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Digital Business Systems Analyst Resume

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Jersey City, NJ

SUMMARY

  • Over 8+ years of experience in designing, developing and implementing process improvement projects including both client server and web based solutions across multiple platforms.
  • SDLC experience on full life cycle development. Good knowledge of Object Oriented analysis and design, UML, and software development methodologies.
  • Legacy systems, client/server, Windows and Web applications, SOAP, REST APIs.
  • Experience in Business analysis, Project management, Use cases, Process analysis and Process improvement.
  • Extensive experience in Data Analysis, Reporting and coding technical processes.
  • Extensive experience in SQL, Microsoft Excel (pivot tables, conditional drop downs, vlookups, if statements, goal seek etc), Data analysis, Financial analysis.
  • Used SQL at a functional level to extract, import and export data.
  • Extensive experience as a Data analyst, building databases and working on ad hoc projects.
  • Proficient in GAP Analysis, Feasibility Study, JAD Sessions and conducting User Interviews, workshops.
  • Extensive experience in Gathering Business Requirements, Confirming Business Requirements, Defining business processes, Creating Current State Analysis and Future State Analysis, Functional design Documents, conducting Impact analysis, Use Case diagrams and Activity diagrams.
  • Interact with sub - teams (Database architects, data modelers, business system owners), and users in gathering requirements and prioritizing them to manage the overall requirements management process.
  • Experienced in writing use cases, user stories, test cases and performing User Acceptance Testing (UAT).
  • Excellent problem solving skills in fast paced environment. Expert in Agile practices, SCRUM, XP.
  • Working knowledge of user experience design, UI prototyping and content process flows.
  • Good communications, Team player and interpersonal skills.
  • Experienced with mentoring non-technical team members.

TECHNICAL SKILLS

Data Analysis: SQL, Excel (pivot tables, conditional drop downs, vlookups, if statements, goal seek)

Operating Systems: Windows XP, Windows 7, Linux

Requirements Management: Rational Requisite Pro, DOORS, HP Quality Center, MS Visio, Axure Wireframe / Prototyping Tool, Balsamiq, JIRA, VSS, SVN

Tools: & Technologies: Microsoft Visio 2010, MS Office 2010, MS Project, MS SharePoint, Teamcenter 10, ARAS, Apigee, Voxeo, Google Analytics, Localytics, Confluence, Stash, Bamboo

Methodologies: Agile methodologies (Iterative, XP, SCRUM), Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Digital Business Systems Analyst

Responsibilities:

  • Define API requirements and review designs and test plans to confirm that line of business goals are met by working with the technology team.
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
  • Analyze impact of proposed solution across the business.
  • Developed API specifications and source-to-target mappings to explain business requirements to IT team and contributed the business perspective during design reviews.
  • Document the data flows and exchange between systems
  • Define and develop technology project scopes, requirements, and operational impacts (migrations support, etc) by working with the architects and line of business partners.

Environment: SCRUM, Confluence, JIRA, Stash, XML, JSON, Java, SQL, MS Word, Swagger, SOAP, REST APIs

Confidential, Sterling Heights, MI

Senior Business Analyst

Responsibilities:

  • Conducted meetings with Subject Matter Experts (SME) to understand the workflow of the business and their application processes.
  • Conducted JAD sessions for communicating with the all Project directors and stakeholders
  • Created process Workflows, Functional Specifications and project initiation artifacts
  • Performed data analysis to migrate data from excel documents to ARAS
  • Worked with the development team to customize ARAS based on the requirements
  • Created and presented a POC to support a global FMEA (Quality) solution at KSS within the PLM system

Environment: MS Word, MS Excel, MS SharePoint, MS Visio, ARAS, SQL, Team Center 10, QAD, C#, .NET

Confidential, Woonsocket, RI

Senior Business Analyst and Advisor

Responsibilities:

  • Created new and innovative web services by working with the engineering, security, legal, marketing, product managers (Mobile, Tablet, and Web) and executive teams.
  • Interviewed various SMEs for detailed business processes and to understand the different business segments.
  • Acted as liaison between development team, testing team and Business SMEs to generate and standardize BRDs, Functional requirements specification documents, Use cases, Vendor Specification documents and Architectural documents.
  • Managed the day to day execution and governance of web services by working with business and IT partners.
  • Lead the User Acceptance Testing phases by gathering the right test data for use cases per service and performing the UAT.
  • Created the UI and customer interaction flows for API widgets using Axure and PowerPoint.
  • Generated API Analytics and Created monthly reports to measure the API performance.
  • Created a web based tool to manage the Caremark client accounts and personalization using PHP and SQL.
  • Performed data analysis and data migration from Oracle database to MySQL for the CAP tool.

Environment: MS Word, MS Excel, MS SharePoint, MS Visio, SOAP, REST APIs, Apigee, Vordel, Localytics, POSTMAN - REST Client, HTTPRequester, XML, PHP, MySQL, SQL, HP Quality Center, Axure

Confidential, Sterling Heights, MI

Senior Business Analyst

Responsibilities:

  • Performed GAP analysis to derive requirements for existing systems enhancements
  • Conducted JAD sessions for communicating with the all Project directors and stakeholders.
  • Conducted meetings with Subject Matter Experts (SME) to understand the workflow of the business and their application processes
  • Created process Workflows, Functional Specifications and project initiation artifacts
  • Understanding the rules and effectively implementing them into the Process Flow.
  • Interaction with the Users, Technology teams, Functional and Quality assurance reviews.
  • Designed and developed Use Cases and Use Case Scenarios using the UML methodologies, Business Requirement Document (BRD), to be used as input to the functional design specifications
  • Created project documents including: design specifications, use cases, UI prototypes, project plans, status reports, using established methodology deliverables.
  • Performed data analysis on E-Matrix data and created rules for data migration from E-Matrix system to ARAS.
  • Lead the testing efforts by performing Stage testing and UAT.

