specifications to offshore development team.
• Played the role of Subject Matter Expert in requirement review sessions and post-implementation demo sessions.
• Assisted QA team in test planning and UAT planning, review test cases to make sure all requirements are addressed.
• Coordinated bug fixes and performed issue tracking in VersionOne.
• Helped in software version release, captured and documented production issues, coordinated with project lead to fit the fixes in sprint planning according to team capacity.

Environment: Agile, Windows, Balsamiq, Microsoft Outlook, Visio, Word, Paint, Excel, PowerPoint, VersionOne

Confidential, Richfield, MN

Sr. Business Analyst

Responsibilities:

• Gathered business and technical requirements and consolidated backlog list in VersionOne.
• Decomposed epics into user stories and created category hierarchy for the backlog.
• Facilitated and conducted JAD sessions with product owner and business SMEs to capture functional and non-functional requirements.
• Collaborated with solution architect, development leads, and tech leads to identify gaps between business requirements and technical constraints.
• Worked with technical team to analyze feasibility of user stories in order to come up with the best solution that aligns with the business needs.
• Created and maintained account management system site map for project team to use as a guideline to understand the over-arching goal of the project.
• Actively involved in the communication with UI vendor and facilitated UI working sessions and review sessions.
• Coordinated UI HTML delivery and ensure all the mock-up pages were designed in the RWD (Responsive Web Design) approach that accommodate for Geek Squad's business cases.
• Investigated and researched customer data availability and utilized the available data in user stories to enhance user experience.
• Identified and analyzed upstream and downstream dependency among user stories and presented the dependency to product owner for prioritizing purposes.
• Created use cases, process flows, and activity diagrams for complex user stories.
• Conducted requirement transition sessions to hand over fully elaborated user stories to development team and clarify functional details.
• Participated in sprint planning and release scope planning with project manager and scrum master to ensure successful project delivery and deployment.
• Reviewed test cases and assisted QA team in UAT strategies, comprehensive device and browser testing, and bug tracking.
• Performed requirement management and issue tracking using VersionOne.

Environment: Agile, HTML, Windows, Microsoft Outlook, Visio, Word, PowerPoint, Lync, Excel, VersionOne, .NET.

Confidential, O’Fallon, MO

Sr. Business Analyst

Responsibilities:

• Successfully coordinated various projects for priceless.com, a multimillion dollars interactive marketing website.
• Implemented and worked in AGILE methodology and filled in as a scrum master.
• Created and owned requirements document for several key platforms for Confidential Worldwide
• Gathered requirements and coordinated prototype and implementation for several new technologies to Confidential including Akamai flash streaming, iPhone and blackberry applications.
• Effectively coordinated the requirement gathering process, design, development, implementation, and post implementation to support for over 30 large scale promotional projects hosted on several Confidential marketing platforms.
• Conducted JAD sessions and interviewed with end users, developers, and other stakeholders to clarify functional, non functional requirements and use cases.
• Coordinated various large and medium scale projects with WIPRO and other in house Vendors.
• Gathered business requirements from various business units around the world such as Russia, Japan, England, China and Brazil to create, update, and maintain regional websites through INTERWOVEN content management system and Java Application.
• Helped the development team to interface requirements and helped the QA team in creating test strategies and also coordinated basic black box testing, unit testing, rapid bug fixing.
• Performed bug checking, requirements management using JIRA and Grasshoppers.
• Assisted in new user training and creating end user manuals.

Environment: RUP, Agile (Scrum), MS Visio, UML, Rational Requisite Pro, Microsoft Office suite, JIRA, Grasshopper, Windows.

Confidential, St. Louis, MO

Business Process Analyst

Responsibilities:

• Liaised between business decision making team and technical developers.
• Interacted with stakeholders to gather functional and non-functional requirements, documenting requirements using Requisite Pro.
• Collaborated with the project manager to plan and organize project activities, and communicated with all the team members to ensure appropriate allocation of the tasks.
• Used MS Visio to create activity and sequence diagrams, integrated use cases and diagrams with BRD.
• Employed UML standard workflow diagrams based on the As Is and the To Be new system proposal.
• Performed incident reporting and Change Control procedures using Clear Quest.
• Involved in project progress meetings to report existing progress and discuss expected progress for the next time frame.
• Monitored project progress by validating Requirement Traceability Matrix (RTM).
• Identified and prioritized potential risks during different phases of the project life cycle.
• Gathered and organized test data, analyzed test results, and prepared test summary reports
• Filled in project manager’s role in case of temporary absence and performed leadership tasks.
• Helped with the preparation of new user manuals.

Environment: MS Visio, Rational Requisite Pro, Clear Quest, MS Project, Microsoft Office suite, UML, Waterfall, Windows.

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Involved in Requirements Gathering from user groups and analyzed UI screen dynamics.
• Worked with the UI Prototypes in creating mock up screens and validated if the requirements are in sync with the prototypes created.
• Utilized Rational tools to in corporate workflow diagrams and use cases into system requirements.
• Ensured all artifacts aligned with SDLC policies and guidelines.
• Performed Gap analysis to evaluate compatibility of the existing system architecture with the new requirements.
• Conducted walkthroughs with stakeholders using PowerPoint presentations.
• Presented business requirements, use cases to SME for validation and obtaining sign-offs.
• Developed workflow diagrams using Rational Rose to facilitate business and technical visibilities.
• Facilitated JAD sessions with end users and IT staff to ensure clear communication and thorough understanding of new functionalities.
• Coordinated and directed user acceptance test (UAT) and user training sessions.

Environment: Rational Rose, Mercury tools. Rational Requisite Pro, Clear quest, Microsoft Office suite, UML, RUP, Windows.