SUMMARY

• 9+ years of experience as Business Analyst/Business System Analyst experience in, e - Commerce Financial and Entertainment domain.
• Experience in gathering requirements by using techniques such as interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis with clients and developers and modeling the requirements by using design modeling tools such as Microsoft Visio.
• Great understanding of SDLC Methodologies such as Rational Unified Process (RUP), Agile Methodologies and Waterfall Model which are most suitable development technique for current application
• Expert in agile software development and release management with over 5 years of experience delivering enterprise applications through multiple release cycles.
• Organized Sprints and planned releases with the team and facilitated SCRUM meetings for project management process and helped team meet sprint goals.
• Experienced in conducting Joint Application Development (JAD), Joint Requirement Planning (JRP) and Rapid Application Development (RAD) sessions to meet the deliverables of the project
• Experience in performing Business Process Re-engineering/GAP Analysis, SWOT analysis, Risk analysis, Mitigation plan and Impact analysis to check compatibility of the legacy system infrastructure with new business requirements
• Developed Use case Documents (USD), Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Experience in developing Use Case diagrams, Activity diagrams, Class diagrams and Sequence diagrams based on UML methodology and business process flow diagrams by using Microsoft Visio and Rational Rose.
• Experience in developing Test Plans, Test Scripts and Test Cases for system, functional and regression testing.
• Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment environment.
• Skilled at leading teams, mentoring team members, developing architecture, design, and requirements, and establishing lightweight software configuration management.
• Experienced in tracing requirements throughout the development process using the Requirement Traceability Matrix.
• Experience in financial reporting, budget management, General ledger reports, Journal entries, Accounts payable and Accounts receivable.
• Experience in Business Intelligence, Data analysis and Data warehouse projects.
• Experience with reporting applications like Informatica, Cognos 8, Data Stage, Data Modeling and Business Intelligence Suite.

TECHNICAL SKILLS

Methodologies: Rapid Application Development (RAD), Rational Unified Process (RUP), Waterfall, Agile/Scrum, SDLC.

Testing Tools: Test Director, QTP, Win Runner, Load Runner, Manual Testing, Quality Center, JIRA

Configuration Management Tools: Rational Clear Case, Clear Quest

Business Modeling Tools: Rational Rose, MS Project, MS Visio, BPMN

Requirement Management Tools: Rational Requisite Pro, Telelogic DOORS, MS Office, Borland CaliberRM

User Interface Design tools: SnagIT, Visio, Axure Pro

Document Management Tools: Microsoft Share Point, eRoom

Email packages: Microsoft Outlook, Lotus Notes

Techniques: GAP Analysis, Research Analysis, Document Analysis, Interview, Joint Application Development (JAD), survey, Questionnaire