Environment: MS PPT, MS Excel, MS SharePoint, MS Visio, MS Project, Agile, UML 2.0, ARAS, Siemens Teamcenter, SQL, C#, .NET

Confidential, Columbus, IN

Business Systems Analyst

Responsibilities:

  • Interviewed various SME's for detailed business processes and to understand the calibration engineering side of the business segments. Interacted with the Business Team through JAD sessions, to gather requirements and develop complex business maps.
  • Acted as primary POC and IT liaison for the ICD application and also assisted the project manager in creating detailed plan around requirement deliverables.
  • Conducted detailed and comprehensive business analysis by constantly working with the Business Users, Solution Engineers, Developers and Testers, Management, Deployment and Support Staff in order to determine High Level and Low Level artifacts & deliverables to be produced and design the application that will support the business and meet the constraints of time, resources and budget.
  • Created Wire-Frames/Screen Mockups using Balsamiq for the new UI of the application dashboard to ensure all requirements are captured correctly.
  • Acted as liaison between development team, testing team and Business SMEs to generate and standardize BRDs, Functional requirements specification documents, Use cases, Vendor Specification documents and Architectural documents.
  • Gathered, analyzed, and documented business requirements. Wrote detailed descriptions of the user's needs, program functions, and user interface design.
  • Performed the Data Analysis and Data Mapping for different source system including Teamcenter and Database to target system, database and application using SQL.
  • Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting the requirements.
  • Prepared Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the Entity relationships between the data elements to analyze and document business data requirements.
  • Involved in User Acceptance Testing (UAT) and Test Execution.
  • Implemented the Integrated Calibration Development project instrumental in saving $30 MM annually by optimizing the calibration process.

Environment: Microsoft Office 2010, Microsoft SharePoint, MS Visio, MS Project, SCRUM, Confluence, JIRA, IBM Requisite Pro, Oracle 11g, SQL, HTML, XML, HP Quality Center, Balsamiq, C#, .NET, Visual Studio.

Confidential, Tampa, FL

Systems Consultant

Responsibilities:

  • Organized, conducted JAD sessions for requirements gathering.
  • Prepared Business Requirement Documents and Functional requirement Documents.
  • Created Requirement Traceability Matrix to maintain all the requirements extracted from the users, stakeholders.
  • Coordinated with Project Managers, Developers, SME’s to design, create Work Flow Diagrams using MS VISIO.
  • Worked in the development phase of the projects and prepared test scripts and test plans.
  • UAT was carried out with prospective users, Conducted status meetings, any Defect and Enhancement

Environment: Microsoft Office, Microsoft SharePoint, MS Visio, MS Project, SQL

Confidential, Tampa, FL

Volunteer Consultant

Responsibility:

  • Designed the business sales and servicing processes for “Inside The Box” program
  • Designed, developed and deployed pages in their website by working with the IT team.
  • Designed the web pages using paper prototyping and Axure wireframe.
  • Worked on the social-media marketing and website designing for “Inside The Box” program.

Environment: Microsoft Office, Adobe Photoshop, PHP, HTML, SQL, Google Analytics

Confidential, Dallas, TX

Project Coordinator

Responsibility:

  • Developed e-payment applications such as Consumer Web UIs, Agent Web UIs, I-Portals, Web Services (SOAP, REST APIs) and IVR systems for various clients using agile practices Project name: Client Implementations .
  • Acted as primary POC and IT liaison for the BillMatrix offshore projects at Fiserv and also assisted the project manager creating project plans and managing resources.
  • Gathered, analyzed, and documented functional requirements by working with the business team.
  • Performed Data Analysis. Wrote detailed descriptions of the user's needs, program functions, and user interface design.
  • Lead the identification, optimization and customization of configurable .NET code and IVR code.
  • Lead the development efforts of the Fast Track Tool by configuring, publishing and deploying the files required for configuring web and IVR
  • Created and updated web services for internal use to integrate with different payment processors.
  • The payment processors have provided their services to process payments. We used Star pulse Nyce Accel for debit, Visa MC Discover AMEX for Credit, Chase for ACH processing.
  • Created web services to enable the payment features on phone. Created APIs for clients so they can consume them in their website and Fiserv can process the payment in the background.
  • Lead the development of the “Fast Track tool” to automate repeatable tasks during development of a typical customized payment application (Web and IVR) and reduced the code configuration time from 15 days to 3 days.
  • Migrated the existing IVR systems from PhoneCharge to Fiserv platform and used Voice Objects application to create the new IVRs. Selected by the management to train and supervise IVR developers.

Environment: MS Office, Windows XP, Windows Server, Agile methodologies (XP, SCRUM), MS Project, MS Visio, Microsoft .NET, C#, VB, XML, SOAP, REST APIs, HTML, AJAX, NUnit, SQL, JavaScript, LINQ, SQL Server, UML, VSS, Perforce, JIRA, Voice Objects, SharePoint, Voxeo VoiceObjects, Genesys, Wireframes

Confidential

Owner

Responsibility:

  • Business management and direct sales.
  • Worked with my team to design, develop and deploy the websites and products.
  • Designed the web pages using paper prototyping.
  • Collected the requirements in MS Word and MS PowerPoint documents.

Environment: Microsoft Office, Java, J2EE, PHP, HTML, Adobe Photoshop, SQL, MS Access.

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