OBJECTIVE

• To obtain a challenging position as an IT Business Analyst / Project Manager / Scrum Master by contributing my strong & extensive experience to provide innovative information technology solutions and advance in my career.

SUMMARY

• Around 8 years of diversified experience in Business Analysis, Project Management, Software Design, Development, Implementation, and Quality Assurance of web based and client server applications with knowledge of the Project Management Life Cycle, Software Development Life Cycle and Quality Assurance Life Cycle.
• Extensive knowledge & experience in industry standard and in - house software development life cycle (SDLC) methodologies, Project Management, Business Process Management, Data Modeling and Mapping, Process Modeling & Optimization.
• Experienced in all phases of software product development and proficient in creating Project Charter, Vision Scope Document, Project Plan, Business Case, Business Requirements, System Requirement Specifications (SRS), Functional Specification Document (FSD), Design Documents to formulate Test Plans, Test Cases, business rules, Use Cases, User Stories, Process Flow Diagrams, Use Case Diagrams, Activity Diagrams, & Data Flow Diagram (DFD)
• Experience in multiple domains such as Banking (AML, Collections/Recovery, Asset Management) & Financial, Healthcare, Retail, Insurance, E-Commerce Applications and State Government.
• Result-driven, highly motivated, creative, with strong analytical & logical acumen, proven experience at building, motivating and leading professional teams, working with onsite offshore team models, managing projects and supporting client relationships with excellent communication skills.

TECHNICAL SKILLS

Business Analysis Skills: Business Requirement Gathering and Analysis / User Interface Design / Process Design / Use Cases / Documentation / Facilitating Meetings / Leading JAD Sessions / Risk Analysis / Cost Benefit Analysis / Change Management / Configuration Management / Contingency Planning / Quality Assurance

SDLC Skills: Rational Unified Process (RUP) / Waterfall Methodology / Extreme Programming (XP) / Capability Maturity Model (CMM) / Agile / SCRUM / Iterative / Spiral / AGILE / SCRUM User Stories/ Object Oriented Analysis (OOA) / Object Oriented Design (OOD) / Unified Modeling Language (UML) / Just In Time (JIT)

Project Management: Cost Management / Stakeholder Management / Project scheduling and tracking / Risk Management / Communication Management / Scope Management / Executive Presentation

Testing Skills: Test Cases / Test Summary Report / Functionality Testing / Integration Testing / System testing / GUI testing / Regression testing / User Acceptance testing

Tools: MS-Office Suite / MS Project / MS Visio / MS Visual SourceSafe / MS SharePoint / Webex / Goto Meeting / Communicator / Rational RequisitePro / Rational Rose / Rational Clear Quest / Rational Clear Case / Rational Test Manager / TOAD

PROFESSIONAL EXPERIENCE

Confidential, Gaithersburg, MD

Sr. IT Business Analyst

Responsibilities:

• Formulated and defined scope (requirements) and objectives based on user needs and thorough understanding of business processes.
• Prepared Project Plan, Project Schedule, Project Budget & performed resource capacity planning tasks to efficiently manage the resources by keeping the costs low & increasing the efficiency & deliver the products in a timely fashion.
• Elicited requirements from clinical users and elaborated for development and test teams on patient data, treatment summaries, drug data, adverse event reports, physician data, patient problem, system upgrades, and system interfaces and data integration.
• Used information from Electronic data capture process to capture test results, patient demographics, pharmacy info, x rays, hospital discharge transfer summaries and progress notes.
• Used CDW to store all information captured through EDC to make appropriate validation checks, analysis reporting and storage.
• Used eCase Report Form eCRF to capture all patient data and created data dictionary of patient comprehensive information.
• Prepared and participated in review of requirement documents like narratives, layouts, eCRFs, blinding specifications requirements, and edit specs for respective projects and releases ensuring SOX compliance.
• Used Clarity tool for project management tasks.
• Responsible for coordinating user acceptance testing and assisting in creation of test scenarios test cases & test summary reports for various releases.
• Assisted in program roadmap creation and establishing processes around change governance.
• Prepared project status reports and distributed to business sponsor & senior management to give an update about scope, schedule, budget, resources utilization, & key milestones.
• Managed triple constraints by performing critical path analysis of Work Break down structures.
• Interacted and helped QA teams to devise the test plan, test cases & test summary report for the application.

Confidential, Wilmington, DE

Sr. Business Systems Analyst / Project Manager

Responsibilities:

• Gathered requirements, analyzed requirements and created user stories in JIRA.
• Created various documents such as vision and scope, BRD, SRS documents.
• Mapped the source and target systems from third party vendors and following up and updating Tracking items within the loan process.
• Conducted data analysis in support of critical data elements to be reported for reporting
• Worked on Refinance loans process, Mortgage insurance, tax interfacing within the MPX teams and front end teams such as underwriting screens for the underwriters, Loan fulfillments teams.
• Participated in manual regression testing, over coordinated UAT testing.
• Created Project plan, Risk Register and reported project status as needed.
• Helped stream line project software development processes by enforcing agile principles with story approach, deadlines, due dates and delivery of software.