Databases: MS SQL Server, Oracle 91/8i, DB2, MS-Access

Languages: C/C++, Java, SQL, HTML, VB, .Net, XML

BI/ IT Tools: Remedy, IBM Cognos, Business Objects, Share Point

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Requirements Gathering from the Development, Application Support, POS team, Performance Testing and to analyze & identify the need to implement the change requests as per the schedule.
• Experience as a BA lead and Co-Authored Onsite and Offshore teams with respective to functional requirement changes during the design analysis phase.
• Provided support for the developers and end users during and post implementation.
• Facilitate meetings with all stake holders include End users, Project managers, Developers, Testers, SME’s, app support, development team, GCC, FC ops, MP ops, Guest advocacy as needed.
• Liaison to application support team to assess impact, conducted JAD Sessions for performing better coverage for the website.
• Experience in Access Management in various applications like CMS, WCS, Work Shop administration.
• Responsible for providing documentation to team for troubleshooting and resolving issues reported by system users.
• Facilitating the change authorization group Meetings for all the changes impacting the Confidential .com and updated the wiki/documents based on recommendations.
• Participated in Gap analysis, AS IS-To BE analysis, Impact analysis and Risk analysis to make sure we have refined requirements.
• Involved in making business decisions during recovery situations for the issues.
• Experience working in POS enrollment verbiage on performing sales, returns and other functionalities through POS.
• Design Business requirement, System requirement, and functional requirement and use case documents.
• Performed data analysis and make sure all the requirements are captured well.
• Developed screen mock-ups, prototypes and wire frames according to the business and functional requirements.
• Developed Use case documents, Test cases, Test Plans to test the verbiage and buttons on GPD while enrolling in to Confidential POS red card application.
• Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and gather requirements.
• Conducted GAP analysis by interacting with business users to analyze the current and proposed enhances system requirements and user interviews and JAD session to reduce the Scope Creep.
• Facilitated SCRUM meetings, daily standup calls, Weekly meetings and SWAT calls with stake holders.
• Involved in the security administration, planning and design the security matrix.
• Experience in Order Management system (OMS) tool, worked on various issues in it.
• Managed the stuck orders for all the fulfillment centers (Tucson, Woodbury, Savannah, Ontario, Hebron, and OHL) on daily basis and reports every day to the teams.
• Worked on the Purchase order, Transfer Order, Guest order, Trapping PO’s for all the FC’s and flow of them from OMS to FC and also the various issues from Guest Contact center (GCC).
• Experience in working on the issues of order flow from sales center, Estore, OMS, IL, Confidential B2B, FC, returns and gift wrap issues.
• Experience in working on Plastic gift cards, E-gift cards, Mobile gift cards flow from OMS to the guest and various issues in it.
• Worked on the various kinds of integration issues between all the systems like WCS, Team site, Prism, Mediabin, Sterling OMS, Sales Center.
• Experience in working on Audit trails and reports for POS
• Responsible for posting and analyzing monthly, and quarterly closing activities, including journal entries, general ledger, and cost allocations of expenses based on the milestones and production schedules.
• Works closely with FC team for the issues regarding the orders placed by guests.
• Assess the impact of the issues created to have a right visibility for the problems/defects.
• Developed budget planning report and timeline of the project by conducting walk through sessions and meetings with development, technical support and QA team.
• Participated in design review to ensure the integration of all requirements.
• Worked with the Project Manager to keep track of the status of project milestones and resource planning.
• Created progress and completion reports, which were then submitted to project management on a weekly basis.
• Prepare Quality Center and ensure all UAT Test Cases are signed offand Uploaded
• Manage UAT Readiness check, Kickoff with Business & QC Orientation, GO/NO GO Process before execution
• Address Stability and Memory leak issues with Address Validation System Upgrade to troubleshoot any issues reported per Business teams during UAT execution
• Prepare Daily Test Execution Reports, Test Metrics, Defect reports

Environment: Agile, Scrum,, Test cases, MS Office, E-commerce, MS Visio, UML, User stories, Quality center, OMS, WCS, CMS, Pluck, Sales center, Prism, Endeca, People Soft, Media Bin, Service now, API tester, SharePoint, Web Focus reporting, KANA, Micro Strategy tool, WMS tools, Sterling, JIRA

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Assisting the business team in Business Case Modeling
• Developed functional requirements, analyzed, documented, tracked & reported system bugs using an
• Agile methodology process.
• Use Case Modeling using Rational Unified Process (RUP) for preparing Functional Requirements documents.
• Coordinated with business group involved in Mortgage processing right from Loan selling personnel to executers, loan processors, underwriters and accountants to understand the process flow and interacted with risk analysts to understand the risk measures
• Developed and documented business process models for Mortgage Loan Origination, Mortgage Servicing, Loan Monitoring, Assets Assessment and Secondary Mortgage Market.
• Understanding the underlying concepts and crux of project from functional perspective in the area of mortgage backed securities.
• Played a vital role in validating test plans and test scripts Assisted the QA team in UAT and testing of the application.
• Giving project sizing for various releases of the project to senior management
• Building good Configuration management practices like having an automated nightly regression build using Quick Test Professional.
• Created Data mapping document that translated source to Confidential data elements from existing SQL script.
• Creating PowerPoint presentations and project updates using MS Project for management review
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them based on actual business needs.
• Facilitated JAD sessions and conducted peer review meetings periodically to keep track of projects milestones.
• Identified opportunities to use customer data to develop customer strategies and improve business performance.
• Assisted the project manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project.
• Undertook project risk management and business process analysis review of the implementation of different stages of the applications.
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place.
• Organized weekly Project status and Task Review meetings and Created PowerPoint presentations and project updates using MS Project for management review.

