SUMMARY

• 10+ years of experience as a Business Analyst in various domains like Education & Learning, HR, Insurance Brokerage, e commerce and Telecom.
• Expertise in handling resources at remote locations in a Global delivery environment
• Provided problem resolutions whenever needed in the project with limited complexity.
• Guided the team members to complete assigned work with regard to timeliness and accuracy.
• Experience with phases of the test cycle - Test panning, Test case development and execution.
• Experience in System and Business Testing, Regression, Data Conversion and Migration Testing.
• Expertise in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team..
• Participated in Estimations of the project, RFP, Client Demos and POC.
• Analyzing functional/system specifications, Business Requirements and identifying Test requirements and Automation feasibility.
• Worked closely with the QA teams and participated in test strategy formulation and effort estimates
• Excellent Communication & Coordination Skills with experience working in Client facing roles.
• Experienced in implementing various methodologies like Sure Step, Agile, Kanban, SDLC and Scrum.
• Expertise in analyzing the existing systems, reengineering, doing as-is study, conducting fit/gap analysis and designing to-be workflows.
• Good knowledge on SFDC and expertise in MS Visio, Lucid Charts and other modeling tools.
• Worked in onsite/offshore model.
• Expertise in writing, reviewing and analyzing Business Requirements, Designing Test Scenarios, Test cases, executing Test Cases, building test data, analyzing bugs, interacting with stakeholders.
• Experienced in performing Business functionality tests at various stages like Build Verification, Integration, System, User Interface, Performance, Regression, and User Acceptance Testing.
• Expertise in creating and reviewing the project documentation.
• Team player with good communication and document writing skills.

TECHNICAL SKILLS

ERP: SAP R3

Languages: C, C++, Java and SQL

Testing Tools: Quick Test Professional (QTP) 10.0

RDBMS: Oracle 9i, MS SQL Server 2012/2008/2005/2000

Others: SQLPlus, Toad, Cognos 8.3, MS Office Suite, MS Visio, Atlasian, Service Now and CICS

Configuration Tools: VSS 6.0, WinCVS 4.0, TFS 2012

Defect Tracking Tools: Rocky 3.0, Quality Center 9.0, Track+ 3.7, Bugzilla 3.4, Jira 3.12, TFS2012, HP ALM

Operating Systems: Windows 8, Linux, Unix

CRM: Salesforce

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Chandler, AZ

Responsibilities:

• Communicating project status to stakeholders and senior management periodically.
• Participated in evaluation of resources and team.
• Addressed and resolved team issues.
• Worked closely and interactively with the business as a primary point of contact for the application organization; developed and maintained understanding of key business drivers and impacts.
• Assisted clients with identifying and solving business challenges.
• Facilitated analysis of functional requirements and design of technology specifications, working with business/functional personnel and capturing requirements through interactive sessions with clients.
• Defined functional design and systems specifications and prepared and delivered system specification packages to applications development team.
• Worked closely with application development personnel by working effectively in multiple delivery models (onsite, outsource, offshore), as appropriate.
• Participated and provided guidance to Business and Functional Units in developing and completing system testing, training, and implementation-related activities.
• Participated in the development of project proposals and related financial planning, including analysis and development of business case (cost/benefit) analysis.
• Worked closely with PMO, providing input into project planning, scheduling, and budgeting.
• Coordinated project activities and schedules with client in support of service delivery/project objectives.
• Used and advocated established standards, guidelines and tools; seek and introduce new tools and best practices as part of continuous improvement methodology.
• Maintained relationships with vendors, consultants or contractors, and professional organizations to grow organizational knowledge of processes, software, and systems.
• Worked effectively in teams including instances where team membership spans multiple business units, locations and countries, and expertise in utilizing and managing offshore resources.
• Systems-oriented, enjoyed working with new tools and has been a self-motivated learner.
• Worked with senior management in developing and implementing new processes and enabling systems
• Possesses strong listening, and oral/written communications skills, includes the ability to facilitate interactive sessions with business / functional personnel.
• Always aware and focused on continuous improvement; seeks and is comfortable recommending changes.
• Worked as a Business Process Analyst to analyze the existing business processes and worked on reengineering where ever needed.
• Worked as a data analyst to analyze the existing data and came up with better ways to represent it.
• Worked closely with the data base teams to create the new data base design, helped them with the documentation, Data Dictionary.
• Used Entity Relationship diagrams, to create business specific DB design visually.
• Used the templates to do the data mapping for source and destination systems.
• Managed multiple releases and ensured product got released with minimum to no defects.
• Used Salesforce to keep track of customer reported incidents.
• Worked with other teams in integrating Saleforce with Jira to improve the incident responses.

