SUMMARY

• Over 7 years’ experience as Business Analyst in different domains such as Finance, Banking, Retail, and Healthcare.
• Comprehensive knowledge of software development life cycle methodologies (SDLC), such as Waterfall, Agile SCRUM, and RUP.
• Versatile knowledge about feasibility studies, Impact Analysis, Risk Analysis, SOX, Cash vault process, Wire Transfer Anti - money Laundering (AML), BASEL, Dodd-Frank compliance,, EDI, Retail Management, CRM, Catalog management, Supply chain, HIPAA compliance.
• Experience preparing Project Scope, Project Charter, Project Plan, Project Estimates, Schedules, Resource Planning, Work Breakdown Structure (WBS) and Status Reports.
• Experience creating Status reports, maintaining and communicating meeting minutes (MOM) for all project meetings.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaire, interviews, brainstorming, JAD and JAR sessions.
• Expert in Designing and Developing Wireframes and Prototypes for review of design.
• Excellent documentation skills - demonstrated in documenting user stories, software requirement specification (SRS) Business Requirement Documents (BRD), User Requirements specification (URS) and Functional Requirements (FRS).
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - context, Use Case, sequence, activity diagrams using Enterprise Architecture, MS Visio, and Rational Rose.
• Strong experience in Data Analysis, Data Profiling, Enterprise Data Modeling, Data Migration, Data Integration, Metadata Repository, Master Data Management.
• Good experience in Data Modeling with expertise in creating Star & Snow-Flake Schemas, FACT and Dimensions Tables, Physical and Logical Data Modeling using Erwin.
• Experience with Cost-benefit Analysis, and ROI.
• Extensive experience with Databases like Oracle, DB2, MS SQL Server and executing SQL statements.
• Identified requirements as Functional or Non-Functional and created the Requirement Traceability Matrix (RTM) for reviewing and tracking requirements
• Experience in Property and Casualty Insurance including Auto, Home, and Marine.
• Experienced in insurance claims systems implementation.
• Experienced in Software testing life cycle, like developing Test plan and Test cases from functional and business requirements and writing and executing system and UAT test.
• Assisted in training the end-user, deployment process and production support.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX (Solaris, AIX), Macintosh.

Project Design & Architecture: Microsoft Office Suite, Microsoft Visio, Rational Requisite Pro, Gliffy, Rational Rose, and Enterprise Architect.

Business Intelligent Tools: COGNOS, Share Point.

Debugging/Defect tracking Tool: Bugzilla, Rational Clear Quest, JIRA.

Testing Tool: Quick Test Professional (QTP), Load Runner, SOAP UI, AutoSys, WinRunner.

RDBMS: Oracle, MS-Access, SQL Server.

Graphical User Interface Tools: Adobe Acrobat, Photoshop, MS FrontPage, Coral Draw, Adobe Flash.

Business Documentation/Process Tools: Agilpro, IBM Rational DOORS, Dokmee, Bizagi process modeler.

Wireframe/ Prototype Tools: Just in mind, Axure RP 6.5, OmniGraffle.

Other Tools: VM ware, Toad, Putty.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Sr. Business Analyst

Responsibilities:

• Followed RUP methodology for the development throughout the project
• Involved in defining scope of the project along with vision statement.
• With the help of the Financial Analyst, Designed and created Excel sheets to provide market analysis charts.
• Coordinated and tracked project communications and also maintained project schedules and milestones.
• Accumulated customer requirements from various end users through surveys, interviews and JAD sessions and analyzed the requirements.
• Documented business requirement document BRD and FSD throughout the project.
• Created functional, technical and system requirement documents for trading system.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Rational Rose.
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application and managed them using Rational RequisitePro.
• Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
• Performed back office functions related to research and resolution of fraudulent activity and service support.
• Reviewed and analyzed accounts and customer situations that may require differentiated treatment or specialized resolution.
• Performed manual front-end testing to check all functionalities of different modules using Test Director for bug tracking.
• Administered Identity and Access Management (IAM), (including password management) controls for staff and vendors assigned to department-level projects.
• Created new ETL process to extract, transform and load data from different sources to data warehouse.
• Participated in Data Mapping, Data Conversion, creation of the Data model and used SQL and Toad to extract, filter and validate data.
• Conducted UAT and maintained Requirement traceability Matrix (RTM).