Environment: SDLC, MS Visio, Oracle 9i, SQL, MS Access, Rational Rose Enterprise, MS Project, GAP

Confidential, MN

Senior System’s Analyst

Responsibilities:

• Analyzed the project charter and business case to ensure that the proposed solution met the business requirements adequately.
• Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and gather requirements.
• Analyzed business needs and created Business Requirement Document and Functional Requirement Document.
• Conducted GAP analysis by interacting with business users to analyze the current and proposed enhances system requirements.
• Followed Rational Unified Process (RUP) iterative approach with its various workflow, artifacts and activities.
• Followed UML based methods to develop Use Cases Diagrams, Activity Diagrams and Sequence Diagrams through SDLC.
• Assisted the technical team in understanding and developing the appropriate functionality.
• Conducted user interviews and JAD session to reduce the Scope Creep.
• Developed budget planning report and timeline of the project by conducting walk through sessions and meetings with development, technical support and QA team.
• Created Requirement Traceability Matrix to trace the requirements throughout the whole development process.
• Participated in design review to ensure the integration of all requirements.
• Worked with the Project Manager to keep track of the status of project milestones and resource planning.
• Created progress and completion reports, which were then submitted to project management on a weekly basis.
• Defined test cases, creating test scripts, analyzing bugs by interacting with QA teams in fixing errors.
• Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment environment.

Environment: Agile, Scrum, User stories, MS Office, E-commerce, MS Visio, RUP, UML, Rational Requisite Pro, Rational Clear Case, JIRA

Confidential, Woodlands, TX

Senior Business Analyst

Responsibilities:

• Interacted with Users, Developers, Project Manager and Subjects Matter Experts (SME) to understand the business process.
• Analyzed the scope of the project and worked with businessend-users to define business needs.
• Coordinated with stakeholders to bring consensus on requirements that will be translated into IT solution.
• Conducted JAD sessions with stakeholders, end users and subject matter experts
• Documented user stories and worked closely with the development team and the testing team
• Participated in SCRUM meetings on a daily basis
• Managed the Product Backlog and worked closely with the product owner
• Assisted in the solution demo provided to the Product Owner
• Supervised the development of the application by simultaneously interacting with the clients and the technical team
• Worked closely with the subject matter experts and the product owner to define the user stories and the high level features
• Coordinated with developers to ensure that they clear understanding of the requirements.
• Conducted requirements walkthrough sessions with users, development and QA teams to ensure proper understanding of businessand system requirements.
• Assisted the Project Manager in preparing the project schedules, milestone tracking and resource allocation using MS project.
• Created wireframes to support the user stories
• Created navigation flows help in understanding the UI flow with ease
• Experience in storyboarding with regards to the UI flow
• Collaborated with Quality Assurance (QA)to track defects
• Involved in User Acceptance Test (UAT) for the final testing of application.

Environment: Agile, Scrum, E- Commerce, Web based Process, SLQ, QC, MS Visio, UML, MS Office, Agile

Confidential, TX

Senior Business Analyst

Responsibilities:

• Served as liaison between business users and project team by assisting the business in identifying, understanding and documenting requirements.
• Gathered and analyzed businessprocesses and customer requirements through surveys, interviews and Joint Application Development (JAD) sessions and translated them into system requirements.
• Suggested measures and recommendations to improve the current applications' performance.
• Executed detailed functional decomposition analysis to redesign the existing process flows for increased efficiency and utility.
• Performed GAP analysis the legacy system workflows and the new system to identify the functional changes required to the new system.
• Coordinate with development team throughout all phases of agile methodology.
• Lead the JAD and involved in the navigation of the app sessions
• Prepared Use Cases, Use Case scenarios and elaborated those by using UML diagrams like Use Case Diagrams, Activity Diagrams using Rational Rose.
• Extensively worked on creating Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Co-ordinate and manage the Change request Control Process for the project by facilitating one-on-one interviews, group meetings and corresponding through emails with work stream owner to discuss the impact of change request on the project.
• Documented the Impact Assessment Report on the project, due to change requests from the business stakeholders and the project management.
• Conducted regular meetings with development team members, Project Manager and testing team to better understand system functionality in order to improve quality.
• Responsible for generating project plans and updating weekly project status reports.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Participated in the bug review meetings and updated requirement document as per business user feedback and change in functionalities of the application.

Environment: E- Commerce, UML, RUP, Agile, MS Office, Rational Rose, Rational Clear Quest, Requisite Pro, Quality Center, SQL