SUMMARY

• Eight years of experience as business analyst in Banking, Finance, and Mortgage domains.
• In depth knowledge of Software Development Life Cycle (SDLC) Methodologies i.e. Waterfall and Agile Methodology.
• Expert at eliciting and analyzing the Business Requirements and developing Business Requirements Documents /Functional Documents and Wireframes.
• Extensive experience with Use Cases and Business Process Models.
• Experience in conducting Joint Application Development (JAD) sessions with SMEs, Business Analysts, Software Developers and Quality Assurance teams for New Corporate Accounts or Clients.
• Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team.
• Familiar with Sarbanes Oxley Act (SOX).
• Knowledge of Anti Money Laundering (AML) and Sanctions (Compliance, OFAC, KYC, CIF).
• Experience in developing Requirements Traceability Matrix, familiar with User Acceptance Testing (UAT) and good at quickly learning technologies and systems that are organization or project specific.
• Expertise in creating training materials and conducting training sessions, team meetings, and feedback sessions.
• Excellent interpersonal, communication and presentation skills and involved in high interaction with variety of audiences (PMs, technical specialists, developers, architects, SMEs).
• Adept at Conflicts Resolutions, Negotiations, and Relationship Management.
• Experience in working with offshore teams - India.

TECHNICAL SKILLS

Databases Tools: Oracle, TOAD

Languages: UML, SQL

Business Tools: MS Project, MS Visio, Rational Rose Requisite Pro, Clear Quest and Clear Case, SharePoint, JIRA

Methodologies: RUP, AGILE, WATERFALL

Other Software: MS Visio, MS Word 97/2000, MS Excel 97/2000, MS Access 97/2000, MS Project

Operating Systems: MS Windows 2000/NT/98/XP.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr. Business Analyst

Responsibilities:

• Participated in identifying the User requirements by working with number of key individuals from business and IT.
• Document Business Requirements Document (using MS Office suite) and communicate them to build team.
• Creating and maintaining project plans and contributing to projects being on schedule and meeting client needs.
• Creating project plan, schedule and implementing project milestones.
• Preparing and tracking project plans from project inception to completion.
• Managing day-to-day individual workload, monitor milestones and critical dates
• Conducting research and performing basic analysis of demographics, products and business lines.
• Performing ad hoc analysis of business situations, issues and problems.
• Creating detailed Use Cases Scenarios and Modeling Use Cases Diagrams in MS Visio.
• Performing feasibility analysis, GAP Analysis on AS-IS and TO-BE processes.
• Documenting the business needs in the Business Requirements document.
• Wrote SQL queries to validate source data versus data in the Data warehouse including identification of duplicate records.

Environment: Waterfall, SQL, HP Quality Center, DRAW tool, Pega tool, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio), Microsoft SharePoint, MS Project.

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Acted as the Liaison between Line of Businesses (LOBs), Technology Partners (Source Applications) and implementation team.
• Participated in BRD review meetings to provide knowledge and Expertise on Anti Money Laundering Initiatives and AML deliverables.
• Represented the Financial Crimes Transaction Monitoring (FCTM) team in EMEA LATAM and APAC meetings to discuss and plan of delivering an efficient Enterprise Anti Money Laundering application.
• Consistently met up with SMEs to update knowledge on ever-changing regulatory requirements.
• Gathered and Coordinated Business requirements and converted them into appropriate functional requirements.
• Coordinated Day to day meetings to discuss the outcome of implementation processes, testing efforts, time lines etc. Provided Guidance and Leadership as needed.
• Lead the Prepaid Team in IST Testing, Defect Remediation and Solution Delivery.
• Acted as the Subject Matter Expert (SME) on all prepaid related Matters including the Interface Specification. Operated as prepaid interface product owner and gatekeeper.
• Created reporting metrics for Daily team meetings and executive meetings on behalf of the TransactionMonitoringand Investigations (TMI) unit.
• Maintained and created Enterprise wide test cases for Subject Matter Expert Testing, Oracle Mantas testing and IntegratedSystemsTesting (IST).
• Lead both on shore and Offshore teams to deliverBusinesssolutions in a timely and efficient Manner.