Confidential, Wilmington, DE

Business Systems Analyst / Scrum Master

Responsibilities:

• Worked with Technical Product Owner during Sprint Planning sessions to determine the scope of the work for each sprint to ensure timely delivery of user stories in 2 week sprint cycles.
• Prepared requirements documents, technical specification documents, data flows, test scenarios & test cases.
• Handled change requests by following the prescribed process and creating change documentation.
• Researched Proof of concept epics and broke into story level and assigned appropriate story points in collaboration with team members.
• Worked with UX partners on creating prototypes for new flows and obtained sign-offs for the wireframes by participating in review sessions for finalizing prototypes.
• Handled defects in test phase during triage issues by reaching out to teams to prioritize defect handling and resolution.
• Handled Requirements Churn by performing impact assessments and performing technical and business impact analysis.
• Co-ordinated testing efforts by assisting in assigning tasks and estimating testing efforts and managed release coverage.
• Ran daily stand ups to obtain the daily updates from the team members to ensure that project progress is on track.
• Prepared status reports in PPT and reported the status to various stakeholders.
• Held monthly meeting sessions with client to go over maintenance backlog and prioritized future developmental effort.
• Contributed and participated in sprint retrospective meetings to maintain velocity for next sprint by identifying “what went well” and “what could be improved in next sprint”.

Confidential, New Castle, DE

Business Systems Analyst

Responsibilities:

• Analyzed “as-is” process to the “to-be” process and provided assessment & created process flows.
• Conducted High-level Requirement and Use Case walkthrough sessions with the Business team and Development Team through JAD sessions
• Developed functional specifications document, use cases, project charter that contained project estimates for cost, scope & duration.
• Participated in design sessions & prepared process flows, wireframes, class diagrams
• Participated in creating logical architecture diagram & physical architecture diagrams.
• Coordinated with QA and Development Teams for the test planning and execution.
• Facilitated UAT by creating UAT test cases and working with the users to conduct UAT.
• Created & maintained issues & action items log throughout the duration of the project and facilitated weekly meetings to review and resolve the open issues.
• Worked on IT Helpdesk / ITSM to resolve production issues by identifying and working with support teams to provide resolution for business continuity.

Confidential, Wilmington, DE

Business Systems Analyst / UAT Coordinator

Responsibilities:

• Understood business process and document requirements Created user stories extracted business requirements, functional requirements, use cases, business walk throughs
• Worked on creating a clear and effective Sprint backlog, Product backlog, Sprint burn down chart.
• Participated in design sessions & prepared process flows, wireframes, class diagrams. Identified & documented risks in a risk register and facilitated risk review meetings.
• Lead the testing initiative -test strategy, test plan, & test cases, informal & formal testing cycles and facilitated User Acceptance Testing (UAT).
• Participated in Bug-Review meetings and suggested enhancements to the existing application
• Handled change requests by efficiently documenting the changes and seeking the approval of the change control board after performing the needed analysis to implement the changes.
• Created & maintained issues & action items log and facilitated weekly meetings to resolve open issues.

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Lead sessions to collect requirements from business and end user groups to initiate systems development process. Created user stories
• Prepared BRD and converted it into functional specification document using templates
• Analyzed “as-is” and understood the “to-be” process and provided assessment document & created process flows.
• Worked on Sprint backlog, Product backlog, Sprint burn down chart thereby keeping the team’s project goals and scope in mind.
• Participated in design meetings and contributed towards creating a logical architecture diagram & physical architecture diagram.
• Defined and documented test plans, test cases and facilitated system, functional, & UAT tests.
• Designed Data Flow Diagrams, Entity Relationship Diagrams and web page mock ups using modeling tools.
• Performed data mapping by executing SQL scripts at the backend database level.
• Closed the projects and deployed the applications into production and providing the needed training materials, release notes and lessons learnt.

Confidential, Plano, TX

Business Analyst / QA Coordinator

Responsibilities:

• Facilitated JAD sessions with the business and project teams to identify requirements.
• Created user stories
• Used agile model for leveraging onshore and offshore resources to deliver on time.
• Participated in design sessions & prepared process flows, wireframes, class diagrams, & use case diagrams which were the inputs for design specifications document.
• Prepared Requirements Traceability Matrix to ensure that all requirements have been tested successfully.
• Handled change requests by efficiently documenting the changes and performing the impact analysis before implementing the changes and triple constraints
• Created & maintained issues & action items log throughout the duration of the project
• Performed regression testing and created test scenarios for user acceptance testing.

Confidential

IT Business Analyst

Responsibilities:

• Conducted meetings with stakeholders to collect business requirements. This information was used to transform business requirements into System Requirement Specifications and supplementary requirements.
• Baselined the design documents with the support of database architects and design engineers.
• Created and managed project artifacts like detailed use case documents, requirement types and traceability mappings.
• Interacted and helped the QA team to devise the test plan and test cases for the application by explaining the business case and ensured compliance with financial regulations.
• Archived change requests, requirement, test requirements and design documents in content management system.
• Assisted in performing a functional decomposition of environment events and activities for developing the operation documentation that defined how the environment is to be administered, operated and supported. This decomposition was built with the aid of UML diagrams using Visio.