Environment: Java 8, J2EE, Weblogic 10.3.6, Confluence, Jira 6.1, Oracle 11, TOAD, Angular JS, JSON, XML, Web Services and SOAP UI

Sr. Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Communicating project status to stakeholders and senior management periodically.
• Participated in evaluation of resources and team. Addressed and resolved team issues.
• Created documents and put an escalation process in place and presented the same to the PMO.
• Managed the project so they delivery happens in a timely manner as per the plan.
• Used agile methodologies, tools, and metrics for project reporting.
• Played a key role in building and maintaining a productive team environment.
• Developed and maintained trust based relationships with all levels within the organization.
• Guided and coached team members whenever required and consistently facilitated and motivated the team to strive for continuous improvement.
• Lead by example in areas of timeliness, accuracy and thoroughness.
• Expertise in creating and reviewing the project documentation.
• Team player with good communication and document writing skills.
• Studied the existing HR processes and prepared necessary documentation.
• Gathered Business Requirements, analyzed data/workflows. Defined the scope, financial projections and Cost/benefit analysis.
• Progressed from Problem Statement to well-documented designs.
• Created Customer Requirements, Product Requirements, and Software Specifications. Developed Dataflow diagrams.
• Worked as an Interface between the HR team and the IT team.
• Worked with the UX team to create the wireframes and present it to the users.
• Analyzed competitors’ products and submitted a report to the management.
• Conducted requirement workshops to demo the prototype and other deliverables.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are met.
• Worked with the PM to create work estimates per iteration (2 weeks) for all analysis tasks in the agile environment.
• Participated in Design and Architecture meetings and proposed technical solutions to resolve business requirements.
• Worked closely with the team in meeting the deadlines pertaining to design and development deliverables.

Environment: Visual Studio 2012, ASP.Net 2012, Framework 4.5, SQL Server 2008 R2, MS SharePoint 2013, Angular JS

Sr. Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Participated in tool evaluations to finalize which tool best fits the requirement.
• Worked closely with external teams and involved in making key project decisions.
• Collecting requirements & analyzing clients’ business processes.
• Liaising between the development team and the business users.
• Conducted detailed as-is study and performed to-be, gap analysis.
• Created functional specifications documents used to develop new customizations and enhancements
• Mapping the requirements and proposing suitable changes in line with the product.
• Creating functional requirement documents based on the client requirements.
• Suggesting necessary changes in client business process to go with product functionality & configuring the product to suit the requirements as per FRD.
• Constantly interacting with the tech team to clarify the actual functional requirements of the client.
• Testing the product for Client scenarios in line with product standards.
• Designing Master data templates and reconciliations for data migration.
• Conducting training to client’s Super Users & Users team and responsible for preparing process documents for Training.
• Conducted training for the business users
• Provided assistance to the Sales team and end users.
• Co-ordinated UAT and provided on-site support
• Involved in creating documents post Go-Live.

Environment: Visual Studio 2012, ASP.Net 2012, Framework 4.5, SQL Server 2012, MS SharePoint 2013.

Sr. Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Initiated coaching to the team to optimize the efficiency of the project team
• Worked on defining project scope and schedule while focusing on regular and timely delivery
• Organized and lead project status and working meetings
• Prepared and distributed project reports, managed risks and issues and correct deviations from plan
• Perform delivery planning for assigned projects
• Helped the team by removing roadblocks to their work and leveraging organizational resources to improve capacity for project work
• Worked closely with the Product owner in managing customer expectations for project deliverables, managing stakeholder communications.
• Worked with the senior management to implement an effective system of project governance
• Continuously reviewed the processes and implemented process improvement initiatives to implement best practices.
• Empowered the team by creating SPOC roles and ensured that each team member is actively contributing to the project.
• Worked closely with the Healthcare BI and Analytics team to build a system which reads raw claims data from third party systems and other internal systems.
• Gained good knowledge on Healthcare claims processing while building the system which helped the customers make key decisions while managing plan performance.
• Worked with the process teams & users to understand the operational procedures of their business.
• Analyzed the existing processes to find gaps and making possible optimization recommendations.
• Involved in the study of various processes and worked on creating as-is & to-be process workflows.
• Identified Business Requirements from the users based on their processes and documenting them.
• Worked with UI/UX teams on creation of UI design Mock-ups and getting the sign-off.
• Worked on creating various project documents including BRD and getting them signed off.
• Worked on reviewing the functional, technical and QA documents.
• Worked on creating functional unit test scripts and process functional unit testing.
• Coordinating with the business users, developers and testing team during various project phases.
• Successfully conducted/coordinated UAT at client’s premises.
• Responsible for transitioning the support activity to the Production support team post Go-Live.
• Consistently met the goals and objectives of the project adhering to the stipulated timelines.

Environment: Visual Studio 2012, ASP.Net 2012, SQL Server 2008 R2, MS SharePoint 2013, Angular JS.