Environment: Waterfall/ Agile, SQL, HPQC, Microsoft Office Professional (Outlook, Word, Excel, Visio), Microsoft SharePoint, JIRA

Confidential, Greenwood Village, CO

Business Analyst

Responsibilities:

• Gathered requirements from Business Line Mangers and SME's for the redesigned Great West Client Portal, Client Database and to digitize theTransactions.
• Performedsystemand document analysis to understand the currentsystems.
• Developed Process Model and detailedBusinessPolicies and documenting the same inBusiness Requirement Document.
• Prepared High Level Process Flow Diagrams andBusinessProcess Flow diagrams for Great West Client Portal functionalities in Visio.
• Developed Use Case diagrams, Use case Narratives and User Stories.
• Prepared Wireframes, Prototypes and Mock up screens for different web pages.
• Developed Customer Database Mapping Document and DigitalTransactionsMapping Document to map all Policy AdministrationSystems.
• Identified the required fields for Client Database from Client extracts and Contract extracts from different Policy AdministrationSystems.
• Coordinate with offshore team in documenting the gathered Requirements in to BRD's and FRD's.
• Developed Service Mapping Documents to map UI Literals to AdministrationSystems.
• Helped developers understandBusinessRequirements and design for Graphical User Interface (GUI), Client Database and DigitizeTransactions.
• Coordinated with QA team to determine and develop Test Plans, Test Cases and methods for Unit Testing, Integration and Functional Testing based on testing requirements.
• Participated in User Acceptance Testing (UAT) and developed Training Manuals.
• Performed data validation using SQL queries and run ad-hoc queries to show data to thebusiness users

Environment: AGILE, MS Visio, Rational ClearCase, ClearQuest, MS Project, Windows 2000, JAVA, J2EE, IIS 5.0, XML, Adobe Acrobat Writer 5.0, HTML, Oracle, MS Office Suite.

Confidential, NY

Business Analyst

Responsibilities:

• Worked as a Business Analyst to support the development of the Online Account Project.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Created business use case, functional (FRS) and technical specifications for Payment system.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams in MS Visio.
• Provided data modeling support for numerous strategic application development projects.
• Played active and lead role in gathering, analyzing, and writing business requirements, creating work flow diagrams.
• Developed, derived and clarified specifications for system related projects to ensure business unit needs are identified and communicated and to ensure technical programmers understand the functional requirements of the business unit.
• Confers periodically with both business unit and technical programmers throughout the lifecycle of assigned projects to track progress.
• Bridged communication between the client and the project team.
• Developed requirement reports on day-to-day basis.
• Excellent ability to multi-task on project consisting of diverse sets of people, platforms and parallel timelines via exceptional communication, organizational and interpersonal skills.
• Developed test scenarios and implemented test plan.
• Performed User Acceptance testing.
• Designed the UI (web interface) of the application, along with prototyping.
• Resolved issues and improvised the process to ensure a stable and accurate solution.
• Worked with financial services as part of support for the application.

Environment: MS Office Suite, ClearCase, ClearQuest, ICQ NetConnect, AGILE, MS Visio.

Confidential

Associate Business Analyst

Responsibilities:

• Coordinated with the Business Users, Subject Matter Experts (SME’s) and Stakeholders to identify and analyze the Business Requirements.
• Analyzed the essential business elements, detailed definitions and description of the relationship among the various business processes and documented them in Business Requirement Document (BRD).
• Worked on documenting the requirements for as well as preparation of Functional Requirements Document (FRD).
• Designed and developed Use Case Diagrams and Entity Diagrams to define the Business Process.
• Studied the Data Entity Relationships and worked on multiple short term projects during the tenure as per the needs.
• Helped facilitate Joint Application Design (JAD) sessions allowing clients across the board to communicate with each other, resolve problems and help in loan servicing

Environment: Java, AGILE, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio), Microsoft SharePoint.