Confidential, NY

Business Analyst

Responsibilities:

• Generated SCRUM modeling methodologies for modeling and documentation of software based internet banking.
• Interacted with SMEs to understand and gather requirements to improvise calculations of credit risk using the STA and IRB (Internal Rating Based Approach) and for calculations of operational risk using the STA, BIA as well as Advanced Measurement Approach.
• Facilitated JAD sessions to identify and document Business requirements.
• Conducted workflow, process diagrams and GAP analysis to derive requirements for existing systems enhancements.
• Analyzed Business Requirement and segregated them into high level and low level Use Cases, Activity, State diagram using Rational Rose using UML methodology for development team and business team.
• Composed Business Requirement Document (BRD) and Functional Specification Documentation (FSD) for various features on entire application.
• Formulated Technical Specification for change management, continuous process improvement, business transformation modeling, vendor, trading partner relationship and customer relationship management.
• Actively worked with development team to ensure reliability, usability, maintainability and performance of a web - enabled enterprise application
• Illustrated Traceability Matrix to keep track of the Requirements, Use Cases and Test Cases.
• Organized bi-weekly and Ad - hoc status meetings with Project management team on Validation update.
• Designed the look-n-feel of the application through Mock-up forms for better illustration of the application, conducted walkthroughs with business team.
• Extensively worked with QA Team in reviewing and designing the Test Plans, Test Scenarios and Test Cases.
• Created and maintained data mappings & data Dictionary and performed extensive data validations.
• Extensively used SQL and MS excel functions for data retrieval, data comparisons and data validations.
• Involved in planning & training the users for generating various Crystal Reports for regulatory & other reporting.
• Conducted walkthroughs and documented and involved User Acceptance Test (UAT), provided training to users.

Confidential, Buffalo NY

Business Systems Analyst

Responsibilities:

• Used RUP methodology throughout the project.
• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective and scope of the project.
• Involved in identifying business process and developing business process flow diagrams for pre-approvals.
• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries using the RequisitePro.
• Interacted with Loan officers, Processors, and underwriters to gather the business requirements.
• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Credit Analyst to ensure the rules and guidelines have been met.
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.
• Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD) and use cases.
• Developed various models like Use Case Diagrams, Activity Diagrams, State Diagrams, swim lane diagrams and class diagrams.
• Maintained a structured approach in organizing requirements to ensure that critical business rules and maintained Requirement tractability Matrix (RTM).
• Functioned as a liaison between various business users and the technical team throughout the project lifecycle.
• Participated in test cases reviews to make sure that all the requirements have been covered and accurately tested.
• Worked with ETL Process, data mapping and data modeling.
• Wrote test cases for conducting User Acceptance Testing.
• Involved in creating User Manuals and conduct training for end users.
• Involved in deployment and Post- Implementation support activities.
• Coordinated with project manager in many project related activities such as project budgeting and coordinating the meeting

Confidential, Bronx, NY

Business Analyst

Responsibilities:

• Performed Gap analysis for the modules in production, conducted feasibility studies and performed impact analysis for proposed enhancements
• Gathered Business Requirements, interacted with the stakeholders, developers, Project Manager and SME’s and facilitated JAD sessions to formulate Business Processes.
• Acted as the primary liaison between the business stakeholders and technical teams to make communication and development efforts more effective
• Developed functional specifications for the existing WEDI software enhancements (enhanced security &privacy rules, transaction standards, code sets, identifiers) ensuring the system is HIPPA complaint
• Involved in daily scrum meetings and implemented Agile methodology
• Created Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.
• Designed Use cases, Use case diagrams to present a better view of the system as a whole to the technical team for them to identify the key processes.
• Conducted walkthroughs and meetings with development team to discuss solution designs, requirements clarifications and defect resolutions
• Implemented User Acceptance Testing (UAT) with assistance from the business users and SME’s