Sr. Business Analyst

Confidential

Responsibilities:

• Worked on gathering the system requirements from various user communities like Tech Ops, Underwriters, and Claims Users etc.
• Worked closely with Product Owner & business team during all the phases of the project.
• Conducted Pilot Workshops with users from various divisions.
• Responsible for maintaining and managing the master data and loading into various regions.
• Project co-ordination in all the phases of the project.
• Worked closely with the QA team and documented the test results.
• Worked with various user groups and coordinated UAT.
• Worked on building a team to provide post-Production support.

Environment: Global XB 6.3, SQL Server 2005, Windows XP, IE 6.0/7.0/8.0.

Confidential

Responsibilities:

• Involved in the migration strategy meetings with project stakeholders and analyzing the applications.
• Prioritized the applications along with the Business owners based on the importance and complexity of the apps.
• Involved in migration of various apps built on Lotus Notes to SharePoint 2010.
• Maintained a log to track the migration of various apps to be migrated.
• Interacted with the Business Owners and planned the migration as per the business requirements.
• Created Functional requirements documents for the apps which had more functionality to enable smooth migration.
• Ensured the migration happens as per the Project plan.
• Created communication plan to ensure Weekly status of accomplishments, Risks/Issues, daily QA progress including bugs and test scripts etc.
• Coordinated with the QA to test the applications during and post migration.
• Involved in tracking the UAT.

Business Analyst

Confidential, NYC, NY

Responsibilities:

• Creating Business requirements and functional documents.
• Communicating the requirements to the team members effectively without any ambiguity.
• Coordinating with the development team and provide clarity on the requirements.
• Prepared test cases for assigned modules like Encumbrance and Pre Encumbrance as per the System Requirements and involved in conducting the peer reviews of Test cases.
• Performed various black box testing Methodologies Like functional testing, Compatibility Testing, Usability Testing and Regression testing in both the web and mainframe environments.
• Responsible for writing and executing Test Cases for UI, Functionality Testing.
• Reported defects/bugs and worked with the development team towards resolving them.
• Updated test cases per the changing requirements for Regression and Retesting.
• Build verification after new build gets released.
• Responsible for testing of the interface batch transactions.
• Generating OOS reports periodically and synching the transactions manually.

Environment: C#.Net, ASP.Net, MS SQL Server 2005, IIS 6.0, Rocky 3.0, Windows XP.

Confidential

Responsibilities:

• Involved in the analysis, estimate, and feasibility study of the Cognos Web application in comparison with the old system.
• Maintained a tracker to track the progress of the testing activities of the project and communicated the same to the management by constantly interacting with the development and test team.
• Updated the status reports on a daily/weekly basis to make sure the progress is being made as per the actual plan.
• Worked with the business users to collect the reporting requirements to build new reports.
• Conducted meetings with business users and the team on weekly basis to update the status.
• Trained the users in using the new web application and provided support on a daily basis.
• Coordinated with the manager and assigned tasks to the team.
• Testing the reports and ensuring the results are as expected.
• Constantly collecting the requirements from the business users for the new reports and making sure they are developed, tested and delivered in time.
• Handling issues, bugs and new change requests related to the reports on a timely basis.
• Performed extensive functionality, system, cross-browse testing to ensure the quality of the product is as per the set standards.
• Coordinated with the team and users in UAT activities
• Created support documentation, gained knowledge on ITIL, ITSM and other standard processes.

Environment: Cognos 8.3, Java, Servlets, JSP, Tomcat 6.0, SQL Server 2005, Windows XP, IE 6.0/7.0/8.0, Win CVS.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Involved in the study of existing reporting system built in MS Excel and worked with the end users to find out challenges in the current system, reengineering and expectations from the new system.
• Extracting the business requirements from the end users keeping in mind their need for the application and documenting it for the developers.
• Created Customer Requirements and developed process flow diagrams.
• Worked as an Interface between users and team for better understanding of business processes.
• Actively involved in Data Migration process with Data Resource team.
• Worked on preparing the interface agreements with various system owners/business users.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, rules, information needs, and ensures that critical requirements are met.
• Assisted in the preparation of detailed Test plan considering Manual & Automation testing process.
• Updated Test scripts for Regression testing with new changes and maintained the Test Suite.
• Updated the daily/weekly project status reports with Test Metrics.
• Participated in weekly status meetings, process improvement meetings, and review meetings.
• Coordinated UAT to gain user acceptance and prepared user manuals for the RMRS- B project.

Environment: Quick Test professional (QTP) 9.1, Quality Center 8.2/9.0, Share point, Windows 2003, Visual Studio .NET 2.0, Microsoft SQL Server 2005.

Quality Analyst

Confidential

Responsibilities:

• Worked as a QA on E- Learn application and other operational processes.
• Working with the technical teams representing the business and testing all the functionalities in the application from end to end.
• Understanding the new Application flow to write & execute the test cases.
• Involved in KT sessions with the technical teams.
• Execution of Test cases covering various scenarios.
• Communicating the changing requirements from business to technical teams.