SUMMARY

• Eight years of experience as business analyst in Banking and Finance, and Mortgage domains.
• In depth knowledge of Software Development Life Cycle (SDLC) Methodologies i.e. Waterfall and Agile Methodology.
• Expert at eliciting and analyzing the Business Requirements and developing Business Requirements Documents /Functional Documents and Wireframes.
• Extensive experience with Use Cases and Business Process Models.
• Experience in conducting Joint Application Development (JAD) sessions with SMEs, Business Analysts, Software Developers and Quality Assurance teams for New Corporate Accounts or Clients.
• Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team.
• Familiar with Sarbanes Oxley Act (SOX).
• Knowledge of Anti Money Laundering (AML) and Sanctions (Compliance, OFAC, KYC, CIF).
• Experience in developing Requirements Traceability Matrix, familiar with User Acceptance Testing (UAT) and good at quickly learning technologies and systems that are organization or project specific.
• Expertise in creating training materials and conducting training sessions, team meetings, and feedback sessions.
• Excellent interpersonal, communication and presentation skills and involved in high interaction with variety of audiences (PMs, technical specialists, developers, architects, SMEs).
• Adept at Conflicts Resolutions, Negotiations, and Relationship Management.
• Experience in working with offshore teams - India.

TECHNICAL SKILLS

Databases Tools: Oracle, TOAD Languages UML, SQL

Business Tools: MS Project, MS Visio, Rational Rose Requisite Pro, Clear Quest and Clear Case, SharePoint, JIRA

Methodologies: RUP, AGILE, WATERFALL

Other Software: MS Visio, MS Word 97/2000, MS Excel 97/2000, MS Access 97/2000, MS Project

Operating Systems: MS Windows 2000/NT/98/XP.

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles CA

Business Analyst

Responsibilities:

• Reviewed and analyzed business requirements and interacted with the business users to resolve conflicts.
• Conducted Gap Analysis to identify the requirements and processes to achieve the projected future state.
• Ensured that the raised defects are captured, analyzed, directed to the right person and got resolved within given timelines.
• Created Business Requirement Document and Functional Requirement Document and other business process documents which provided detailed information to the implementing team that led to timely implementation using Waterfall methodology.
• Organized Joint Application Development (JAD) sessions with Business, Development and Functional teams. Used MS Project to develop project schedules and tasks.
• Participated in developing Use Cases and Entity Relationship diagrams to define the functionality and scope of the applications.
• Facilitated full User Acceptance Testing (UAT) phase with the end users to ensure their satisfaction.

Environment: Waterfall, SQL, HP Quality Center, DRAW tool, Pega tool, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio), Microsoft SharePoint, MS Project.

Confidential, Dallas TX

Business Analyst

Responsibilities:

• Identified, analyzed the client needs via studying their “As-is” state using gap analysis technique and helped them set clear expectations of the desired “to-be” state which proved to be the stepping stones of the given projects.
• Interviewed the clients to gather business requirements and documented them into Business Requirements Documents / Functional Specifications Documents, Business Process Flow Models to facilitate a clear, concise understanding of the expectations of both technical teams and management.
• Created Test Plans, Data Modeling Diagrams and ensured that the defects are captured, analyzed, directed to the right person and got resolved within given timelines.
• Helped facilitate User Acceptance Testing (UAT) via direct interaction with the key resources on the clients’ side including end users.
• Actively worked with the end users to understand their workflow, identified the obstacles and analyzed the needs for improvements to enhance the speed as well as quality of the project.
• Successfully resolved conflicts and provided the highest level of customer satisfaction via developing Strategic relationships that led to smooth functioning of the daily operations and goals.
• Effectively acted as a liaison amongst the end users, project managers, technical teams and clients.

Environment: Waterfall/ Agile, SQL, Java, SVP, SVT, HPQC,MS Office, Words, Excel, SVP/SVT systems, Microsoft Office Professional (Outlook, Word, Excel, Visio), Microsoft SharePoint, JIRA

Confidential, Irving, Texas

Business Analyst / Project Coordinator

Responsibilities:

• An active member of Requirements Management team whose function is to integrate and manage the requirements of 4 modules.
• Worked in the AGILE Methodology, involved in iterations at each phase of the software life cycle.
• Customized AGILE according to the standard operating procedures and developed Requirements Management Plan.
• Coordinated in gathering integration requirements between different modules and translated it in a proper manner to the developers accordingly for each production cycle by creating Traceability Matrix.
• Development team in using MS Visio, MS Project in coordination with PMO.
• Conducted GAP analysis to regulate the gaps in the requirements and conveyed to various modules of the project and to offshore development team.
• Defined change management process and developed change request record type in ClearQuest and integrated with Requirements.
• Active member of Release management group in which my primary objective is to scope the requirements into various releases and baseline the requirements.
• Associated in the change control in the application development and used Rational ClearCase for version control and unified change management.
• Performed quality audits of the requirements and distributed to all stakeholders. Bridged the gap between Offshore and onsite teams in terms of Requirements Management.
• Conducted user interviews and JAD Sessions as a part of the requirements elicitation.
• Helped facilitate the UAT.
• Executing, monitoring and supporting the process on a weekly and daily basis and also to fix errors.
• Established a business analysis methodology around the AGILE
• Assisted with product evaluation, product customization and system integration.
• Gathered and documented business requirements
• Documented requirements at a high level and aid in design

Environment: AGILE, MS Visio, Rational ClearCase, ClearQuest, MS Project, Windows 2000, JAVA, J2EE, IIS 5.0, XML, Adobe Acrobat Writer 5.0, HTML, Oracle, MS Office Suite.

Confidential, NY

Business Analyst

Responsibilities:

• Worked as a Business Analyst to support the development of the Online Account Project.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Created business use case, functional (FRS) and technical specifications for Payment system.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams in MS Visio.
• Provided data modeling support for numerous strategic application development projects.
• Played active and lead role in gathering, analyzing, and writing business requirements, creating work flow diagrams.
• Developed, derived and clarified specifications for system related projects to ensure business unit needs are identified and communicated and to ensure technical programmers understand the functional requirements of the business unit.
• Confers periodically with both business unit and technical programmers throughout the lifecycle of assigned projects to track progress.
• Bridged communication between the client and the project team.
• Developed requirement reports on day-to-day basis.
• Excellent ability to multi-task on project consisting of diverse sets of people, platforms and parallel timelines via exceptional communication, organizational and interpersonal skills.
• Developed test scenarios and implemented test plan.
• Performed User Acceptance testing.
• Designed the UI (web interface) of the application, along with prototyping.
• Resolved issues and improvised the process to ensure a stable and accurate solution.
• Worked with financial services as part of support for the application.

Environment: MS Office Suite, ClearCase, ClearQuest, ICQ NetConnect, AGILE, MS Visio.

Confidential

Associate Business Analyst

Responsibilities:

• Coordinated with the Business Users, Subject Matter Experts (SME’s) and Stakeholders to identify and analyze the Business Requirements.
• Analyzed the essential business elements, detailed definitions and description of the relationship among the various business processes and documented them in Business Requirement Document (BRD).
• Worked on documenting the requirements for as well as preparation of Functional Requirements Document (FRD).
• Designed and developed Use Case Diagrams and Entity Diagrams to define the Business Process.
• Studied the Data Entity Relationships and worked on multiple short term projects during the tenure as per the needs.
• Helped facilitate Joint Application Design (JAD) sessions allowing clients across the board to communicate with each other, resolve problems and help in loan servicing

Environment: Java, AGILE, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio), Microsoft SharePoint.