Confidential, CA

Business Analyst

Responsibilities:

• Incorporated SDLC methodologies such as waterfall method throughout the project.
• Generated information on the inherent systems (clinical, administrative, laboratory, pharmacy) to have understanding of the business processes and EDI.
• Conducted Gap analysis to understand new business model and additional functionalities including security feature to be incorporated into the new EDI 834 application in compliance with HIPAA.
• Facilitated JAD sessions for understanding and refining of requirements in coordination with multiple teams, defined scope, financial projections and Cost / benefit analysis.
• Progressed from problem statement to well documented design, created Mockup screen for business and end users review.
• Implemented HIPAA standards and EDI transaction syntax.
• Created and maintained the Requirement traceability matrix to trace the progress throughout the project.
• Organized reports created by data team by verifying the associated EDI data from repository using FACETS.
• Drafted End to End flow of transactions along with the Functional specifications and Use cases.
• Conducted walkthroughs, assisted in change and defect management.
• Assisted QA team by reviewing test cases and identifying issues, clarifying requirements to ensure complete coverage of analysis according to EDI implementation guide.
• Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.

Confidential, Dublin, CA

Business System Analyst

Responsibilities:

• Worked on all phases of life cycle using SCRUM methodology.
• Contributed ideas towards building the company’s core business and marketing plan; implemented them into the business and functional requirements of the platform.
• Facilitated JAD sessions with the business team and technology team.
• Generate daily, weekly and summary reporting and performance insights for the following programs: event performance for tab, including Advertised vs. non-advertised sales, Power Hours, Early Birds, BOGO and like-themed events.
• Involved in In-Depth Research to gather requirements from Kohls.com users to improve the Online Shopping experience.
• Produce different levels of prototypes to aid the design and usability testing process: interactive HTML prototypes.
• Developed strategies and processes to reduce access time by optimizing the landing pages using Google’s Ad words and Google Analytics to drive market penetration.
• Created Real time statistics available to Upper Management via “Dashboards”.
• Building templates and dashboards for customized views of the data specific to each group and line of business.
• Conducted a web-metrics study and devised plans and budgets for CPC, CTR, PPC.
• Trained Customer Support staff and updated them about Kohls.com latest features.
• Devised extensive E-mail marketing campaigns regularly & kept a track of positive as well as negative feedback for improvisation.
• Conducted Previews and User Acceptance Test (UAT) sessions with the marketing team.

Confidential, Lakewood, CO

Jr. Business Analyst

Responsibilities:

• Established both waterfall and SCRUM for Application life cycle.
• Assisted in initial requirement gathering meetings with the stakeholders.
• Interacted with clients to identifybusinessand system requirements, analyzed system functions and documented deliverables based on clients requirements
• Collaborated with other consultants and internal end-user across teams to provide timely technical supports
• Assisted project manager to created and maintained Project Plan
• Consolidated and documented business and user requirements after thorough fact-finding with project management team and analysis of business workflows and system requirements.
• Documentation of business cases, test cases, system requirements, & UAT documentation and liaison with developers in translating business requirements into functional specifications.
• Collaborated with QA team to develop the test plan, test scenarios and test cases based on business requirement and technical specification.
• Tracked and Reported Team/Individual progress to complete deliverables on time.
• Provided realistic estimate and delivered within targeted timeframes.
• Involved in iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.

Confidential

Jr. Accounts Officer

Responsibilities:

• Examine accounting records of this organization and prepare financial statements and reports.
• Modify some administrator accounting system and prepare financial information for individuals, departments within organizations, business and other establishment.
• Examine financial accounts and records and prepare income tax from accounting records.
• Analyze financial statement and reports and provide financial, business and tax advice. collaborate with peers business and technical areas, to deliver optimal business process solutions, in line with corporate priorities
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle.
• Try to resolution of project risks and issues.